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"Friendly helpful staff, beautiful grounds, huge rooms. I’m sure before the beach started eroding it truly was perfect. Still plenty of space on the beach an a gorgeous property. I mentioned in the FB group that our first room was very strong musty smelling. Many replies noted that second floor rooms don’t have this issue. All chairs are claimed by guests leaving their towels and belongings by 7am. We loved the Mexican and seafood specialty restaurants. "

"The people were amazing. Property is comfortable, but showing its age/wear. Housekeeping does a great job! The beach area is amazing as are the pools. "

"This place has fallen dramatically in quality, and it’s the last time we’ll stay there—after half a dozen stays at Secrets and Dreams in Cozumel. We had the most expensive room in the resort (top floor suite with plunge pool), and things didn’t work, they forgot to clean the room, maintenance requests took three calls, etc. After complaining, they assigned a “guest relations” guy to try to smooth things over. We had four rooms, and one of the kids’ rooms had water leaking from the ceiling with chunks of paint. Avoid this place!!"

"Staff was so friendly and helpful. The all inclusive experience was over the top exceptional! Room was immaculate! House keeping was phenomenal! "

"Hotel was nice and clean with friendly staff. The weather did not cooperate resulting in high seaweed on the beach. Would stay again"

"If you’re looking for the perfect blend of luxury, tranquility, and unforgettable Caribbean beauty, the InterContinental Presidente in Cozumel absolutely delivers. From the moment you arrive, you’re welcomed with warm, attentive service that makes you feel like a valued guest rather than just another reservation. The beachfront is truly the star of the show—crystal-clear turquoise water, soft white sand, and some of the best snorkeling right off the shore. It feels private, peaceful, and pristine, never overcrowded, making it ideal for both relaxation and adventure. The rooms are spacious, immaculately clean, and thoughtfully designed, many with stunning ocean views that are worth waking up early for. Every detail—from the comfortable bedding to the well-appointed amenities—adds to the sense of indulgence. Dining at the resort is another highlight. The restaurants offer a fantastic variety of high-quality dishes, from authentic Mexican flavors to international cuisine, all prepared with care and beautifully presented. What truly sets this hotel apart, though, is the exceptional staff. Their friendliness, professionalism, and genuine desire to make your stay memorable elevate the entire experience. Whether you’re planning a romantic getaway, a family vacation, or a peaceful solo retreat, this hotel is a standout choice in Cozumel. It’s the kind of place you leave already planning your return."

"The rooms were clean. The lobby area was great. The breakfast was excellent. I will definitely be back."

"staff"

"We really enjoyed our stay at Casa Del Mar. The staff was helpful and kind. Miguel assisted us with booking some wonderful excersions. When our flight was delayed for 3 days due to a blizzard at home, he was able to extend our stay, which was a huge relief. Javier and Alejandro were fabulous servers and we always felt welcome by all staff at the restaurant. The rooms were clean as well as the grounds very well kept.We also enjoyed the access to Nochi Cocum beach. I would definitely book there again. "