Dear Linda,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the beach and surrounding area. It's wonderful that you found our breakfast options plentiful. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Joanne Marie,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your time to shared your feedback and leave us ratting.We're looking forward to welcoming you back in near future for more enjoyable experiences.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Colleen,Warmest greetings from Mercure Bali Sanur Resort,Thank you for your feedback! We're delighted to hear that you found our property to be spacious and clean, and we're pleased to know that you enjoyed the great beach access. We understand that our property has an older style, and we appreciate your input. We continually strive to enhance our guests' experiences, and your comments will certainly be taken into consideration as we work towards improving our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Alison, Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your detailed feedback with us. We're delighted to hear you enjoyed our beautiful gardens, two pools, and the convenience of our location. It's great to know that the Deluxe room stood out as your favorite during your 10-day stay. We appreciate your observations about room conditions, and rest assured, we'll use this feedback to enhance our accommodations.We're pleased that you found our seafood BBQ on the beach delightful, and we'll certainly share your compliments with our culinary team. It's also happy to hear about the friendliness and helpfulness of our staff.We hope to welcome you back soon and have the opportunity to further exceed your expectations.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Nicola,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your time to leave us excelent ratting. this mean a lot for us.We're delighted that you enjoyed your stay with us, and we're looking forward to welcoming you back in near future for another memorable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Karen,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your positive feedback! We're delighted you enjoyed our spacious garden, eco-friendly practices, and the assistance from our friendly staff. It's fantastic to hear that our team promptly fulfilled your request for a thinner pillow. We're glad you had a great experience with our pools and spacious bungalow interiors. Thank you so much and We look forward to welcoming you back for another enjoyable stay!With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Bryan,Sunny greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our excellent beachfront location, friendly staff, and beautiful pool.Your comments about the room are duly noted, and we appreciate your honest input. Please rest assured, we take guest feedback seriously, and we are actively working on improvements to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and showcase the positive changes made based on valuable feedback like yours.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Nigel,Sunny greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the traditional charm of our Bali accommodation, appreciating its old-world character. Your kind words about our attentive staff are truly appreciated.We understand the importance of upkeep and are committed to ensuring a comfortable stay for our guests. We value your input and will use it to continually improve our services.We look forward to welcoming you back for another enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Jennifer,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your time to leave us excelent ratting. This mean a lot for us.We're looking forward to welcoming you back in near future for another memorable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Thi Hien, Sunny greetings from Mercure Bali Sanur Resort.Thank you so much for your feedback and 5star ratting. Its mean a lot for us. We're thrilled to hear that despite checking in late, you had a positive experience with us. It's wonderful to know that you appreciated our departure lounge and we're grateful for your recommendation.Thi Hien We appreciate your support and hope to have the pleasure of hosting you again in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Cameron,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our staff provided you with courteous and friendly service, attending to your every need. It's always our goal to ensure our guests feel well taken care of and comfortable during their stay.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back on your next visit.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Mr. John,Greetings from Mercure Bali Sanur Resort.We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that your recent visit to our establishment provided you and your wife with a peaceful experience.Your kind words mean a lot to us, and we are committed to ensuring that every visit is a memorable and positive one. We hope that your wife's health improves swiftly, and we look forward to welcoming both of you back to our resort.Wishing your wife a speedy recovery and looking forward to serving you both again in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Jeff,Sunny greetings from Mercure Bali Sanur Resort.Thank you for sharing your insightful impressions and We sincerely appreciate you dedicating your valuable time to leave us ratting. Jeff, we’re forever grateful for your ratting and we would cherish the opportunity to welcome you back to create new cherish and fond memories. Until then may the goodness of the lord follow you wherever you go. Kindest Regards, Dayu Puba Guest Experience Manager

Dear Kay Denise,Greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and will use it to improve our services.We're delighted to hear that you found our beach and gardens beautiful, and that you enjoyed the spa. However, we're sorry to learn that you found the property to be old and in need of a revamp. We are continuously working on updating and enhancing our facilities to ensure our guests have a more comfortable and enjoyable experience.We are sorry to hear that you were not satisfied with the food during your stay. We take this feedback seriously and will investigate to address any concerns with our culinary team to ensure better quality and taste for future guests.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Anne,Sunny greetings from Mercure Bali Sanur Resort. Thank you so much for entrusting us with such a significant occasion. We’re delighted you enjoyed so much of the resort. We’re truly thrilled you will forever enjoy such favourable memories of your visit with us Anne, it’s our brightest hope to welcome you back someday soon and until then, may you enjoy endless days of happiness with your spouse hand in hand. With Kindest Regards, Dayu Purba Guest Experience Manager

Dear Alan,Sunny greetings from Mercure Bali Sanur Resort.Thank you very much for leave us ratting. Alan, We hope your warm recollections of Mercure Sanur will always be a lasting connection and we would cherish the opportunity to welcome you back to create new and meaningful memories.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Craig,Greetings from Mercure Bali Sanur Resort.Thank you very much for taking the time to share your sincere feedback and we sincerely appreciate you affording your valuable time to share your comments which provide us treasured insight about your stay. We sincerely apologize for your disappointment you encountered during your stay. Please rest assured your feedback has been addressed to our respective department for our improvement. On the other hand we are delighted to know that you impressed with the friendliness of our team. We hope this will be the lasting memories.Craig, I wish that you will give us a chance to serve you better in the near future and bring you to experience the showcase of our improvement. With Kindest Regards, Dayu Purba Asst. Guest Experience Manager

Dear Ellen,Greetings from Mercure Bali Sanur Resort.We truly appreciate your recent visit and thank you for your valued comments. We’re most pleased you enjoyed our service and attention which we place as a great priority. Your comfort, and your journey are our pursuit. Ellen, we would cherish the opportunity of welcoming you back someday soon and until then, we hope your relaxing time at our resort provide you delight for days to come. With Kindest Regards, Dayu Purba Guest Experience Manager

Dear Emma Marion,Greetings from Mercure Bali Sanur Resort.Thank You very much for your recent visit and leave us ratting. If there is anything we can do to improve our service and quality please let us know.Emma Marion, we hope to have another chance to serve you better in near future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Dear Rodger,Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your recent visit. We are delighted to read that you had enjoyable stay with us. Thank you for your kindness and recommendation which we sincerely appreciate. We hope to have the opportunity to welcoming you back to your Sanur home in the near future. With Kindest Regards, Dayu Purba Asst. Guest Experience Manager

Dear Christopher Boyd,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much to leave us excellent ratting and review. We're delighted that you enjoy your experience with us.We hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Jeffrey William, Warmest greetings from Mercure Bali Sanur Resort.We sincerely appreciate you affording your valuable time to share your comments which provide us treasured insight about your stay. We apologize for the cleanliness of bathroom not so maksimal, please rest assured that your feedback has been addressed to our department concern for our improvement.Training has been conducted for all of the staff to improve their attentiveness, communication skill, and product knowledge. Clifford, thank you for sharing your experience with us, please accept my genuine apology for the lapses you encountered. we sincerely appreciate you sharing your cherished impressions and we hope to have the great privilege of welcoming you back in near future. With Kindest Regards, Dayu PurbaAsst. Guest Experience Manager

Dear Lissa,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for your time to share your experience during your stay with us.We are truly humbled by your feedback with so much thought and time taken to share your higly valuable memories. All our colleagues trully apreciate your kind words related their genuine care they naturally extend to all our guests. We're so delighted you enjoy our food and beverages during breakfast.Lissa, thank you for spending your cherished vacation time with us, and we hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Karina,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for your time to share your experience during your stay with us.We are truly humbled by your feedback with so much thought and time taken to share your higly valuable memories.We're so delighted you happy with the room, and pools. Karina, thank you for spending your cherished vacation time with us, and we hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Brent,Warmest greetings from Mercure Bali Sanur Resort.Thankyou very much for your time to leave us good ratting.Brent, thank you for spending your cherished vacation time with us, and we hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Dale Hewitson,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much to leave us ratting.Dale Hewitson, thank you for spending your cherished vacation time with us, and we hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Carolyn,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for sharing your memories of your visit and we’re delighted you enjoyed a relaxing discovery.We’re overjoyed your holiday memory provides such pleasurable feelings of our hospitality. Carolu, We are highly grateful for your kind words and there’s no greater compliment than a return visit and we hope to have privilage welcoming you back soon. Until then, may your day be filled with the brightest of blessing.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Damian,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for taking the time to leave us excellent ratting.Damian. We look forward to welcoming you back in the future.With Kindets Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Srinivas,Warmest greeting from Mercure Bali Sanur Resort.Warmest greetings from Mercure Bali Sanur Resort.Thank you for staying with us and sharing a wonderful review following your recent holidays. We were delighted to read you had an "Amazing Experience".Srinivas, we are highly grateful you found Mercure Bali Sanur Resort, to be an amazing experience escape and we would cherish the opportunity to welcome you back someday soon.With KIndest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Nicola,Warmest greeting from Mercure Bali Sanur Resort.Thank you for your kind review. We sincerely appreciate you dedicating your valuable time to share your experience, providing wonderful insight about the resort. It’s rewarding to know the sequences of your experiences did meet with your expectation.Nicola,we sincerely appreciate you sharing your cherished impressions and we hope to have the great privilege of welcoming you back in near future.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Jacquelyn,Warmest greeting from Mercure Bali Sanur Resort.First and foremost, I would like to express on behalf of the entire Mercure Bali Sanur Resort our most sincere apology for the information lapse you encountered during your recent stay with us. Your disappointment and dissatisfaction are extremely evident and this is certainly not the lasting memories we wish our guests to remember us by.Your insight is well received with genuine interest towards improvement and rest assured that your feedback was shared to our department consern to our improvement. We appreciate you for sharing your concerns, We sincerely hope you will allow us another opportunity to welcoming you back and showcase all the improvements we have made by then.SincerelyDayu PurbaAsst. Guest Experience Manager

Dear Anonymous,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for taking the time to leave us excellent ratting.We look forward to welcoming you back in the near future.Kindest regards,Dayu PurbaAsst. Guest Experience Manager

Dear Michele,Warmest greetings from Mercure Bali Sanur Resort.Thank you for staying with us and sharing review following your recent holidays. We are truly blessed to have such perfect location.Michele, we are highly grateful that you enjoy your stay with us and we would cherish the opportunity to welcome you back someday soon.With KIndest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Mr. Paul,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for your recent visit. We are forever grateful for your kind words and allowing us the opportunity to create such a memorable holiday for you.We are truly blessed to have such warm and caring colleagues who put their heart & soul into everything they do and your feedback related to our hospitality is sincerely appreciated by all.Mr. Paul,we are highly grateful for your kind words and we hope to have the great privilege of welcoming you back someday soon. Until then may you be blessed with peace and joy.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Rodger,Sunny greeting from Mecure Bali Sanur Resort.Thank you very much for your recent stay and for selecting our unique resort for your treasured holiday.Rodger, thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , and we hope to have the pleasure of creating further delighted moments with you in the future.Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Karen,Warmest greeting from Mercure Bali Sanur Resort your home in Sanur.We are grateful for your recent stay. Thankyou very much for sharing your thoughtful impression and leave us excelent ratting. It is very encouraging to know that you enjoyed the product and services that we offered.Karen, thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , and we hope to have the pleasure of creating further delighted moments with you in the future.Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Dear Adam,Warmest greetings from your Mercure Bali Sanur Resort home in Sanur.We are grateful for your recent stay and thankyou very much for sharing your thoughtful impression. Thankyou for gave us 5 star ratting. this is verry influencing for us. Adam, thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , and we hope to have the pleasure of creating further delighted moments with you in the future.Best Regards ,Dayu PurbaAsst. Guest Experience Manager

Dear Rodger,Sunny greeting from Mercure Bali Sanur Resort.Thank you so much for taking the time to leave an excellent rating. Its means a lot for us. All of our team looking forward to welcoming you back.Best regards,Dayu PurbaAsst. Guest Experience Manager.

Dear Julie,Thank you for sharing your experience during your stayed with us.It is great to know that service rendered by our staff was impressed you and knowing that you have a relax time during your holiday it was truly delight us.We take note on your concern of our hotel, we do continually our resort maintenance to improve our quality of product. With regards of alcohol beverage, it has been addressed with our department concern for further action. I believe your feedback will motivate all of my team to continues deliver a superior service for our guest. We highly appreciate if you give us opportunity to serve you better in the near future.Thank you very much and looking forward to welcoming you back again at our resort.Sincerely,Eka HandayaniRoom Division Manager

Dear Trilby Lesley,Warmest greeting from Mercure bali Sanur Resort.Thank you for taking the time to share your comprehensive review with us on our trip advisor page.We truly appreciate your comments and are happy to read that you love our resort location. We put hotel information in the room by scanning barcode as well as our duty manager WhatsApp number. Thank you very much for your kind advice in regard of rubbish bins on beach area, and we had prepare it. Despite the less than perfect experience, we do hope good points you have raised will keep as a good memory to lead you to visit us back.Warm Regatrds,Dayu PurbaAsst. Guest Experience Manager

Dear Chris, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. We believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Sincerely, Mercure Bali Sanur Resort team.

Dear Geoffrey, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. Your comment about our breakfast and the sun beds have been shared with our team for our improvement and better serve you in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Sincerely, Mercure Bali Sanur Resort team.

Dear Masud , Thank you for taking the time to tell us about your experience at Mercure Bali Sanur Resort. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and I sincerely hope we would have the opportunity to welcome you back and showcase all the improvements we have made by then. Sincerely, Mercure Bali Sanur Resort team

Dear Scot, Thank you for taking the time to tell us about your experience at Mercure Bali Sanur Resort. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and I sincerely hope we would have the opportunity to welcome you back and showcase all the improvements we have made by then. Sincerely, Mercure Bali Sanur Resort team

Dear Todd, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. We take note on your comment in regard with the ground cleanliness, we have shared your comment with our team for our improvement in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Dear William, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team