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"Excellent service, friendly and helpful english speaking staff, an amazing facility with great baths, all in an incredible location. We would recommend anyone going to Yamanouchi and Shibu onsen stay at Kokuya "

"Location is good, opposite is the ski resort, which has good snow. Overall room was well maintained, public Onsen was nice too. However we came during early ski season, there is barely any restaurants opens. Hotel cafe food is a bit expensive, and not much choice (mainly western). If plan to stay may order half board instead, or tell hotel staff to reserve dinner before 10am"

"Staff was kind and attentive, we got a great authentic experience with the dinner and breakfast addition. We would love to come back!"

"Nice quiet place by the river and very friendly staff. Great value for money."

"Nice, clean hotel. Great location"

"Prime location for ski in ski out, with amazing staff and such good meals. "

"I have had a fun trip."

"Incredible experience at a wonderful location, unbelievable food, and great staff. One of our most memorable experiences, ever!!!"

"The Good was great, hospitality and the priva-te bath."

"Great stay, 10/10 will do again. The staff was particularly accommodating when we needed to make arrange to leave sooner than we originally intended. Extremely grateful. "

"Lovely ryokan. "

"Great stay , great customer service "

"Very well taken care of hotel, although an older property. Liked that we could use private bath on reserved time. Good breakfast and close to the train station"

"Absolutely unique experience. If you want a fancy western style hotel, don’t stay here. If you want to have a genuinely Japanese experience, in an absolutely stunning area with some of the best snow I have seen in my lifetime, then add Kumanoyo to your list. Personally, I loved this place. "