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"We had a lovely stay and the team were all very friendly. The room was spacious and very clean, with a great shower, but the outlook was not great, and I feel that the view should be described at the booking or room description stage. The Brasserie evening meal was superb and we thoroughly enjoyed it. Our breakfast was also in the Brasserie and we were lucky enough to have a table with a river view. The breakfast was pretty good, however the cooked breakfast was luke warm, the fruit selection was lacking and the apple juice was very watery. "

"The hotel looks nice from the outside but when you go in into your room carpet had stains, bathroom smelled awful, the pictures they showed on the rooms when you booked don't look nothing like when you see it on person. Staff its nice but the rooms are not .old dirty and creepy. The only nice thing is the you can see the windsor castle from the window because the balcony looks old and unsteady wont step on it at all. Windows didn't shut closed and no central heat you had to plug electrial heaters. Won't be staying there again."

"Just home from the most amazing five days here. The hotel is spotless and the staff all smiles,. My grandkids loved the warm swimming pool, the outdoor gym and the playground. The grounds are wonderful kept, full of mature trees, a war memorial and a pretty fountain. And that's before you get to the front of the hotel. The breakfasts blew us way, and our one evening meal was delicious. "

"Excellent location but disappointingly no more than a 3*. Room decor and furniture very tired. Whole property needs redecoration and carpets throughout. Completely empty minibar and no drinking water in the room. We were sent a message prior to check in from the hotel offering us a room upgrade but wanting to charge us extra if we accepted it. Surely if there were rooms of a better standard unoccupied would it not be a prudent move to offer those to guests paying 4* prices."

"Clean room, wonderful friendly staff, great welcome on arrival and the staff were very helpful and accommodating. The whole experience was fantastic. Liz and Bena were very kind on reception 👍 xx "

"Absolutely fit for our purpose. One mistake in the restaurant was quickly corrected. Staff were excellent and the manager friendly and accommodating."

"Staff were great. Room was good apart from a window that didn’t seal - lets in wind water and noise. "

"Breakfast made to order not buffet style. Locality is excellent to the town and castle Would stay again "

"Breakfast was booked with the room booking but was a "