Front of property
Check availability

Reviews of Grand Zuri Dumai

4 out of 5
Grand Zuri Dumai
Jl Jend. Sudirman no. 88, Dumai, Riau

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 9 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

8.0/10

Cleanliness

9.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay and relax
Stayed 6 nights in Dec 2019
Response from Ari Sutopo on 8 Jan,2020
Dear Anonymous, Thanks for Reviewing Grand Zuri Hotel Dumai, we hope can serve you again in the next future. Best Regards, Ari Sutopo General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we booked super twin room, but were given deluxe room in the smoking floor. smell was very bad and staff was not able to provide a non smoking room although we requested when booking in expedia. only until next day afternoon, we were given non smoking room, but there’s no hair dryer and power plug was not working the good things are food was nice and there’s free shuttle to harbor
Stayed 2 nights in Nov 2019
Response from Ari Sutopo on 20 Dec,2019
Dear Madam/Sir First, thanks for reviewing Grand Zuri Hotel Dumai and share about your experience to us. We will evaluate your review in the future. Hope we can serve you really well in your next visit to our hotel. Best Regards, Ari Sutopo General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is friendly
Stayed 2 nights in May 2019
Response from sari on 22 May,2019
Dear Beloved Guest Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay at a Zuri hotel was once again made very nice and simple due to the wonderful friendly staff, especially at reception. Thank you for a pleasant stay.
Stayed 1 night in Dec 2018
Response from Ari Sutopo on 20 Dec,2019
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well maintained and clean hotel even though it is 12 years old.
Stayed 2 nights in Dec 2018
Response from Ari Sutopo on 13 Dec,2018
Dear Anonymous Thankyou for shared feedback at expedia for another traveller . its'mean a lot for us . We always strive to increase our quality of service . Please don't be hestitate for contact us for your next visit Regards Ari Sutopo General Manager

10/10 Excellent

Ramlah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and decent hotel
Everthing are ok unless food are not at my expectation from the hotel restaurant...not recommanded at all to dine at the restaurant for dinner or breakfast or lunch..not at all.
Stayed 3 nights in Aug 2018
Response from Warm Regards Ari Sutopo , General Manager on 23 Aug,2018
Dear Ramlah Thankyou for taking your time. Please accept our deep apologize for your unconvinient moment during stay with us. and they are highly motivated to hear that. We hope our hotel foof that we provide can meet your expectation at the future . Please feel free to contact me if you need me and my staff assistance, we are here to please you

8/10 Good

Abd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Ari Sutopo General Manager on 5 Jun,2018
Dear Abd “Warmest Greeting From Hotel Grand Zuri Dumai “ We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfort, nice breakfast, some cleanliness problems
Overall is a good hotel with friendly service and nice variety of breakfast. However, with some serious on cleanliness. We have booked 2 rooms, and found out one of the room is very strong urine smell as soon as we entered the room. We then asked to switch room. After a long waiting, we were transferred to another floor. However, both rooms are smoke room with cigarette smell too. We were told that there is no other available rooms so we have no choice but to request to go back to the original rooms, and asked them to try to clean again to remove that urine smell. Luckily this was resolved but have already took us about an hour. We initially go for this hotel by the thought to use their swimming pool facilities. However, when we check-in we were told that the pool is closed due to service maintenance that day, and will only re-open again the next day. However, when we visited the pool on next morning, we noticed the pool is full of "floating stuffs" near the entrance glass door. We were hoping that the other side of the pool will be good in condition. However, we were very disappointed that there were plenty dry leaves in the pool too.
Response from Ari Sutopo General Manager on 6 Jun,2018
Dear Sir /Madam “Warmest Greeting From Hotel Grand Zuri Dumai “ First of all please accept our deep apologize for your uncomfortable stay with us. We already make some action for some point which you has mention it. Hopefully we get more chance to welcoming you back to give the best service at the future. We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards Ari Sutopo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay visiting customer, first time Dumai
Being the first time in this small city, it's nice to have a comfort room after a long day work. Breakfast is good. It will be good to have facility like gym.
Stayed 1 night in Mar 2018
Response from Warm Regards Ari Sutopo General Manager on 20 Apr,2018
Dear Anonymous Thank you for trusting us to stay at Dumai. Hotel Grand Zuri Dumai is the only one 4 stars hotel in Dumai with 109 rooms at the earth of Dumai City . Happiness is when our facilities meet your expectation and shared your good experience at Trip Advisor. We very delighted to read your highlight form our breakfast and strategic location. We can’t wait for welcoming you back at Hotel Grand Zuri Dumai. Warm Regards Ari Sutopo General Manager

10/10 Excellent

MUHAMMAD JOHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel with cleanliness
nice hotel with helpful and friendly staff, quick check-in and check-out process

8/10 Good

petrina

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Sari on 20 May,2019
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

8/10 Good

HELJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyfikenhet
Stayed 3 nights in Mar 2018
Response from Best Regards Ari Sutopo General Manager on 20 Apr,2018
Dear Nyfikenhet Happines is when we are held satisfaction directly from our guest at the review . Positive feedback for our guest was be our effort for serve the best one for your next visit. Please left your last experience with us. We look forward to welcoming you back for another memorable experience. Best Regards Ari Sutopo General Manager

8/10 Good

pejabat publik, irf

Liked: Staff & service
Strategis
Karena letaknya di tengah kota. Hotel ini menjadi hotel yg paling direkomendasikan. Dan hotel terbaik mnrt saya dikota dumau hingga saat ini ditulis cuma grand zuri.