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Reviews of Best Wishes West Lake lnn

3.5 out of 5
Best Wishes West Lake lnn
No.37 Shangmaojia Port, Xihu District, Hangzhou, Zhejiang

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Feng

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Tani, Bangkok, Thailand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Just few minutes to the lake and restaurants. Very nice and helpful staffs.
Stayed 1 night in Apr 2019
Response from zhou on 18 Apr,2019
Thank you for your comment.Welcome back!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not convenient location, hard for foreigners to get transport. Poor facilities
Stayed 2 nights in Dec 2018
Response from Zhou on 27 Dec,2018
We are a scenic spot,foreigners had better take a taxi.im sorry to make you uncomfortable.

8/10 Good

Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room, beautiful touristic area, good wifi
The hotel is by a bus stop and was within walking distance of the hotel where my meetings were, so it was convenient. There are only about 8 rooms in the hotel. The room was spacious, with a good sized terrace and a sofa and reading area. I could work on the terrace, but there was no desk in the room itself. Excellent wifi (for China) but no closet space (just 4 few pegs on the wall). There is someone at the desk only starting at 8 am, so beware if you need to check out earlier, do so the night before. Staff, as usual in China did not speak English - best to communicate with clearly printed notes. They have good translation software, but I sometimes had problems with it when interpreting spoken English. Would go back to this beautiful, touristic area and the hotel for a holiday with no hesitation, for work... maybe depending upon the circumstances
Stayed 7 nights in Oct 2018
Response from Zhou on 29 Oct,2018
Thank you for your comment.You can communicate with the front desk one day in advance or call the front desk for checking out earlier.im so sorry to make you feel bad.we will improve ourselves.hope to see you again~

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
felt very unsafe, left straight away
please beware of this place!!! I DID NOT end up staying here even AFTER PAYING the full price. I booked this place based on the reviews I saw on Baidu, on which this place received a rating of 8.7/10, when I arrived on the day, the actual place looks nothing like that on the pictures. The room I was given had black mouldy patches all over the wall, the supposed white beddings even had a tinge of yellow. As a solo female traveler, I was extremely concerned by the security of the hotel rooms, I was given a room on the first floor, there is an attached courtyard , the door from the room to the courtyard cannot be locked, the fences are way too low to serve for security purposes, anyone can climb in easily. Please beware that this place is located in the midst of a rural wholesale market, with cargos coming in and out and vegetable scraps everywhere. Provided that the surrounding area appears to be a rather complex and not the safest environment. I was very scared and LEFT straight away and jumped on the last train home, even after paying the full price of my room. I hope my experience can help my fellow travelers to be more aware when making a decision.
Stayed 1 night in Sep 2018
Response from Zhou on 10 Jan,2019
thank u for ur comment.im so sorry to make u feel unsafe.u can rest assured that we are safe here.the people here are very friendly.do not be afraid.we will do our safety..there is a big difference between a b&b and a hotel.finally, i hope u can come to hangzhou again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and quiet.
The room was nice and clean. Breakfast was next door. The staff was friendly and helpfull. Hotel was close to bus stops, food and fruit market. We enjoyed our stay.
Stayed 2 nights in Aug 2018
Response from liangzhuxihu on 24 Aug,2018
thank you for your good comments and look forward to coming back next time

10/10 Excellent

Genevieve, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely charming and perfectly located for all that we wanted to do in Hangzhou. The hotel is situated around the corner (read:quiet) from a charming lane filled with shops and restaurants-this is not a western tourist type of spot, so make sure you have a translating app if you don’t speak Chinese-this was a plus for us. We found the locals to be very welcoming and warm. The front desk staff went above and beyond the call of duty to help us with arrangements and other things that our poor command of the Chinese language hindered. Just a lovely experience all around. I only gave 4stars for the comfort level because one of the beds in our 2-bed room was a thin mat (on a platform bed) -our spoiled western bodies were not comfortable all night - the other bed was fine.
Stayed 2 nights in Aug 2018
Response from liangzhhuxihu on 24 Aug,2018
thanks for sharing and come next time to make your bed

10/10 Excellent

Sondra, Taizhou, Zhejiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet, near many points of interest. The staff was welcoming, informative, and warm. Convenient access to public transportation, bike rental, and/or walking. I would definitely stay here again!
Stayed 2 nights in Jun 2018
Response from 花花 on 15 Jul,2018
Thank you very much! Your sharing is looking forward to our next meeting

8/10 Good

Jan, Totonto / Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is a very nice family type run hotel, very good located with amaizingly green surrounding. If you want feel like living in typical China neighbour hood other than huge hotels then book here. The hotel is certainly more modest style but very worthwhile for the price. Restaurants are close by, we felt safe to stay there. We enjoyed our stay.
Stayed 1 night in May 2018
Response from 花花 on 4 Jun,2018
Thank you very much! Your sharing is looking forward to our next meeting

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
适合情侣或好友结伴出行的温馨民宿
老板非常细致地做了解释，也很耐心的帮父母做了两天的旅行推荐。地理位置非常有优势，喜欢徒步的，步行距离即可到达最近的西湖景区，民宿周围的景色也宜人。 美中不足的是，虽然提前了三周定的两晚，可能因为旅游旺季的缘故，到了以后只剩一间阁楼的房间，所以个子高的老爸觉得有些拥挤。
Stayed 3 nights in Apr 2021
Response from 良祝西湖 on 19 Apr,2021
谢谢您的好评，我们会继续努力，欢迎下次再来哦

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 茶花 on 5 Jan,2020
谢谢您的点评！期待下次相聚，感恩

10/10 Excellent

CHI-YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台阿姨人很熱情
前台阿姨人很熱情，早餐是免費的不錯吃
Stayed 2 nights in Jul 2019
Response from 茶花 on 1 Aug,2019
谢谢！您的分享，期待下次相聚

8/10 Good

Albee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
好處：近公交站，網紅美食都在附近。 不滿意的地方：洗手間的門沒有門柄，所以不能關門，巴士尾班車時間亂告訴人，讓人很難排活動，2張單人床的房間，有一張是用椅子變成床，只放一棉被當床墊，還是很硬，不舒服，還有隔音超差，完全睡不到。
Stayed 3 nights in May 2019
Response from z on 17 May,2019
感谢您提出的宝贵意见以及评价，我们会加以改善

8/10 Good

WENHUA

Liked: Cleanliness, staff & service, room comfort
服務員很親切，住房規劃有風格，位置近茅家埠公交很方便，可惜廁所味道有點重
Stayed 1 night in Apr 2019
Response from lz on 13 Jun,2019
谢谢你的分享

8/10 Good

Jane

Liked: Cleanliness, room comfort
有公交出入民宿，但晚上7:30就尾班公交車，趕不上就要自己叫車了。要是沒有叫車的APP在街上截車大多都不願意載入景區，這一點會不太方便。另外，我住的桃李在頂樓，小小的房間，廁所和沐浴一起，洗澡後廁所就全濕透了，要是提供掃水漬的工具或者拖把會更好。連住了兩晚，沐浴用品只給了一套不夠用，再問的時候，感覺不太願意給。服務雖然一般，但是房間還是挺別緻的。早餐還好，不要太高期望。整體還算滿意，但不要期望有青旅的熱情和好客。
Stayed 2 nights in Dec 2018
Response from z on 1 Jan,2019
你好，非常不好意思让您感到不便了，因为我们这边是景区，交通的话没有在市区那么方便。我们会改进自己，让顾客更加满意的。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置有點偏僻，但前台服務態度好，客房整潔優雅，具備暖氣，整體感覺很舒服。意外驚喜就是入住第二天下了厚厚的雪，從窗戶看出去很漂亮。
Stayed 3 nights in Dec 2018
Response from Zhou on 18 Dec,2018
感谢您的评论。我们家是属于景区里面哦位置是不偏僻的。不认识路的话肯以打电话叫我们家前台带路。自己走是容易走错，司机会带错入口。

8/10 Good

Benny

A very committed host, she even picked up my phone call at 11:00 pm as I was midway through to the hostel and couldn’t find no way to get there. The breakfast is alright. If you are having other favourable brekkie spots you could skip the meal the hostel provides to be honest. Anyway the room is again clean and tidy. Everything is just so well organized.
Stayed 3 nights in Nov 2018
Response from Zhou on 1 Dec,2018
Thank you for your comment.Welcome back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from Zhou on 13 Nov,2018
感谢您的认可

10/10 Excellent

Bear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工們非常細心友善並且幫忙！性價比特高！一定會再次入住！
Stayed 2 nights in Nov 2018
Response from Zhou on 8 Nov,2018
感谢你的评论~！期待下次再见

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
有點失望的住宿之旅
這次住了四天，以下是我覺得不錯的地方： 1.服務人員很親切 2.走出去轉角就有公交車可以搭，附近也有一些餐館 3.早上九點前有免費早餐可以吃 有些地方可以再改進： 1. 廁所味道非常重，即使工作人員在我們出去時有幫我們開窗通風，回來味道還是在 2. 浴室拉門很卡，洗澡要兩個人一起堆才能關門 3. 打掃不太乾淨，出去玩回來，掀開被子就看見我的好幾根落髮還在床上 4. 我們住的那間收不到中港卡的訊號，只能用內部的wifi，沒辦法翻牆回台灣，查資料有點麻煩
Stayed 4 nights in Oct 2018
Response from Zhou on 31 Oct,2018
感谢您的评论，对于您指出的不足我们会加以改进，希望下次还能见到您

10/10 Excellent

レイ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
受付もオーナもとても親切で、ロビーでお茶をしてくれたり、いっぱい地元のことを教えて貰った。 日本人に馴染むの畳もある。西湖龍井を飲める。 最高の体験でした。 また近くの"酔白楼"(レストラン)もとても美味しかった。
Stayed 3 nights in Jul 2018
Response from liangzhuxihu on 24 Aug,2018
haha although not quite understand , but your five points very happy