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Reviews of Oakwood Residence Hangzhou

4.5 out of 5
Oakwood Residence Hangzhou
No 28 Jiaogong Road, Hangzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 286 reviews" "
Rating 8 - Good. 95 out of 286 reviews" "
Rating 6 - Okay. 23 out of 286 reviews" "
Rating 4 - Poor. 13 out of 286 reviews" "
Rating 2 - Terrible. 2 out of 286 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019
Response from Linda Hong on 29 Nov,2019
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Linda on 29 Nov,2019
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019
Response from Linda on 21 Oct,2019
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Linda on 21 Oct,2019
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Linda on 21 Oct,2019
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019
Response from Linda Hong on 12 Aug,2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019
Response from Linda Hong on 12 Aug,2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Anonymous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019
Response from Linda Hong on 29 Apr,2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok
Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019
Response from Linda on 18 Mar,2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property with unhelpful staff
Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019
Response from Linda on 15 Mar,2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Akares

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Linda Hong on 28 Feb,2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Northman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jan 2019
Response from Linda Hong on 14 Jan,2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

JY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and neat. Great quiet location and nice breakfast.
Stayed 3 nights in Dec 2018
Response from Linda Hong on 1 Jan,2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Ava Yun Yun

Liked: Room comfort
Could do with a good sprucing!
It was a good layout that enabled a family of 5 to have quality time in the living / dining area. The rooms were well laid out but I have to say the housekeeping staff was inconsistent in their quality of housekeeping practices. The apartment is in need of a refurbishment - signs of extreme wear and tear visible. Scratches and dents on the corners of the walls. Also, the cleanliness can be improved: shades of grey finger marks can be seen on the kitchen cabinet doors, drawer pulls and especially the door pull on the refrigerator. The privacy net curtains could also do with a good laundering! Carpets a thorough shampoo. The pillows are way too soft and the mattress way too firm!
Stayed 5 nights in Dec 2018
Response from Linda Hong on 17 Dec,2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Mark

Great hotel, very clean and large rooms in a good location with plenty of food options.
Stayed 3 nights in Nov 2018
Response from Linda Hong on 4 Dec,2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018
Response from Linda Hong on 26 Oct,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Sameera

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from Linda Hong on 26 Oct,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Qin, New York

Liked: Staff & service, property conditions & facilities, room comfort
Really enjoyed the stay
The apartment is spacious and comfortable. Staff was courteous and the location is good. Great for groups. Definitely recommend it.
Stayed 4 nights in Sep 2018
Response from Linda Hong on 10 Oct,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

LIANG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Not as good as I expect
I stayed in Oakwood Residence Hangzhou many times, but the Executive room feeling is not as good as the Business room.
Stayed 1 night in Sep 2018
Response from Linda Hong on 27 Sept,2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Linda Hong on 15 Aug,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great
Stayed 2 nights in Jun 2018
Response from Linda Hong on 25 Jun,2018
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, - everything is clean, spacious, and up to a very high standard.
Stayed 1 night in Jun 2018
Response from Linda Hong on 25 Jun,2018
Thank you for taking the time to provide us with your reviews. We look forward to welcome you soon at Oakwood Residence Hangzhou.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay
It's always terrific. Many nearby restaurants and convenient stores.
Response from Frederic Lievre - General Manager on 3 Apr,2018
Dear Derrick, Thank you for your kind comment. We hope to welcome you again at Oakwood Residence Hangzhou. Best regards Frederic Lievre General Manager frederic.lievre@oakwood.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Frederic Lievre - General Manager on 3 Apr,2018
Thank you for providing us with your feedback. We hope to welcome you soon at Oakwood Residence Hangzhou.

4/10 Poor

Eric M, Los Angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
Big room but, old, & not in very good conditions
Big room but, old, & not in very good conditions. There were mold in the shower room. Furnitures in the room were old. In need of renovation
Stayed 2 nights in Mar 2018
Response from Frederic Lievre - General Manager on 21 Mar,2018
Dear Eric, Thank you for taking the time to provide us with your feedback. While we strive to constantly provide the best stay experience to our guests, I am very sorry to hear we fail to meet your expectations during your last stay. I have noted your observations regarding the room condition and mold in the shower room. Rest assured that we will implement plan aiming to improve these aspects of our product.

8/10 Good

Frank , Singapore

Liked: Property conditions & facilities
Good place for long stay
More suitable for long stay. Check in staff was ok. Given room was a bit musky. When we open the cabinet, lots of dust flew out suggesting disuse. Otherwise ok.
Stayed 1 night in Dec 2017
Response from Frederic on 9 Jan,2018
Dear Frank, Thank you for your review here. I am sorry to hear about the dust that you found in the cabinet. I have personally asked our housekeeping department to look into this issue and implement an action plan to improve this aspect of our service. We hope to welcome you again soon at Oakwood Residence Hangzhou. Frederic Lievre General Manager frederic.lievre@oakwood.com

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Oakwood. I always stay here when traveling to Hangzhou
Stayed 8 nights in Dec 2017
Response from Frederic on 9 Jan,2018
Dear Derrick, Thank you for taking the time to provide us your feedback. We are glad to hear you have enjoyed your stay at Oakwood Residence Hangzhou. We hope to welcome you again soon Frederic Lievre General Manager frederic.lievre@oakwwod.com

8/10 Good

Anna, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great location. Friend staffs. Spacious room. Clean and reasonable price.
Stayed 2 nights in Dec 2017
Response from Frederic on 2 Jan,2018
Dear Anna, Thank you for taking the time to provide us your feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon at Oakwood Residence Hangzhou. Regards Frederic Lievre General Manager frederic.lievre@oakwood.com

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Dec 2017
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oakwood was great.
Stayed 2 nights in Oct 2017
Thank you for your review. We are glad to hear you enjoyed your stay with us. We look forward to welcome you again soon at Oakwood Residence Hangzhou. Frederic Lievre General Manager

8/10 Good

gracia yan chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value and service is great
Stayed 2 nights in Sep 2017
Thank you for taking the time to provide us your feedback. We are delighted to learn you enjoyed your stay with us. We look forward to welcome you again soon at Oakwood Residence Hangzhou. Frederic Lievre General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms - shame about the staff
Great room, good locations - shame about the staff, poor check in/out service with very limited English abilities
Stayed 1 night in Sep 2017
Thank you for your feedback. We are sincerely sorry for the inconvenience caused by communication difficulties with our staff. Rest assured that we will coordinate a plan to improve our staff's English proficiency.

10/10 Excellent

Simon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Great location and good restaurants nearby
Stayed 4 nights in Jul 2017
Response from Beck on 7 Dec,2021
Thank you for taking the time to provide us your feedback. We are delighted to learn you enjoyed your stay with us. We look forward to welcome you again soon at Oakwood Residence Hangzhou.

10/10 Excellent

susie, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great service apartment
Feel warm and comfortable. The room is very comfortable, and with large beds. The surrounding area have lots of restaurants for your enjoyment.
Stayed 1 night in Jun 2017
Response from GM on 8 Jul,2017
Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your wonderful comments about our spacious apartments and the surrounding area are very much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good serviced apartment at good price
We will be happy to go back to Oakwood for for our next stay in Hangzhou. Good facilities and value. There were some problems, we were moved between several rooms, and even downgraded! But, all ended well. Loved the laundry and kitchen and bathroom. A nice high quality place at a reasonable price. Staff were mostly ok, some not so enthusiastic, some great.
Stayed 5 nights in Jun 2017
Thank You for preferring to stay at Oakwood residence on your recent visit to Hangzhou. I am sorry to hear you had to be moved between apartments but delighted all ended well and you enjoyed your stay. Regarding our service we shall work to ensure all our associates are offering enthusiastic, welcoming service.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Room!!!
An amazing hotel. The suit includes a kitchen, living room, room, laundry room and a walking-in closet. So sweet!! The room is a large size.
Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your wonderful comments regarding out spacious apartment facilities is very much appreciated. I look forward to welcoming you back to Oakwood Residence Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Will stay there again in HZ. Plan to book the same hotel in Guangzhou. Left eye glasses at the HZ hotel and they found it. Waiting for getting it back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice neighborhood
Good experience although the residences are being heavily used by nightly visitors on short term basis

10/10 Excellent

Jingjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Quality room and close to business centre

8/10 Good

yin peng

Liked: Staff & service, property conditions & facilities
Need to improve aircon ventilation
Other guests in their room cooked but due to poor aircon ventilation system my whole room smelled. My business suits and hair smell really bad

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Spacious room but bad service
Room was not thoroughly cleaned, particularly the bathroom. Breakfast was until 10am but no refill after 9:30am (the time we went in for the two mornings that we stayed). Staff at breakfast were not helpful and not responsive to questions such as no plates or bowls available. Instructions about which tower to go were not given upon check-in. No reception in the tower we stayed.

6/10 Okay

Verified traveller

Huge Rooms and Large Space
Building is dated. The heating in my room had not been used for some time. It took quite a few hours for it to warm up which made the experience uncomfortable.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good stay. But the clerks tried to take too much from credit card for incidentals: $800 American dollars. I discussed with management and they lowered it to $300. This was my third visit to Oakwood and no need to take so much from card as I always pay cash for incidentals. It was resolved satisfactorily. Great location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and tidy room. Excellent location. Breakfast is awesome.