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Reviews of Swiss-Belhotel Jambi

4 out of 5
Swiss-Belhotel Jambi
Jl. Soemantri Brojonegoro No. 1, Solok Sipin, Jambi

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pg Dato Yunus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Ivan Bakara on 2 Sept,2022
Dear Mr. Yunus Mahmud,Warmest Greeting from Swiss-Belhotel Jambi. Thank you for taking time to rate and write us a wonderful review about your experience during your stay at Swiss-Belhotel Jambi. We are delighted that you enjoy your stay at our hotel and we always look forward to welcoming you back in the future.Yours Sincerely, Swiss-Belhotel Jambi Ivan Bakara General Manager

8/10 Good

Yohanes B

Stayed 1 night in Dec 2020
Response from Ria Mega on 30 Dec,2020
Dear Mr Yohanes, Thank you very much for taking time to rate Swiss-Belhotel Jambi. We will appreciate if you leave a comment or feedback and we look forward to welcoming you back at our hotel. With Kind Regards, Swiss-Belhotel Jambi Management & Staff

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, comfortable, functional, well-run hotel.
Stayed 2 nights in Jul 2019
Response from Hotel Management on 1 Aug,2019
The Warmest Hospitality greetings from Swiss-Belhotel Jambi... Thank you for taking time to record your comments. We do appreciate and thank you of your comment and have been forwarded to our staff and team to be shared for. Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belhotel Jambi Regard Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
i booked for the non smoking room, and had to sign letter that i will obey the non-smoking policy, but when i entered the room it was cigarette smell. i protested and immediately got the replacement. the point is that the hotel should make sure the non-smoking room is free of smoke as well
Stayed 1 night in Jun 2019
Response from Guest Relation Officer on 27 Jun,2019
Dear Mr. Anonymous Thank you for leeting us know about your experience in our hotel. Please accept our apologies for inconvenience you had. We commit to give the best services to our guest and we look forward to welcoming you again to prove our commitment. With Kind Regards, Swiss-Belhotel Jambi Management

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Dec 2018
Response from Guest Relation Officer on 10 Dec,2018
Dear Our Guest, Thank you very much for taking time to Comment Swiss-Belhotel Jambi. We look forward to welcoming you back in the future at our hotel. With Kind Regards, Swiss-Belhotel Jambi Management

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Below service level
Front office staff arrogan t and don't send to understand 3rd Party booking. Asking me stupid question as to when my booking was made. Eventually when they found my booking. No apology for their oversight.
Stayed 1 night in Sep 2018
Response from SBJA on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

8/10 Good

Rius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free breakfast
Feel disappointed about the free breakfast. It was stated when I booked this hotel there was a free breakfast. But when I came to hotel there was no free breakfast and hotel management told me that indeed this travel agent usually has a problem with free breakfast. I don’t know whether its travel agent/hotel management fault. But next time, it will be better if travel agent doesn’t trick us with “free breakfast” in fact there none. Over than that, All was good
Response from sbja on 20 Sept,2018
Dear Mr. Rius, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. Since your booking were confirmed without breakfast and we provided as our compliment at last, we admitted to served you more better and our compliment for not charging your bill of beverages were based on the commitment mentioned above and we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

6/10 Okay

Wanda, knoxville, TN USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
great Facility- inept staff
The hotel is best facility in town The staff were incompetent The staff at front desk obtuse and belligerent The restaurant food subpar The restaurant was empty- we ordered drinks and it took over an hour to get cold coffee and hot fruit juices Spoke to management several times yet staff never could get things right.
Stayed 2 nights in Jan 2018
Response from Kiki Andrian on 31 Jan,2018
Dear Mrs. Wanda, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. Since your booking were confirmed without breakfast and we provided as our compliment at last, we admitted to served you more better and our compliment for not charging your bill of beverages were based on the commitment mentioned above and we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Response from SBJA on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SBJA on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok saja
Stayed 2 nights in Nov 2023
Response from Ivan Bakara on 25 Nov,2023
Yth. Bapak Rudy. Terima kasih atas waktu yang telah Bapak luangkan untuk memberikan ulasan tentang pengalaman Bapak selama menginap di Swiss-Belhotel Jambi. Kami menantikan kembali kesempatan untuk menyambut dan melayani Bapak di masa mendatang. Hormat Kami, Swiss-Belhotel Jambi. Ivan Bakara. General Manager.

4/10 Poor

Atsushi

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My room was the connecting room to the next room. A family including a small kid seemed to stay at the next room. Due to the structure of the connecting room and the thin wall, I could directly hear the noise from this family at the night and very early morning. That’s very embarrassed and irritated me. So it’s better that the hotel could properly allocate the room based on the composition of the number or the purpose of stay.
Stayed 1 night in Jun 2022
Response from Ivan Bakara on 18 Jun,2022
Dear Mr. Atsushi Handa, Thank you for taking time to write your review about your stay at Swiss-Belhotel Jambi. As we conveyed over the phone, once again, we would like to apologize for the inconvenience that had disturbed your rest during your stay at our hotel. We take our guest feedback seriously and have evaluated your issue so we will be able to provide better product, services, and facility in the future. We do appreciate your feedback and we look forward to welcoming you back at our hotel to feel and experience more pleasant stay. Thank you. Yours Sincerely, Swiss-Belhotel Jambi Ivan Bakara General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Ria Mega on 29 Oct,2019
Dear Our Loyal Guest, Salam hangat dari Swiss-Belhotel Jambi, Kami sangat berterima kasih atas waktu yang telah Anda berikan untuk mengulas tentang Swiss-Belhotel Jambi. Kami berharap dapat menyambut Anda kembali dalam pelayanan Swiss-Belhotel Jambi. Salam Hangat, Ria Mega Front Office Manager

10/10 Excellent

Elin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Guest Relation Officer on 27 Jun,2019
Dear Mrs. Elin Thank you very much for taking time to rate Swiss-Belhotel Jambi. We will appreciate if you leave a comment or feedback on your next stay and we look forward to welcoming you back at our hotel on your next stay. With Kind Regards, Swiss-Belhotel Jambi Management

10/10 Excellent

Shoji, 仙台市青葉区

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックイン時間がルーズです。静かです。レストランの食事が美味しいです。昼夜はサンドイッチがおススメ。暖かいお湯が出る。
Stayed 1 night in Jul 2018
Response from Sbja on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SBJA on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

8/10 Good

nice hotel, strategis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kamar nyaman dan bersih
puassss
Stayed 1 night in Aug 2017
Response from SBJA on 20 Sept,2018
Dear Mrs / Mr, Good evening. We hope this reply finds you well. we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
After lodging in hotel
As a hotel, front crew's service mind is not good. However housekeeper is good.
Response from SBJA on 20 Sept,2018
Dear Mrs/ Mr, Good evening. We hope this reply finds you well. Kindly accept our apologies for the inconvenience you had during your last stay at our Hotel. We have evaluated your review and held more briefing and training to our staff as our commitment to serve the best services to our customers. Since your booking were confirmed without breakfast and we provided as our compliment at last, we admitted to served you more better and our compliment for not charging your bill of beverages were based on the commitment mentioned above and we hope you will be able to experience the better improvement of our services. We look forward to welcoming you back on your next stay at Swiss-Belhotel Jambi. Thank you. At Your Service, Swiss-Belhotel Jambi Management