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Reviews of The Vale Niseko

4 out of 5
The Vale Niseko
166-9 Yamada, Kutchan, Hokkaido

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 66 reviews" "
Rating 8 - Good. 14 out of 66 reviews" "
Rating 6 - Okay. 10 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 10 out of 66 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Siu Kuen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Response from The Vale Niseko Front Desk on 2 Apr,2024
Dear Siu Kuen,Thank you for sharing your insights about your recent stay at The Vale Niseko. It's wonderful to know that our location added value to your visit. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020

6/10 Okay

Ysl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

ping

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay while in Hirafu
It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019

10/10 Excellent

Jen, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Stayed 3 nights in Mar 2019

8/10 Good

HIU KONG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Stayed 5 nights in Feb 2019

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Apartment
Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Dec 2018

8/10 Good

Sureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
The ski in & ski out is very convenient for family with kids.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Great Staff, Comfortable Rooms
Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.
Stayed 3 nights in Mar 2018

6/10 Okay

Sam, California

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not Really 5 Star...
If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm. This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots. The rooms are clean but dated. The beds are comfortable. The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on. Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.
Stayed 5 nights in Mar 2018

2/10 Terrible

Yilin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Bad service, bad housekeeping
Stayed 3 nights in Feb 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2018

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 6 nights in Jan 2018

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but worth it
The Vale was amazing. Very expensive but you get what you pay for. Our two-bedroom apartment was huge (circa 120 sqm I reckon) and fully self-contained. Location was super convenient and very cosy. Highly recommended if your budget allows.
Stayed 6 nights in Jan 2018

8/10 Good

L, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Well located hotel with ski lifts just outside
Overall a great hotel, well located with great facilities such as pool, onsen, free guest pick up and transfer around the village. The staff speaks good English and guest services are very helpful with organising transfers and restaurant reservations.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is fantastic. Initially booked the 3 bedroom private onsen but was undet maintenance so the hotel upgraded us to a fantastic mt yotei view 3 bedroom. It was wonderful. Will definetely return again.

6/10 Okay

Yuk Yee Paul

Liked: Staff & service, property conditions & facilities, room comfort
Excellent concierge yet substandard house keeping
Check in was efficient. The room offers enough space but there was no enough surface to put your loose items. Bed and pillows are firm enough making sleep very comfortable. Best thing is there is a washing and drying machine in the room. Just 20 meters away from the chairlift.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.

10/10 Excellent

eurak

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2024
Response from The Vale Niseko Front Desk on 4 Mar,2024
Dear Michelle,Greetings from The Vale Niseko!Thank you very much for leaving us a high rating! We loved having you at The Vale Niseko and hope to see you again.

10/10 Excellent

Hop Woon

Stayed 5 nights in Mar 2023

2/10 Terrible

TSz Wai gean

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Response from The Vale Niseko Front Desk Team on 21 Sept,2023
Dear Tsz Wai gean,Please accept my apologies for your dissatisfaction & not positive experience. It is our intention to deliver an experience befitting the quality of The Vale and I am sorry we have not achieved that in your case. We will review your feedback with our team and take affirmative action.We very much appreciate your feedback and I hope you still enjoyed everything Niseko has to offer!Thank youThe Vale Niseko Front Desk

10/10 Excellent

AI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Junya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

RYOTA

Stayed 2 nights in Apr 2022

10/10 Excellent

Akio, Megro-ku Megro Honcho

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

6/10 Okay

Yusuke

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
不知變通，罔顧顧客安全
因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
武漢肺炎疫情嚴峻，竟然無法退費？！
因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020

2/10 Terrible

HSIAO TUNG

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020

10/10 Excellent

Rich, 香港

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020

10/10 Excellent

Yuchun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

SHINGO

Stayed 4 nights in Jan 2020