Bathroom

Reviews of Nazuna Kyoto Nijo-jo

4 out of 5
Nazuna Kyoto Nijo-jo
580, Kusuriyacho, Aburanokoji Nijo Agaru Nakagyoku, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 69 out of 84 reviews" "
Rating 8 - Good. 11 out of 84 reviews" "
Rating 6 - Okay. 2 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 1 out of 84 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff here are incredible. Amazing people and the room was just as amazing. Bed were comfortable, the private bath was such an incredible experience after a week of exploring Japan. I highly recommend this place to anyone. The breakfast and dinner they served was such a great experience and very tasty.

10/10 Excellent

Mabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best service I've ever gotten, so many gifts. The staff was extraordinary.
Stayed 1 night in Sep 2023
Response from Nazuna Kyoto Nijyo on 28 Oct,2023
Thank you very much for staying at Nazuna Kyoto Nijo.We are very happy that your stay was made better.We are committed to providing the best possible service to our customers. We will continue to strive to provide the best stay for all our guests.We hope that many people will receive our gifts.We look forward to seeing you again.Nazunakyoto NijyoFumito Hasa

10/10 Excellent

Meir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and peaceful…
Lovely stay… the staff is warm and helpful. The ryokan experience was unique and so wonderful to return each day to this peaceful, quiet sanctuary.
Stayed 5 nights in Jun 2023
Response from Nazuna Kyoto Nijojo Reception on 29 Jul,2023
Dear Meir Thank you so much for staying with us and such a wonderful review and rating on our hotel. We are delighted to hear that you were satisfied with our inn and our staff. We would like all our guests to have not only a comfortable stay but also traditional and cultual experience through stay in Nazuna. It would be appreiciated if you could choose Nazuna as one of your destinations again in your next journey to Kyoto. Sincerely, Nazuna Kyoto Nijojo Shogo Ueda

10/10 Excellent

Ying

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were blown away by how warm and welcoming Kanako, Haruka and Misaki were from the moment we stepped into the property to the moment we left in our cab. Their level of thoughtfulness was beyond exceptional and gave you a sense of being in a home away from home - I believe this is what made our stay a very memorable one. Our room was very clean with super comfortable beds (had the best sleep of my trip here), a very well-stocked minibar (including curated sake and teas) as well as amazing facilities (including the Shigaraki bath that overlooked the bird bath in the in-room garden). The property was also in a quiet residential area (recommend taking a cab here or reaching out to the property to seek the best route for getting there via public transport) that was a short walk to Nijo Castle and also within walkable distance to Nishiki Market. Our taste buds were also blesed by the Irori breakfast and Sukiyaki dinner where fresh ingredients were cooked before you. We thoroughly enjoyed our stay here and would highly recommend staying here for at least two nights so you can not only enjoy the property and the food but also the familial warmth from the staff.

10/10 Excellent

Ting Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is private yet accessible by public transport conveniently. Environment is quiet and staff is friendly and close to clients in a more or less family setting. In-room bath tub inside a small garden allows for private bathing for the family. The rental is value-for-money.
Stayed 3 nights in Apr 2023
Response from Yuma Kokuryo on 26 Apr,2023
Dear Ting Fan.Thank you very much for coming to Nazuna Kyoto Nijo.We are delighted that you were impressed with our service and property.The Management and Staff would like to thank you for the wonderful comments.Your room Houjicha is a good to stay with your family.That open air-bath with a garden view is the best from the morning time.We would recommend trying other rooms for your next time.Once again, thank you for sharing your feedback.We eagerly anticipate your next visit and look forward to serving you again.Sincerely,Nazuna Kyoto NijoYuma Kokuryo

10/10 Excellent

TIANYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique Japanese hotel. It's a high-end ryokan with open-air bath. The service is hands down the best I've ever had. We asked the staff where to go and they gave us a post card in beautiful hand drawing with QR code pasted on it for all the places we should go to check Sakura trees and current events. The breakfast is top-notch Japanese food. I cannot recommend this place enough if you want to experience Japan.
Stayed 2 nights in Mar 2023
Response from Nazuna Kyoto Nijojo Kanako HONDA on 26 Mar,2023
Thank you so much for your stay and heartwarming comment. We are happy to hear that you enjoyed your stay and had a special experience at Nazuna.It's my pleasure to give you a postcard with QR code and information of some recommendations.Besides, we are glad that you liked our Japanese breakfast.I am sorry for not being able to say goodbye at your check-out, so I am looking forward to seeing you again in the near future!

10/10 Excellent

Xue Bing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this place if you want to stay at a ryokan. Everyone is so nice and friendly. The rooms were beautiful and we loved the outside bath. We added breakfast and everything was so delicious. I really enjoyed one of the tea they served so I asked them about it and they gave everyone in my party some tea bags to go. Sadly, we only stayed for 1 night but I will definitely stay here again!
Stayed 1 night in Mar 2023
Response from Nazuna Kyoto Nijojo on 26 Mar,2023
Thank you so much for your stay and the review.We hope you all made a special memory at Nazuna.Did you feel an old Japanese ambience and atmosphere?If you get another opportunity to visit Kyoto, we would love to welcome you with some kinds of Japanese tea for you.We look forward to seeing you again.

10/10 Excellent

San

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. The on-site meal was a treat.
Response from Nazuna Kyoto Nijojo on 26 Mar,2023
Thank you for your stay and the review.We are glad that you liked our service and Japanese breakfast.We would love to welcome you to Nazuna again in the future.We look forward to your coming back.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, room comfort
Would highly recommended
Amazing experience of old style japan, nake sure to include the breakfast
Stayed 2 nights in Feb 2023
Response from Nazuna Kyoto Nijo-jo Tada on 5 Mar,2023
Thank you for staying at Nazuna Kyoto Nijo-jo.We are happy to hear that you were satisfied with your stay at our hotel.We change the vegetables for breakfast depending on the season, so please visit us again when you come to Kyoto.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Combination of Japanese and Western style
Stayed 2 nights in Jan 2023
Response from Nazuna Kyoto Nijojo Reception on 2 Mar,2023
Thank you for your stay and review.We hope that you made a wonderful memory with us.It would be great if we could have helped to make your stay more comfortable.We look forward to seeing you again in the near future!

10/10 Excellent

Yuqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room and staffs. Breakfast is delicious.

10/10 Excellent

Francisco, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Najuna Nijo-jo is exceptional. The staff goes above and beyond expectations. The breakfast is an absolute feast and the presentation is fantastic. I loved our room and the private onsen, plus all of the complimentary beverages from local businesses.

10/10 Excellent

Sulaiman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with exceptional staff
Very charming hotel with an authentic Japanese feel. All staff members were extremely helpful, friendly, and provided assistance whenever needed making our stay an unforgettable one. I highly recommend staying at the hotel and would definitely come back again.
Stayed 5 nights in Sep 2022
Response from Nazuna Kyoto Nijojo Kanako HONDA on 21 Oct,2022
Thank you so much for your stay and sharing your experience with us.We are glad to hear that we were able to help you out during your stay.We cannot wait to have you at Nazuna again in the future.We will welcome you warmly and do our best for your great stay.

10/10 Excellent

liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was so great. very accommodating and kind. Everything was perfect for our first visit to Kyoto. If you want to get away from the big chain hotels and have a unique, traditional experience, book here! It's also a 5 min walk to Nijo Castle. This place is awesome.
Stayed 1 night in Sep 2022
Response from Nazuna Kyoto Nijojo Kanako HONDA on 21 Oct,2022
Thank you so much for your stay and heartwarming comment!We are so happy to hear that you have enjoyed your time at Nazuna.We are trying to keep the old Japanese townhouse and atmosphere to provide a special experience to our guests.It would be wonderful if you come back to stay with us in the future.We look forward to seeing you again.

10/10 Excellent

Soo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful and the staff was very welcoming.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how friendly and helpful the staff was! The breakfast and outdoor bath was amazing! I look forward to staying here again the next time I'm in Kyoto.
Stayed 1 night in Jan 2020
Response from Nazuna staff Yuri Shiraiwa on 9 Jan,2020
Dear our valuable guest Thank you for staying our hotel and such a wonderful review. We are really glad that we could make your stay comfortable and memorable, and you are satisfied with our property here! We eagerly anticipate your next visit and look forward to serving you again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Sau Han Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in this hotel, good location, amazing service and staffs. Gave us great memory on the special days.
Stayed 1 night in Dec 2019
Response from Nazuna staff Yuri Shiraiwa on 9 Jan,2020
Dear Mr/Ms, Sau Han Tina Thank you for staying at our hotel and taking time to giving us such a wonderful review. Your favorable comments has wormed our hearts and we will strives for excellence in our service! We eagerly await your kind return in the near future. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and was very welcoming. Comes with a great tea ceremony
Stayed 1 night in Sep 2019

10/10 Excellent

Nicole, Hong Kong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so great in this hotel. If you’re expecting hot bath inside the wooden bath tub, this place may not satisfies you but here is a relax place with complimentary Japanese tea.
Stayed 1 night in Sep 2019

10/10 Excellent

Mark, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unique experience. We were greeted by hosts who took our bags and shoes and gave us slippers. One of our hosts then held our matcha tea ceremony in our traditional room, with tatami mats, a low table, etc. Each evening, we relaxed in the onsen-style hot tub in the nature area outside the room. And in the mornings, we had traditional Kyoto food items cooked in front of us and served to us by a friendly conversational chef. The staff all spoke good English.
Stayed 2 nights in Sep 2019

10/10 Excellent

Vincent, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely spacious and well-decorated. We have a private hot spring in our room. The room even have two decks (two serious full decks, not a mezzanine deck)! Staff were very friendly and showed warm welcome.
Stayed 2 nights in Jul 2019
Response from Ruka Toe on 4 Aug,2019
Dear Mr./Ms. Vincent, Thank you very much for your staying at NAZUNA and such a wonderful comment. We always try to make a good relationship with our guests, and also we try to make good atmosphere. Therefore, it means a lot to us. If you have a chance to come back to Kyoto, we wish and you come back to NAZUNA again someday. In addition, we are glad if your Kyoto trip has become a good memory for you. Best regards, Ruka Toe

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I can't say enough good things about this Ryokan, the service was spectacular, the staff couldn't have been more helpful and friendly, we ended up staying in different rooms and each one was unique, spacious, clean and comfortable. we only booked one night because we were concerned that it wouldn't be as nice as the pictures but we ended up adding 2 more nights on (which is why we changed rooms) they have bikes to rent right outside which was super convenient for getting around, but they did call us a taxi when needed and helped with excellent dinner recommendations and reservations. Loved our stay!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and most hospitable, beautiful
Awesome
Stayed 1 night in May 2019

8/10 Good

Lillian, CA, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a very nice experience for us. The staffs were very nice and attentive. We especially liked the fulton beddings which were soft and very comfortable. The caveat to staying at this hotel is you have to be used to sitting on floor for long time. I cannot sit on the floor in any forms for longer than 5 minutes. They don't have a table of regular height to offer. We stayed there for 5 days and it was hard for us to overcome. Other than that, everything else is fine.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super clean, has a private onsen and amazing customer services! Will recommend this place to anyone! :D
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal touch
A memorable stay with personal touch of service
Stayed 1 night in Feb 2019
Response from Nazuna on 15 Mar,2019
Dear My guest Thank you for staying at Nazuna Kyoto Nijojo. We are glad this became your memorable stay. We are happy to recommend the restaurants, visiting spots and so on to our gusts. Thank you again for writing a great review. We hope to see you again. Best regards,

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place,location and staff.Get the breakfast
Simply the best stay of our two week trip. The staff and accommodations were amazing. They have an in house tea ceremony and a traditional breakfast that should not be missed. We had the matcha room that has its own personal garden and soaking tub. I highly recommend this ryokan. Plus it is located on a very quiet street.
Stayed 1 night in Feb 2019
Response from Nazuna on 15 Mar,2019
Dear Mr. Jordan Thank you for staying with us. If there are two gusts staying, I also recommend Macha room: you you mentioned, there is open air-bath in the private garden. We also highly recommend our breakfast and tea ceremony. We are glad you enjoyed staying Nazuna. Thank you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Perfect!
I was somewhat hesitant to stay here because of the price but once I arrived I knew we had made the right choice. The place is somewhat difficult to find so I suggest using a Taxi. The staff greeted us right at the door and spoke perfect English. They gave us nice little slippers and we left our shoes at the door. They then took us to our room and wow....it was so beautiful. We settled in and then were given some tea, which was done so in a very old fashioned traditional manner. We left the hotel for a bit to do some sight-seeing and then arrived back at the hotel after dinner. After all the walking we were ready to relax. Perfect time to try out the hot tub. It was amazing. Sat in there for a good hour and then were ready to call it a night. The beds were extremely comfortable and I slept like a log.
Stayed 1 night in Oct 2018
Response from Mayuko on 30 Nov,2018
Dear our guests Thank you very much for staying with us.We are really pleased to read your good rating. We, all staffs, are fluent in English and full of hospitality. We welcome guests with Matcha(green tea)! We have tea room here, so please try Matcha at tea room in very traditional way if you have a chance to come here again!We really hope to see you again! Thank you again for good rating!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, you’ll be pleased you did
We arrived early and it was no problem to leave our bags while we went and did some sightseeing. Upon our return our bags were in the room and room beautifully presented. One of the staff showed us around the room and the features. We went for the 2 bed room as there were 4 of us. Very clean and new. Extremely comfortable beds and excellent air con. This is a more modern Ryokan than we have stayed in but we really liked that, as it felt fresh, modern but also authentic, ie tatami mats and futons, plus we had our very own hot tub( onsen) on our private balcony! When we arrived 2 staff came to our room and performed a matcha tea ceremony. This was a beautiful welcome, and really delicious too! Breakfast the next morning was an absolute highlight! Kuzu was our personal chef, who cooked simple but delicious fresh vegetables and meat over a hot charcoal grill in front of us. His English was excellent which was great as we were able to ask lots of questions about food, culture, sightseeing, etc Location was a little out of the hub of Kyoto, but we just called taxis when we wanted to go further afield. Unfortunately we only stayed one night, we would have liked a few more.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Ryokan with great service
More staff than guests at this Ryokan which made the service even more special. Great breakfast - wish they had dinner but there are great places in Kyoto for eating out.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here while in Kyoto
This was our first ryokan experience and it was nothing short of fabulous. Luxurious in its own right - personalized concierge service, the friendliest staff we have ever encountered, and a beautiful, traditional room. Our room, situated on the second floor, had a balcony overlooking the garden and a living room with traditional japense seating. The outdoor bath was exceptional. Only five suites are available. The breakfast was traditional yet inviting for western palettes - we had the beef and it was delicious. They offer tea ceremonies in the lobby, though we did not partake. Would never return to Kyoto without staying here. I missed it as soon as we left.

10/10 Excellent

Naila, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gret experience in Kyoto
Very nice stay, central location with local culture. many thanks to all staff
Stayed 3 nights in Apr 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Amazing hotel! The service was great and we learned so much about Japanese traditions. If you are looking for an authentic experience, stay here. We loved the private bath which was nice even in the winter. Our room had beds but we chose to sleep on the tatami futon which was very comfortable. We enjoyed the welcome tea and tea ceremony, and all the teas we tried while there, especially the black bean tea. I was also surprised by the wonderful breakfast! It included many dishes I had never had before but I was so glad I got to try them! The neighborhood is quiet which was not a problem for me, but if you are looking for nightlife then plan to take some cabs.
Stayed 1 night in Dec 2017

10/10 Excellent

Denise, Orlando, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ryokan in the city
Hotel staff was a 24 hour dedicated to us, super nice. Ryokan has only 5 rooms that's why there's a special attention. Tea Ceremony was a great experience, Toiletries where high end- nice. Outdoor onsen tub was great as well. They do have an indoor shower. Rooms have 2 beds- one p/p and 2futons for up to 2 extra pp to sleep on top of the Tatami. My son loved it.
Bedroom
Dinning- sleeping area
Outdoor private onsen tub
Stayed 1 night in Jul 2017
Response from Yuko on 23 Jul,2017
Dear Mr. Denise Thank you for staying with us. It is an honor to have praise about our staff and facilities in the hotel. I'm also happy that you enjoyed tea ceremony. Our guest can enjoy it for free. Tea has a long and interesting history, therefore we are glad that you could feel and know about it. If there are more than 2 people stay, we prepare Japanese futon bed on tatami mat. We hope to see you again in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was too much trouble .Excellent restaurant suggestions.Breakfasts were delicious
Stayed 2 nights in Jun 2017
Response from Yuko on 23 Jul,2017
Dear my guest Thank you very much for staying at NAZUNA. We are happy the you enjoyed staying and the breakfast. Our breakfast is unique and substantial. Staff will grill fresh vegetable and main dish(fish or beef) in front of you. We try to do our best for our guest as a concierge. Thank you again to taking a time to write a review. best regards, Yuko Takeuchi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service received in Japan
We booked the 90 sqm suite, like the room set up and enjoy the views from courtyard downstairs. We watched and learned how to make nice match and enjoyed their homemade matcha cookies. Not only they provided excellent and comfortable stay for us, they also made our trip easier and better with recommendations and local maps. Definitely will recommend to our friends.
Response from Yuko on 23 Feb,2017
Dear My guest Thank you very much for choosing NAZUNA. I'm appreciate your beautiful comment. I am glad you liked your room and my staff. We try our best for making original things: service style, cookies, sweets on night. I wish they could be something memorial for our guests. We hope to see you again in the future. Thank you again to take a time to write a review. Best regards, Yuko Takeuchi

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay in Kyoto that money can buy
The staff are phenomenal. This is a Ryokan experience that stands out for the comfort and modern touches to the stylings of a traditional Japanese inn. This includes the staff, who welcome you by serving tea in your room, and being available to make dining reservations or call your taxi. They're super helpful, kind, and courteous. They make this stay go from great, to exceptional. We also highly recommend getting the breakfast package with your room. It's delicious, and prepared for you in front of you, so is also an experience along with being a delicious meal.
Response from General Manager on 31 Dec,2016
Dear Mr. Davin Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on staff and amenities as well as our services and food offerings. We also strongly recommend our breakfast. We serve not just a typical Japanese breakfast but also fresh vegetable, fish or beef grilled in front of you in the dining room. We are happy to talk with our guests. Thank you once again for your review; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Yuko Takeuchi

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and clean
Our room was amazing. The only negative I would leave is the lack of things received for the price that's paid. Other than that it was very relaxing, clean and welcoming.
Response from General Manager on 23 Sept,2016
Dear my guest Thank you for staying with us. We are happy to read that you enjoyed the room. We renovated 77 years old Kyoto house, so you can feel to be in Kyoto and time passes very slowly in this place. Again we thank you for taking the time to share your comments and we hope to get to serve you again sometime in the future. Best regards, Yuko Takeda

10/10 Excellent

Brandon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. Highly recommended!
This was my first time in Kyoto and I'm glad I chose to stay here. It was situated a short walk away from Nijojo-Mae station, which is one of the central subway stations in Kyoto, so definitely very accessible! I experienced hospitable yet impeccable service throughout my 4-day stint, and the room was simply superb - from the extra comfortable beds, the authentic living room area, and of course, the wonderful hot tub that provided a warm, satisfying end to each day. If I were to go to Kyoto again, I will definitely choose another stay in Nazuna! My only regret is not experiencing the tea ceremony there for myself!
Response from Emi on 16 Sept,2016
Dear Brandon Thank you for leaving such a nice review. We are grateful to have had you as our guests. We appreciate the value of tea and would like our guests to enjoy it as well. Please don't miss the tea ceremony next time you would stay here. We will teach the way of tea ceremony in simple way. Best regards, Emi Horita

10/10 Excellent

Tiffany, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful updated roakan in central Kyoto.
From the time we arrived until we left we were treated with the utmost hospitality. Every staff member were extremely knowledgeable and helpful! For example, I accidentally left my work computer laptop bag on the bus from the airport to Kyoto Station. A staff member hunted for the bus company's information and called around until I successfully received my bag back. She would right notes to our taxi drivers to mitigate communication barriers and was helpful in providing directions. If you select this Roakan, I strongly encourage you to ask each family member if they are ok sampling traditional food, as my friend struggled a bit. It wasn't a complete waste as they graciously recognized her relunctancy and met her request of a more English style breakfast of a croissant, meat, and fruit that accompanied her Japanese pancake and tea. The penthouse was all I could ever ask for during my two night stay with a traditional experience with modern amenities. Thank you Nazuna for making my trip to Kyoto extremely memorable!
The best miso I've had in a while. It had sweet clams in it as well.
Dessert
Staff member I referenced. She was absolutely delightful.
About to enjoy a walk in the courtyard
Response from Emi on 16 Sept,2016
Dear Tiffany Thank you for leaving a review. We are very grateful that you chose our hotel for your trip. We are always pleased to help you and make your trip wonderful. Our motto is serving to meet individual requests. It was nice hearing that you seem to have had a good time in Kyoto and Nara. Even you struggled with Japanese food, we are glad that you liked Okonomiyaki, Japanese pancake. If you have any chance to come back, please visit us. You are always welcome. Best regards, Emi Horita(Receptionist)

10/10 Excellent

chan kit, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live here!! This hotel is Great!! My girl friend and I lived in a detached house which is a rebuilt town house, tasteful interior, designer furnished but keep the original architecture. We have a wonderful stay. specially thanks Aki and the lady receptionist from Taiwan. Percy
Response from NAZUNA on 11 Jul,2016
Dear Mr. my guest Thank you for staying our hotel. I hope you enjoyed staying here. As you told, we renovated the house built in 77 years ago. However the building is old, we provide a modern facility convenient for the user. We are so happy you liked our staffs. We are looking forward to seeing you again in near the future. Best regards, Yuko Takeda

10/10 Excellent

Cori, Orange County

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, large, extremely friendly, clean room.
Stayed at Nazuna for 3 nights during our honeymoon. Great location close to Nijo Castle and bus/metro to other sights in Kyoto. The room was gorgeous, very large and comfortable, extremely clean. Loved the traditional feel of this hotel, the private hot tub/onsen on the patio. Nice view of the inner garden/courtyard.
Response from Haruka on 4 Jul,2016
Dear Cori, I'm sorry to take a time to reply. Thank you for staying with us and recommend us! We would like to feel Japanese culture to our guests so we prepare the welcome drink as Macha and Japanese sweets Mochi. We will consider the robes, thank you! We are close to the train and bus station so our guests can go around the Kyoto easily. We are intent on improving our service. If you have a time to come to Japan, please come and see us for your anniversary again! Thank you. Haruka Okumura

10/10 Excellent

Vanessa, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed Ryokan
This was not just a room for 4 but a fantastic experience. We were greeted with a tea ceremony and wonderful service. The futons are extremely comfortable and the outside bath infused with tea is extremely relaxing. We were also provided with traditional pajamas and I recommend the traditional BBQ breakfast with fish and vegetables.
Tea ceremony in our room
Wonderful breakfast with local friend
Response from Haruka on 4 Jul,2016
Dear Ms. Vanessa I'm so sorry to late reply and thank you for your stay. We are particular about Japanese tea especially Macha( Japanese green tea) so we feel happy to hear that. I remember that you were very interested in tea ceremony and I was glad to talking with you. Thankfully, our breakfast has a good reputation! It depends on the season, so you can enjoy the different ingredients than before. We are looking forward to having you again. Thank you. Haruka Okumura

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful modern ryokan
Nazuna provides an unforgettable experience that reflects authentic Japanese culture, food and hospitality. The unequivocally warm and friendly treatment by the staff pairs wonderfully with the meticulous attention to detail in the traditionally styled suites. This modern ryokan is themed around tea in an exceptionally creative manner - a traditional tea ceremony is offered, along with many forms and types of tea service 24/7, and the staff provided a wonderful education covering the types of tea farmed and enjoyed in Kyoto and the nearby town of Uji. Our experience included drawn baths in a wooden wash basin with green tea and freshly grilled, locally sourced vegetables and fish for breakfast which were cooked right before our eyes. Yuko and Kano, the managers (who speak excellent English), are attentive, kind, helpful and invite you to relax and enjoy your visit and vacation. The small capacity of the ryokan affords the staff the opportunity to be unfailingly attentive and are more than willing to answer questions about the area and what all it has to offer. It is minutes away from downtown yet on a side street that is peaceful and quiet. We look forward to another visit but fear the well-kept secret of the 2 1/2 month old Ryokan will be out and it will be hard to make a reservation!
Response from Haruka on 6 Jul,2016
Dear, Thank you for your stay and recommend us. I am so sorry to take a time to reply. We are particular about Japanese tea and green tea, because Kyoto is famous for tea especially in Uji city where is located in south kyoto. We prepare "macha" japanese green tea as your welcome drink and also some sweets. We bring them to your room and make the macha in front of you. Of course we have tea ceremony room so our guests can enjoy the tea in authentic room. We are so glad that you really enjoyed our tea and tea ceremony. Our breakfast depends on the season because we use the seasonal ingredients so if you stay in here again you can enjoy the different ingredients than before. We are intent on improving our service so we are looking forward to having you again! Thank you. Haruka Okumura

10/10 Excellent

Jeremy, Berkeley, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Japanese Hotel
The service here is absolutely impeccable. I wasn't sure when booking this hotel if it would meet expectations and there was only sketches for pictures on the site, but it actually exceeded them! It was so quiet there also and in a fabulous location, close to the Castle, train station and numerous other transportation options, great food. The gardens were lovely. At night as it was so quiet, you could hear the several waterfalls and drift off to sleep. It's also in a very pretty part of town. The owner or a highly skilled and service oriented person, may she was both, showed us how the traditional tea ceremony was performed. Way above and beyond to make the stay a perfect one. There were five rooms at this hotel and all were clean, spacious, and traditionally decorated. The bath in the room I chose was on an enclosed porch and was both private and romantic. Absolutely a Japanese experience in all - incredible service, culture, and beauty all rolled into one.
Private open air bath
Large dining room
Bedroom
Response from Haruka on 4 Jul,2016
Dear Mr. Jeremy, Firstly, I apologies for the delay in replying to you. Thank you for staying with us and recommend us to everyone! I am delightful that you enjoyed to stay here and Kyoto. We are located central Kyoto and there is train station and bus stop so our guests are available to go around the Kyoto city. However our hotel is in quiet area. Nijo castle and Imperial palace kyoto where have beautiful quiet garden are close to our hotel. We have many recommendation around here. Open air bath is our proud so we are glad to hear from you. I remember that talked with you, and I would like to go to California! If you have a chance to come to Japan, please come and see us again. Thank you. Haruka Okumura

8/10 Good

Luigui

Liked: Cleanliness, amenities, property conditions & facilities
Mi estadía la puedo resumir de una experiencia muy buena y placentera, hay algunos puntos a mejorar como la atención del personal que me pareció muy regular tuve un pequeño inconveniente ya que por esta app solicité dormir en un futon ya que quería vivir la experiencia completa pero al llegar al hotel no tenían futones disponible. La habitación es muy cómoda con un onsen privado de lujo muy bonito y un patio espectacular tuve el lujo de que nevara esa mañana mientras me daba una ducha en el onsen sin duda alguna una experiencia que jamás olvidaré. El desayuno es solo uno no hay opciones para elegir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Takao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの気配り/心配りはトップレベルでした。大満足な京都ライフに感謝です。
Stayed 2 nights in May 2023
Response from Nazuna京都二条城 on 16 May,2023
この度はNazuna京都二条城にお泊まりいただきありがとうございました。身に余るお褒めのお言葉、大変恐縮しております。お二方の温かく優しい雰囲気に私共も元気をいただいておりました。当館でのご滞在、楽しんでいただけましたようで何よりでございます。市外へも足を運ばれたとのことで滞在も観光も充実したものになっているのであれば私共も嬉しく思います。また機会がございましたら当館でお迎えできれば幸いです。またのお越しを心よりお待ち申し上げております。