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Reviews of DoubleTree By Hilton Hotel & Spa Liverpool

4 out of 5
DoubleTree By Hilton Hotel & Spa Liverpool
6 Sir Thomas Street, Liverpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 82 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location
Stayed 1 night in Apr 2024

8/10 Good

Erwin

Stayed 4 nights in Apr 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great parking nearby with discount lovely hotel
Stayed 1 night in Apr 2024
Response from Vanessa Tolete - Front Office Manager on 8 Apr,2024
Hi Christine,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
City centre location, nice bar
Stayed 1 night in Apr 2024
Response from Vanessa Tolete - Front Office Manager on 7 Apr,2024
Hi John,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Neil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent team looking after us
Stayed 2 nights in Mar 2024
Response from Vanessa Tolete - Front Office Manager on 21 Mar,2024
Hi Neil,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 Good

Holger

Stayed 2 nights in Mar 2024
Response from Vanessa Tolete - Front Office Manager on 7 Apr,2024
Hi Holger,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was everything we expected it to be, older building with a history of its own, smaller rooms, well kept. breakfast is worth the extra for convenience and quality,
Stayed 1 night in Mar 2024
Response from Vanessa Tolete - Front Office Manager on 11 Mar,2024
Hi Hayley,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated for the town centre. Would stay again if we went back to Liverpool
Stayed 4 nights in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 29 Feb,2024
Hi MICHAEL,Thank you for sharing your experience, We try our best to provide our guests with a memorable experience. We're pleased to hear you loved the location.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

2/10 Terrible

Lee perry

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a good sleep atall
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 26 Feb,2024
Hi,Thank you very much for taking the time to share your experience.Would it be possible to provide further details about your stay?Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

8/10 Good

Trena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 24 Feb,2024
Hi Trena,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Colette

Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 21 Mar,2024
Hi Collette,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

2/10 Terrible

Craig

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 23 Feb,2024
Hi craig,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service
We stayed 2 nights with breakfast for £456, so was expecting a very nice quality stay for the price. On the positives, the bed was very comfortable. The first night, I asked for extra pillows and these were delivered quickly. The shower in the en-suite was excellent also. Breakfast was also very nice. The hotel is in a brilliant location for the centre of Liverpool & the Docks were approx 10 min walk as well. We used the hotel spa and pool facilities which were £50 for 2 of us for an hour. It was expensive but very relaxing and enjoyable. However, the pool/ jacuzzi area was scruffy as loose mosaic tiles were coming off. For the price, it could do with smartening up. On the down side, the room could have been cleaner. The carpet had stains on it and looked like it hadn’t been hoovered as it had debris on it. Light switches by the bed were sticky which was unpleasant. The toilet could have been cleaner also. On the first morning, we had taken off our ‘do not disturb’ sign by 10.30am and left the room for the day. On returning at approx 6.30pm, our room had not been serviced which was disappointing. I had rung reception to request clean towels and we were told they’d be 10 mins. As a result I got in the shower but the towels didn’t come for another hour, so I ended up having to dry myself on a hand towel as this was the only dry towel we had! Not ideal. The staff did apologise for the delay. The stay overall was pleasant but a little disappointing.
Stayed 2 nights in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 23 Feb,2024
Hi anna,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

8/10 Good

charmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay here. Will review more once I have used the Spa👍
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 23 Feb,2024
Hi charmen, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
the showeer was blocked
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 23 Feb,2024
Hi Rhys,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

4/10 Poor

Nigel

Disliked: Cleanliness
The bedroom sheet had a major stain on one side of the bed - which resulted in my wife and i having to sleep on one side of the bed - we have a picture of it and if you provide us with a direct email or mobile number we can send you a copy of it. Secondly it was very noisy outside our door after 12 midnight with two people arguing intensley and using bad language - My mobile is 07885 230029 - contact email address is nigel@tyronestone.co.uk
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb,2024
Hi Nigel,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Guest Services

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best I’ve stayed in in Liverpool
Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 9 Feb,2024
Hi David,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Idris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got upgraded to a suite and it was lovely the staff was amazing especially the Asian man working on the reception at night
Stayed 1 night in Feb 2024
Response from Vanessa Tolete - Front Office Manager on 8 Feb,2024
Hi Idris,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 5 Feb,2024
Hi Jonathan,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Poor internet for guests
Lovely hotel. Would be 5 stars if the internet worked well. Terrible internet speeds are the only thing that brings the hotel down
Stayed 2 nights in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 5 Feb,2024
Hi Ken,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. We will definitely look into the wifi connection of the hotel. Thank you for the feedback.Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

4/10 Poor

Molly

Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 20 Jan,2024
Hi MOLLY,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well what can I say but probably the best hotel room I have ever had as I was treated to the Presidential Suite. Let me tell you this room was out of this world and I was very lucky. If I could give 10 stars I would 👍
Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 20 Jan,2024
Hi Stephen,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 16 Jan,2024
Hi Karen,We're pleased to hear you loved the stay.Thanks for the feedback – I will definitely look into this.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

6/10 Okay

Kiran

Liked: Staff & service, room comfort
The location was good . The room was ok and clean . The shower was amazing . There was no water in the room. The welcome cookie was good but there was no vegan or alternative . The breakfast was ok but had better in other hotels in Liverpool .
Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 16 Jan,2024
Hi Kiran,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, will be back
Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 16 Jan,2024
Hi David,We're pleased to hear you loved the stay.Thanks for the feedback – I will definitely look into this.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip to Liverpool
Nice hotel on the edge of town
Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 8 Jan,2024
Hi David, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,Vanessa ToleteFront Office Manager

2/10 Terrible

Heather

Stayed 4 nights in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 8 Jan,2024
Hi Heather,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

2/10 Terrible

Paul

Disliked: Staff & service, amenities, property conditions & facilities
For the money, not great. Initial staff member was standoffish upon check in. Pillows full of dust mites biting me all night. Also, there were no hand towels, bath towels, or shower gel in the room. Unacceptable for a Hilton that charges nearly £200 for a night.
Stayed 1 night in Jan 2024
Response from Vanessa Tolete - Front Office Manager on 5 Feb,2024
Hi Paul,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 8 Jan,2024
Hi Anthony,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 Excellent

Baljit

Stayed 2 nights in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 26 Dec,2023
Hi Bajit, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 26 Dec,2023
Hi Neil, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

2/10 Terrible

Kieran S

Disliked: Cleanliness, staff & service, property conditions & facilities
The tv was dated, cannot stream and most channels didn’t work. There was stains on the bedsheet and curtains, scuffs on the walls, beer bottle top under the chair, so it’s not being cleaned properly. The bedside light was broken. I reported all this straight away, I was told if I don’t like it, then cancel my stay! They then said they will fix the light and they didn’t. No excuse for being dirty, it’s not Hilton standard. Couldn’t wait to leave and very expensive. With the stains on the sheets I wondered if they had even been changed. Didn’t sleep at all, ladder into the pool very loose, came away from the floor, major hazard and you had to pay £25 just to use the spa. Couldn’t even show any kind of goodwill gesture. Be aware! Go to Radisson red instead, beautiful old building and modern facilities and clean with helpful staff. I have proof photos of the dirt in the room.
Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Kieran,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,

10/10 Excellent

Tech Network Cabling

Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Tech Network Cabling, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the perfect score. It makes us all happy to know that you had a great stay overall Looking forward to your next visit.Best regards,

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Tech Network Cabling, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the perfect score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

8/10 Good

Robson

Stayed 2 nights in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Robson,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall .Looking forward to your next visit.Best regards,

6/10 Okay

Ray

Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Ray,Thank you for choosing our hotel and for your review.We are disappointed to know that there were certain aspects that affected your overall stay with us.Your feedback is extremely important to us and helps us identify our weaknesses – I will be sure to look into this.Hope for another chance to make things right again.Very best,

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Suzanne,Thank you for sharing your experience, I’m absolutely elated by your score!We try our best to provide our guests with a memorable experience. We're pleased to hear our team was able to make your stay an enjoyable one.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards,

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a unique hotel, our room was very nice, it was quiet, felt very safe and is close to lots of restaurants, shops and sights in the city centre.
Stayed 5 nights in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Scott,Thank you for sharing your experience, We're absolutely elated by your review!We try our best to provide our guests with a memorable experience. We're pleased to hear our team was able to make your stay an enjoyable one.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards,

10/10 Excellent

Oddvar

Stayed 4 nights in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Oddvar,Thank you for sharing your experience, I’m absolutely elated by your score!We try our best to provide our guests with a memorable experience. We're pleased to hear our team was able to make your stay an enjoyable one.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards,

4/10 Poor

luke

Stayed 2 nights in Dec 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Luke, Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,

10/10 Excellent

Barry

Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Barry, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall.Looking forward to your next visit.Best regards,

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and such a great location
Stayed 2 nights in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Kendall, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you loved the cleanliness and location of the hotel.Looking forward to your next visit.Best regards,

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Leah, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

4/10 Poor

Davd, Carnforth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy - I’ve stayed in city centre hotels around the world and never felt like I’ve been sleeping on a dance floor, like I did in this hotel. Upgrade your windows/sound proofing or drop your price.
Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi David,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experience and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Sarah, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Customer Service at check-in, Breakfast buffet was first class - great location. comfortable room/bed(s).
Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Martyn,Thank you for sharing your experience.We try our best to provide our guests with a memorable experience. We're pleased to hear our team was able to make your stay an enjoyable one.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards,

2/10 Terrible

Peter

Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Peter,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. Since you have rated us 2/10, would it be possible to enlighten us about the details of disappointments? Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely,

6/10 Okay

Anthony

Stayed 1 night in Nov 2023
Response from Vanessa Tolete - Front Office Manager on 24 Dec,2023
Hi Anthony, Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experience and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely,