Exterior

Reviews of Best Western Northfields Ealing Hotel

3 out of 5
Best Western Northfields Ealing Hotel
264 Northfield Avenue, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 92 out of 154 reviews" "
Rating 8 - Good. 34 out of 154 reviews" "
Rating 6 - Okay. 14 out of 154 reviews" "
Rating 4 - Poor. 10 out of 154 reviews" "
Rating 2 - Terrible. 4 out of 154 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of hotel of hotel doesnt look great but inside is great. Very clean, easy parking
Stayed 4 nights in Apr 2024
Response from Weronika on 1 May,2024
Dear Spencer, Thank you for your feedback! We're glad to hear that you found the interior of our hotel great and very clean. We understand that first impressions are important, and we'll take your comments about the exterior appearance into consideration as we strive to improve.We're pleased to know that you found parking easy during your stay. If there's anything else you'd like to share or if you have any special requests for your next stay, please feel free to let us know. We're here to ensure you have another enjoyable experience with us.Warm regards,Weronika Front desk.

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We hear the rail roll by frequently.
Stayed 3 nights in Apr 2024
Response from Natalia on 26 Apr,2024
Dear Kenneth,Thank you for your feedback. We're glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the noise from the rail. While we aim to provide a comfortable and peaceful environment for our guests, noise from nearby transportation can sometimes occur. We appreciate your understanding and hope that it did not significantly detract from your overall enjoyment of your stay. If there's anything else we can do to improve your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another stay.Kind regards,Natalia,Front Desk.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, thank you.
Stayed 2 nights in Apr 2024
Response from Natalia on 23 Apr,2024
Dear Rachel,Thank you so much for your wonderful review! We are delighted to hear that you had a very enjoyable stay with us. It's always our highest priority to ensure our guests have a memorable and comfortable experience, and it sounds like we succeeded during your visit.Your kind words are greatly appreciated, and we thank you for taking the time to share your positive feedback. We look forward to the opportunity to welcome you back again soon for another enjoyable experience.Kind regards,Natalia,Front Desk.

10/10 Excellent

Chef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, friendly staff, clean rooms.
Stayed 1 night in Apr 2024
Response from Natalia on 11 Apr,2024
Dear Chef,Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a fantastic experience during your stay with us.Creating a welcoming atmosphere and providing friendly service is at the core of what we do, and we're delighted that you found our staff to be accommodating and our atmosphere to be great. We take great pride in maintaining high standards of cleanliness throughout our hotel, and we're glad that our efforts were evident during your visit.We truly appreciate your kind words and your 5-star rating. It means the world to us to know that we exceeded your expectations and provided you with a memorable stay.We look forward to welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards,Natalia,Front Desk.

8/10 Good

Nichola

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location for getting to central London, really lovely staff, SPOTLESS.
Stayed 1 night in Mar 2024
Response from Natalia on 9 Mar,2024
Dear Nichola,Thank you for sharing your feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our location convenient for accessing central London and that you had interactions with our staff that left a positive impression.Your compliment regarding the cleanliness of our establishment is greatly appreciated. We take pride in maintaining high standards of cleanliness and hygiene throughout our premises to ensure a comfortable and pleasant stay for all our guests.We are grateful for your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,NataliaFront Desk

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Nice staff who actually care. Better than 99% of budget hotels in London. Very convenient
Stayed 2 nights in Jan 2024
Response from Natalia on 29 Jan,2024
Dear Neil, Thank you for choosing to stay with us at Best Western Northfields Ealing Hotel. We are overwhelmed with the extremely positive feedback you have provided for us, we are delighted to know you are satisfied with the service of our staff, we will be sure to pass the message onto everyone. Customer experience is our priority here, so we are glad you think we met your expectations, and you felt as if the service was amazing. Thank you so much for this feedback, if you have any concerns you would like to address we would appreciate it, we strive to provide the best experience for everyone and are constantly seeking ways to improve. We hope to host you again soon, thank you once again for staying at our hotel. Kind regards,Natalia, Front Desk.

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
I have stayed a number of times. The staff, although varied, are always friendly and courteous and VERY kind. Really good people and genuine.
Stayed 1 night in Jan 2024
Response from Natalia on 27 Jan,2024
Dear Neil, Thank you for taking the time to share your wonderful review with us. We are thrilled to learn that you had such a positive experience during your stay at our hotel.We are extremely delighted to hear that your experiences at the hotel continue to exceed expectations and you are a loyal guest. Customer satisfaction is our priority so we are happy to hear we provide you with an excellent stay each time.We thank you for the overwhelmingly positive review of our staff. We are so glad to hear you find the team friendly, kind and courteous, be assured this message will be passed along to the whole team, we really appreciate the support and are happy we can provide you with such excellent service each time!Thank you for taking the time out your day to leave us such an amazing review, we can't wait to host you again. Kind Regards,NataliaFront Desk

8/10 Good

Rebecca

Stayed 2 nights in Jan 2024
Response from Natalia on 28 Jan,2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with our staff, facilities and your room. It's always rewarding to know that our efforts are recognized and appreciated. We strive to provide a welcoming atmosphere and quality service, and it's wonderful to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to address or if you have any additional comments, please feel free to reach out. We thank you for choosing Best Western Northfields Ealing hotel, we hope we can host you again on your future travels. Kind Regards,NataliaFront Desk

10/10 Excellent

Arulanantham

Stayed 3 nights in Jan 2024
Response from Natalia on 28 Jan,2024
Dear Arulanantham,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with our staff, facilities and your room. It's always rewarding to know that our efforts are recognized and appreciated. We strive to provide a welcoming atmosphere and quality service, and it's wonderful to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to address or if you have any additional comments, please feel free to reach out. Thank you for choosing Best Western Northfields Ealing hotel, it was a pleasure hosting you and i hope we can host you again on your future travelsKind Regards, NataliaFront Desk

10/10 Excellent

Siobhan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Looks bad from outside but inside was grest. Rooms are clean and comfortable
Stayed 2 nights in Jan 2024
Response from Sandeep on 26 Jan,2024
Dear Siobhan,Thank you so much for taking the time to share your experience with us. We truly appreciate your honest feedback. We're thrilled to hear that despite the initial impression from the outside, you found the inside of our establishment to be great. It's wonderful to know that you found the rooms clean and comfortable, and we're grateful for your generous 5/5 rating.We take pride in providing a positive and comfortable stay for our guests, and your kind words motivate us to continue delivering excellent service. If there's anything specific you loved or any areas where you feel we could improve, please feel free to share your thoughts. We value your input and strive to make every guest's experience exceptional.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Kind regards Sandeep Singh Bhandari

10/10 Excellent

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Room.
This was an emergency stay as I didn't have any heating in my flat. The ground floor room was very warm. Shower was amazing and hot. The TV didn't have reception of all Freeview channels but it had a clear picture. I would stay again as everything was so clean. Sandeep at reception was super helpful too.
Stayed 1 night in Jan 2024
Response from Patrick on 18 Jan,2024
Dear Denzil,Thank you for taking the time to share your experience with us. We are delighted to hear that your emergency stay with us was a positive one, and we appreciate your kind words.We're thrilled to learn that you found your room to be very clean and warm, especially during the circumstances that led to your stay. It's fantastic to hear that you enjoyed the amazing and hot shower. We apologize for any inconvenience regarding the TV reception, but we're pleased to know that it still provided a clear picture.Your commendation of Sandeep at reception is truly appreciated. We strive to offer exceptional service, and it's rewarding to hear when our team members go above and beyond to assist our guests.We're honored that you would consider staying with us again, and we look forward to the opportunity to welcome you back. If there's anything specific you would like to share or if you have any preferences for your next stay, please feel free to let us know.Once again, thank you for choosing our hotel. We value your feedback and hope to have the pleasure of hosting you again in the future.Kind regards,PatrickFront desk.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , spotless room and facilities ,great value , will come again
Response from Sandeep on 18 Jan,2024
Dear Peter,We sincerely appreciate your positive feedback! It's wonderful to hear that you had such a great experience during your stay. Our team takes pride in providing friendly and attentive service to ensure our guests feel welcome and valued.Maintaining spotless rooms and facilities is a top priority for us, so it's fantastic to know that our efforts have contributed to your satisfaction. We believe that a clean and comfortable environment is essential for a pleasant stay, and we're glad you noticed.Our commitment to offering great value is unwavering, and we're thrilled that you found your stay to be worth every penny. Creating an affordable yet exceptional experience for our guests is something we take to heart.We look forward to welcoming you back on your next visit! It's guests like you that make our efforts truly rewarding. Thank you for choosing us, and we can't wait to provide you with another fantastic stay in the future!Kind regards Sandeep Singh Bhandari

8/10 Good

Terry, rockyview county

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is across the street from transit and good dining options in the area.
Stayed 3 nights in Jan 2024
Response from Sandeep on 24 Jan,2024
Dear Tery, Thank you for taking the time to share your feedback! We appreciate your positive rating of 4 out of 5. It's great to hear that the hotel's location, being across the street from transit, is convenient for your travel needs. Additionally, we're pleased that you found good dining options in the area, enhancing your overall experience. We value your input and hope to welcome you back for another enjoyable stay in the future. If you have any specific suggestions or areas for improvement, feel free to share them with us. Safe travels!Kind regards Sandeep Singh Bhandari

8/10 Good

William

Stayed 2 nights in Jan 2024
Response from Sandeep on 16 Jan,2024
Dear William,Thanks for taking out your precious time and sharing your positive review with us. It is nice to know overall experience was good. Our team is dedicated to provided best available services to our lovely guest. We hope you will visit us again and will ensure your next stay will be perfect. Hope to host you again in coming time. Kind regards Sandeep Singh Bhandari

10/10 Excellent

Paul, Wilton Manors

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natalia on 11 Jan,2024
Dear Paul,Thank you for taking the time out your day to leave us feedback, we are thrilled that you had a extremely positive experience here with us at Best Western Northfields Ealing hotel. Our team here take great pride in providing the best service for every guest that stays with us, we are delighted to see you found the hotel to be a 5 star stay. It is our commitment to ensure each guest has the best possible experience with us, and we are glad we have met your expectations. Your positive review motivates us to keep delivering exceptional service to everyone. We look forward to seeing you again in the future and providing you with another outstanding stay. Kind regards.

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Sandeep on 8 Jan,2024
Dear Sharon,Thank you for taking the time to share your fantastic review! We are thrilled to hear that you had a perfect experience during your stay with us. Your generous ratings, including the perfect 10 out 10 for overall experience, service,room amenities, and guest room cleanliness, mean a lot to us.Our team is dedicated to providing top-notch service, and we are delighted that their caring and helpful attitude left a positive impression on you. It's wonderful to know that you found everything in working order and ever thigh met your expectations.Your feedback motivates us to maintain and exceed the high standards we set for ourselves. We look forward to welcoming you back soon for another outstanding stay. If you have any specific preferences for your next visit or if there's anything we can do to make your stay even more enjoyable, please feel free to let us know.Thank you for choosing us, and we can't wait to see you soon!Kind regardsSandeep Singh Bhandari

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandeep on 8 Jan,2024
Dear Grazyna,Thank you for taking the time to share your fantastic review! We are thrilled to hear that you had a perfect experience during your stay with us. Your generous ratings, including the perfect 5 out 5 for overall experience, service,room amenities, and guest room cleanliness, mean a lot to us.Our team is dedicated to providing top-notch service, and we are delighted that their caring and helpful attitude left a positive impression on you. It's wonderful to know that you found everything in working order and ever thigh met your expectations.Your feedback motivates us to maintain and exceed the high standards we set for ourselves. We look forward to welcoming you back soon for another outstanding stay. If you have any specific preferences for your next visit or if there's anything we can do to make your stay even more enjoyable, please feel free to let us know.Thank you for choosing us, and we can't wait to see you soon!Kind regardsSandeep Singh Bhandari

6/10 Okay

Joana

Stayed 1 night in Dec 2023
Response from Patrick on 5 Jan,2024
Dear Joana,Thank you for leaving us feedback on your recent stay at our hotel.We appreciate the 3/5 rating, but you are welcome to inform us on where you desire improvements to make the stay a 5/5.We hope to see you again. Kind regards,PatrickFront desk.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Anil on 11 Dec,2023
Dear John,Thank you for choosing Best Western Northfields Ealing Hotel.Thank you for your fantastic 10/10 review! We're thrilled to hear that you had such a great experience at our hotel. We hope to welcome you back soon. Kind regards,AnilFront desk.

8/10 Good

Sharon

Stayed 1 night in Nov 2023
Response from Sandeep on 22 Nov,2023
Dear Sharon, Thank you for taking out your precious time for sharing your feedback about your recent stay with Best Western Northfields Ealing Hotel. We are happy to know that the stay was good which met most of your expectations. It is good to know that location was convenient for you and overall experience was satisfactory. Our team is dedicated to provide best available services to our lovely guests & its great to know that staff members were helpful & friendly. Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

2/10 Terrible

Janette

Stayed 1 night in Nov 2023
Response from Sandeep on 6 Dec,2023
Dear Janette, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Hope to host you again. Kind regards Sandeep SIngh Bhandari

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge value for the price you pay in the London area! The only reason they can't charge more because they are near Heathrow Airport but it is directly right across from the Northfields tube station. Easily get to Hammersmith & Westfield Mall for huge amount of shopping. The entire hotel was gutted and remodeled recently. The walls between rooms were superbly soundproofed, barely heard anyone. The hot water shower was amazing, never lacking. The Wifi was flawless - I really did luck out finding this place and taking a gamble. Lastly, the front desk was very friendly and always did his best to accomodate.
Stayed 2 nights in Nov 2023
Response from Weronika on 18 Nov,2023
Dear Billy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel, and we sincerely appreciate your kind words.It's delightful to learn that our location, offering both convenience and accessibility in the heart of London, met your expectations. We strive to provide excellent value for the price you pay, and we're pleased to know that you found it to be worthwhile.We're particularly pleased to hear that you enjoyed the hot water showers – ensuring our guests have a comfortable and relaxing experience is a top priority for us. Additionally, we understand the importance of a reliable and fast Wi-Fi connection, and we're glad it met your needs during your stay.Once again, thank you for choosing to stay with us and for sharing your positive experience. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Kind regards, Weronika Front desk.

4/10 Poor

jingyuan

Stayed 1 night in Nov 2023
Response from Dinesh Kumar on 11 Nov,2023
Dear Yuan,Thank you for taking the time to leave your feedback. We're glad you chose to stay with us, and we appreciate your input.We've noted your rating and your comments. Your feedback is valuable to us as it helps us identify areas for improvement. We apologize if your experience fell short of your expectations. We are continuously working to enhance our services and facilities, and your input will aid us in doing so.If you have any specific concerns or suggestions you'd like to share, please feel free to reach out to us directly. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Dinesh Kumar Guest Receptionist

8/10 Good

Hortense

Liked: Cleanliness, staff & service, room comfort
wonderful management and great location
The young man that checked me in gave me extra pillows and a comforter as I requested. He even moved me to a room with a Terrence as I wanted to be in the front of the hotel. Thank you
Stayed 4 nights in Sep 2023
Response from Patrick on 9 Nov,2023
Dear Hortense Jones,Thank you for choosing Best Western Northfields Ealing Hotel.Thank you for your wonderful review! We're delighted to hear that our staff was able to accommodate your requests and make your stay more comfortable. We strive to provide exceptional service and ensure that our guests have a memorable experience. We hope to have the pleasure of hosting you again in the future.Kind regards,PatrickFront desk.

10/10 Excellent

Charlie

Stayed 1 night in Nov 2023
Response from Patrick on 9 Nov,2023
Dear Charlie,Thank you for choosing Best Western Northfields Ealing Hotel.Thank you for your fantastic 10/10 review! We're thrilled to hear that you had such a great experience at our hotel. We hope to welcome you back soonKind regards,PatrickFront desk.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Not my favourite
The staff were great, but the hotel itself is a bit ran down, and my room was missing a tea kettle. I also got put in an accessible room despite booking one that is specifically not. The room was a bit odd as result—particularly the bathroom and I had a negative experience with it. I also found that the blowdryer which was hidden in a drawer in the desk didn't have anyone to plug that's by a mirror, so that made things extra difficult. The bed itself was ok but a bit firm and the sheets had an odd feel, but were clean. The room was larger than expected. However, there was a lot of noise. Lots of banging, drilling, and sound from the train track. Fire alarm went off one night at 5am. If it weren't for the helpful staff, I'd completely hate it, but they were friendly and professional. The hotel is quite far out, but at least is right by a tube station.
Stayed 4 nights in Oct 2023
Response from Patrick on 29 Oct,2023
Dear Guest,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We sincerely appreciate your detailed review, as it helps us identify areas for improvement.We're delighted to hear that you found our staff to be great, and we're proud of their professionalism and friendliness. However, we understand that there were several aspects of your stay that fell short of your expectations, and for that, we apologise.We apologise for the room not having a tea kettle and the mix-up with the room type. Such oversights should not have occurred, and we're addressing this with our team to prevent similar issues in the future. We also understand that the room layout was not to your liking, and we regret any inconvenience it caused.Regarding the noise issues you experienced, we understand how disruptive they can be, and we apologise for any inconvenience. We will look into ways to minimize these disturbances for our guests.Your feedback about the bed and sheets is duly noted, and we'll review our bedding options to ensure a more comfortable sleep experience for our guests.We are glad to hear that the hotel's proximity to the tube station was convenient for you. However, we're sorry that our location was further from your desired area.We sincerely appreciate your kind words about our staff, and we'll ensure they receive the recognition they deserve. We value your feedback, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Once again, thank you for your feedback, and we apologize for any inconveniences you experienced during your stay.Kind regards,PatrickFront desk.

10/10 Excellent

Loruhama, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was kind of small but comfortable. It is literally across the street from the underground station and bus stops and about 30 mins to central London. The property is in a quaint little town it’s so lovely and within walking distance to lots of cafes and a park. There is some construction going on right next door to the hotel so it is kind of loud early in the morning but it’s not too bad if you close the window. Overall would recommend and stay here in the near future.
Stayed 3 nights in Oct 2023
Response from Weronika on 25 Oct,2023
Dear Loruhama, Thank you for your honest feedback. We are very glad to hear that the location was convenient for you and that you had enjoyable stay with us. We apologise for any inconvenience caused by the noise, but like you mentioned, there is construction work going on next to our hotel. Once again - apologies, and we are looking forward to hosting you again in the near future. Kind regards, Weronika Front desk.

8/10 Good

ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and cozy room . Staff is very friendly and helpful. The only problem is a little bit noisy from the train station . Overall : very good
Stayed 1 night in Oct 2023
Response from Dinesh on 29 Oct,2023
Dear Van,Thank you for your kind words about our clean and cozy rooms, as well as our friendly and helpful staff. We apologize for the noise from the train station, and we're glad to hear you had a very good overall experience. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Warm regards,Dinesh Kumar

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was as in the photo, very clean, comfortable, and very convenient to have the metro station just crossing the street. Nice that also had coffee and tea to prepare in the room.
Stayed 1 night in Oct 2023
Response from Weronika on 22 Oct,2023
Dear Adriana, Thank you for choosing Best Western Northfields Ealing hotel, and thank you for your honest feedback. We are very glad to hear that you enjoyed your stay with us and that the location was convenient for you. We always try provide our guest with the best service possible, and it is lovely to know that we managed to meet your needs and expectations. We hope to host you again soon!Kind regards, Weronika Front desk.

6/10 Okay

Jeffrey, London

Travelled with partner
Liked: Cleanliness, staff & service
No towels in our room. Fire alarm went off at about 6 am. Corridors undergoing works. Story dirty. Bed comfortable and bathroom very clean. Great location for a stay before flying out of Heathrow.
Stayed 1 night in Oct 2023
Response from Weronika on 22 Oct,2023
Dear Jeffrey, Thank you for your honest feedback.We are very glad that you found the room clean and comfortable, and that the location was convenient for you.We are sorry for the inconvenience caused during your stay. We will surely take your words into consideration, to help us improve in the future. We hope to host you again soon! Kind regards, Weronika Front desk.

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice and quiet area away from the bustle of the city center but it’s great how close it is to public transportation to get anywhere very quick and easy. It’s great having shops, cafes and even grocery shops very accessible, and it was another bonus to have so many parks around. You get the best of both worlds
Stayed 8 nights in Oct 2023
Response from Weronika on 13 Oct,2023
Dear Victoria, Thank you for choosing Best Western Northfields Ealing Hotel and thank you for your positive feedback. We are very glad to hear that your stay was good and that you found the location convenient, what helped to meet your needs and expectations. We hope to host you again in the near future.Kind regards, Weronika Front desk.

8/10 Good

Anupameya

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Dinesh on 13 Oct,2023
Dear Anupameya,We appreciate your feedback and are pleased to see high satisfaction in several areas including the airport proximity, and value. We'll work on improving in other aspects, like staff service and restaurant experiences, to ensure an even better stay. Your input is valuable to us.Thank you for choosing us, and we look forward to serving you again.Best RegardsDinesh Kumar Guest Receptionist

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is opposite the metro, véry convenient. Good breakfast. Quiet room and clean. Only...a very small bed.
Stayed 3 nights in Oct 2023
Response from Sandeep on 6 Oct,2023
Dear Elizabeth, Thank you for taking out your precious time for sharing your Bankable feedback about your recent stay with Best Western Northfields Ealing Hotel. We are thrilled to know that the stay was perfect which met all of your expectations. It is good to know that location was convenient for you and room was quiet. clean, comfortable with all modern amenities. Our team is dedicated to provide best available services to our lovely guests. On the behalf of entire team i thank you for a superb review . Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023
Response from Sandeep on 18 Sept,2023
Dear Catherine, Thank you for taking out your precious time for sharing your lucrative feedback about your recent stay with Best Western Northfields Ealing Hotel.We are elated to know that the stay was perfect which met all of your expectations. It is nice to know that the location was convenient for you. Our team is dedicated to provide best available services to our lovely guests.On the behalf of entire team i thank you for such a lovely review . Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

10/10 Excellent

Neslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the perfect location if you want easy access to Heathrow (20 minutes) as well as access to downtown (30-40 minutes). It is right across the street from the train station/underground Picadilly line which is ultra convenient. The neighborhood is lovely and has plenty of cafe, coffee and restaurant options that are all great. The area feels quaint, safe, and clean. The hotel is clean and is perfect for an overnight stay or two.
Stayed 1 night in Sep 2023
Response from Sandeep on 14 Sept,2023
Dear Neslie, Thank you for taking out your precious time for sharing your lucrative feedback about your recent stay with Best Western Northfields Ealing Hotel. We are elated to know that the stay was perfect which met all of your expectations. It is good to hear that the location was convenient for you ( enjoyed exploring neighbourhood and desired destinations ) and hotel was neat & clean. Our team is dedicated to provide best available services to our lovely guests. On the behalf of entire team i thank you for such a lovely review . Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

6/10 Okay

Lewis

Travelled with partner
Liked: Staff & service
Very convenient location for the tube and access to central London. Room was small but fine - very hot in the room as the heated towel rail had been left on, but there was air con so it cooled down eventually. More than fine for our needs and price point.
Stayed 1 night in Sep 2023
Response from Dinesh on 10 Sept,2023
Dear Lewis,We appreciate your feedback. Our convenient location and reasonable price aim to provide a comfortable stay. We apologize for the inconvenience caused by the heated towel rail, and we're glad the air conditioning helped. We'll ensure better room preparation in the future. We hope to welcome you again soon.Best regards,Dinesh Kumar

6/10 Okay

Ian

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Sandeep on 31 Aug,2023
Dear Ian, Thank you for taking out your precious time for sharing your feedback about your recent stay with Best Western Northfields Ealing Hotel. Our team is dedicated to provide best available services to our lovely guests. Your feedback is important to us, it seems your stay was not upto your expectations & give us an opportunity again to make your visit a memorable one. Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

10/10 Excellent

Alex C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done..
A small but well acqauinted hotel close to all amenities, transport and comm7nity services, the room was decently proportioned, clean and well.maintained with welcoming and very friendly and helpful staff. If we visit West London again we will probably rebook this hotel.
Stayed 1 night in Aug 2023
Response from Dinesh Kumar on 30 Aug,2023
Dear Alex,Thank you for your kind words and positive feedback about your recent stay with us. We're thrilled to hear that you enjoyed our convenient location, well-maintained rooms, and friendly staff. We look forward to welcoming you back in the future and providing you with another great experience.

10/10 Excellent

Simon

Stayed 1 night in Aug 2023
Response from Dinesh Kumar on 30 Aug,2023
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. We hope to continue exceeding your expectations in the future and look forward to welcoming you back for another great stay.

10/10 Excellent

Anupameya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & comfortable
Perfectly suitable and comfortable for a 2 night trip to London meeting up with a friend. Aim was to explore London and catch up with friend so hotel was simply for convenience. Perfectly located for buses and Piccadilly line. Cool room with A/C very much needed at the time of staying. Front desk always attentive and friendly. Only thing I experienced which needs to be looked at is check out time when quite a few people were waiting to check out including me and there was no way of contacting anyone. Another guest went to breakfast room to find someone. I would suggest an express check out box to drop cards. If i was relying on transport I would have left the card on the desk and just walked out. This was a let down but first time experiencing it in all my stays this past year.
Stayed 2 nights in Aug 2023
Response from Sandeep on 27 Aug,2023
Dear Anupameya, Thank you for taking out your precious time for sharing your bankable feedback about your recent stay with Best Western Northfields Ealing Hotel. We are thrilled to know that the stay was perfect which met most of your expectations. It is good to know that location was convenient for you. Our team is dedicated to provide best available services to our lovely guests & good to know that staff members made you comfortable. Regarding the check out , please note that reception is 24x7, its just sometime the staff member might have gone to guest if he/she might have called regarding some requirement. We really apologise for any inconvenience caused. Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Patrick on 24 Aug,2023
Dear James, Thank you for choosing Best Western Northfields Ealing hotel.It brings us a great pleasure that you have found your stay at our hotel to be positive. We hope to see you again in the future. Kind regards,Patrick,Front desk.

10/10 Excellent

ROXANNE DEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is a mixed bag, but overall very good! First the bad(?) news. It’s an older building that’s been refurbished, but the third floor is not yet completed. Stayed on the third floor, with uneven floor and carpet. Bedsheets were stained but appeared to be laundered and clean. Sink drained much more slowly towards the end of our stay. The trains running from the station next door contributed to the noise factor in an otherwise quiet neighbourhood. We didn’t mind all this, but I understand these are factors other guests would consider. The good news is that the staff are very friendly and accommodating - they were able to resolve any issues we brought up (new towels and bed sheets, the drain, etc.). The train noise was the only thing they couldn’t control, so I recommend sleeping with headphones or earplugs. If you only require a hotel to lay your head and freshen up between outings to London, then I would highly recommend this place! The easy access to the Tube station (on the Piccadilly line) was a huge factor in choosing this place. The hotel is far enough from London to bring down the price, if you don’t mind a 45 minute commute into the city. Neighbourhood is great, quiet with little cafes around and a Sainsbury to pack up on sandwiches and snacks for the day. There’s a laundromat the next train stop over. Overall, a good pick for the budget traveller that enjoys comfort, but isn’t too fussed by minor inconveniences.
Stayed 9 nights in Aug 2023
Response from Patrick on 20 Aug,2023
Dear Roxanne,Thank you for choosing Best Western Northfields Ealing Hotel.We are glad you liked our staff and found them helpful. We are sorry for the inconveniences for the tidiness of the sheets, and the quality of the third floor. Please note for the future that you can always request another room on the quiet side, is it just a subject of availability thus cannot guarantee it and but we are always here to satisfy our guests needs.We hope to see you again.Kind regards,PatrickFront desk.

10/10 Excellent

Mary, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Patrick on 18 Aug,2023
Dear Mary, Thank you for choosing Best Western Northfields Ealing hotel.We are glad you have found your stay at our hotel to be positive. We hope to see you again in the future.Kind regards,PatrickFront desk.

8/10 Good

neil

Liked: Cleanliness, property conditions & facilities, room comfort
Close to Gunnersbury Park.
A little noisy being between the road and railway. Apart from that everything else was excellent.
Stayed 1 night in Aug 2023
Response from Patrick on 15 Aug,2023
Dear Neil, Thank you for choosing Best Western Northfields Ealing Hotel.We are glad you have enjoyed your stay at our hotel. Please note for the future that you can always request another room on the quiet side, is it just a subject of availability thus cannot guarantee it and but we are always here to satisfy our guests needs.Kind regards,PatrickFront desk

10/10 Excellent

Buddy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Patrick. on 15 Aug,2023
Thank you for choosing Best Western Northfields Ealing hotel.We are glad you enjoyed your stay at our hotel.We hope we will see you soon.Kind regards,PatrickFront desk.

4/10 Poor

Roei

Stayed 5 nights in Jul 2023
Response from Sandeep on 26 Aug,2023
Dear Roei Thanks for booking your stay with us & thank you for taking out your valuable time for sharing your feedback. We really apologise that the stay was not as per your expectations. If any inconvenience caused during the stay we apologise. Hope you give us another chance in future so that we could make your stay a perfect one. Hope to host you again. Kind regards Sandeep Singh Bhandari

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sandeep on 6 Aug,2023
Dear Guest ,Thank you for taking out your precious time for sharing your Bankable feedback about your recent stay with Best Western Northfields Ealing Hotel. We are happy to know that you had a perfect stay with all the basic requirements covered . Hope to host you again in near future . Kind regards Sandeep Singh Bhandari

10/10 Excellent

Steve

Stayed 1 night in Aug 2023
Response from Management team on 5 Aug,2023
Dear SteveThank you very much for your review and score.We look forward to welcoming you in the near future.Kindest Regards

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A decent option
A decent option, but a bit pricey for what it is. Twin rooms are extremely small, but decently modern. Be sure to request a room in the back side of the hotel, away from the rail tracks.
Stayed 10 nights in Jul 2023
Response from Dinesh on 4 Aug,2023
Dear Matthew,Thank you for choosing our hotel for your stay. We appreciate your feedback and take your comments into consideration. We apologize if the twin rooms did not fully meet your expectations. We'll make sure to allocate your future room away from the rail tracks for a quieter experience. We hope to welcome you again soon.Best regards,Dinesh Kumar