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Reviews of easyHotel London Croydon

2.5 out of 5
easyHotel London Croydon
22 Addiscombe Road, Croydon, England

Reviews

6.0
Rating 10 - Excellent. 147 out of 894 reviews" "
Rating 8 - Good. 203 out of 894 reviews" "
Rating 6 - Okay. 195 out of 894 reviews" "
Rating 4 - Poor. 153 out of 894 reviews" "
Rating 2 - Terrible. 196 out of 894 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Bahia

Disliked: Property conditions & facilities
I had selected a room with 2 single beds. The room was very basic, with nowhere to put down anything on, not a side table, shelf or chair... On the plus side, good location for transport and shopping, and I must commend Akash (reception desk) for his friendliness and courtesy.
Stayed 3 nights in Apr 2024

4/10 Poor

Meg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff said 4 words in total to us during our 2 night stay (I counted). The room was very basic but that is what we signed up - there was no bedside table or unit of any kind to put anything on, and no lamp which was a shame, and only given one towel between two people as well but no staff about to ask for another. I think the room was clean but I spent as little time as possible there so can’t really say. The coffee machine in reception was a bonus however we didn’t use it.
Stayed 2 nights in Apr 2024

4/10 Poor

Rihanna

Travelled with partner
Disliked: Cleanliness, staff & service
Nothing
Stayed 2 nights in Apr 2024

8/10 Good

ROGER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient for shops
Stayed 1 night in Apr 2024

8/10 Good

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I have no words
Stayed 1 night in Mar 2024
Response from easyHotel London Croydon on 8 Apr,2024
Dear Sarah,Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests, and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guests we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.Team easyHotel London Croydon

6/10 Okay

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shower water was warm, not hot, heating was awfull and room was tiny!!
Stayed 3 nights in Mar 2024
Response from Deepak on 23 Mar,2024
Dear Armando, We appreciate your feedback on your stay and we are very sorry for your inconvenience on your stay. Hope to meet you soon.Regards,EasyHotel Croydon.

2/10 Terrible

Tony

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The heating was poor Water from showers into corridor Wet floor
Stayed 1 night in Mar 2024
Response from Deepak on 8 Mar,2024
Dear, We appreciate your feedback on your stay with us. We are very sorry for your inconvenience. Hope to meet you soon. Thank you.Regards,EasyHotel Croydon.

10/10 Excellent

IDDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it 🔥
Stayed 1 night in Feb 2024
Response from Deepak on 17 Feb,2024
Dear IDDY, Thanks for your valuable feedback on your stay with us. Hope to meet you soon.Regards,EasyHotel Croydon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
I had a most enjoyable stay and the facilities were great. The bed was most comfortable and I slept well. God bless you all
Stayed 2 nights in Feb 2024
Response from Akash on 16 Feb,2024
Dear Nicholas,Thank you for taking the time to leave us a review, we are glad to hear you enjoyed your stay. We hope to see you again!Kind RegardseasyHotel Croydon

10/10 Excellent

Baharu

Stayed 1 night in Feb 2024
Response from Deepak on 23 Mar,2024
Dear Baharu, We appreciate your feedback on your stay with us. Hope you enjoyed a lot and meet you soon.Regards,EasyHotel Croydon.

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap chearful
Stayed 1 night in Jan 2024
Response from Deepak on 3 Feb,2024
Dear Aiden. Thanks for your valuable feedback on your stay. We hope to meet you soon.Regards,EasyHotel Croydon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Jolly good
Stayed 2 nights in Jan 2024
Response from Deepak on 3 Feb,2024
Dear Andrew, Thanks for your valuable feedback on your stay. We hope to meet you soon in the coming days. Regards,EasyHotel Croydon.

8/10 Good

Dushane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Ray

Stayed 1 night in Jan 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Great value, better than expected. Simple place for one night stay near Gatwick. Room could definitely do with some renovations, fix peeling wallpaper and not sure why they have wood trim in the shower area that’s rotting a bit. Also if the reservation is for two people they should have two towels.
Response from easyHotel Croydon on 9 Jan,2024
Dear Melanie,Thank you for taking the time to leave us a review, There is set to be a renovation soon, that will address the issues you have mentioned.Kind RegardseasyHotel Croydon

8/10 Good

Shotta

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed for 3 nights on the 4th floor which was mostly quiet building seems . Very convenient location and property especially for Gatwick flyers. This establishment is very close to East Croyden Railway Station, Tram-link & bus services. Sainsbury local for grocery items. All literally 2 minutes walking distance. Room was small but cozy & clean, bathroom is an open plan setting; shower toilet sink in one space all together. I did not like that there was no table space to rest anything or closet space to hang items.
Stayed 3 nights in Dec 2023
Response from Deepak on 22 Dec,2023
Dear Shotta. We are happy for your positive and valuable feedback on your stay. We hope you have enjoyed your stay. Hope to see you soon.Regards,EasyHotel Croydon.

4/10 Poor

Fabricio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Good value. B
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Fine for us
Stayed 1 night in Dec 2023
Response from Deepak on 18 Dec,2023
Dear Stephen, Thanks for your valuable feedback on your stay with us. We hope you have enjoyed your stay. We hope to meet you soon.Regards,EasyHotel Croydon.

4/10 Poor

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Deepak on 17 Dec,2023
Dear Angela, Thanks for your valuable feedback on your stay with us. We are very sorry if you feel any inconvenience during your stay with us. We hope to meet you soon.Regards,EasyHotel Croydon.

2/10 Terrible

Joanna

Disliked: Property conditions & facilities, room comfort
Avoid - my room was far too warm and it was scabby
I’ve already written to the chief executive of easyHotel to complain about this hotel. The management here seem to have decided to either lock guests in or gone too far in trying to keep other people out. You can’t get out of the hallway and into reception without your room key. No push button for the unsuspecting guests here. I got caught out by this, but fortunately a staff member let me out. Far more concerning than this social commentary was the fact that the thermostat in my room was defective and decided to default to 27C all night. This is undescribably hot and uncomfortable. I drank a litre and a half of water overnight before I ran out at 3am and downed a litre the following morning when I made it to a shop. I felt absolutely terrible and burst into tears at reception when I told them about it. They sympathetically told me I could have called down to reception so it could be reset manually, but I’m not convinced that this is the solution (particularly as the number isn’t displayed anywhere). They really should be maintaining their hotel better. That said, I wasn’t surprised. The room was scabby. Wallpaper was peeling off, the bathroom was displaying the first signs of damp damage and my bed hadn’t been made properly. I assume it was the cleaner’s hair that I found draped around my towel. I get that it’s cheap but I think we should expect better. Also, getting there was a nightmare on foot. The road was impossible to cross easily and safely.
Stayed 3 nights in Dec 2023

6/10 Okay

OYENIRAN

Liked: Staff & service, amenities
It is a good hotel in a very accessible area. Good for the price. However, there is no table or chair in the room, this is not good.
Stayed 1 night in Nov 2023
Response from Max on 5 Dec,2023
Dear Oyeniran, Thank you for staying with us and taking the time to leave us a review, we are set to have a refurbishment soon, which will address the issues you have stated. Kind Regards easyHotel Croydon

2/10 Terrible

Faiza

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good
Stayed 2 nights in Nov 2023
Response from Deepak on 30 Nov,2023
Dear Faiza, Thanks for your valuable feedback on your stay. Hope to meet you soon. Regards,EasyHotel Croydon

2/10 Terrible

Eben

Disliked: Staff & service
There is no where to park a car if you have a medical reason or problem the staff dnt want to no the staff are not friendly
Stayed 1 night in Nov 2023
Response from easyHotel Croydon on 27 Nov,2023
Dear Eben, Thank you for taking some time to review your recent stay with us. We are sorry to hear that our hotel did not meet your expectations and that you did not find our staff helpful or providing assistance as expected.In regard to the parking, we do mention on our website that our hotel does not have a car park on site, but on street paid parking facilities are available nearby as well as car parks.Kind regards,easyHotel Croydon

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Max on 22 Nov,2023
Dear Daniel, Thank you for taking the time to leave us a review. Hope to see you again soon. Kind Regards, easyHotel Croydon

6/10 Okay

Cherryanne

Travelled with partner
Liked: Staff & service
It is a very budget 2* hotel at a convenient location right Near East Croydon station. There is NO surface area to put anything on only a hook to hang a coat...Anything else you may have will be on the floor or the bed itself. The walls are thin and you can hear everyone. If you just need a very basic rest and clean up then it is convenient. Most definitely not made for comfort.
Stayed 1 night in Oct 2023
Response from Max on 22 Nov,2023
Hello Cherryanne,Thank you for taking the time to leave us a review, we are sorry to hear that your stay was not enjoyable, a refurbishment will be happening soon and we will take your feedback and take it into action. Kind Regards, easyHotel Croydon

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No nearby parking or legal ca passenger drop-off. Tiniest bedroom in the world, but clean. Reception excellent. Almost next to late night shopping and major rail station and large taxi rank and some bus and tram services: 3 minutes walk! But no noise!! If all you want is a bed with TV sitting in bed, excellent value for money. Don't expect a seat or table or coffee!
Stayed 1 night in Nov 2023
Response from easyHotel Croydon on 10 Nov,2023
Hi StephenThank you for your honest review, we are pleased that you were content with your stay and will be pleased to welcome you back.Kind Regards,easyHotel Croydon

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bogi on 8 Nov,2023
Dear Kelly, Thank you for the lovely review. Kind Regards,easyHotel Croydon

6/10 Okay

Peter

Stayed 1 night in Nov 2023
Response from easyHotel Croydon on 27 Nov,2023
Dear Peter, Thank you for taking time to leave us your feedback.We look forward to welcoming you back to the hotel.Kind regards,easyHotel Croydon

4/10 Poor

murtaza

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The reception staff was very unhelpful and not friendly.in the room no side tables to leave your stuff.
Stayed 3 nights in Oct 2023
Response from Bogi on 27 Oct,2023
Dear Murtaza, Sorry to hear that you didn't enjoy your stay with us.Kind Regards,easyHotel croydon

8/10 Good

Elissa

Stayed 4 nights in Oct 2023
Response from EasyHotel Croydon on 27 Oct,2023
Dear Elissa. Thanks for your valuable feedback. Hope to meet you soon.

4/10 Poor

Lorna

Liked: Staff & service
Disliked: Cleanliness
Wouldn’t book again
Reception was friendly and welcoming Bed was reasonably comfortable and clean sheets Didn’t mind room was small However the smell from the bathroom was very unpleasant Smell like bad drains Walls were marked and dirty
Stayed 1 night in Oct 2023
Response from MAX on 25 Oct,2023
Dear Lorna, Thank you for taking the time to leave us a review and sorry to hear that you didn't enjoy your stay with us. Our objective is to provide our guests with high-quality service that matters, focusing on a minimalist hotel model that helps us keep in line with our low-carbon pledge. We will also have our housekeeping team keep an eye on the cleaning. We are planning for a refurbishment soon and we will work according to your feedback to make your next visit more pleasant. Kind Regards, easyHotel Croydon

4/10 Poor

Ronald

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smallest room I've ever stayed in , no kettle in room and we have flee bits on our legs to say the least 🙃
Stayed 1 night in Oct 2023
Response from EasyHotel Croydon on 20 Oct,2023
Dear Ronald, We are very sorry for your inconvenience. We are very thankful for your valuable feedback. Our hotel is very basic as we said on the website. Hope to see you soon.Regards,EasyHotel Croydon.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an easy quick option from the collection of hotels found around Gatwick.
Stayed 1 night in Oct 2023
Response from Max on 18 Oct,2023
Dear Julia, Thank you for taking the time to leave us a review, and hope to see you again soon. Kind Regards, easyHotel Croydon

10/10 Excellent

krystal

Liked: Cleanliness, amenities, property conditions & facilities
Zero issues, clean room, spacious for what I needed it for. Slept perfectly well and there no issue with noise. Would stay again
Stayed 1 night in Oct 2023
Response from Bogi on 11 Oct,2023
Dear Krystal, Thank you for taking the time to leave us a lovely review. Hope to see you again soon! Kind Regards,easyHotel Croydon

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very Basic Hotel
The accessibility of the hotel from the train station is very good but don’t expect too much. It is a budget hotel but very basic even for a budget hotel. There are no tables or shelves and only one coat hook. There is an alarm clock on the tv but the time on the tv was incorrect which is not helpful. For a one night stay it is ok.
Stayed 2 nights in Oct 2023
Response from Easy Hotel on 8 Oct,2023
Dear, Thanks for your valuable feedback on your stay. We are very sorry for your inconvenience. Hope to see you again.Regards,Easy Hotel Croydon.

6/10 Okay

Alanna Lorraine

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was incredibly basic. No full length mirror and only mirror in bathroom, which is a wet room kinda so, hard to get ready in - no plugs near by either. Wouldn’t recommend staying if you need to get ready for a wedding/event etc.
Stayed 2 nights in Oct 2023
Response from Easy Hotel on 8 Oct,2023
Dear Alanna Lorraine,Thanks for your valuable feedback on your stay. We are very sorry for your inconvenience. We work to ensure our customer satisfaction.Regards,Easy Hotel Croydon.

6/10 Okay

Lisa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed for 2 nights. The room was very small but we expected that much for what we paid. However the space was difficult when there was no bedside table to charge phones. Then in the bathroom. The shower curtain was stained and the toilet was filthy like it had never been cleaned at all full of stains.
Stayed 2 nights in Sep 2023
Response from EasyHotel on 8 Oct,2023
Dear Lisa,Thanks for your valuable feedback on your stay at EasyHotel. We are very sorry for your inconvenience. Hope to see you soon.Regards,EasyHotel Croydon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 6 nights in Sep 2023
Response from Bogi on 30 Sept,2023
Dear Anthony, Thank you for taking the time to leave us a review. Hope to see you again soon! Kind Regards, easyHotel Croydon

4/10 Poor

marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Easy Hotel on 8 Oct,2023
Dear Marlon,Thanks for your valuable feedback on your stay. We ensure our customer satisfaction. Regards,EasyHotel Croydon

8/10 Good

OLAYINKA

Stayed 1 night in Sep 2023
Response from Max on 15 Oct,2023
Dear Olayinka, Thanks for your valuable feedback on your stay. Hope to see you again.Regards, Easy Hotel Croydon.

4/10 Poor

Donald

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a chair, cup, table, or ledge to put things on. Location was very good. OK restaurants nearby. Be warned this is a very budget place.
Stayed 2 nights in Sep 2023
Response from Bogi on 24 Sept,2023
Dear Donald, Whilst we are aware that our rooms are quite small, we do provide all the essential amenities such ascomfortable beds, private bathrooms, air conditioning, and free Wi-Fi that contribute to having a pleasant stay. Our objective is to provide our guests with high-quality service that matters, focusing on a minimalist hotelmodel which helps us keep in line with our low carbon pledge. We are planning for a refurbishment soon andwe will work according to your feedback to make your next visit more pleasant

6/10 Okay

Simon

Business traveller
Disliked: Amenities, property conditions & facilities
Does what it says on the tin, but is super basic and old and tired.
Stayed 1 night in Sep 2023
Response from Bogi on 22 Sept,2023
Dear Simon, Thank you for the feedback. Our objective is to provide our guests with high-quality service that matters, focusing on a minimalist hotel model which helps us keep in line with our low-carbon pledge. We are planning for a refurbishment soon and we will work according to your feedback to make your next visit more pleasant. Kind Regards EasyHotel

8/10 Good

Becca

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from easyHotel Croydon on 21 Sept,2023
Dear Becca,Thank you for taking the time to leave us a review, and glad to hear that you had a pleasant stay with us. Hope to see you again! Kind Regards, easyHotel Croydon

10/10 Excellent

juliet

Liked: Cleanliness
Nice location nice and clean room. Customers service satisfactory
Stayed 1 night in Aug 2023
Response from easyHotel Croydon on 7 Sept,2023
Dear Juliet,Thank you for your lovely feedback. We hope to see you again.Kind regards,easyHotel Croydon

10/10 Excellent

Manuel Romeo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the hotel was very good.
Stayed 7 nights in Aug 2023
Response from Roberta on 4 Sept,2023
Dear Manuel,Thank you for your kind review. We look forward to welcoming you again soon.Kind regards,easyHotel Croydon

4/10 Poor

Leighon

Disliked: Property conditions & facilities
The room was like sweatbox at times because the window didn’t open luckily there was air con. The toilet and shower was all walk in so there was very little space to move around. The shower head leaked water in the bathroom every time you turnt the shower on overall poor facilities.
Stayed 2 nights in Aug 2023
Response from Bogi on 29 Aug,2023
Thank you for taking the time to give us feedback, and sorry to hear that you are not completely happy about your stay. We are planning for a refurb soon and we will work according to your feedback to make your next visit pleasant. Regards, easyHotel Croydon

4/10 Poor

Oluwatoyin Grace

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The space is so small especially if you are claustrophobic. I kept banhing my toes at the bed frame on my eay tp the bathroom.
Stayed 1 night in Aug 2023
Response from Bogi on 25 Aug,2023
Dear Oluwatoyin, Thank you for taking the time to give us feedback, and sorry to hear that you are not happy about your stay. We are planning for a refurb soon and we will work according to your feedback to make your next visit pleasant. Regards, easyHotel Croydon

2/10 Terrible

Dorcas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe
Stayed 1 night in Aug 2023
Response from Roberta on 18 Aug,2023
Dear Guest,We are sorry to hear you are dissatisfied with you stay with us. We are planning for a refurbishment soon to make your next stay more pleasant. Kind regards, easyHotel Croydon