Dear Paula,Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of Luma Hammersmith, near multiple tube lines, shops, and dining options. We are glad that you found the bedroom to be very clean and that our staff provided excellent service during your stay. We appreciate your kind words and hope to welcome you back again in the future!Best regards,Tyrique

Dear Stuart,Thank you for choosing to stay with us. We are very grateful for your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel. We appreciate your feedback and hope to see you again soon!Best regards,Tyrique

Dear Mark,Thank you for highlighting the aspects of your stay that you enjoyed! We are pleased to hear that you found our hotel to have a convenient location, the room to be great, and received excellent service from our staff. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations during your stay. We appreciate your feedback and look forward to welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know.Best regards,Tyrique

Dear Daniel,We are glad to hear that you had a pleasant stay with us here at Luma Hammersmith! Thank you for choosing our hotel, and we hope to welcome you back for many more enjoyable experiences in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know!Best regards,Tyrique

Dear Sebastian,Thank you for sharing your feedback. We're pleased to hear that you appreciated our quiet location, convenient proximity to the tube, comfortable bed, and good value for room size.However, we sincerely apologize for the issues you experienced with cleanliness and the quality of our amenities. We understand the importance of maintaining a clean and comfortable environment for our guests, and we regret that we fell short in this instance. Your comments about the dustiness, rusted faucet, thin towels, and limited toiletries have been noted and will be addressed promptly.We appreciate your feedback as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Osama

Dear Christopher,Thank you for your positive feedback. We're delighted to hear that you found our property nice, our rooms reasonably sized, and our prices decent. We strive to provide our guests with a comfortable and enjoyable stay, and your comments affirm that we're heading in the right direction. We look forward to welcoming you back in the future.Best regards,Osama

Dear Alexandra,Thank you for your lovely feedback! We are glad to hear that you found our property adorable and conveniently located near shops, restaurants, and transportation options. Our team works hard to provide excellent service, and we are happy that you found them to be kind and professional. We hope you had a wonderful time exploring the area and enjoying your stay with us. We look forward to welcoming you back for another enjoyable visit.Best regards,Tyrique

Dear Jason Matthew,We are thrilled to hear that you had a wonderful and positive experience at our hotel! It's great to know that you appreciated our innovative room design and efficient use of space to provide ample storage. Thank you for your kind words, and we are delighted that you enjoyed your stay with us. We hope to welcome you back again in the future for another excellent experience!Best regards,Tyrique

Dear Norman,Thank you for your kind review and your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Karla,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay at Luma Hammersmith did not meet your expectations. Our reception is open 24/7 and we encourage all of our guests to reach out to us with any concerns at any time, so we can address them immediately and ensure a comfortable and satisfying stay. Your feedback will be shared with our entire team for review as we strive to improve our guests experience. Once again, we do apologise for any inconvenience caused and hope to have another opportunity to welcome you back better in the future.Best regards,Tyrique

Dear HELEN,Thank you for your feedback! We are delighted to hear that our hotel is the perfect venue for anyone needing to visit the Hammersmith area or the Apollo venue. We strive to offer a convenient location for our guests, and we are glad that you found our hotel to be ideal for your needs. If you have any specific requirements or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We look forward to welcoming you back and continuing to provide you with excellent service during your stay.Best regards,Tyrique

Dear Wendy,Thank you for your detailed feedback! We are thrilled to hear that you had a nice night's sleep during your stay with us. We apologize for the issue with the tap in your room but we are glad that our staff was able to assist you promptly and move you to another room without any hassle. It is great to know that you found our staff to be friendly and they made a positive impact on your stay. We greatly appreciate your understanding and are delighted to hear that you would choose to stay with us again. If there is anything specific you would like us to take note of for your next visit, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay with us.Best regards,Tyrique

Dear Mark,We are glad to hear that you had a pleasant first-time stay with us! Thank you for choosing our hotel, and we hope to welcome you back for many more enjoyable experiences in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know.Best regards,TyriqueLuma Team Leader

Dear Tori,Thank you for your feedback! We appreciate your generous rating of 5/5 and hope to have the pleasure of hosting you again in the future. If there is anything else we can do to ensure your next stay is just as enjoyable, please do not hesitate to reach out.Best regards,Tyrique

Dear Philip,Thank you for your kind review and your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Zezheng,We are delighted to hear that you felt a sense of luxury through our interior design. Our team works hard to create a comfortable and visually appealing environment for our guests. It's wonderful to know that everything in your room was in good working order. We strive to maintain high cleanliness standards to ensure the comfort and satisfaction of our guests. Your feedback is valuable to us, as we continuously aim to provide exceptional experiences and maintain a pristine environment. Thank you for sharing your positive impressions of our hotel, and we hope to have the pleasure of hosting you again in the future.Best regards,Tyrique

Dear Liam,Thank you for your kind review and your 5 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Emmanuel,Thank you for your wonderful feedback! We are delighted to hear that our staff went above and beyond to assist you and showed kindness throughout your stay. Providing exceptional customer service is one of our top priorities, and it's rewarding to know that our staff made a positive impact on your experience.We strive to create a warm and welcoming environment for all of our guests, and we are glad that our team's helpfulness and kindness stood out to you. Thank you once again for your kind words. It was a pleasure meeting you, and we look forward to welcoming you back in the future for another exceptional stay.Best regards,Tyrique

Dear Emma,Thank you for bringing your concerns to our attention. We're sorry to hear about the issues you experienced during your stay. It's disappointing to learn that the faulty light disturbed your sleep and that we did not meet your expectations. We apologize for not being able to resolve the light issue immediately. However our reception is always open 24/7 and we wish you had came and told us as we could have been able to assist you in finding a solution. We understand your frustration and apologize for any inconvenience caused. Regarding the shower door not closing properly, please know that we take these issues seriously, We will address this with our team to ensure it is rectified moving forward. Customer satisfaction is a priority for us, and we regret any delay in addressing your concerns. We will look into the communication breakdown and ensure that appropriate action is taken. We appreciate your patience and understanding. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We hope that you will consider staying with us again in the future, as we continuously strive to improve and provide a better overall experience for our guests.Best regards,Tyrique

Dear Harriet,Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our staff and found the room to be as advertised. It is our goal to provide excellent customer service and comfortable accommodations to all of our guests. Our team works hard to ensure that our guests feel welcomed and well taken care of throughout their stay. We are pleased to know that our staff exceeded your expectations and made your experience enjoyable. Additionally, we take pride in accurately representing our rooms and amenities to guests. We understand the importance of transparency and delivering on our promises. We are glad that the room you stayed in met your expectations. Thank you once again for your kind words. It would be our pleasure to welcome you back in the future and continue providing you with exceptional service and accommodations.Best regards,Tyrique

Dear Solvita,Thank you for your kind words and your 5 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Valerie,Thank you for choosing to stay at our hotel and providing feedback on your recent experience. We appreciate your rating of 3 out of 5 and we would like to apologize if any aspects of your stay did not meet your expectations. We value your feedback and would like to know more about what could have been improved to make your stay even better. Please feel free to share any specific concerns or suggestions you may have, as we always aim to enhance our services based on guest feedback. Despite any shortcomings you may have encountered, we are pleased to hear that you had a great overall stay. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience. Thank you once again for your valuable feedback.Best regards,Tyrique

Dear Gabhan,Thank you for your review. We’re delighted to hear that you and your family enjoyed your 3-night stay at our hotel. We’re glad that you found our hotel reasonably priced and conveniently located within a 5-minute walk from Hammersmith tube station. It’s great to know that you found the area to be bustling with lots of shops, restaurants and coffee shops.We’re happy to hear that the rooms were clean and had everything you would need for a short stay. We apologize for the inconvenience caused by the stained and worn-looking carpets. We would like to let you know that we are in the process of replacing the carpets in our hotel. We appreciate your feedback and will take it into consideration for future improvements.We’re thrilled to hear that the staff was very helpful and friendly and that you had a warm and cozy reception despite the cold weather. We’re glad that the check-in process was extremely quick.Thank you for choosing our hotel and for recommending us to others. We look forward to welcoming you back soon!Best regards,

Dear Guest,We're delighted to hear that you had a great stay with us! The close proximity to Hammersmith train station does indeed provide a convenient transportation option for our guests. It's wonderful that you also had the opportunity to explore the local area and enjoyed the nearby restaurants. We're particularly glad to hear that you discovered the delicious crepe place nearby. Exploring the local dining scene can be a memorable part of the travel experience, and it's great to know that you found some enjoyable options in the area. Thank you for sharing your positive feedback with us. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Best regards,Tyrique

Dear Paul,Thank you for choosing to stay at our hotel and providing feedback on your recent experience. We appreciate your rating of 3 out of 5 and we would like to apologize if any aspects of your stay did not meet your expectations. We value your feedback and would like to know more about what could have been improved to make your stay even better. Please feel free to share any specific concerns or suggestions you may have, as we always aim to enhance our services based on guest feedback. Despite any shortcomings you may have encountered, we are pleased to hear that you had a great overall stay. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience. Thank you once again for your valuable feedback.Best regards,Tyrique

Dear Guest, Thank you for choosing to stay with us. We are very grateful for your kind words and your 10 out of 10 rating. We are delighted to hear that you enjoyed your stay at our hotel and that you liked our clean room, friendly staff, and convenient location. We appreciate your feedback and we hope to see you again soon.Best regards,Tyrique

Dear Vincent,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed our location and our staff. We are sorry to hear that you experienced inconvenience due to the basement room, noise, and heating. We would like to inform you that we have fixed our A/C and it is now working properly. We understand that your experience was not up to your expectations, and we would like to make it right. We would be honored if you would give us another chance to welcome you in the future. Please contact us and let us know your preferred floor or side of the building to stay, and we will do our best to accommodate your request. We hope to see you again soon.Best regards,Inna

Dear Victoria,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our prime location, lovely staff, and the peaceful ambiance of our hotel. Your satisfaction is our highest reward.We’re delighted that you would recommend our hotel and look forward to welcoming you back on your next visit.Best regards, Osama

Dear Angela,Thank you for your feedback. We're always striving to provide the best experience for our guests, and your feedback is crucial in helping us improve.We would love to hear more about your stay and how we could have made it a perfect 10 for you. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Best regards,Osama

Dear Simon,Thank you for taking the time to rate us. We see that you've given us a 6 out of 10, and we understand that there's room for improvement. We would greatly appreciate it if you could provide more details about your experience. Your feedback is crucial for us to understand where we fell short and how we can improve.We hope to have the opportunity to serve you better in the future.Best regards,Osama

Dear Erica, Thank you ever so much for staying with us at HCH Luma, and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score! We are glad you've had a brilliant experience with us and that you felt comfortable and at home here at Luma and also loved our hotel's convenient location, cleanliness, staff, service and design of the hotel. Hope to welcome you back soon!Kind regards,Tyrique

Thank you for your rating. We are happy to hear that you had a good stay at our hotel. We appreciate your feedback and we hope to see you again soon. Kind regards - Osama

Thank you so much for writing such a wonderful review about your stay at our hotel. We are thrilled to hear that you enjoyed everything about our property, from our cozy rooms to our friendly team We are especially proud of our friendly and helpful staff, who always go above and beyond to make our guests feel welcome and comfortable. They were delighted to meet you and serve you during your visit.We appreciate your kind words and we hope to see you again soon at our hotel.Sincerely,Samir

Dear Robert,Thank you for sharing your feedback about your recent stay at our hotel. We’re glad to hear that you appreciated our convenient location close to shops and restaurants.We apologize for the inconvenience you experienced due to the size of the room and the noise from the neighboring room. We do have different types of rooms, please email us if you decide to stay with us again and we will do our best to provide you with a room, that you will like. Your comments about the thin walls have been noted and will be addressed.We hope that despite these issues, you were able to enjoy your stay. We look forward to welcoming you back in the future and providing a more satisfactory experience.Best regards,

Dear Granville, Thank you ever so much for staying with us at Luma Hammersmith and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score of 10/10! We are glad you've had a excellent experience with us and that you felt comfortable and at home here at Luma and also loved our hotel's convenient location and service. Hope to have the chance to welcome you again soon on your next stay! Best regards, Tyrique

Dear Tara,Thank you for taking the time to rate us and giving us the highest score and for appreciating our customer service.The LUMA team is delighted that you liked and supported our GREEN initiative. We look forward to welcoming you back on your next visit!Kind regards,Tyrique

Dear Eman, Thank you ever so much for choosing to stay with us at HCH Luma Hammersmith and for your time to leave us such a kind and generous review! We are all very grateful and proud that you had such a wonderful experience with us. Please do visit us again soon, and looking forward to welcoming you again soon! Best regards, Tyrique

Dear Aaron,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed your stay at Luma Hammersmith. It sounds like you had a wonderful stay! Having a nice spacious room with all those amenities certainly adds to the comfort of a trip. It’s great to hear that our staff was very attentive and helpful, as good service really makes a difference and we strive to make our guests feel comfortable, satisfied and welcomed at all times. The proximity to Hammersmith station must have made exploring London much easier for you. Once again thank you for sharing your experience! We hope to welcome you back!Kind regards,Tyrique

Dear F,Thank you ever so much for staying with us at HCH Luma, and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score! I’m glad to hear that you had a great time in London and enjoyed your stay at the hotel! It’s always a bonus when the accommodations exceed expectations, especially in terms of cleanliness, comfort, and location. Your recommendation will surely be helpful for others planning a trip to London to stay here at Luma with us. Hope to see you back again soon! Kind regards,Tyrique

Dear Sylvia,Thank you ever so much for staying with us at HCH Luma, and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score! We are glad you've had a wonderful experience with us and that you felt satisfied and comfortable here at Luma and also loved our hotel's convenient location, cleanliness, staff and our detailed unique design of the room. However, Our sincere apologies that you found the kettle and the desk sockets not working properly as i know this can be a issue when your trying to get some work done, your feedback has been noted and will be passed onto our maintenance team so that we can get this resolved so on your next stay it does not happen again and you have a much better experience.Thank you once again your review has been well appreciated we hope to have the chance to hear back from you again and welcome you back soon on your next! Best regards, Tyrique - Luma Front Desk

Dear Nicola, Thank you ever so much for staying with us at Luma Hammersmith and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score of 10/10! We are glad you've had a excellent experience with us and that you felt comfortable and at home here at Luma and also loved our hotel's convenient location, cleanliness, staff and service. Hope to have the chance to welcome you again soon on your next stay! Best regards, Tyrique - Luma Front Desk

Dear Bronwyn,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location and found our staff to be nice. Our team strives to provide a welcoming and convenient experience for all our guests, and your kind words are greatly appreciated.We understand that the lack of breakfast was a disappointment for you. While we currently do not offer breakfast, there are several local cafes and restaurants nearby that serve a variety of breakfast options. We hope this didn’t cause too much inconvenience during your stay.We value your loyalty and your feedback and we look forward to seeing you again. Thank you for choosing us.Best regards, Inna

Dear Muhammad, Thank you ever so much for choosing to stay with us at HCH Luma Hammersmith and for your time to leave us such a kind and generous review! Your feedback has been shared with our entire team and we are all grateful and proud that you had such a wonderful experience with us and giving us a perfect rating of 10/10 and loved the design/layout of the hotel and cleanliness. Please do visit us again soon, and looking forward to welcoming you again soon! Best regards, Tyrique - Luma Front Desk

Dear Joanne,Thank you for taking the time to share your experience at Luma Hammersmith. We are very pleased to hear that you had an amazing stay with us and for receiving a perfect rating, Your feedback will most definitely be shared with our entire team. I’m glad you enjoyed your stay at in our cosy room. It sounds like you had a great time cooking your own food and using the fridge. I agree that it’s an excellent idea to have those options in a room as it very useful for our guests. We strive to provide our guests with exceptional service and want everyone to feel satisfied with their stay with us at all times, and we’re glad to hear that they were able to assist you and make you feel comfortable.Hope to see you again soon!Best regards,Tyrique - Luma Front Desk Team

Dear Neil,I am truly sorry to hear about the issues you experienced during your stay. We understand that the basement accommodation was not to your satisfaction and the broken TV remote added to the inconvenience.We strive to provide our guests with a comfortable and enjoyable stay, and it is clear that we fell short in your case. Please accept our sincerest apologies for any discomfort you experienced.We are taking immediate steps to address these issues. The TV remote has been replaced and we are working on improving the conditions of our basement accommodation.We offer a variety of room types for your selection. During your next visit, please let us know your preference for a higher floor. We would be more than happy to review the options with you and assist in choosing the room that best fits your requirements.Hope to have the chance to welcome you again soon on your next!Best regards,Inna

Dear Shirley, Thank you ever so much for staying with us at HCH Luma, and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is delighted to have received the perfect score! We are glad you've had a brilliant experience with us and that you felt comfortable and at home here at Luma and also loved our hotel's convenient location, cleanliness, staff, service and design of the hotel. Hope to welcome you back soon!Kind regards,Tyrique

Dear Janet,Thank you taking time to rate us and for appreciating our customer service. The LUMA team are delighted that you liked and supported our GREEN initiative. Please let us know if there is anything we could improve on. We look forward to your next visit! Kind regards,Tyrique - Front Desk Team, HCH LUMA Hammersmith

Dear Simon,Thank you ever so much for staying with us at HCH Luma and taking your time to leave us a review.Our sincere apologies that the room was not up to your liking, you did not get a good nights rest due to the bed being uncomfortable and room temperature. However, your feedback has been noted and shared with our team. Here at Luma we want all of our guest to feel at home comfortable, satisfied and welcomed at all times,Also, in regards to you not liking the room layout we do have other room types you can choose from, please contact us on your next stay so that we can go through them together and help pick the most suitable room for your needs. Hope to have the chance to welcome you again soon on your next! Best regards, Tyrique - Luma Front Desk

Dear Yuth, Thank you so much for staying with us at HCH Luma Hammersmith and for taking the time to leave such a kind and generous review for us! We are all delighted you've loved our hotel's prime location, cleanliness, the comfort and quietness of the hotel, staff and service! Your feedback has been shared with our entire team and everyone is very grateful you've had such a great experience with us! Hope to have the chance of welcoming you again soon! Best regards, Tyrique - Luma Front Desk

Dear Beth, Thank you ever so much for staying with us at HCH Luma, and for your time to leave us such a generous review! Your feedback has been shared with our team and everyone is very much appreciative for having received the perfect score! We are glad you've had a wonderful experience in London with us, that you felt comfortable and at home here at Luma and also loved our staff and service. Hope to have the chance to welcome you again soon on your next stay! Best regards, Tyrique - Luma Front Desk