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This is not a hotel. We felt we had been scammed the minute we arrived. The hotel was dimly lit, with a group of men sitting on folding chairs and folding tables next to reception. This looked more like a supportive refuge housing. This is not a hotel, please be aware. We felt extremely unsafe and we left within 10 minutes. We cannot believe this is being advertised as an airport hotel.
Aranjot
Stayed 1 night in May 2024
Response from Jorgen on 24 May,2024
Dear Aranjot,Thank you for your review.We do not have any folding furniture in the lobby so I am not sure what you got that from. We do have security at the entrance if that is what you refer to. I am very sorry that you decided to leave.Best regardsJorgen Rasmussen
Dear Sandra, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
8/10 Good
Ranbir
28 Apr,2024
Liked: Cleanliness, staff & service
Good size room, all the facilities were closed they did message to let me know, so ok for a bed for the night.
Ranbir
Stayed 1 night in Apr 2024
Response from Meghna Mehta on 29 Apr,2024
Dear Ranbir, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
8/10 Good
Stuart
Business traveller
28 Apr,2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient location with large free car park. The hotel is being used for migrant housing, but this wasn't a problem for me. The restaurant is closed to cater for migrants, but I was offered breakfast delivered to the room if required. The room was spacious and clean. It won't suit anyone looking for a destination hotel as minimal facilities, but I would stay again if just looking for somewhere to stay convenient for Twickenham or Heathrow.
Stuart
Stayed 1 night in Apr 2024
Response from Heston hyde staff on 28 Apr,2024
Dear Mr RobertsThank you for your kind response and we are happy you had a lovely stay and we wish to see you again and make your stay still better.Have a lovely day ahead.Best regardsHeston Hyde Hotel staff
Hotel being used to house refugees, no restaurant and dreadful noise in the hallways. Felt needed a chair behind the door for safety overnight, would not recommend to anyone.
Joanna
Stayed 1 night in Apr 2024
Response from Jorgen on 26 Apr,2024
Good morning Joanna,Thank you for leaving your review. The hotel does advise guests that the facilities are closed not only on the website but also in your confirmation. I am sorry that you didn't enjoy your stay.Best regardsJorgen RasmussenGeneral Manager
Dear Bayar, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
Theo
3 Apr,2024
Theo
Stayed 3 nights in Mar 2024
Response from Meghna Mehta on 24 Apr,2024
Dear Theo. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
10/10 Excellent
Mr jaswinder
26 Mar,2024
Mr jaswinder
Stayed 1 night in Mar 2024
Response from Meghna Mehta on 18 Apr,2024
Dear Mr Jaswinder ,Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
This isn't a hotel anymore. It's for asylum seekers. There are sketchy people sitting everywhere/walking in and out. The building smells disgusting and all amenities (dining room, pool, gym) have been shut down for a long time and will never open again, it's not a hotel anymore. Very unsafe feeling. The room was also horrible. We checked in early so we could use the bathroom before going into the city... because there are no lobby bathrooms. We were in the room 5 minutes, noticed broken window. We came downstairs to go to the city and told them about the problem. They said they would fix it. We didn't leave a single thing in the room, felt unsafe. We came back at night for 15 minutes. In that time, we assessed the room. Checked for bedbugs... but mid check stopped looking because we noticed there weren't even fitted sheets on the bed. On top of the mattress was a puffy mat, and picking it up revealed the pee stained mattresses. I mean lots of stains. In addition to the pee stains all over the beds, one bed had a burn/stab through it about 6" x 2". The other, blood stains. There was dried white substance on the curtains. The desk in the room was damaged/cut up on top. We stopped inspecting so I don't know what else was in there. We immediately booked another hotel and went downstairs to leave and hopefully get a refund (not happening). In the corner of the lobby is a section filled with black trash bags (at least 100) and a table and logging computer. We left, No refund
Samantha
Stayed 1 night in Feb 2024
Response from Meghna Mehta on 29 Feb,2024
Dear Samantha. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
Aaron
19 Feb,2024
Aaron
Stayed 1 night in Feb 2024
Response from Meghna Mehta on 20 Feb,2024
Dear Aaron. Thank you for your rating and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
helena
Travelled with group
11 Feb,2024
Disliked: Property conditions & facilities
False advertised rooms wasn’t as advertised on website basic and grotty needs renovation
None of facilities open and used as a home to asylum seekers which we wasn’t informed of
helena
Stayed 1 night in Feb 2024
Response from Meghna Mehta on 15 Feb,2024
Dear Helena,Thank you very much for leaving your review and for staying with us. I apologise for the facilities being closed but it is mentioned on the Expedia website. Best regards Meghna Mehta Front Office Manager
Dear Kanwarjit. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
They gave me a free upgrade whilst i was here for work.
Farah
Stayed 1 night in Jan 2024
Response from Meghna Mehta on 5 Feb,2024
Dear Farah, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
Hotel full of illegal immigrants bedbugs in the bed The manager very rude I would never stay here if you paid me again all the facilities are closed and the smell of human faeces avoid this YMCA it’s not fit enough for homeless people
Michael
Stayed 1 night in Jan 2024
Response from Jorgen on 2 Feb,2024
Good afternoon Michael,Thank you for leaving your review. I was expecting it as you did threaten to leave a bad review if you did not receive a refund. You mentioned absolutely nothing about your claims while you were in the hotel. When you spoke to Maria the manager she asked you why you didn't raise the issues while you were staying and you said it was because it was 1.30AM. You arrived at 10.30 PM and our desk is manned 24 hours a day so you could easily have raised the alleged issues. People are entitled to leave reviews but I would expect them to reflect the truth and not made up accusations.Yours sincerelyJorgen RasmussenGeneral Manager
Dear Harshani, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
6/10 Okay
P
20 Jan,2024
P
Stayed 1 night in Jan 2024
Response from Jorgen on 22 Jan,2024
Dear P,Thank you for leaving your review. I hope that we will see you back again sometime in the future.Best regardsJorgen RasmussenGeneral Manager
2/10 Terrible
Sairam
20 Jan,2024
Sairam
Stayed 1 night in Jan 2024
Response from Jorgen on 22 Jan,2024
Dear Sairam,Thank you very much for leaving your review. I am sorry that your rating shows that we did not meet your expectations on all levels and I apologise for that.Best regardsJorgen RasmussenGeneral Manager
4/10 Poor
Harmeet
14 Jan,2024
Harmeet
Stayed 1 night in Jan 2024
Response from Meghna Mehta on 5 Feb,2024
Dear Harmeet, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
6/10 Okay
Rajinder
14 Jan,2024
Rajinder
Stayed 1 night in Jan 2024
Response from Meghna Mehta on 15 Jan,2024
Dear Rajinder, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
Dear Yaldrem, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
Kiran
11 Dec,2023
Kiran
Stayed 1 night in Dec 2023
Response from Meghna Mehta on 12 Dec,2023
Dear Kiran. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
4/10 Poor
Alun
6 Dec,2023
Alun
Stayed 1 night in Dec 2023
Response from Meghna Mehta on 7 Dec,2023
Dear Alun, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
Heston Hyde has much potential as a business hotel, however at present it is being used as temporary housing which is obviously not mentioned during the booking process. Sadly this lead to a noisy internal environment, for example, children were scooting up and down the corridors until the late hours. It also has sadly led to a closure of all facilities, this was particularly frustrating as I have planned to take a swim before heading out for dinner.
I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.
Craig
Stayed 1 night in Nov 2023
Response from Meghna Mehta on 28 Nov,2023
Dear Craig. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again in future. Best regards Meghna Mehta Front Office Manager
We have stayed 2 night very noisy so many refugees are there untidy room service very poor there is no tea bags .waste of money we spend £75 for night
Kuga
Stayed 2 nights in Nov 2023
Response from Meghna Mehta on 22 Nov,2023
Dear Kuga. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
6/10 Okay
Kieran
31 Oct,2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Good stay but bar and restaurant were clised
Kieran
Stayed 1 night in Oct 2023
Response from Jorgen on 1 Nov,2023
Dear Kieran,Thank you very much for your review and I am happy that you enjoyed your stay. I hope we will see you back soon.Best regardsJorgen RasmussenGeneral Manager
Dear Oyediran,Thank you for taking the time to leave your review and for staying with us. I hope we will have the pleasure of accommodating you again very soon.Best regardsJorgen
10/10 Excellent
Dale
29 Oct,2023
Dale
Stayed 1 night in Oct 2023
Response from Jorgen on 31 Oct,2023
Dear Dale,Thank you very much for your 10 star rating and for staying with us. I hope that we will see you back again soon.Best regardsJorgen
The room was disgusting, it won’t let me post picture but it was so dirty. Waste of money, nothing was clean, bedsheets had hair, sink was gross. The room wasn’t cleaned at all; toilet wasn’t even flushed, towels were dirty and wet.
Sharan
Stayed 1 night in Jul 2023
Response from Jorgen on 21 Sept,2023
Dear Sharan,Thank you for your feedback. I apologise for the issues you mentioned but I am surprised that you did not raise anything about this while you stayed here over two months ago? You complained about someone entering your room without knocking which I also apologise for but in regards to the cleanliness of the room you did not mention it once while staying. Not even when you raised the other complaint. You arrived early and went to the room. Had I entered a room in the state you describe I would immediately have complained. The room obviously wouldn't have been serviced and you should not have been checked into it but due to human error it obviously happened. I wish you had raised this issue while you were here and we would have moved you to another room immediately. I sincerely apologise for the error.Best regardsJorgen RasmussenGeneral Manager
10/10 Excellent
Emma
6 Sept,2023
Liked: Property conditions & facilities
Wry good staff
Emma
Stayed 1 night in Sep 2023
Response from Meghna Mehta on 7 Sept,2023
Dear Emma, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
this property is used for Asylum seekers, and we were not told. at over a hundred and twenty pound per a room , i am shocked. We booked two rooms for a wedding, and found the Bar and pool were closed also.
there were people hanging around all night.
the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting
Expedia should not have this on the website and should of told me.
Rajinder
Response from Meghna Mehta on 28 Oct,2023
Dear Rajinder. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
Dear Darren, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
4/10 Poor
Chris
10 Aug,2023
Chris
Stayed 1 night in Aug 2023
Response from Jorgen on 4 Sept,2023
Dear Chris,Thank you for leaving your rating. It looks like we didn't meet your expectations on all levels and I apologize for that.Yours sincerelyJorgen RasmussenGeneral Manager
4/10 Poor
Andrew
Travelled with family
19 Jul,2023
Liked: Cleanliness, room comfort
Shouldn't be on this site
This Hotel is no longer a hotel its a centre to house refugees/ asylum seekers. Therefore should not be open to guests. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside.
Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night.
A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am.
Please remove this hotel from your site until its returned to a Hotel.
Andrew
Stayed 1 night in Jun 2023
Response from Meghna Mehta on 20 Jul,2023
Dear Andrew. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
6/10 Okay
Geneva, Los angeles
Travelled with partner
18 Jul,2023
Liked: Cleanliness, staff & service
Thanks for the upgrade! Hallways could be a lot cleaner……seems like ppl were living here, not a hotel. Weird vibe.
Geneva
Stayed 1 night in Jul 2023
Response from Meghna Mehta on 19 Jul,2023
Dear Geneva, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager
6/10 Okay
Rahmah Nurdin
16 Jul,2023
Liked: Staff & service
Disliked: Cleanliness
Rahmah Nurdin
Stayed 1 night in Jul 2023
Response from Meghna Mehta on 18 Jul,2023
Dear Rahmah Nurdin, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
Sukhninder kaur
Travelled with family, Travelled with partner
1 Jul,2023
Disliked: Staff & service
We didn’t know that hotel turn into refugee champ it’s was horrible trip everything was close no bar no food no pool.
Sukhninder kaur
Stayed 1 night in Jun 2023
Response from Meghna Mehta on 14 Jul,2023
Dear Sukhninder Kaur. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations. I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
I am so angry and will take this further
Hotel advertised with pool bar and restaurant
Non are open
It is being used as a hostel
Dirty plates line the corridor piles of black bags in lobby
Huge fight in the middle of the night in the room next door and i was truelyscared all night
I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised
You description is misleading to say rhe least
Louise
Response from Jorgen on 20 Jun,2023
Good morning Louise,I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, the email that was sent to you after your booking informing you of the same and that it was stated on the website as well. I am sorry but we did all we could to advise you of it.Yours sincerelyJorgen RasmussenGeneral Manager
2/10 Terrible
Leia
18 Jun,2023
Leia
Stayed 2 nights in Jun 2023
Response from Meghna Mehta on 19 Jun,2023
Dear Leia. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
It was a great stay, spacious and the staff were welcoming
Ashvini
Stayed 1 night in Jun 2023
Response from Meghna Mehta on 15 Jun,2023
Dear Ashvini, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
Dear Lucas. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
2/10 Terrible
mark
Business traveller
10 May,2023
Disliked: Staff & service
avoid
receive an email in the afternoon , informing no facilities available on site, no restaurant , bar , swimming pool ,
when turning up , security on the doors , lots of people milling about, when asked what is going on , advised that the Home Office had taken over the hotel, housing immigrants , this hotel should not be available to book
mark
Stayed 1 night in May 2023
Response from Meghna Mehta on 11 May,2023
Dear Mark. Thank you for your review . I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
6/10 Okay
Icilda
Travelled with family
1 May,2023
Overall not too comfortable.
Icilda
Stayed 2 nights in Apr 2023
Response from Meghna Mehta on 1 May,2023
Dear Icilda. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
Old furniture. No amenities. Room could have been better cleaned
Alex
Stayed 2 nights in Apr 2023
Response from Meghna Mehta on 1 May,2023
Dear Alex. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
Dear Thangapermal,Thank you very much for your 4-star rating and for staying with us. I hope that we will see you back soon.Best regardsJorgen RasmussenGeneral Manager
Miscommunication: error on part of front desk host who I spoken to the day previous to booking. This staff member didn’t convey correct information to me regards check in time. The duty manager did address this problem adequately shortly after but still the scene at the front desk during check in was a major embarrassment for us.
Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.
Amrik
Stayed 1 night in Mar 2023
Response from Meghna on 21 Mar,2023
Dear Amrik, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned .I apologise for the facilities being closed but it is mentioned on the Expedia website. but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager
There was a security breach so if you left your room you had to get staff to let you back in. We wouldn’t return.
Mr James
Stayed 1 night in Mar 2023
Response from Meghna Mehta on 13 Mar,2023
Mr James. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager
4/10 Poor
Sonia
19 Feb,2023
Liked: Room comfort
It was very disappointing. There was no bar or restaurant service which we weren’t told about, so we had to go to the nearest pub to eat.This was a taxi ride there and back when we like to sit and enjoy the hotel which we have paid good money for. It was full of asylum seekers which we weren’t told about either. It was very intimidating and I felt too uncomfortable to get a breakfast as the asylum seekers were there getting theirs.
Sonia
Stayed 1 night in Feb 2023
Response from Meghna Mehta on 20 Feb,2023
Dear Sonia,Thank you for your review and for staying with us. It is clearly stated on Expedia that the pool & Restaurant is closed under the description. In regards to the group staying from the home office it would be discrimination to notify about them and why any warning should be given is beyond me as they go about their business as other guests. Best regards Meghna Mehta Front Office Manager
10/10 Excellent
Meysam
23 Jan,2023
Meysam
Stayed 1 night in Jan 2023
Response from Jorgen on 24 Jan,2023
Dear Meysam,Thank you very much for your review of 10 and for staying with us. I hope that we will see you back again soon.Best regardsJorgen RasmussenGeneral Manager
4/10 Poor
Verified traveller
Business traveller
5 Dec,2022
Liked: Staff & service
Disliked: Cleanliness
All facility services closed.
Used to use the hotel pre covid but since then the bar area and restaurant hasn’t been reopened. Staff say the Home office have taken over half the hotel, can only assume the reason which would explain the spa, restaurant and bar being closed.
It’s ruined the hotel in my view.
If you want to eat you go out or order takeaway and eat on your room.
Staff helpful.
My colleagues and I will not be staying there again until the home office are out with their ‘clients’ and the services are back open.
Verified traveller
Stayed 1 night in Dec 2022
Response from Meghna Mehta on 5 Dec,2022
Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager
Regular user of this hotel.
Current issue is there is no restaurant or bar open still for hotel users.
However functions are still going ahead.
Unfortunate stay this time, wedding function music could be heard until around 11.30pm. Bass vibrations through the floor.
Hotel rooms, staff all high standard as per usual.
James
Stayed 1 night in Oct 2022
Response from Jorgen on 24 Oct,2022
Dear James,Thank you very much for leaving your review and for staying with us regularly. I apologise for the noise from the wedding, but I am happy that you otherwise enjoy your stays. We look forward to seeing you back at some point.Best regardsJorgen RasmussenGeneral Manager