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Reviews of ibis London Docklands Canary Wharf

3 out of 5
ibis London Docklands Canary Wharf
1 Baffin Way off Preston Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

comedy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and easy access to central London and the O2 arena
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great for Canary Wharf and O2. Cheap parking for London.
Stayed 1 night in Apr 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker Vale, he was so accommodating and a huge help. Lad deserves a raise.
Stayed 8 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting the o2 arena and the city. Easy walk to the DLR. lovely day spent exploring nearby Greenwich. Hotel has everything I needed and a great price for London. Will be back
Stayed 2 nights in Mar 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

russell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was charged twice by the property. Room I was allocated had guests in it when I entered.
Stayed 1 night in Feb 2024
Response from Francesca on 19 Mar,2024
Dear Russel,Thank you for your recent review.I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Manager, to review your comment with the team and ensure our guest’s expectations are met.Kind regards,Francesca

8/10 Good

Geoffrey

Travelled with partner
Liked: Staff & service
Good value,bathroom a little tired but otherwise a comfortable stay
Stayed 1 night in Feb 2024
Response from Brian on 19 Feb,2024
Dear Jason,Thank you for your message. We are very pleased to know you had a pleasant stay at Ibis Hotel. Rest assured, we will share the feedback with our maintenance team. We look forward to seeing you again on the near future. Kind regards, Brian

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for O2 Arean
Clean and cheerful hotel. All staff were very friendly and welcoming. Just one stop on Jubilee Line and a 10 minute walk from O2 Arena. Will use again.
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb,2024
Dear Jason,Thank you for your message. We are very pleased to know you had a pleasant stay at Ibis Hotel. Glad to hear our staff was very friendly and welcoming/ We look forward to seeing you again on the near future. Kind regards, Brian

10/10 Excellent

Beata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bardzo czysty hotel i miła obsługa to co oczekujemy przebywając poza domem wszystko super
Stayed 1 night in Jan 2024
Response from Francesca on 19 Mar,2024
Dear Beata,Thank you for sharing this lovely review.It is so rewarding for myself and all the team to have received your feedback and to know we helped to make your special event an occasion to remember.Your positive feedback about our team's service will motivate us to continue upholding our standards of excellence.We all wish you the very best for your future together.We look forward to seeing you again on future occasions.Best wishes,Francesca

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
Just an average hotel, the cooked breakfast was cold and tasteless, not freshly cooked.
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb,2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian

6/10 Okay

Aaisha

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb,2024
Dear Aaisha, Thank you for your feedback. We do hope to welcome you back. Kind regards, Brian

2/10 Terrible

Ben

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Limited dining and my expectations were clearly in I text thinking Ibis was a good hotel brand, it’s cheap and on par with travel lodge. However it wasn’t actually cheap. The only food offered outside of breakfast was frozen pizza. The breakfast was poor, eggs were like hockey pucks. Avoid, go do a B&B.
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb,2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb,2024
Dear Nickolas, Glad to hear you enjoyed your stay with us. Looking forward to welcoming you back. Kind regards, Brian

6/10 Okay

Catherine

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Brian on 19 Feb,2024
Dear Catherine,Thank you for your feedback. We do hope to welcome you back. Kind regards, Brian

10/10 Excellent

Nicol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a concert at the 02. The staff were really friendly and helpful. Very clean and welcoming just a short walk to the tube.
Stayed 1 night in Dec 2023
Response from Brian on 19 Feb,2024
Hi Nicol, I am pleased to hear you enjoyed your stay with us. Looking forward to welcoming you back. Kind regards, Brian

6/10 Okay

Natasha

Stayed 1 night in Dec 2023
Response from Brian on 19 Feb,2024
Dear Natasha, Thank you for your feedback. We do hope to welcome you back. Kind regards, Brian

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and provided everything required. Francesca was working the desk and she was incredible. You can tell she enjoyed what she is doing and was very helpful and enjoyable.
Stayed 2 nights in Dec 2023
Response from Brian on 19 Feb,2024
Hi Richard, Thank you for your recent feedback.We are pleased you enjoyed your stay with us and staff was up to standard! Looking forward to welcoming you soon. Kind regards, Brian

10/10 Excellent

WILL

Stayed 1 night in Dec 2023
Response from Brian on 19 Feb,2024
Dear Will,Glad to hear that you enjoyed your stay with us. Looking forward welcoming you back. Kind regards, Brian

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Basic hotel, but breakfast was good !
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal short stay for work
Ideal while traveling for work the room is very much no frills but makes up for it by being cheaper than others. Canary wharf is only a short walk away so plenty of things to do and also proximity to the DLR makes for great transport links. Very quiet considering the busy road (quiet for London at least!) Didn't struggle for a good night's sleep.
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room of a decent standard for the price. Handy location for Canary wharf which I needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Vicki

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were incredibly helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

David

Convenient hotel staff was very nice room was suitable
Stayed 1 night in Dec 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

DAVID

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff, excellent breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
How was my stay?
Good Points/Bad Points: Free WiFi was good £12.50 parking was not good at all when I have already paid a lot of money for what is quite a small room. Bed was very hard however the pillows were comfortable, and having a second one in the room was a good thought. Bathroom floor has what looks like white stains on it around the toilet area which makes it quite uninviting to stand on. Toilet was difficult to flush due to flush mechanism. Air Con not working so unable to sleep properly. In general our stay was okay but the bed spoiled it somewhat. Obviously this is a personal preference and others might rate it highly.
Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Layla

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay again
Stayed during half term when prices are more reasonable. Wouldn’t pay the price rooms normally are. Bathroom smelled of urine, hairs in the shower, air con didn’t cool. Premier inns are much cheaper and way cleaner and newer! Location great for working in Canary Wharf.
Stayed 1 night in Oct 2023

6/10 Okay

Lynne

Travelled with family
Disliked: Property conditions & facilities
Booked a family room my myself and teenage daughter, was expecting a larger sized room with 2 beds. What we got was a standard room with camp bed for daughter. Limited floor space give extra bed squeezed into room. Had to climb on bed to reach curtains window and kettle. Could barely access hanging rail. Air conditioning didnt work, and noisy traffic once window opened to let in air. Good sized tv.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

adrian

Stayed 1 night in Oct 2023

10/10 Excellent

Janita

Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brian on 17 Oct,2023
Dear Andrea,Thank you for taking the time to share your feedback which is much appreciated.Kind regards, Brian

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed to see a band at O2
Good experience although the first room smelt a bit musty ..we switched to anew room easily ,with no fuss.staff there were really friendly .breakfast was good .. no other meals are provided though. Would stay again .
Stayed 2 nights in Oct 2023
Response from Brian on 17 Oct,2023
Dear Sue,Thank you for staying and thank you for your feedback. I am pleased to read the staff looked after you and we look forward to welcoming you back.Kind regards, Brian

10/10 Excellent

Sophie

Stayed 1 night in Oct 2023
Response from Brian on 17 Oct,2023
Dear Sophie,It was our pleasure looking after you and we look forward to welcoming you back in the near future.Kind regards, Brian

8/10 Good

Alida

Stayed 4 nights in Aug 2023
Response from Brian on 10 Oct,2023
Dear Alida,Thank you for staying and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian

6/10 Okay

Roger

Stayed 1 night in Oct 2023
Response from Brian on 5 Oct,2023
Dear Roger,Thank you for taking the time to share your feedback following your stay.Kind regards, Brian

6/10 Okay

YAH LAM VANESSA

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Brian on 5 Oct,2023
Dear Yah,Thank you for taking the time to share your feedback.Kind regards, Brian

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brian on 5 Oct,2023
Dear Toni,It was our pleasure looking after you and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brian on 5 Oct,2023
Dear ibis Guest,Thank you for staying and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian