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Reviews of Mercure London Heathrow Hotel

4 out of 5
Mercure London Heathrow Hotel
Shepiston Lane, Hayes, England

Reviews

6.8
Rating 10 - Excellent. 262 out of 1004 reviews" "
Rating 8 - Good. 294 out of 1004 reviews" "
Rating 6 - Okay. 174 out of 1004 reviews" "
Rating 4 - Poor. 126 out of 1004 reviews" "
Rating 2 - Terrible. 148 out of 1004 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zaneta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for changing for us a new much better room 🙏
Stayed 1 night in Apr 2024

10/10 Excellent

Salar

Liked: Cleanliness, staff & service
Staff are friendly
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness
If you’re a white person you’ll likely find this hotel uncomfortable. The staff are not very friendly and are not attentive to you unless you are from certain countries. The rooms are very basic and not that well maintained and there is 0 soundproofing. Would not book again.
Stayed 1 night in Apr 2024

2/10 Terrible

Ajmal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I’ve ever stayed at, Unprofessional Noisy And more of a shag place seems like With inappropriate noises coming from rooms etc
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Frank Gabriel

Liked: Amenities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

miles

Travelled with partner
Great place to stay. Close to Heathrow
Stayed 2 nights in Apr 2024

2/10 Terrible

Nandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
My toilet never flushed and shower water overflowed
Stayed 1 night in Apr 2024

6/10 Okay

Nicola

Travelled with family
Liked: Staff & service
Rubbish outside the window (on lower floor roof), bathroom tiny, corridor too narrow and needs decorating. Staff friendly and evening food good.
Stayed 1 night in Apr 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely
Stayed 1 night in Apr 2024

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good airport hotel for one night only
Stayed 1 night in Apr 2024

2/10 Terrible

Azhar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Mercure Heathrow hotel, and I must express my deep disappointment with the entire experience. From start to finish, my stay was marred by a series of issues that are simply unacceptable for a hotel of Mercure's reputation. Frankly, I am disgusted and this was made worse by a terrible response from the manager who failed to reply to the complaint issues specifically and simply told me to go to Expedia to raise complaint. Shocking. Upon entering the lobby, it was immediately apparent that the hotel was in need of refurbishment. It was dirty and worn. The outdated decor and worn-out furnishings created an atmosphere that was far from welcoming. However, it was upon entering the room that my dissatisfaction reached its peak. Moreover, I was deeply disturbed by the lack of adherence to basic health and safety standards. The bathroom facilities were unsanitary, with evidence of mold and limescale in the shower areas. There was huge pile of dirty mattresses in the parking which also posed a potential health risk to guests. As a guest, I expect a clean and hygienic environment, which unfortunately was not provided during my stay at your hotel. The room itself felt dingy and neglected, with mattresses so worn out that a comfortable night's sleep was out of the question. Literally, on all three mattresses, you sink in and they are extremely worn. Furthermore, the breakfast provided was of incredibly poor quality. The products tasted awful.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Nothing about this hotel I liked. The room was dirty. The Smell was dreadful. The bathroom was very small. Shower was too small for regular sized people. The entrance door to the room was very narrow and was very hard to open. I would never recommend this Hotel and never stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Ataif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sarbjot

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star hotel. It is misleading to labeled it as such. The rooms are adated and you know that dated smell from an old property..Yes you smell that. Plus twice they knocked on my door before check out time. The second was telling. The manager said she wants to know if the room was clean...lol. I said to myself of course it is the kind of thing you expect from a 2 star hotel not a 4 star one but the Mecure name gives it that borrowed credibility. To be fair it is not far from terminal 5 so might work if your stay is short and not for relaxation.
Stayed 1 night in Apr 2024

8/10 Good

Lauren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was tidy
Stayed 1 night in Apr 2024

4/10 Poor

Mia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We didn’t realize how long it would take to get to the airport and that the Heathrow Hoppa didn’t stop at this hotel. The drains in the hotel room didn’t work fully, so shower was very short! We will at the airport next time to avoid spending money on cabs!
Stayed 1 night in Apr 2024

10/10 Excellent

Abdiaziz

Stayed 2 nights in Mar 2024

2/10 Terrible

Elryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Eleanor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I usually stay in a premier inn before my flight. Unfortunately they were booked up. I have stayed in multiple Mercure hotels in the past and the rooms have been very nice, this room however was shocking. The radiator was on full blast with a plug in radiator also on full blast. I obviously unplugged the plug in, then I went to turn the AC on and that was the oldest looking thing I’ve seen. It hardly worked. The bathroom was disgusting, dirty tiles and chunks of plastic missing from the bath. It smelled really damp in the bathroom. Also the plug didn’t work in the bath. I would never stay again
Stayed 1 night in Mar 2024

2/10 Terrible

Mel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am disgusted by our stay in the Mercure Heathrow. The car park is terrible with broken machinery and water leaking everywhere. The corridors smell of sewage and have lots of flies and empty food containers. The room was ok except the bed was very uncomfortable and creaked everytime I moved which meant I didn't sleep well. Breakfast was crowded and the food was awful for a vegetarian. The food was over cooked on the outside and undercooked on the inside. Staff weren't interested and never asked if we were happy with our stay.
Stayed 1 night in Mar 2024

4/10 Poor

Donna

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Breakfast very limited and messy tables probably due to not enough staff hotel is tired and needs updating.
Stayed 2 nights in Mar 2024

2/10 Terrible

Cora

Disliked: Cleanliness, property conditions & facilities
The hotel room was dirty, expected more from a Marriott hotel, and for £70. The car park was full of mouldy mattresses. Air con until was broken. The toilet seat was not attached to the toilet. Overall experience was poor
Stayed 1 night in Mar 2024

8/10 Good

Caroline

Stayed 1 night in Mar 2024

8/10 Good

Anup

Liked: Cleanliness
Stayed 12 nights in Feb 2024

10/10 Excellent

Gurlal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Taha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chester

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Just a shame that it's no longer on the Heathrow hoppa shuttle run.
Stayed 1 night in Feb 2024

4/10 Poor

Cameron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel no water was running in our rooms hotel is very dated they couldnt find my booking on the system i booked again to show i did book it they said they will refund it but it still didnt show on the system i was waiting for ages to just check in to then check in to a room with a broken sink and no remote along with it being very cold
Stayed 1 night in Feb 2024

2/10 Terrible

Johnpaul

Stayed 1 night in Feb 2024

6/10 Okay

Irfan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs to renovate & Upgrade. Breakfast should be better. Did not expect from a Marriott group of hotel
Stayed 1 night in Feb 2024

8/10 Good

hirsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Hari

Stayed 1 night in Feb 2024

10/10 Excellent

Shengkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception was warm and helpful to provide an early check in.
Stayed 1 night in Feb 2024

2/10 Terrible

Sean

Stayed 2 nights in Feb 2024

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024

4/10 Poor

Martin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After our previous visit , we have noticed the hotel has really gone down hill. Leaks in the hallway and our room. Poor condition.
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay
Stayed 1 night in Feb 2024

6/10 Okay

Jean Noel

Lift was not working Bar looks nice
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Hotel staff were not helpful. No information given on check in for hotel amenities. No details on Wi-Fi or check out times or breakfast. No information in the room regarding this either. The room was dirty with crumbs in my bed. The bathroom radiator had electrical cables hanging out. On check out- I was ignored by staff as they were having a disagreement over something. Over all a terrible stay which is a shame as I have always rated mercure-my advice - stay in the premier inn a few yards away
Stayed 1 night in Feb 2024

10/10 Excellent

Salehalmahdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2024

6/10 Okay

George Kojo

Liked: Cleanliness
Stayed 4 nights in Jan 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No elevator and only found out when checking in. Bathroom sink dirty and doesn't work Towels dingy
Stayed 1 night in Jan 2024

10/10 Excellent

Joy

Lovely hotel
Stayed 1 night in Jan 2024

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024