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Reviews of Sapphire Hotel

3 out of 5
Sapphire Hotel
35 Shepherds Bush Road, London, England

Reviews

6.6
Rating 10 - Excellent. 183 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 231 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 136 out of 1000 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Steve

Disliked: Cleanliness, amenities, property conditions & facilities
The initial room I was allocated was damp and was the size of a broom cupboard. The second one was fit for purpose but little more.
Stayed 1 night in Apr 2024
Response from Adil on 23 Apr,2024
Dear Steve, Thank you for your Valuable feedback. We are happy to accommodate you again. Thank you.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean litte hotel with mini fridge, free coffee, tea, toiletries and fan! Safe and cozy building I love the kindness of the hotel concierge and the cleaning lady Highly recommended!!
Stayed 3 nights in Apr 2024
Response from Adil on 21 Apr,2024
Dear Barbara, Thank you for your highest marks of 5 out of 5 , We are happy to have you again at our hotel. Thank you.

8/10 Good

Ghassan

Liked: Staff & service
Ok
Stayed 1 night in Apr 2024
Response from Adil on 20 Apr,2024
Dear Ghassan, Thank you for giving your valuable feedback of 4 out of 5. We really appreciate your feedback. Thank you.

10/10 Excellent

E J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally had some apprehension with staying here based on other reviews, but I was looking for somewhere cheap- and WOW. I loved the stay here!! The beds were clean and comfortable, the bathroom was also clean and the staff were very friendly. This is a great hotel as it’s just down the road from the O2 Shepherd’s Bush Empire (what we came for) and both of Shepherd’s Bush’s tube stations are less than a 10 minute walk away!! Additionally, many reviews mentioned that they booked Sapphire and were asked to stay in the Pearl (sister hotel) this was also the same case for us, however, instructions to do so were clear and simple so don’t worry. A 5/5 star stay for sure, if I’m ever in Shepherd’s Bush again, this will be the hotel I choose!!
Stayed 2 nights in Apr 2024
Response from Adil on 17 Apr,2024
Dear Guest, Thank you for your outstanding feedback of 5 out of 5.We really appreciate your valuable feedback. Thank you.

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Good value budget hotel in a great location.
Stayed 1 night in Apr 2024
Response from Adil on 17 Apr,2024
Dear Wayne, thank you for giving us high marks and staying with us

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffordshire were very amenable and could not do enough for us
Stayed 1 night in Apr 2024
Response from Sagar on 12 Apr,2024
Dear Stephen, Thank you for the marks. We appreciate your valuable feedback. Thank you.

10/10 Excellent

Andrew

Travelled with partner
I was pleasantly surprised by the hotel. No frills just what I need. Very clean, easy to book in and everything it said it would be. I can’t fault it for the money.
Stayed 1 night in Apr 2024
Response from Adil on 7 Apr,2024
Dear Guest, Thank you for your outstanding feedback of 5 out of 5. We really appreciate your valuable feedback. Thank you.

8/10 Good

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean friendly budget hotel. Stayed in a double room en suite. Was a bit like Harry Potter as it was under the stairs, however it was very quiet and the bed was sooo comfy almost slept as well as i would at home.
Stayed 1 night in Feb 2024
Response from Adil on 4 Apr,2024
Dear Simon, Thank you for the great feedback of 4 out of 5. We really appreciate your valuable feedback. Thank you.

6/10 Okay

Errol

Travelled with partner
Liked: Staff & service
After I booked this hotel my partner read some terrible reviews about this hotel but they had a no refund policy so we still went ahead. Most of the bad reviews that I read all complained about staying in the Sapphire's sister hotel, the Pearl. For us and for the price we paid (Around £55.00 per night) it was ok. The decor wasn't bad and the beds were clean and comfy. The only thing that let it down was the poor shower pressure, the rusty soap holder (it was so bad the whole holder was literally brown with rust) and it could do with a lick of paint here and there. But as I said for the price we paid it was ok.
Stayed 1 night in Mar 2024
Response from Adil on 4 Apr,2024
Dear Errol, Thank you for your feedback of 3 out of 5. We really appreciate your valuable feedback and we are doing the renovation in the hotel and take this in the attention. Thank you.

6/10 Okay

VIRGINIE

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I really liked the location of the property which is close to many shoppings and convenient stores. But the walls of the room were presenting stains of molds. Besides they can improve the facilities in the rooms by adding a tray for tea and coffee bags, cutterly, glasses and not one or two plates and a microwave. I did kot appreciate the fact that they lodged me neither in Sapphire hotel nor in Pearl hotel but in another sister hotel of Sapphire hotel which was next to it.
Stayed 2 nights in Mar 2024
Response from Adil on 4 Apr,2024
Dear Guest, Thank you for your feedback of 3 out of 5. We really appreciate your valuable feedback. Thank you.

10/10 Excellent

Nigusu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Adil on 4 Apr,2024
Dear Nigusu, Thank you for your Outstanding feedback of 5 out of 5. We really appreciate your valuable feedback. Thank you.

8/10 Good

Vinh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Near office location.
Stayed 1 night in Mar 2024
Response from Adil on 23 Mar,2024
Dear Guest, Thank you for your fabulous feedback of 4 out of 5. We appreciate your valuable feedback. Thank you.

2/10 Terrible

Adnan

Disliked: Cleanliness, staff & service, property conditions & facilities
Had bugs on the bed. Mold on the walls. The worst hotel I’ve seen
Stayed 1 night in Mar 2024
Response from Adil on 20 Mar,2024
Dear Guest, Thank you for staying with us, We are doing pest control regularly in our hotel, We also changed your room upon this issue and you were happy for the new room. We did the pest control same day as you bring this to our notice. Thank you for the feedback.

8/10 Good

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple stay.
Stayed 1 night in Mar 2024
Response from Adil on 18 Mar,2024
Dear Chloe, Thank you for your valuable feedback of 4 Out of 5. We really appreciate your feedback. Thank you.

6/10 Okay

Emily

Stayed 1 night in Mar 2024
Response from Adil on 7 Apr,2024
Dear Guest, Thank you for staying at our hotel and giving us feedback of 3 out of 5. We really appreciate your valuable feedback. Thank you.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, comfortable bed, friendly staff
Stayed 1 night in Mar 2024
Response from Adil on 10 Mar,2024
Dear Gabriela, Thank you for your fabulous feedback and giving us top score of 5 out of 5. We really appreciate your feedback. Thank you.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Nice property handy for transport
Stayed 1 night in Mar 2024
Response from Adil on 3 Mar,2024
Dear Stephen, Thank you for giving us good marks of 4 out of 5, we appreciate your feedback. Thanks again.

8/10 Good

Renee didriksen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gave us everything we needed for our short trip to London.
Stayed 6 nights in Feb 2024
Response from Adil on 2 Mar,2024
Dear Renee, Thank you for giving us top marks of 4 out of 5. We really appreciate your feedback. Thanks again.

8/10 Good

Naiyar

Stayed 2 nights in Feb 2024
Response from Adil on 20 Mar,2024
Dear Naiyar, thank you for the high marks of 4 out of 5 and for staying with us

4/10 Poor

Anthony

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was unusable. there was no access to an elevator and the area was pretty sketchy. would never book again
Stayed 4 nights in Jan 2024
Response from Adil on 1 Feb,2024
Dear Anthony, Thank you for staying at our hotel. We do not have elevators in the hotel. If you had any problem like wifi , you should have come to us, we could change your room . Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice, can’t get any better for the price. Enjoyed my time with great service
Stayed 6 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Paul, thank you for the outstanding marks of 10 out of 10, Thank you once again for staying with us

8/10 Good

ADAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap exactly what I needed to spend a night good transport links. Mine was due to a football match so perfect for overnight stay.
Stayed 1 night in Jan 2024
Response from adil on 30 Jan,2024
Dear Adam, we are glad you stayed overnight at the hotel and the top marks of 4 out of 5. Many thanks

8/10 Good

MARITA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was offered Sapphire’s sister property when I checked in (which was annoying), the overall property was decent. No elevator so lots of stairs to climb if your on the top floor. A bit noisy with outside traffic at all times. Good access to transport links and restaurants etc.
Stayed 4 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Marita, Thank you for your high marks of 4 out of 5. We really appreciate it. Kind regards, Sapphire Hotel.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and very helpful
Stayed 3 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Ana, Thank you for your top review of 10/10, We glad that you enjoy your stay here. Many thanks. Sapphire Hotel.

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for solo traveller!
Stayed 3 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Xiaoyan, Thank you for your top score 10 out of 10 to us. Thank again. Sapphire Hotel.

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from adil on 30 Jan,2024
Dear Isabelle, Thank you for giving top score of 5 out of 5 to us. It was pleasure to have you with us. Thanks, Sapphire Hotel.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Ian, Thank you for your top score of 5 out of 5. Many thank, we really appreciate this. Thank you, Sapphire Hotel.

2/10 Terrible

Fatima

Stayed 6 nights in Dec 2023
Response from adil on 30 Jan,2024
Dear Fatima, Thank you for staying at our hotel. Can you send us email regarding what things made you give us score of 1 out of 5 in order to improve the guest experience at our hotel. Thank you. Sapphire Hotel.

2/10 Terrible

Erin

Stayed 8 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear Erin, Thank you for staying with us. Can you send us the email what went wrong which can help us to improve guest experience.

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from adil on 30 Jan,2024
Dear LawrenceThank you for staying with us. Can you send us the email what went wrong which can help us to improve guest experience.

8/10 Good

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 14 nights in Dec 2023
Response from adil on 30 Jan,2024
Dear Hector, Thank you for giving us great marks of 4 Out of 5. Thank you again.

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The was by far the worst place I have ever stay . False advertisement in the pictures u have on website. No lamp even in room show in picture. No phone in room . Dirty bathroom and mold on ceiling! Bathroom so small u can’t even change in there. Not in pictures they look nice . Closet filthy one wire hange and smelled aweful! No place for luggage except floor . Maybe 75 ft in total sq ft for 2 beds! Nothing like pictures! Do not stay here
Response from adil on 30 Jan,2024
Dear Deanna, Thank you for staying with us.We are doing rooms refurbishment.

6/10 Okay

Julianna

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Adil on 1 Feb,2024
Dear Juliana , Thank you for staying at our hotel. Thank you for giving us score of 6 out of 10. If you can send us email what need to be improve at the hotel so the we can improve the hotel for the guests. Thank you.

8/10 Good

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Big room. C
Stayed 1 night in Jan 2024
Response from Adil on 1 Feb,2024
Dear Eva , Thank you for staying at our hotel. We really appreciate you giving us top score of 4 out of 5. Thanks again.

4/10 Poor

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was not put in Sapphire but instead was in their sister hotel the Pearl . Staff on duty helpful but being sent to a sister hotel was not what I wanted. I have limited mobility and food on premises would have been welcomed.
Stayed 1 night in Dec 2023
Response from Adil on 1 Feb,2024
Dear Ellen, Thank you for staying at our hotel. We apologise if you had any inconvenience at our hotel. We have our reception working from there only and it is under a minute walk. We will take your suggestion into account. Thank you.

10/10 Excellent

Darwin

Stayed 1 night in Dec 2023
Response from adil on 30 Jan,2024
Dear Darwin, Thank you for giving top score of 5 out of 5 to us. It was pleasure to have you in the house here. Thank you. Sapphire Hotel.

10/10 Excellent

Eliza

Stayed 1 night in Dec 2023
Response from Adil on 30 Jan,2024
Dear Eliza, Thank you for your top score of 5 out of 5. Many thanks.

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Adil on 1 Feb,2024
Dear Adam, Thank you for staying at our hotel. It give us great joy for receiving top score of 10 out of 10. Thanks again.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adil on 1 Feb,2024
Dear DeniseThank you for giving us top score of 8 out of 10We appreciate a lot. Thanks again.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on Shepherd’s Bush road
Stayed 2 nights in Oct 2023
Response from Adil on 1 Feb,2024
Dear JohnThank you for giving us top score of 10 out of 10We really appreciate a lot.

6/10 Okay

Alison

Travelled with group
Clean bathroom, comfy bed, fresh towels. Huge gaping hole in the ceiling though.
Stayed 1 night in Dec 2023
Response from Adil on 1 Feb,2024
Dear Alison, Thank you for staying at our hotel and giving score of 3 out of 5. Hotel is going through refurbishment in this days. Thank you again.

8/10 Good

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
Very convenient for staying in the Shepherd’s Bush area! My top floor room even had a little balcony which was an unexpected treat! Would definitely stay here again if needed.
Stayed 1 night in Dec 2023
Response from Adil on 1 Feb,2024
Dear GuestThank you for giving us top score of 4 out of 5We appreciate a lot. Thanks again.

6/10 Okay

Hitomi

Stayed 3 nights in Dec 2023
Response from Adil on 1 Feb,2024
Dear Hitomi , Thank you for staying at our hotel. Can you send us the Email what should we do to improve the guest experience in the hotel. Thank you again.

8/10 Good

Clive

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here staff friendly rooms were clean , Ideal place to stay if going into London
Stayed 4 nights in Nov 2023
Response from adil on 27 Nov,2023
Thank you Clive for the kind remarks and high score

4/10 Poor

Divine Grace

Stayed 1 night in Nov 2023
Response from adil on 27 Nov,2023
thank you for your feedback

4/10 Poor

Amanda

Stayed 3 nights in Nov 2023
Response from adil on 27 Nov,2023
thank you for your feedback

2/10 Terrible

Harvey

Stayed 1 night in Nov 2023
Response from Adil on 1 Feb,2024
Dear Harvey, Thank you for staying at our hotel. Can you send us the email so we can improve the guest experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful staff especially aldi and martin
Stayed 2 nights in Nov 2023
Response from adil on 19 Nov,2023
Thank you Mark for the highest score of 5 out of 5 and the kind remarks

4/10 Poor

Nasan

Stayed 4 nights in Nov 2023
Response from azzy on 19 Nov,2023
Dear Nasan, thank you for your feedback

8/10 Good

Kieran

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price. You get what you pay for.
Response from adil on 16 Nov,2023
Dear Kieran, thank you for the top marks of 4 out of 5 and staying with us , many thanks once again