Exterior

Reviews of The Westbridge Hotel

4 out of 5
The Westbridge Hotel
335-337 High Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique hotel. Close to transit and the ABBA arena. Comfy beds and impeccably maintained!
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff , hotel very clean
Stayed 1 night in Apr 2024
Response from Pierre Runacher on 28 Apr,2024
Dear Tina,Thank you for this lovely review. We are glad that you enjoyed your interactions with our team members and found our hotel very clean.We hope to welcome you back in the near future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside the property was good ,my wife love it
Stayed 1 night in Apr 2024
Response from Pierre Runacher on 24 Apr,2024
Dear Stephen,We are glad to hear that you and your wife enjoyed your stay and that she loved the property! Providing a pleasant experience for our guests is our goal, and we are pleased to know that you found the interior of our property to your liking. We appreciate your feedback and hope to welcome you both back for another enjoyable stay in the future!Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean accommodation. Room small but had everything we needed. Staff absolutely delightful - friendly and helpful. Breakfast excellent - far better than in many dearer hotels.
Stayed 2 nights in Apr 2024
Response from Pierre Runacher on 22 Apr,2024
Dear Sue,Thank you for your lovely review! We are glad to hear that you found our accommodation comfortable and clean, with everything you needed. We are pleased to know that you enjoyed our friendly and helpful staff and that you found our breakfast excellent. We appreciate your kind words and hope to welcome you back for another enjoyable stay.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walking to Stratford shopping centre and Stratford underground and to the Abba arena. Staff really friendly and helpful. Checked in 2 hours early as our room was ready.
Stayed 1 night in Apr 2024
Response from Pierre Runacher on 20 Apr,2024
Dear Caroline,Thank you for your great review! We are glad you found our location convenient and our staff friendly. We hope to welcome you back soon!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice little hotel which is conveniently located in Stratford, just a short walk from Stratford station (with several connections into central London), Westfield, and the Olympic Park. It takes around 30-40 minutes to get to central depending on where exactly you're heading. My room was quite compact, but the space was used pretty well, and the bed was very comfortable; I slept well. There were a couple of minor cleanliness issues - a hair in the sink when I arrived, a couple of small stains on the edge of the duvet - but nothing so serious as to cause me a concern or worth complaing about. The bathroom had a quite unpleasant smell most of the time though, for some reason! Again, not serious, but a bit strange. I did also find the room a touch cold, even after playing with the a/c, but not uncomfortably so. Staff were friendly and welcoming. Overall, I had an excellent stay and would consider returning in future.
Stayed 3 nights in Apr 2024
Response from Pierre Runacher on 20 Apr,2024
Dear Shane,Thank you for your detailed feedback! We are pleased to hear that you enjoyed our convenient location in Stratford and found our hotel suitable for your needs. We apologise for the minor cleanliness issues and the unpleasant smell in the bathroom; we will address these promptly to ensure a better experience for our guests. Nonetheless, we are glad you had a comfortable stay overall and appreciated our friendly staff. We look forward to welcoming you back in the future!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service
We had a good one night stay. We would have liked a proper dinner but were unaware that we could order from another restaurant for delivery before we ordered our pizza. We would have liked somewhere comfortable to sit to have a drink in the evening. The breakfast was good. Staff very pleasant. Perhaps a few sofas dotted around would ebcourage people to stay for a drink.
Stayed 1 night in Mar 2024
Response from Pierre Runacher on 29 Mar,2024
Dear Sally,Thank you for your feedback. We are glad you had a good one-night stay and enjoyed our breakfast. We appreciate your suggestions and will consider them for future improvements. We hope to welcome you back soon.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suite in great location for Olympic Park / Abba Arena.
Stayed 2 nights in Mar 2024
Response from Pierre Runacher on 25 Mar,2024
Dear Mark,Thank you for your review! We are glad you enjoyed our lovely suite and found our location convenient for accessing Olympic Park and the Abba Arena. We hope to welcome you back soon!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was small but was cosy & perfect for a one night stay
Stayed 1 night in Mar 2024
Response from Pierre Runacher on 17 Mar,2024
Dear David,Thank you for your feedback! We are happy to hear that you found our room cosy and suitable for your one-night stay, despite that you found it rather small. We hope you had a comfortable stay and we look forward to welcoming you back in the future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were absolutely lovely. Nice touches in the room - felt well thought out. Very handy for Westfield & public transport.
Stayed 1 night in Mar 2024
Response from Pierre Runacher on 17 Mar,2024
Dear Jacqueline,Thank you for your feedback! We are pleased to hear that you found our staff absolutely lovely and appreciated the thoughtful touches in the room. We are glad our hotel's location was convenient for you, being close to Westfield and public transport.We hope to welcome you back for another great stay in the future.Best regards,Pierre RunacherOperations Manager The Westbridge Hotel

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For ABBA Voyage this was a good stay, a bit of a walk but no more that 10-15 mins
Stayed 1 night in Feb 2024
Response from Pierre Runacher on 4 Mar,2024
Dear Carl,Thank you for your feedback! We are glad to hear that you had a good stay with us while attending the ABBA Voyage concert. It is great to know that our location, although a bit of a walk, was manageable and convenient for you, taking no more than 10-15 minutes.We appreciate you choosing to stay with us and hope to welcome you back for another enjoyable stay in the future!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place my stay was quite good, the service was alright and its quite close to stratford station and Westfield which is also very convenient.
Stayed 1 night in Feb 2024
Response from Pierre Runacher on 23 Feb,2024
Dear Patrice,Thank you for choosing to stay with us and for sharing your experience! We are pleased to hear that you found our hotel to be a nice place for your stay and that you enjoyed the convenience of our location near Stratford station and Westfield. We appreciate your feedback on our service and will strive to make improvements wherever possible. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and friendly, the room was clean and bed very comfortable. Only a few minutes from Stratford Rail Station and ideally situated for the ABBA voyage concert. The room was quiet, and there was everything you would ever want for breakfast, excellent, (self service) but run very efficiently again with friendly staff. Would definitely stay here again when visiting the area.
Stayed 1 night in Feb 2024
Response from Pierre Runacher on 18 Feb,2024
Dear Peter,Dear [Guest's Name],Thank you for this amazing review! We are thrilled to hear that you found our staff polite and friendly, our rooms clean and comfortable, and our breakfast excellent and efficiently run. It's great to know our proximity to Stratford Rail Station and the ABBA Voyage concert was convenient for you. We look forward to welcoming you back on your next visit to the area!Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location for the Abba Arena. Staff helpful. Breakfast excellent.
Stayed 1 night in Feb 2024
Response from Pierre Runacher on 18 Feb,2024
Dear Catherine,Thank you for your fantastic review! We are pleased you found our location brilliant for the Abba Arena and that our staff were helpful during your stay. We are glad to hear that you enjoyed our excellent breakfast as well. We hope to welcome you back soon!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An old building which has been updated to a very high standard. Our room was compact but had sufficient space to accommodate us for our two night stay. The bathroom was spotless. We loved our balcony. Although on a busy road the rooms are set back from the road and so quiet. Indeed our room was very quiet and we weren't aware of neighboring rooms. Controlling lights and heat was straightforward. The handle on our bathroom door was very stiff. A huge variety at breakfast and of good quality. Breakfast room was large and had attentive staff . Only a 6 minute walk to Stratford underground and international station and Westfield shopping mall.
Stayed 2 nights in Feb 2024
Response from Pierre Runacher on 14 Feb,2024
Dear Fiona,Thank you for your feedback! We are glad you enjoyed your stay in our updated old building. Despite being on a busy road, the rooms are quiet and well-equipped. We apologize for the stiff bathroom door handle. It is great to hear you enjoyed the variety and quality of our breakfast. Our location, just a 6-minute walk to Stratford underground and international station as well as Westfield shopping mall, was convenient for you. We appreciate your feedback and hope to welcome you back soon!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with my young daughter as we were going to ABBA Voyage. Perfect location and the hotel was quiet and friendly. Would highly recommend.
Stayed 1 night in Feb 2024
Response from Pierre Runacher on 14 Feb,2024
Dear Linda,Thank you for your feedback! We are delighted to hear that you and your daughter had a pleasant stay with us and that our location was perfect for attending the ABBA Voyage. We are glad you found the hotel quiet and the staff friendly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for the price in London. Right 2 minute walk from Stratford station so really close to Westfield for shopping too. Upgraded my room for free which was a great surprise, best sleep I had in a while!
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 8 Feb,2024
Dear Sean,Thank you for your fantastic review! We are delighted you found our hotel excellent value in London. It is great to hear our location was convenient for you and that you enjoyed a complimentary room upgrade. We look forward to welcoming you back soon!Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

David

A
Stayed 2 nights in Jan 2024
Response from Pierre Runacher on 3 Feb,2024
Dear David,Thank you for this lovely rating.We are glad you had a great time with us.We hope to welcome you back in the near future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our night staying here, the young blondish concierge gentelman was an absolute prize and made us so welcome, i believe his name started with a B, he deserves the biggest shout out. We were also staying at the hilton Gantry for a few days before and decided we wanted to check out some other stays in the area and we were not disappointed, the bed was more comfy and the dressing gown and towels were softer. Great stay.
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 30 Jan,2024
Dear Tiffany,Thank you for your wonderful feedback! We are thrilled to hear that you loved your night staying with us and that Balazs our Duty Manager, made such a positive impression on you. We will be sure to pass on your kind words to him.We are glad that you chose to explore other stays in the area and that you found our bed more comfy and our dressing gowns and towels softer compared to your previous stay. It is great to know that we exceeded your expectations and provided you with a fantastic experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Sue

Travelled with family
Very nice and helpful staff.
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 29 Jan,2024
Dear Sure,Thank you for this sweet review.We appreciate your comments on the friendliness of our team members and are glad that they contributed to a successful stay.We hope to have the pleasure of welcoming you back in the near future.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 29 Jan,2024
Dear Anthony.Thank you for rating your stay.Glad you had a good time.We hope to see you again soon.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay.
Hotel in a great location - highly recommend
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 29 Jan,2024
Dear Brenda,Thank you for this amazing feedback we are glad you had a great time with us. We hope to welcome you back in the near future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Friendly staff and clean room but advertised as having a gym which was why I chose it and when I got there told it was being refurbished
Stayed 4 nights in Jan 2024
Response from Pierre Runacher on 21 Jan,2024
Dear Anthony,Thank you for taking the time to share the feedback of your recent stay at the Westbridge Hotel. We are pleased that you enjoyed your interactions with our team members and found the room clean.We are sorry that you were disappointed with our gym being under refurbishment, we have passed on the information about its process since the early stage of the process to our Online Travel Agent partners, this should have been displayed at the time of booking. We apologise as it marred a part of your stay,We hope to have the pleasure of welcoming you back in the future, please feel free to give us a call and check if the gym is opened prior to your next booking.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Gideon

Stayed 1 night in Jan 2024
Response from Pierre Runacher on 17 Jan,2024
Dear Gideon, Thank you for this lovely rating. We are glad you had a great time with us. We hope to welcome you back in the near future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean & tidy, very friendly & helpful staff. Breakfast choices were excellent. Very clean dining area. Overall warm & friendly.
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 17 Jan,2024
Dear Georgina,Thank you for your positive feedback! We are thrilled you enjoyed your stay with us. It is great to hear that our hotel, staff, and breakfast choices met your expectations. Your satisfaction is our priority, and we look forward to hosting you again in the future.Best Regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westbridge was a great place to stay. The staff were all welcoming, helpful and courteous. Our room was pleasant and everything worked as it should. Breakfast offered a wide range of well presented fare in pleasant surroundings. I would highly recvomend.
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 16 Jan,2024
Dear Jeremy,Thank you for taking the time to share the experience of your recent stay. We are delighted that you had a great time with us and appreciate your kind words about the hotel, the friendliness of the staff and our breakfast. Thank you for your recommendation and we will be looking forward to welcoming you back.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 15 Jan,2024
Dear David,Thak you for this lovely rating, we are glad you had a great time and hope to see you again very soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even My Wife Was Happy !!
I booked this hotel for my wife because I have stayed there before, its very safe, very well run and and in a wonderful position, she was very happy.
Stayed 2 nights in Jan 2024
Response from Pierre Runacher on 12 Jan,2024
Dear Daniel,Thank you for your positive feedback! We are thrilled to hear that both you and your wife enjoyed the hotel. It's great to know that you find it safe, well-run, and in a wonderful position. We appreciate your continued trust in our services and look forward to welcoming you both back in the future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Pierre Runacher on 29 Jan,2024
Dear Thomas,Thank you for this lovely rating.We are pleased you had an excellent time with us and will be looking forward to welcoming you back.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Standard but not the best
The room we got (standard double on ground floor) did not really look like the pictures provided here. There’s no shower door partitioning the shower from the rest of the bathroom, curtains would be wrapped around your body. All of the on demand films need to be paid for to view. Most of them were adult films. But if you wanna watch news or basic TV channels it’s grand. Staff are very friendly!
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 9 Jan,2024
Dear Guest,Thank you for sharing your feedback. We apologise for any discrepancies in the room and the on-demand film options. We appreciate your kind words about our friendly staff. Your input is valuable, and we hope to provide an improved experience on your next visit.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

4/10 Poor

Jason

Stayed 1 night in Jan 2024
Response from Pierre Runacher on 27 Jan,2024
Dear Jason,We are sorry to hear that you were not fully satisfied with the service received.Should you wish to discuss this further feel free to contact me directly.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pierre Runacher on 9 Jan,2024
Dear Stuart,Thank you for this amazing rating.We are pleased that you had a great stay and we will be looking forward to having you back.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Pierre Runacher on 9 Jan,2024
Dear Steven,Thank you for rating your recent stay at the Westbridge Hotel.We are glad you had a great time with us and hope to welcome you back in the near future.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good hotel was clean and well presented. Staff were very efficient and helpful.
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 8 Jan,2024
Dear Liam, Thank you for this lovely review.We are glad you had a great stay.Come back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Land

The receptionists guys were great thank you for being professional
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 1 Jan,2024
Dear Land,Thank you for this lovely rating and feedback. We are glad that you had a great interaction with our team members and enjoyed your stay.We hope to welcome you back in the future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. I had a beautiful room. The staff were really friendly, welcoming and helpful. I booked this hotel to attend the ABBA arena. It was convenient to walk from the hotel. I did it in under 15 minutes. Even though the area around the hotel is busy, you cannot hear it. It was very peaceful. A really great stay.
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 28 Dec,2023
Dear Melanie,Thank you so much for taking the time to share the experience of your recent stay with us.We are delighted to hear that you had a great time and enjoyed the room and felt our staff friendly and welcoming.Our location makes us ideal for any ABBA fan coming to attend ABBA Voyage in Pudding Mill Lane.We hope to have the pleasure to welcome you back in the future.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 28 Dec,2023
Dear Benjamin, Thank you for this lovely rating we are glad that you had a great time with us.Come back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Betül

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Pierre Runacher on 27 Dec,2023
Dear Betul,Thank you for this lovely rating, we are glad that you had a great time with us.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
Excellent hotel with wonderful service. Stayed here for ABBA Voyage which is a 10/15 minute walk away. Highly recommend
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 23 Dec,2023
Dear Bruce,We are so happy that you had an excellent time in our hotel. Our proximity to the ABBA Arena in Pudding Mill Lane makes us an ideal location for any ABBA attending the venue.We appreciate your kind about the service received and are thankful for your recommendation.We are looking forward to welcoming you back in the future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Pierre Runacher on 23 Dec,2023
Dear Alan,Thank you for rating your stay. We are glad you had a great time with us and hope to have you back soon.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

6/10 Okay

Joanne

Travelled with group
Disliked: Property conditions & facilities, room comfort
Abba Voyage Trip
Room did not look like the picture. Was very dark, very old very tired. Next to main road so very noisy. All guests staying were going to the same concert - could have arranged a pre or after concert party - missed opportunity.
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 22 Dec,2023
Dear Joanne,Thank you for taking the time to review your recent stay at the Westbridge Hotel.We are sorry that you were not fully pleased with your stay. We have 7 different Junior Suites, which come in different shapes and styles. We always advise our guest to call us and find out if their preferred room is available before booking to avoid potential disappointment.In regards to the bar, we will check with our bartender why the ABBA playlist was not on upon your return from the venue.Wishing you a Merry Christmas ahead.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really good time, visited Blenheim Palace. Hotel food and drinks were pricey though, actually more expensive than London the following week!
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 1 Feb,2024
Dear Brian,Thank you for this lovely rating.That said you may have wrote a review aimed to one of the different hotels you stayed in. As we are located in London.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Kerren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with superb room close to ABBA arena. Very comfortable and friendly. Would recommend.
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Kerren,Thank you for this amazing feedback, we are glad that you had a great stay with us and we are grateful for your words of appreciation about the hotel and the staff.We hope to welcome you back in the future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel and situated near our venue
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Stephen,Thank you for your feedback. We are glad that you had a great time with us.Your kind words about our location and the hotel are appreciated.We hope to welcome you back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Tracey,Thank you for your feedback.We are pleased by this great rating and we hope to welcome you back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, great position and good food,
The hotel is in beautiful grounds and the majority of staff very welcoming. The rooms are quite pleasant, if needing a slight upgrade, but looked out onto a busy road. Althought, the noise from the road wasn’t a problem. Food in the bistro was enjoyable. Our main concern was the lack of wifi and the fact that only when we were in the main building could we access it. The reception staff were unhelpful over this issue and fobbed us off. Honesty is the best policy!
Stayed 2 nights in Oct 2023
Response from Pierre Runacher on 21 Dec,2023
Dear [Guest's Name],Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that you enjoyed the lovely surroundings, great position, and good food at our hotel. It's also heartening to know that the majority of our staff made you feel welcome, and you found the rooms pleasant despite the need for a slight upgrade.We appreciate your constructive feedback about the wifi issue. We apologise for any inconvenience you experienced and understand the importance of a reliable internet connection. We will ensure that our maintenance checks the internet box of your room as each room is equipped with a dedicated network for a safer and stronger connection, having recently upgraded our network to Leased Line, you should not have had any troubles during your stay.Thank you for your understanding, and we hope to welcome you back for an even better experience in the future.Best regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Lynne,Thank you for this superb rating.We are glad you had a great time with us.Come back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for ABBA and shopping!
Very helpful staff. Lovely room with fridge and coffee/tea/water. Soft bed, clean bathroom. Ritual toiletries. Location was 10 minute walk from the ABBA arena and 5 minutes from the Stratford mall and station. We didn't have breakfast, but it looked great!
Stayed 2 nights in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Nancy,Thank you for taking the time to review your recent stay at The Westbridge Hotel. We are glad that you enjoyed your interactions with our friendly staff, our rooms and amenities. Our location makes us an ideal spot for any ABBA fan attending ABBA Voyage and being close to Westfield Shopping Centre is an excellent addition to our venue.We hope to welcome you back in the future, and hopefully, you will join us for breakfast this time.Warm regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Carol,Thank you for this lovely rating.We hope to welcome you back soon.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Really disappointed with the hotel and all the good reviews...the room had no heating and was actually freezing, the bathroom was like an ice box, so cold you couldnt go without socks, the shower door didnt work..we were also disturbed when the people above flushed their toilet as the pipes must of ran through our bathroom. the phone didnt work...asked for an extra quilt and was given 2 heaters which couldnt be left on during the night and so was awake as so cold...also on checking out we werent asked how was your stay or anything like that...such a shame to be honest
Stayed 2 nights in Dec 2023
Response from Pierre Runacher on 21 Dec,2023
Dear Guest,We are sorry to hear about your poor experience during your stay, and the lack of heating in your room and that the heaters provided to warm up the room were not to your satisfaction, if made aware of your distress the team would have been looking at providing you with an alternative room for the night as your stay would have been more comfortable.Once again we apologise for your poor experience and we hope to have the chance to welcome you back in the future.Kind regards,Pierre RunacherOperations ManagerThe Westbridge Hotel