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"Wonderful stay! Could my room have been more updated? Sure, but that’s not why we chose this hotel. The location is fantastic! The staff was outstanding! Very comfortable bed!"

"Great location but that’s about it. Dirty towels, extremely small room, sink backed up, one roll of toilet paper, AC not working. Wouldn’t recommend staying. Ended up booking a new property the same day we arrived and eating the cost of both hotels to get out of there."

"Outstanding 5 star hotel "

"Excellent location to the Savoy theatre. Excellent restaurant Helpful friendly staff."

"Well worth the price, even for only one night. The level of service is great and everyone is very helpful. Very usefully located with a bridge to Heathrow terminal 5, this hotel was really easy to find and traverse. Big shout out to the restaurant across the bar, the service was great and the food was anazing"

"Overall We had a pleasant stay."

"Terrific location, staff was super welcoming and very clean and comfy room. Love how they offer you free beer, soft drinks, wine, snacks in the fridge for you. Highly recommend. "

"Clean rooms, helpful staff, restaurants in the area. It is a short walk from Westminster Abbey and the London Eye. Quiet hotel tucked away from the hustle and bustle of the city."

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "