"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"A reasonably okay place at a great location near multiple malls. Well equipped with washing machines and sometimes a dryer, there were definitely as many conveniences as there were inconveniences. There was low communication from the host, and while I can understand their business, my group was definitely under-equipped heading into our stay. The elevators were also under maintenance at the time and were not the easiest to use. It was moderately clean, but not the cleanest. Not a bad place, but...
"A reasonably okay place at a great location near multiple malls. Well equipped with washing machines and sometimes a dryer, there were definitely as many conveniences as there were inconveniences. There was low communication from the host, and while I can understand their business, my group was definitely under-equipped heading into our stay. The elevators were also under maintenance at the time and were not the easiest to use. It was moderately clean, but not the cleanest. Not a bad place, but...
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Agent Abas competent and accommodating, very helpful and responded quickly to requests. Housekeeping staff Mia and Kasum very diligent and cleaned well but not the second cleaner who was on her own. Good view.
The unit was on the 29 th floor and at the end of a long corridor not very conducive for a 92 year old woman with a walker. Also, there were no accessibility features like a rail in the bathroom or toilet.
Agent Abas competent and accommodating, very helpful and responded quickly to requests. Housekeeping staff Mia and Kasum very diligent and cleaned well but not the second cleaner who was on her own. Good view.
The unit was on the 29 th floor and at the end of a long corridor not very conducive for a 92 year old woman with a walker. Also, there were no accessibility features like a rail in the bathroom or toilet.
Fad
Reviewed February 25, 2024Reviewed February 25, 2024
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Noor Rita
Reviewed November 12, 2023Reviewed November 12, 2023
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
SUZHEN
Reviewed February 1, 2024Reviewed February 1, 2024
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Cw
Reviewed January 31, 2023Reviewed January 31, 2023
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
This hotel features a futuristic concept and has very beautiful skyline views of KL, including the Petronas Twin Towers and Merdeka 118. I had a very memorable and comfortable stay, and really appreciated the free suite upgrade. The hotel has a convenient central location, just a walking distance to shopping malls such as Suria KLCC.
This hotel features a futuristic concept and has very beautiful skyline views of KL, including the Petronas Twin Towers and Merdeka 118. I had a very memorable and comfortable stay, and really appreciated the free suite upgrade. The hotel has a convenient central location, just a walking distance to shopping malls such as Suria KLCC.
Zhi Yan
Reviewed September 12, 2025Reviewed September 12, 2025
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
Kshitiswar
Reviewed October 24, 2026Reviewed October 24, 2026
Everything about the hotel was flawless. Had an incredible stay with a superb view of the Petronas Towers. Super convenient to get to KLCC and other shopping areas! It was a restful stay that we enjoyed very much.
Everything about the hotel was flawless. Had an incredible stay with a superb view of the Petronas Towers. Super convenient to get to KLCC and other shopping areas! It was a restful stay that we enjoyed very much.