Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra
Reviews
7.2
Good
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When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away.
The airport shuttle came at 3:00 am, they have shuttles only at specific times.
Not much to do in the immediate area but a good place to stay as a transit hotel.
Naomi
Stayed 2 nights in Dec 2023
8/10 Good
Paul
Travelled with family
9 Oct,2023
Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Paul
Stayed 1 night in Oct 2023
Response from Khairun on 9 Oct,2023
To Mr Paul,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will explore every point you listed. so that we better understand how we can improve the quality of our properties and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management
Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Dillon
Stayed 1 night in Mar 2023
Response from Khairun on 8 Apr,2023
To Mr. Dillon,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will track every point you enter. so that we better understand how we can improve the quality of our property and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management
It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Raymond
Stayed 1 night in Jun 2018
Response from Khairun on 8 Jun,2018
To Mr. Raymond,
Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests.
Thank you for staying with us and we look forward to being able to serve you again.
Sincerely, Khairun Nadeni, Operational Manager
2/10 Terrible
Emma
11 May,2018
Disliked: Staff & service
Worrying
We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
Emma
Response from Khairun on 24 May,2018
To Mrs. Emma,
Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests.
Thank you for staying with us and we look forward to being able to serve you again.
Sincerely, Khairun Nadeni., Operational Manager
A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
Verified traveller
Stayed 1 night in Oct 2022
Response from Khairun on 10 Nov,2022
To Mr Martin Budde,Thank you for taking the time to leave a review of our property. Your review means a lot. We appreciate your review of our service and continuous improvement. We are very happy to know that you felt our hospitality during your stay.. We look forward to welcoming you again at Crew Express Hotel Kualanamu!Sincerely, Crew Express Hotel Management