Exterior detail

Reviews of Grand Mercure Medan Angkasa

5 out of 5
Grand Mercure Medan Angkasa
Jalan Sutomo No1 Medan, Medan, North Sumatra

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 118 reviews" "
Rating 8 - Good. 50 out of 118 reviews" "
Rating 6 - Okay. 22 out of 118 reviews" "
Rating 4 - Poor. 5 out of 118 reviews" "
Rating 2 - Terrible. 6 out of 118 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 26 Apr,2024
Dear Paul, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Muhammad

Stayed 1 night in Mar 2024
Response from Guest Experience Team on 26 Apr,2024
Tamu kami yang terhormat,Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Tentunya kami senang mengetahui pengalaman Anda menyenangkan. Pujian seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami.Sekali lagi terima kasih atas ulasan kepuasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa!Hormat saya,Management

8/10 Good

Leonard, Usher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.
Stayed 8 nights in Feb 2024
Response from Guest Experience Team on 27 Feb,2024
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be pleasant.Best Regards,Management

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room ❤️
Stayed 1 night in Feb 2024
Response from Guest Experience Team on 7 Feb,2024
Dear Guest,Thank you for you nice feedback of your recent stay at Grand Mercure Medan.We are looking forward to welcoming you backBest Regards,Management

10/10 Excellent

sufendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience Team on 14 Dec,2023
Dear Mr. Sufendy,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed stay at Grand Mercure Maha Cipta Medan Angkasa hotel. It is our commitment to ensure that guests have a comfortable stay.Thank you again for your visit and we look forward to welcoming you back soon!Sincerely,Management

8/10 Good

Rohaya

Stayed 1 night in Dec 2023
Response from Guest Experience Team on 8 Dec,2023
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No convenience shop
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on 31 Oct,2023
Dear Michael,Thank you for taking the time to review your stay with us. We appreciate your feedback and understand that you felt the lack of convenience store was inconvenient for you. At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide all guests with amenities and services that will make them feel at home. We are committed to creating a pleasant environment for our guests and apologize if this was not met in your case.Thank you again for taking the time to share your experience. We hope to welcome you back soon.Sincerely,Management

10/10 Excellent

johanna, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up. I loved the lounge and coffee shop in the ground floor with live piano music.
Stayed 1 night in Sep 2023
Response from Guest Experience Team on 28 Sept,2023
Dear Johanna,Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating here. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!Management

10/10 Excellent

johanna, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was wonderful. It was large and had a very comfortable king bed. Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet. Check in and out were very smooth.
Stayed 1 night in Sep 2023
Response from Guest Experience Team on 19 Sept,2023
Dear Mrs. Johanna, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Ivan

Stayed 2 nights in Aug 2023
Response from Guest Experience Team on 25 Aug,2023
Dear Guest,Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review.Appreciate you for putting such a perfect rating here. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor GroupHope to see you around soon!Management

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went smooth hotel is great breakfast awesome
Stayed 2 nights in Jul 2023
Response from Guest Experience Team on 31 Jul,2023
Dear Mr. Santo,We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book early it’s very busy
Lovely hotel in centre of Medan. Spacious and clean room with good air con. Breakfast was very good.
Stayed 2 nights in Jul 2023
Response from Guest Experience Team on 24 Jul,2023
Dear Mrs, Fiona,We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management

2/10 Terrible

CHUN-HSIANG

Stayed 2 nights in Jun 2023
Response from Guest Experience Team on 26 Jun,2023
Dear Mr. Chun Hsiang,Thank you for the time you have given to share your experience during the stay at the Grand Mercure Medan Angkasa. We are sorry that your experience with us did not live up to your expectations . once again let me express my most sincere apologies for any inconvenience caused. We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near futureBest Regards,Management

4/10 Poor

Erika

Stayed 2 nights in May 2023
Response from Guest Experience Team on 26 Jun,2023
Dear Mrs. Erika,Thank you for the time you have given to share your experience during the stay at the Grand Mercure Medan Angkasa. We are sorry that your experience with us did not live up to your expectations . once again let me express my most sincere apologies for any inconvenience caused. We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near futureBest Regards,Management

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Guest Experience Team on 22 Jun,2023
Mr.Raney,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Good

Lin

Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 22 Jun,2023
Mr/s. Lin,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Ching Loon

Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 22 Jun,2023
Mr/s, Ching Loon,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Good

nancy

Liked: Staff & service, room comfort
mérite des réparations
Déçu, la première fois la chambre était correcte cette fois ci l'ensemble était trés vétuste le robinet d'eau chaude de la salle de bain ne fonctionnait pas
Stayed 1 night in Feb 2023

10/10 Excellent

nancy

Stayed 1 night in Jan 2023

8/10 Good

Daniel

Stayed 2 nights in Dec 2022
Response from Guest Experience Team on 8 Dec,2023
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement

10/10 Excellent

hakhee

Stayed 1 night in Aug 2022

10/10 Excellent

Boon Liang

Stayed 3 nights in Jul 2022

8/10 Good

hakhee

Stayed 3 nights in Jul 2022

8/10 Good

ERIC

Stayed 3 nights in Jun 2022

8/10 Good

hakhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박비에 비해 시설이 양호하고 특히 아침 뷔폐식이 매우 좋은 편임. 단지 주변에 외식할 만한 식당이 없어 아쉬움
Stayed 5 nights in Mar 2022

8/10 Good

hakhee

Stayed 1 night in Feb 2022

10/10 Excellent

Mohd Jasman

Stayed 1 night in Feb 2022
Response from Guest Experience Team on 22 Jun,2023
Mr. Jasman,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Experience Team on 22 Jun,2023
Mr. Setiawan,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

2/10 Terrible

Lelis

Stayed 1 night in Dec 2021

6/10 Okay

Akihiro

Stayed 2 nights in Nov 2021

8/10 Good

Edward

Stayed 2 nights in Oct 2021
Response from Guest Experience Team on 22 Jun,2023
Dear our guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

8/10 Good

Edward

Stayed 2 nights in Oct 2021
Response from Guest Experience Team on 22 Jun,2023
Dear our guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
The location is not very good
Stayed 1 night in Feb 2020
Response from GE TEAM on 13 Feb,2020
We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from GE Team on 3 Feb,2020
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

8/10 Good

Christy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from GE Team on 3 Feb,2020
We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

2/10 Terrible

Marcel

Disliked: Staff & service, property conditions & facilities
Hotel canceled reservation
Hotel cancelled reservation last minute as we did not show up before 7pm, at least that’s what they said.
Stayed 2 nights in Oct 2019

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Living room spacious, dining room is good , recommended and special (crystal jade), spa and jacuzzi nice.
Stayed 1 night in Oct 2019

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym is misleading
Gym is misleading, old equipments and some of it rusty and smells bad
Stayed 1 night in Sep 2019
Response from Guest Experience on 20 Sept,2019
Dear Mr. Raymond Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience good size room great spa and gym
Stayed 1 night in Aug 2019
Response from Guest Experience on 20 Sept,2019
Dear Mr. Michael We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, polite and helpful. The Breakfast Buffet was the best that I have seen in all the hotels that I have gone in my life. It is as good as a lunch buffet
Stayed 2 nights in Aug 2019
Response from Guest Experience on 29 Aug,2019
Dear Our Guest We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Christopher, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service!!
Stayed 2 nights in Jul 2019
Response from Guest Experience on 29 Jul,2019
Dear Mr. Christopher We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
Sheets dirty (had stains all over). Mini bar empty. Could not order room service. Slow response from staff. Deposit paid in cash but recieved a call from the front desk at 11pm demanding payment. Breakfast was good. This is the second and last time we wil stay at this hotel as the first time we had a simmiler experance and were asked to give them another chance so we did but they could not deliver.
Stayed 1 night in Jun 2019
Response from Guest Experience Grand Mercure Medan Angkasa on 1 Jul,2019
Dear Mr. Anonymous Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is in the center of city and convenient
Stayed 1 night in May 2019
Response from GE on 23 May,2019
Dear our guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Free early checkin
We arrived at the front desk before 10am and we were offered an early checkin to our room against the official 2pm checkin time. Staff were friendly and helpful. The buffet breakfast had an enormous choice of food; but the hot dishes were served at various temperature. Some were at [air-conditioned] room temperature, but some were served piping hot that I needed to bring along some tissue paper to open the lid to avoid burning my fingers.
Stayed 2 nights in May 2019
Response from GE on 15 May,2019
Dear our guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Wensen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
shamefull
staff so stupid.. i already book and the staff so slow respon!
Stayed 1 night in Jan 2019
Response from gm on 15 Jan,2019
Dear Mr. Wensen Thank you for choosing Grand Mercure Medan Angkasa Hotel and your feedback on Hotels.com. First of all, I would like to extend our greatest gratitude for your stay in our hotel and we thank you for showing care by sharing your feedback. Thank you for your constructive feedbacks on areas of improvement. Necessary treatment shall be delivered to ensure certain areas are improved. Your valuable feedback is certainly going to be worked on and I am sure we shall improve moving forward. Thank you for your loyalty and Please accept my sincere apology for any inconvenience caused. Upholding our commitment to provide a memorable experience with exceptional service, We look forward to welcoming you back in the near future. Mr.Hendra J Ngantung General Manager

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the renovated floors
Great if you get rooms from first to fifth floor as those are the renovated floors! I had a room on the fifth and it was good for the price.
Stayed 2 nights in Dec 2018
Response from HJG on 3 Jan,2019
Dear Mrs.Maggie, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Google. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon! Hendra J Ngantung General Manager

8/10 Good

Nazri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😅
Fantastic, will stay there again!
Stayed 2 nights in Dec 2018
Response from HJN on 3 Jan,2019
Dear Mr.Nazri Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon! Hendra J Ngantung General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
can't change to a better room even desired to pay more, music outside the room was quite disturbing until late night, poor update response from the reception & spa, shower's not 100% functional at best
Stayed 3 nights in Oct 2018
Response from g on 4 Nov,2018
Dear Mr/s.. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2018
Response from Grand Mercure Medan Angkasa on 6 Feb,2019
Dear value guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon! Hendra J Ngantung General Manager

4/10 Poor

mei yee, singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
Pretty disappointing
When we booked through Expedia.com, we booked for a large King size bed and it even said on the confirmation page under "Check-in: Your room/unit will be guaranteed for late arrival. When we turned up at 1030pm, they told us that there they do not have any more king size bed in a non-smoking room. They offered us two twin beds for us, as a couple. It happened the same for my friend, whose booking did not even show up on their system and he booked through Expedia as well. The staff did not even offer any other alternatives like room upgrade or free breakfast as part of their customer services remedy for the situation until we suggested that perhaps they could offer us free breakfast. We were at the reception for at least 0.5 hour that night before we could check in. Upon checking into our room, I was rather disappointed. While the common areas like the lobby and restaurants have been renovated, their rooms are very dated and very old. The shower looks dirty because of old stubborn stains and the towels are quite old and tattered, with a tinge of yellow. The carpet needs a good vacuum as well! The lightings in the room are fixed with fluorescent white light bulbs (probably energy savings kind) hence totally killed any atmosphere for any romantic night. All in all, one of the most unpleasant hotel stay I had stayed in, and I have stayed in many different hotels being first as a flight attendant and secondly as a frequent traveller.
Stayed 1 night in Dec 2017
Response from Yoesi on 25 Dec,2017
Dear Mei Yee, Warmest greetings from Grand Mercure Medan Angkasa. I regret the disappointing experience that you have had during your recent stay with us. Your feedback is valuable to us and please be assured that they will be shared with the team to avoid the recurrence in the future. Please accept our sincerest apologies for the inconvenience caused to you.I sincerely hope that we will have the opportunity to welcoming you back and recover your impression of our hotel. Sincerely, Yoesi Bagus Taruna General Manager