When we booked through Expedia.com, we booked for a large King size bed and it even said on the confirmation page under "Check-in: Your room/unit will be guaranteed for late arrival.
When we turned up at 1030pm, they told us that there they do not have any more king size bed in a non-smoking room. They offered us two twin beds for us, as a couple.
It happened the same for my friend, whose booking did not even show up on their system and he booked through Expedia as well. The staff did not even offer any other alternatives like room upgrade or free breakfast as part of their customer services remedy for the situation until we suggested that perhaps they could offer us free breakfast.
We were at the reception for at least 0.5 hour that night before we could check in.
Upon checking into our room, I was rather disappointed. While the common areas like the lobby and restaurants have been renovated, their rooms are very dated and very old. The shower looks dirty because of old stubborn stains and the towels are quite old and tattered, with a tinge of yellow. The carpet needs a good vacuum as well!
The lightings in the room are fixed with fluorescent white light bulbs (probably energy savings kind) hence totally killed any atmosphere for any romantic night.
All in all, one of the most unpleasant hotel stay I had stayed in, and I have stayed in many different hotels being first as a flight attendant and secondly as a frequent traveller.