Villas in Normandy Shores

"This place needs maintenance, and new management. Only got one bath towel, no washcloths, half the outlets don’t hold a plug as they’re so worn out. Had to charge the phone away from the bed. Room safe didn’t work. One cabinet door only closed partway. Elevator worked only half of the time (we were on 3rd floor), had to use emergency stairs to lug up luggage when we arrived - was so ridiculous it was almost funny. Those stairs were only about 3 1/2 feet wide. Fortunately, the bellhop carried our heaviest piece. Waited 40 minutes before being served breakfast. No one asked what we wanted for breakfast, but just brought the free continental breakfast (was ok - continental). We were told checkout time was noon when we checked in. They said you must ask for a later check out in the morning. They told us in the morning that checkout time was 11, but that they would extend it to noon. No apologies for the error, no customer service skills at all from the front desk manager. Called front desk to order our car back from valet when getting ready to check out at noon and no one answered. Finally just went downstairs and sat in lobby and waited for car for 25 minutes. Elevator worked that day. Shower was awesome. Location was awesome. AC was great. Bed was good. Hair dryer was best I’ve ever used in a hotel. Valet service for car was great as parking in South Beach is horrible. "

"Clean rooms, there was some noise because of the airport, but nothing crazy. "

"."

"We stayed at this property as a quick overnight before heading off on vacation. The shuttle availability was excellent and the staff was friendly. The property has everything, including meals, if you are getting in late. Overall a nice stop, but the room was dated and in need of updating, but very livable. We would return for this purpose."

"We had a great stay at the The Elser Hotel Miami! We had asked about a possible upgrade, and they were able to accommodate us, which was a nice bonus. The room was clean, modern, and had a beautiful view of the bay. The location is excellent—within easy walking distance to restaurants and things to do, which made getting around really convenient. The amenities were also a highlight, especially the pool, hot tub, and gym. Overall, a wonderful experience and we would definitely go back!"

"Yes"

"Was perfect location modern clean , grate food downstairs at the restaurant "

"Broken elevators, our family even though we booked together we were not in the same floor, broken shower and toilet and zero accountability onsite or help from mgmt to resolve issues - they ignore you and hope you will just give up "

"Great experience! Will be back!"