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Reviews of The Crystal Luxury Bay Resort Nusa Dua

4 out of 5
The Crystal Luxury Bay Resort Nusa Dua
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 52 reviews" "
Rating 8 - Good. 16 out of 52 reviews" "
Rating 6 - Okay. 6 out of 52 reviews" "
Rating 4 - Poor. 11 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not worth
Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021
Response from The Management on 9 Jul,2021
Dear Sir/Madam, Thank you very much for your candid feedback, its very important for us as part our effort to continuously do improvement in our objective to meet or even exceed our guest expectation. We are happy to know that you enjoyed your stay with us. It is an honor for us to read your positive comments regarding the service of our courteous and friendly staff. May you and your family always be blessed with health and we look forward to welcoming you back at The Crystal Luxury Bay Resorts and Spa on the next opportunity. Stay safe, The Management

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019

8/10 Good

Duran, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Raymond on 6 Nov,2019
Dear Guest, Greetings from The Crystal Nusa Dua Bali. Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing The Crystal Luxury Bay Resort Nusa Dua, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Raymond (General Manager).

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019
Response from Raymond on 30 Oct,2019
Dear Guest , Greetings from The Crystal Nusa Dua Bali. Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing The Crystal Luxury Bay Resort Nusa Dua, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Raymond (General Manager).

8/10 Good

Aisha

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019
Response from Hotel Management on 28 Jul,2019
Dear Ms. Aisha, Greeting from The Crystal Luxury Bay Resort Nusa Dua Thank you for your feedback and we hope you have great experience during stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019

10/10 Excellent

Raghava, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Place was awesome and staff was very friendly...great food and facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a lovely hotel in not such a nice area. This didn't matter too much as we relaxed a lot at the hotel and travelled around. The staff were so very lovely, but they really do need some more training. There knowledge of english was very poor. When you called for room service, they didn't understand, sent the wrong things or didn't bother coming at all. We requested via expedia prior to travelling, a bottle of champagne in our room on arrival (to celebrate our engagement.) They had forgotten to put it in. We reminded them, then one hour later they called to say they didn't have any in stock. Often the barmen left the pool bar upstairs unattended and we had to chase down security to radio staff so that we could sign for our bill. Slow and not very attentive service. This is all due to lack of training. They were lovely people and really did care for us, just some useful feedback for them to improve for the next customers. Hotel had predominantly chinese guests so their breakfast menu was mainly asian food. However the breakfast staff always greeted us and offered to cool us english breakfasts daily! This was a very kind gesture and greatly appreciated. Reception staff were good amd helpful. Especially a man named Febrian. he recommended great tours and always looked after us. Overall we thoroughly enjoyed our stay and loved the friendly staff.
Stayed 7 nights in Jan 2019
Response from Made Suastini - General Manager on 12 Feb,2019
Dear sirs, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua… Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Once again thank you and looking forward to welcoming you again at our resort. Thank you, Made Suastini General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and neat. Staff was friendly and helpful
Stayed 1 night in Nov 2018
Response from Adit - E-commerce Manager on 27 Dec,2018
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Positives: 1. As usual, very nice staff and helpful. Always happy to assist us. 2. Reception area is quute welcoming 3. Amazingly, gave us an offer for 10 mins free massage, which undortunately I can't use on this stay 4. Rooms exterior looks quite modern with wood theme 5. Good queen sized beds on twins 6. Interior is quite spacey despite small room, likely from minimalist models and less bulky wardrobe like older type of hotel Negatives 1. Was very hot when I got in, took very long to cool down. 2. Bathroom in general is inadequately serviced, e.g. corroded hair dryer, mouldy corners, water splashed everywhere on opening tap despite small running water, mouldy soap holder, etc. 3. Room was quite smelly on arrival 4. Street view gives us lots of barking dog sounds, so disturbing 5. Not sure sure what used for cleaning, but sticky floor and quite dirty still 6. Need nee pillows, pleade consider firmer ones. It was so thin, frlt like no pillows at all. 7. Unfortunately, I havr to rate, compared to many other hitels in Bali, with similar price, I will reveive a better value for money.
Stayed 1 night in Dec 2018
Response from Adit - E-Commerce Manager on 27 Dec,2018
Dear Sirs, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff but shops are very far from the hotel. Stafs are very helpful. Beaches are not very far from this hotel.
Stayed 4 nights in Nov 2018
Response from Adit on 7 Dec,2018
Dear K, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

J, Melbourne

Liked: Cleanliness, staff & service, room comfort
The room is spaces and the bed is comfortable but the air conditioning needs to be improved. Is kind of hot in the room.
Stayed 1 night in Nov 2018
Response from Adit on 7 Dec,2018
Dear Melissa, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

P.E., Oklahoma

Liked: Staff & service, property conditions & facilities, room comfort
Location convenient to Kuta and Nusa Dua activities while reasonably priced. Large room with lots if space. Our kids loved it.. we would stay there again.
Stayed 7 nights in Oct 2018
Response from Adit on 12 Nov,2018
Dear P.E Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Regards, Adit E-commerce Manager

10/10 Excellent

Marg, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic infinity pool on the rooftop and shady pool for during the heat of the day on the ground floor. Lovely big room with 2 queen beds. Breakfast had a wide range of food available and the staff were lovely and extremely obliging. Highly recommend this hotel
Stayed 5 nights in Oct 2018
Response from Adit on 25 Oct,2018
Dear Marg, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Regards, Adit E-Commerce Manager

10/10 Excellent

Alexia, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crystal Luxury Bay Resort was one of my favorite stays while visiting Bali.The staff were impeccable. The quality of service and polite nature made my stay one to remember. The room was fantastic and the amenities were exactly what I was looking for. Will definitely stay here again.
Stayed 1 night in Oct 2018
Response from Adit on 25 Oct,2018
Dear Alexia, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with and do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Our overall stay was good! Breakfast, the pool facilities and some of the staff were excellent, Dewa and Roy in particular! The penthouse room was well suited for a family of four. We had some ongoing problems with the language barrier with some of the staff and referring us to a local water sport provider "BMR" (I think it was called) who ripped us off and took my son on the jet ski for a 5 minute ride which cost 600,000 rupiah. There is no beach at the hotel and the nearby Nusa Dua beach is a private beach. This hotel caters for mostly Asians and the karaoke by the pool bar should not be allowed! They need to be considerate of other guests!
Stayed 8 nights in Sep 2018
Response from Adit on 6 Oct,2018
Dear Matthew, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for your wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Regards, Adit E-Commerce Manager

8/10 Good

John, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
A clean hotel with fantastic staff.Unfortunately it is on a busy road so avoid the rooms facing the roadside.
Stayed 11 nights in Sep 2018
Response from Adit on 20 Sept,2018
Dear John, Thank you for your review. I am glad to hear that overall your experience was positive. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please to note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Regards, Adit E-Commerce Manager

8/10 Good

Prawira, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great pool
All staff is helpful it has long swimming pool, breakfast is great
Stayed 1 night in Jul 2018
Response from Adit on 3 Aug,2018
Dear Mr. Prawira, Warm greeting from The Crystal Luxury Bay Resort Nusa Dua... Thank you for your review and sharing your vacation experience with The Crystal Luxury Bay Resort Nusa Dua. We very happy to have serving you and looking forward to welcoming you again at our resort. Thank you, Management The Crystal Luxury Bay Nusa Dua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Adit on 9 Jul,2018
Dear Sir/Madame, Thank you very much for taking time to review and sharing during your stay at our resort, and we are delight to having your next stay with us again. Thank you,

10/10 Excellent

Rameez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Janet, Victoria, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We won't be back!
The staff were lovely & friendly. We had to move rooms THREE times - due to plumbing and air conditioning reasons. The pool was very small & not much to do for kids. It was like an episode of Faulty Towers. The location was poor - we had to catch a taxi to go anywhere.
Stayed 9 nights in Dec 2017
Response from e-Commerce on 27 Apr,2018
Thanks for your comment. we apologize for any problems you encountered during your last visit. This is not the kind of experience we want to see, and I guarantee that I'll see every point you've made, I can learn more about how to improve our properties and services for you and our other guests. Thank you for staying with us, and we look forward to another opportunity to serve you.

4/10 Poor

Kc, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So much potential, so disappointed
Staff were fantastic. Hotel not so much, ran out of basic food items everyday. Rooms weren’t as advertised, not overly clean either. Shower leaked through our room after being used. This place has so much potential, suggest not charging full price for a hotel that is still being built. Won’t be back and won’t be recommending.
Stayed 6 nights in Jan 2018
Response from e-Commerce on 27 Apr,2018
Thanks for your comment. we apologize for any problems you encountered during your last visit. This is not the kind of experience we want to see, and I guarantee that I'll see every point you've made, I can learn more about how to improve our properties and services for you and our other guests. Thank you for staying with us, and we look forward to another opportunity to serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, great staff, would definately stay here again
Stayed 4 nights in Sep 2017
Response from e-Commerce on 27 Apr,2018
Thanks for taking your time to review our property, We really appreciate you. Our staff are trained to provide services, and we are glad you found value and followed it throughout your stay. Our commitment to invest in our property will continue with the renovation of our banquet and convention areas.

10/10 Excellent

andy, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel for access
the hotel was equidistant from all the facilities and people we needed to be in contact with so was ideally placed, it was clean and tidy with great rooms and best televisions i have seen in a hotel, two air cons two bathrooms and a balcony, the staff were friendly helpful and cheerful, with great smiles,
Stayed 4 nights in Sep 2017
Response from e-Commerce on 5 Oct,2018
Thanks for taking your time to review our property, We really appreciate you. Our staff are trained to provide services, and we are glad you found value and followed it throughout your stay. Our commitment to invest in our property will continue with the renovation of our banquet and convention areas.

6/10 Okay

Matt, Australia

Liked: Cleanliness
"Good" hotel in the middle of nowhere!
The hotel was clean and tidy, but was still not fully complete, however that did not really impact our stay. The room was good, and they were good enough to upgrade us to a jacuzzi room which looked over the pool. Room layout was a bit awkward as it was an open bathroom, which was a bit funny when you've got kids. Sun light on the pool is limited, as it is surrounded by the building, so don't expect to get sun from around 3pm onwards, plus the water was VERY chilly. There's a great kids pool with a little water slide, and the water depth is only 40cm, so great for little ones. The pool bar was a major disappointment. There was a "happy hour" from 4:30-6pm. We went down at 5pm, and there was NOBODY there, including staff. It took 15mins to get anyones attention, let alone getting a drink. Mind you, cocktails were pretty good. The biggest downside is the hotels location. Whilst it's technically in Nusa Dua, it's not in the Resort district and its on a main road with nothing around. No markets to be seen, or restaurants. We ended up eating in for our stay, albeit only one night, and the again upgraded us with a free breakfast. You can tell the hotel is only new, as there staff was very underskilled, and there was no urgency in the restaurant and pool/pool bar...which is disappointing, considering we wanted to spend money! They wanted to help and no doubt in the coming months/years, they'll be a great hotel, but personally I would not return.
Stayed 1 night in Aug 2017

4/10 Poor

barbara, colombia

Disliked: Staff & service
NEW HOTEL , STILL NEED MORE....
let start with good stuff, big family rooms, new, hotel had good decoration need to improve: tourist services eg. there is no travel agency in the hotel, free shuttle only goes to nussa dua at specific times and is not well specified anywhere..., taxi or private car, employees offers theirs or taxi cab with taximeter.which could be very expensive! uber does not work very well there, how ever there is another application which is the same as uber )very cheap !ask at the airport .... not remember the application. i only found out at the end of my trip and realised i was ripped off with the taxi and private transport! never been advised on the existence of that option. the hotel is not close to the amenities or the beach... you need to take a taxi-shuttle to get there.... breakfast buffet service needs improvement. staff is only concerned in providing you the taxi service or private car they have.... they do not provide you much information of the place or what to do or visit. as the hotel seems to be new... well,my airconditioning did not work, they fixed ... but they have to be in my bedroom half day fixing it. also, the shower was leaking wáter, every single time we used it. i did not call them to fix it as i did not wanted to get people in my bedroom another half day. i just simply cleaned . also, room service, does not work properly... i tried to used it a couple of times... and despite it was during the time meant to be opened... they advise me it was closed.
Stayed 7 nights in Aug 2017

4/10 Poor

Alana, Australia

Liked: Cleanliness
New but not quality
Although this hotel is new the quality of the building is not great. There was no soap in the bathroom and the pillows were flat, we requested extra pillows but the staff seemed hesitant to give them to us. The beds were comfortable and the rooms were a good size. The cocktail menu is quite limited and the bar had no change and ran out of ingredients for most of the drinks. The breakfast buffet consists of a lot of rice/noodle dishes and every morning the baked beans and scrambled eggs were cold/warm. The omelette/egg bar was great though. The location is a bit out of the way so you spend a bit of money getting around however it is much quiter than staying in Kuta. Overall i would not stay again unless the issues were resolved.
Stayed 3 nights in Aug 2017

10/10 Excellent

harry, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to the airport and other towns
friendly staff and always available to help out with your needs.

4/10 Poor

Steve, Perth Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Until the hotel is complete take a wide birth
It is how it looks in the Pictures of what has been completed, and shows lots of potential, but as it is not due to officially open until June 2018. So if you want to pay for a room and no more, as no other facilities apart from the pool, and view there is nothing else to offer... Full travel insurance would be a must as several issues in design can cause concern. Breakfast was mainly catered for Asian nationality not much western food at all. Could not get hot water in shower, also having to climb out a high bath on wood decking was quite slippery and posed some risk , house keeping also was lacking only did part of usual service. Pool bar is not open or the Cafe and trying to get any service with skeleton staff was impossible.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Too far from everywhere
The staff were as helpful as they could be, but only a couple of people could understand English. The free breakfast was ok if you only wanted eggs, everything else was asian style food, we did have a couple of good meals in the evening, we were usually the only ones eating there. As i said the staff were excellent, but i wouldn`t recommend it to my Australian friends. Terry H, Perth.
Response from Sugeng Purnomo on 30 Mar,2017
Dear Terry H, Greetings. I thank you for your review and compliment, especially on staff helpfulness. Most of our staff is from the village and genuine. We are proud of them. Together with the team, we continuously develop our team for better performance, training and development is one of our routine activities. We have addressed your concern on food experiences, understand we are on soft opening periods, however guests satisfaction during the stay is our concern. Please let me know if there are any chance to invite you again to stay with us to have a different experience, and we will ensure you will have a flawless stay with us. Please feel free to contact us if we can be of any further assistance. Kind regards Sugeng Purnomo EAM, Sales & Marketing

4/10 Poor

Ali

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
3 stjerner
Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
Stayed 7 nights in Dec 2019

2/10 Terrible

Shereen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Raymond on 4 Oct,2019
Dear Mrs. Shereen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize may we not exceeding your expectations during your stay. Your satisfaction is very important to us. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Kind regards, Raymond (General Manager).

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La music le matin est trop fort, à partir de 6:00 donc pour les lève tard c est un vrais problème. A part sa tous est super
Stayed 5 nights in Jul 2019
Response from Raymond on 25 Sept,2019
Dear Ms/Mrs. Haifa, Greetings from The Crystal Nusa Dua Bali. Thank you for your valuable feedback and taking the time to post a comment of your recent experience with us.. On behalf of our entire team, I would like to apologize for disturbing your breakfast because of our music to loud during your stay. Your satisfaction is important to us and we will be using the feedback you gave us, to implement improvements to ensure we offer a better experience for guests in the future. Please allow us to use these shortfalls as a learning exercise for our associates and I ensure fine tuning will be made for the future. In closing we would like to thank you for choosing The Crystal Luxury Bay Resort Nusa Dua, and I hope we will have the opportunity to welcome you back to our hotel on your next visit to Bali. Kind regards, Raymond (General Manager).

8/10 Good

gurpaul singh

Liked: Cleanliness, staff & service, room comfort
En good hotel God kunde service man hotellet er nedslidt men god for prisen man skal ikke kobe alcohol drink paa hotellet saa bliver men snydt.
Stayed 1 night in May 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 6 nights in Jul 2017