In-room safe, desk, free WiFi, bed sheets

Reviews of favehotel Palembang

3 out of 5
favehotel Palembang
JL. Basuki Rahmat No.1681, Palembang, South Sumatra

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 22 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 5 out of 48 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Charles, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 25 minute walk to Demang LRT station. Nothing to see or do nearby. A little bit loud with the street noise and music playing in the hallways night and day. Decent swimming pool. Great choices at big breakfast buffet.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, nice facilities, good price...
Flight arrived early, I was lucky the staff allowed early check-in, but got me smoking room instead of non-smoking as requested... But that's OK with me... Room was spacious, look similar to pictures... Breakfast choices was quite limited, not many dishes... Already thinking of returning even before checkout....
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
bad experience this time booking with Expedia since the booking was done for Superior room but ended up with Standard room. I had to pay extra money for upgrading it to Superior room. Why this incident happened!!!!!!!!!
Stayed 3 nights in Aug 2019

8/10 Good

Nandprasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Good overall
Stayed 2 nights in Jul 2019

8/10 Good

Irvan

Liked: Staff & service, property conditions & facilities, room comfort
Service, WiFi, Breakfast dan Comfort memuaskan. Tetapi Cleanliness sekalipun bersih tetapi di temukan 3 kecoa kecil dekat ceret berlarian saat bermaksud mau menyajikan minuman.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I love that you get 2 pillows per person, or 4 pillows per room, not to mention the 2 small pink pillows, so for you who needs a body pillow (guling) to sleep, you will be happy. The shower towels had a strong bad smell, all of them, and they were not clean white and fluffy, but rather worn out, dark stains, and with strong unpleasant odor (kaya bau apek tapi bukan). However I knew they've been laundry because they were no hair or dirt. Breakfast was good, had more than enough options for their price point. The room air condition was strong and easy to control. The room design was modern, you can tell it is one of the newer Hotel. The rooms look clean with minimalist furniture. The shower was also clean and minimalist with strong water flow and no odor, good job Favehotel. The built-in hairdryer was very handy. Drinking water, coffee, tea, mugs and water cooker was provided free. The pay minibar snack served peanuts, chips, and chocolate with good prices. In room dining was also available, just do not expect gourmet or street flavors. 24 Hours staff support. At one night, maybe around 10 pm, my daughter vomit on the bed, to my surprise they had staff to change the bed sheets in 15 minutes, WOW!!. Great job Favehotel. At the price they offer, which is a good deal, you want to stay here again, who doesn't like a good deal, however, if Favehotel replace their towels to new clean whites towels with no odor, then it would be my number 1 choice in Palembang.
Stayed 3 nights in Jul 2019
Response from Rahmat - Front Office Supervisor on 21 Jul,2019
Dear Anonymous, Warmest greetings from favehotel Palembang! Thank you for the review! We are very happy to hear that you had a pleasant experience with us. We do apologized for the inconvenienced you might feel during your stay. We already evaluate to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally OK
Stayed 1 night in Oct 2018
Response from Rahmat H - Front Office Supervisor on 18 Dec,2018
Dear Mr. Arief, Warmest greetings from favehotel Palembang! Thank you for the review! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most staff are very nice, even chef at egg station give you nice smile for starting your day. But at spa staff really quite no manner, siting at gym with Charing phone, watch MV with speaker on, talk on the phone and another stafff loudly like fresh market. Please assist to do training them on service mind/ take the ownerships.
Stayed 1 night in Sep 2018
Response from Rahmat H - Front Office Supervisor on 21 Dec,2018
Dear Mr/Mrs, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

6/10 Okay

lee, Singapore

Disliked: Cleanliness
no entertainment, food very bad, every morning breadfast same manu, lunch n dinner all spacy food.
Stayed 2 nights in Sep 2018
Response from Rahmat H - Front Office Supervisor on 21 Dec,2018
Dear Mr. Lee, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

10/10 Excellent

Tuan Anuar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Rahmat H - Front Office Supervisor on 19 Dec,2018
Dear Mr. Anuar, Warmest greetings from favehotel Palembang! Please let us know about your experience while staying with us, so that we could improve our service to our guest in the future. We look forward to welcoming you soon at favehotel Palembang in the future.

2/10 Terrible

Verified traveller

0 stars
This hotel is without doubt one of the dirtiest establishments one could stay at. The first room I was checked into was a suite that literally had faeces on the toilet and on the walls, when I point this out lwas given a separate room however I could not sleep there due to the noise of a drunken Hotel guest in the room above me. Despite complaining 4 times to the front desk and security nothing was done they only offered me the option to going back to the room that I moved out of which I had no other option but to do and they confirmed that the room was "cleaned". Shortly after this I consumed something in the restaurant on the ground floor and subsequently acquired very severe food poisoning. Subsequently 4 days later I am still on antibiotics and have diarrhoea as a result of food consumed in the hotel restaurant. Management then said that as compensation they would let me stay 8 hours to my flight of departure of the next day free of charge they change their mind back and forth a total of 3 times finally denouncing their compensation and then accusing me of lying about said food poisoning. I advise anyone whom is considering in staying at this establishment to stay far away it is simply not worth the risk of getting ill or coming into contact with their poor standards of hospitality.
Stayed 10 nights in Aug 2018

10/10 Excellent

noorazmi, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel palembang
I am very happy to stay at this hotel, excellent service from staff, comfortable room and would like to stay back at another time
Stayed 2 nights in Jan 2018
Response from Dave Hendrawansyah-Hotel Manager on 30 Jan,2018
Dear Mrs. Noor, Warmest greetings from favehotel Palembang! Thank you for giving us the review and suggestion that really helpful for us to improve our service! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

8/10 Good

sylvteoh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant hotel and widespread of buffet breakfast
staff are very friendly and helpful, room is really clean despite not having hairdryer. the only downside is the wall is pretty thin so you are able to hear what happen on the room next door
Stayed 1 night in Dec 2017
Dear Mr. Sylvteoh, Warmest greetings from favehotel Palembang! We are very happy to hear that you had a pleasant experience with us. Please let me know if you had another visit to favehotel Palembang. Dave Hendrawansyah-Hotel Manager

6/10 Okay

Roxy, Singapore

Better than nothing
Staff are really friendly but it’s tough to communicate with them. The bathroom is a bit dirty and the towels looks really old and soiled🙈
Stayed 1 night in Nov 2017
Response from Dave Hendrawansyah-Hotel Manager on 30 Jan,2018
Dear Mr. Roxy, Warmest greetings from favehotel Palembang! Thank you for the review and suggestion that really helpful to improve our service! We are very happy to hear that you had a pleasant experience with us especially your communication with our staff. We look forward to welcoming you soon at favehotel Palembang in the future.

10/10 Excellent

Raymond Vensky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rhezza

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Overall its good, but cant check in before 1 pm because of their strict rules

8/10 Good

Royce

Liked: Cleanliness, staff & service, room comfort
Convenient and clean hotel
The room was simple, small, but clean. The shower was strong.

6/10 Okay

Agus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
value for money but bad soundproofing
value for money but bad soundproofing.. you can hear everything your neighbour does

8/10 Good

David, Indonesia

Liked: Property conditions & facilities
Hotel in Palembang
Quite a nice facility for a budget hotel. However, the housekeeping did not sweep the floor of the room or wipe off the table the first day and we had to ask them to come back and do it. The second day they did a much better job. The chairs in the room were not comfortable because they didn't have backs - ok for sitting at the desk, but not ok for watching tv or reading. There were 2 chairs and a sofa bench all without backs. The breakfast is not bad - standard Indonesian hotel food. It was at least a 20 minute drive to go to a mall or to the Benteng Kotu Besak/Ampera Bridge because traffic is bad (plus there is a lot of road construction going on).

10/10 Excellent

RUBEN, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very nice hotel

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, bad staff. They gave out private information such as room number to people who shouldn't have that information

4/10 Poor

Han Nan

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Shirley, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
New, clean but small room
Rather new property with good facilities considering it's a 3 star property. Far from city and not much around. Room was clean, wifi worked well, staff friendly. Would recommend this hotel.

10/10 Excellent

Muselmah, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
I took my sisters for holiday and the hotel's location was perfect, easy to go anywhere. Hotel staff were very friendly and knowledgeable, they provide all information we needed. Breakfast was superb, not only the spread were aplenty but they were all tasty. Overall stay was simply great, we may come back for sure.

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Clean hotel, nice rooms, simple but tidy property. Bathroom was clean. Food for breakfast was good enough.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but Nice
Hotel was clean, breakfast was good, pleasant experience.

8/10 Good

Yap, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is very nice hotel. But no balcony and open window. Overall ok. Staff very nice and helpful.

10/10 Excellent

vishal j.

Liked: Cleanliness, staff & service, room comfort
Great Trip
It was great exp. just stayed one night but felt like staying at Home.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
シャワールーム内が生乾きの洗濯物の臭いが漂っていた。 臭いの元は、バスタオルでした。 インドネシア人は気づかない(雨季中は殆どのインドネシア人が発している臭い)が海外からの旅行者には、かなり鼻につく臭いです。
Stayed 1 night in May 2019
Response from Rahmat - Front Office Spv on 23 May,2019
Dear Anonymous, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We hope to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

6/10 Okay

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tdk bagus. Lampu kamar mati. Ganti handuk 170 rb. Krn ada noda sedikit.
Stayed 1 night in Dec 2018
Response from Manager on 29 Dec,2018
Dear Mrs.Erika, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

2/10 Terrible

young soon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
방이 미끄러워서 잡다가 문이 살짝 들어갔는데... 한국돈으로 60만원 청구하고 여권 가져가서 안주고 하는 어이없는 호텔이에요
Stayed 16 nights in Aug 2018
Response from Rahmat H - Front Office Supervisor on 19 Dec,2018
Dear Mr. Young, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
AC kamar panas, & kebersihan lorong diperhatikan
Stayed 1 night in Jul 2018
Response from Management on 4 Sept,2018
Terimakasih atas ulasan anda, kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan anda selama menginap bersama kami. Kami telah melakukan evaluasi pada kamar tempat anda menginap bersama team Engineering dan Housekeeping. Kami berharap hal ini tidak akan terjadi lagi dimasa yang akan datang. Saran anda sangat membantu kami untuk perbaikan pelayanan dan fasilitas untuk kedepannya. Kami nantikan kedatangan anda kembali ke favehotel Palembang. Terimakasih

2/10 Terrible

Rifky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need improvement
Checkin lamaaaa bgt.. Pintu otomatis nutup keras bgt.. Bekas piring kotor dibiarkan lama depan kamar.. Ada pengerjaan finishing kamar tdk diinfo diawal sehingga sangat mengganggu (berisik).. Ketidak nyamanan tanpa kompensasi apapun.. Komplain tdk terhandle dengan baik.
Stayed 1 night in Jun 2018
Response from Rahmat H - Front Office Supervisor on 19 Dec,2018
Dear Mr. Rifky, Salam hangat dari favehotel Palembang... Mohon maaf atas ketidaknyamanan anda, mengenai pengalaman anda terhadap pelayanan yang kurang memuaskan telah kami teruskan ke tim terkait untuk dievaluasi agar serupa tak terjadi lagi. Kami memohon maaf dan berharap anda tetap dapat kembali bersama kami di favehotel Palembang.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Icang
bersih nyaman makanan enak dan oke bingits.......................................
Stayed 2 nights in May 2018
Response from Rahmat H - Front Office Supervisor on 19 Dec,2018
Dear Mr/Mrs, Salam hangat dari favehotel Palembang... Terima kasih telah memilih kami serta meluangkan waktu untuk memberikan ulasan anda bagi favehotel Palembang. Kami sangat senang mengetahui anda nyaman selama menginap bersama kami dan puas terhadap pelayanan kami. Kami nantikan kedatangan anda selanjutnya di favehotel Palembang.

8/10 Good

Khairul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rahmat H - Front Office Supervisor on 19 Dec,2018
Dear Mr. Khairul, Warmest greetings from favehotel Palembang! Thank you for the four stars! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Services
Nice service, competitive cost, well placed, overall good
Stayed 1 night in May 2017
Response from Iza - Reservation Supervisor on 17 Jun,2017
Dear Our Valuable Guest, Thank you for choosing us! We are very happy to hear that you had a plesant experince while staying with us. We look forward to welcoming you soon to favehotel Palembang in the future.

8/10 Good

Ihda, Magelang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Dekat PT PLN (Persero) KITSBS
Hotel ini bagus, ada kolam renangnya, tempatnya strategis, mudah transportasi kemana mana, letaknya dekat dengan pusat kota, 5 menit menuju PT PLN (Persero) KITSBS
Response from Aidhil-Hotel Manager on 23 May,2017
Dear Ms. Ihda, Warmest greetings from favehotel Palembang! Thank you for staying with us, we are very glad if we could welcoming you again to favehotel Palembang in the future. Live our life always be fun, fresh and friendly. Aidhil-Hotel Manager

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
sangat mengecewakan
saya dikamar 727 (non smoking). Ketika masuk kamar bau rokok menyengat dan ada sepatu ketinggalan punya tamu sebelumnya yg tidak diambil, waktu check out sekitar 15 menit hanya untuk menunggu petugas house keeping memeriksa kamar saya
Dear Tamu yang terhormat, Kami mohon maaf untuk ketidaknyamanan yang anda alami. Kami akan memastikan kamar no smoking kami terbebas dari bau rokok, kami berusaha sebaik mungkin untuk mempercepat waktu pengecekan kamar pada waktu check-out agar kejadian serupa tidak terulang lagi. Aidhil-Hotel Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Dear Our Valuable Guest, Thank you for the three stars. Please let us know if there is something we could do to improve our service. Aidhil-Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

joisye

tempatnya strategis
Para staff baik dlm penjemputan smpe ke reception nya Ramah semua Sarapannya dah oke cm ditingkatkan lg rasa dan banyakin makanan khas palembangnya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel budged dgn layanan prima
Kamar bersih, pelayanan ramah, keluhan cpt direspon, sarapan enak dan banyak pilihan. Harga sesuai budged

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

WAHYUDDIN, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities
Favehotel... Recommended budget hotel
Cukup nyenyak.... ;P

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat memuaskan
Sangat memuaskan karena pelayanannya yg cepat dan ramah

8/10 Good

Novian, Muara Enim.

Liked: Cleanliness, property conditions & facilities, room comfort
Semalam di hotel Favehotel yg menyenangkan.
Hotel secara keseluruhan bagus, bersih dan nyaman. Hanya sayang jadwal penutupan kolam renang kecepetan (belum jam 6 sore sudah tutup)