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Reviews of Red Planet Palembang

2.5 out of 5
Red Planet Palembang
Jl. Jend.Sudirman,Kelurahan 20 Ilir III, Kecamatan Ilir Timur I, Palembang, South Sumatra

Reviews

6.6
Rating 10 - Excellent. 2 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 11 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Allen

Stayed 1 night in Aug 2018
Response from Evi on 23 Aug,2018
Dear Mr. Allen, Thank you for your feedback and we look forward to welcoming you back at Red Planet Hotel Palembang. Best Regards, Evi Febrianti Hotel Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel.
Very helpful and friendly staff at the front desk despite late check in due to high volume of guests. Shower was great and the sheets are fresh despite some stains.
Stayed 1 night in Nov 2017
Dear Ms. Yvonne, Many thanks for sharing your wonderful feedback on your stay at Red Planet Hotel Palembang. We are happy to know that you enjoy and pleased with our hotel facilities and services throughout your stay. Your feedback would be shared to all of our team members as part of their performance appreciation. Thank you and we love to welcome you back at Red Planet Hotel Palembang. Best Regards, Evi Febrianti Asst. Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel 2* pada harga 3*
No in-house fone, small room not enough space for praying
Response from Evi on 29 Oct,2016
Dear Mr/Ms, Thank you for sharing your feedback on your stay at Red Planet Hotel Palembang. We are sorry to hear that you are not happy with our hotel's facilities and services, as well as our room rate. As value hotel, we emphasize more on basic necessities such as cleanliness and guest comfort more than size of the room, and our room rate is considered to be the most affordable 2-stars hotel in Palembang. Also, kindly be informed that mosque is just 1 minute walking distance from our hotel. Once again, thank you and have a pleasant day. Best Regards

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Response from General Manager on 19 Aug,2016
Hi David Thanks for your star we looking forward to see u again in the future Regards Decky Martin

8/10 Good

Firman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Decky Martin on 9 Jul,2016
Dear Firman Thank you so Much for 4 star on your Review We will waiting your next Visit at Red Planet Palembang Best Regards Decky Martin Hotel Manager

6/10 Okay

Sunario

Response from Decky Martin on 9 Jul,2016
Dear Sunario Thank you so Much for your review we will waiting for your next visit at Red Planet Palembang Best Regards Decky Martin Hotel Manager

10/10 Excellent

Edmond, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Not very far from the airport and the middle of town
Response from Decky Martin on 7 Oct,2015
Dear Edmond Warmest Greetings from Red Planet Palembang Thank you for choosing Red Planet Palembang. We are glad to know that you really enjoyed your stay with us. Your positive comment means a lot for us, that's why I will share your comment to all my team, for sure this will motivate them

6/10 Okay

rian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

LING FANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Evi on 23 Aug,2018
Dear Ms. Ling Fang, Thank you for your feedback and we look forward to welcoming you back at Red Planet Hotel Palembang. Best Regards, Evi Febrianti Hotel Manager

6/10 Okay

Andai

Liked: Cleanliness, property conditions & facilities
Tidak ada parkir
Peralatan mandi yang kurang lengkap, nilai plusnya adalah letaknya yang strategis
Stayed 1 night in Jul 2017
Dear Bapak/Ibu Andal, Terima kasih atas ulasan yang sudah diberikan untuk Red Planet Hotel Palembang. Sesuai dengan konsep Red Planet Hotels, memang untuk sikat dan pasta gigi tidak disediakan sebagai fasilitas namun dijual terpisah di resepsionis, dengan tujuan memberikan harga yang lebih terjangkau untuk tamu-tamu yang membawa amenities sendiri. Input dari Bapak/Ibu sudah kami catat dan kami sampaikan kepada manajemen brand Red Planet Hotels. Salam Hangat, Evi Febrianti Asst. Hotel Manager

4/10 Poor

kim, seoul korea

Disliked: Cleanliness, property conditions & facilities, room comfort
it like ibis style hotel
nothing in the room, even small desk. they have folding table but no chair, it make me have backache when i work with that table. no even tooth brush in the room just for sleep!
Stayed 1 night in Aug 2017
Dear Mr. Kim, We are sorry to hear that you do not feel comfortable on your stay at Red Planet Hotel Palembang. Your feedback has been noted and we will relay it to brand management for further consideration. Thank you and we hope for another opportunity to serve you better. Best Regards, Evi Febrianti Asst. Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Response from General Manager on 22 Nov,2016
Dear Traveller, Many thanks for your review. We hope you would enjoy your next stay with us. Thank you and have a pleasant day ahead.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kamar bagus dan pelayanannya baik hanya fasilitas hotel seperti handuk kurang baik ( handuk sdh jelek ) serta tempat parkir kurang nyaman
Response from Evi on 15 Nov,2016
Yang terhormat Bapak / Ibu Irawan, Kami mengucapkan terima kasih atas ulasan yang sudah Bapak / Ibu berikan untuk Red Planet Hotel Palembang. Input dari Bapak / Ibu sudah kami catat dan kami sedang mengusahakan untuk penggantian seluruh handuk dan perbaikan lahan parkir hotel. Sekali lagi kami ucapkan terima kasih dan kami menantikan kedatangan Bapak / Ibu selanjutnya di Red Planet Hotel Palembang. Salam Hangat,

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kecewa menginap di red planet
1. Kurang nyaman karena belum adanya smoking room 2. Water hiter nya tidak berfungsi di kamar 311 3. Ruangan standar nya tidak ada kursi atau tempat duduk untuk tamu 4. Tidak tersedia sandal dan pasta gigi di kamar mandi 5. Remote tv tidak berfungsi karena batery lemah 6. Pada saat registrasi lama karena resepsionis nya hanya satu orang 7. Area parkir tidak nyaman, khawatir motor hilang --------sangat mengecewakan-------
Response from Decky Martin on 9 Jul,2016
Tamu Yang Terhormat Salam Hangat dari Red Planet Palembang Terima kasih telah berbagi pengalaman selama menginap di Red Planet Palembang Kami menyesal membaca ulasan Anda, bahwa kami tidak dapat memenuhi harapan Anda selama menginap di Red Planet Palembang. Komentar Anda telah kami bahas dengan departemen terkait dan kami akan mengambil tindakan lebih lanjut demi menjaga kepuasan setiap tamu hotel kami. Kami akan lebih memperhatikan hal ini agar tidak terjadi masalah yang sama di masa mendatang. Sekali lagi, terima kasih telah menginap di Red Planet Palembang dan kami berharap dapat memperoleh kesempatan selanjutnya untuk mengakomodasi Anda pada kesempatan mendatang. Salam Hangat, Decky Martin Hotel Manager

8/10 Good

Hodirman

Liked: Cleanliness
Response from Decky Martin on 9 Jul,2016
Dear Hodirman Thank you so Much for your Review We will waiting your next Visit at Red Planet Palembang Best Regards Decky Martin Hotel Manager

6/10 Okay

HARYANTO, Bandung

Disliked: Staff & service
Lumayan
Cukup nyaman,tp saran saya setiap tamu check out kl bs sprei / sarung bntal lgsg di ganti. Krna wktu sy slma 3 mlm, mlm prtama dtg kmr nya di bgian sprei kotor N ada spt bercak darah, bsk nya sy mnt gnti sm ptgs kbrsihan room ktnya emg blm di gnti dr tamu kmr sblum nya. Dan kl psen mknan dr restoran nya kl bs yg di antr ke kmr pake piring jgn pake dus nasi kya di warung2 biasa.
Response from Decky Martin on 2 Apr,2016
Yth HARYANTO Salam Hangat dari Red Planet Palembang Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama anda tinggal di Red Planet Palembang. Komentar dari anda merupakan sumber informasi untuk dapat lebih meningkatkan produk dan pelayanan kami. Kami memohon maaf atas ketidaknyamanan yang terjadi pada pengalaman anda bersama kami. Sekali lagi terima kasih atas ulasan anda dan kami berharap dapat memberikan pelayanan yang lebih baik kembali dimasa yang akan datang. Salam Hangat Decky Martin Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service
Budget Hotel Recommended
Recommended budget hotel. Hotel cukup bersih dan nyaman untuk harga yang didapatkan. Saya rekomendasikan hotel ini.
Response from Decky Martin on 9 Jul,2016
Tamu Yang Terhormat Terima Kasih atas Masukan serta Rekomendasi yang kami dapatkan dari anda. Besar harapan kami dapat segera bertemu kembali untuk melayani anda dan keluarga di Red Planet Palembang Hormat saya Decky Martin Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel yang kompetitif
Hotel yang menawarkan harga yang kompetitif,dekat dengan mini market, front desk yang ramah dan sedikit masalah untuk saniternya pada pagi hari bisa kehabisan air ketika hotel sedang ramai serta floordrain kamar mandi kurang lancar..
Response from Decky Martin on 9 Jul,2016
Tamu Yang Terhormat Terima Kasih atas Masukan yang anda Berikan, Kami akan selalu memberikan pelayanan yang terbaik untuk setiap tamu Red Planet Palembang Kami tunggu kedatangan anda berikutnya di Red Planet Palembang Hormat Saya Decky Martin Hotel Manager

8/10 Good

Handri, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent budget hotel
Saya akan kembali lagi ke Hotel ini disetiap mengunjungi kota Palembang
Response from Decky Martin on 9 Jul,2016
Yth Handri Terima Kasih atas Masukan yang anda Berikan, Kami tunggu kedatangan anda berikutnya di Red Planet Palembang Hormat Saya Decky Martin Hotel Manager

6/10 Okay

arya, bali

Disliked: Staff & service, room comfort
clean but minimum
It has a clean room..because it's new hotel. Unfortunately my package not include breakfast (25usd/day).
Response from Decky Martin on 12 Dec,2015
Dear Arya Warmest Greetings from Red Planet Palembang Thank you for choosing Red Planet Palembang. We are glad to know that you really enjoyed your stay with us. Your positive comment means a lot for us, that's why I will share your comment to all my team, for sure this will motivate them to always give the best service in the future. Once again, thank you for your feedback . We are looking forward to welcome you back at Red Planet Palembang. Best regards, Decky Martin Hotel Manager