Balcony

Reviews of Suarga Padang Padang

4.5 out of 5
Suarga Padang Padang
Jl. Pantai Labuan Sait, Br Dinas Labuan, Pecatu, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 245 reviews" "
Rating 8 - Good. 52 out of 245 reviews" "
Rating 6 - Okay. 18 out of 245 reviews" "
Rating 4 - Poor. 6 out of 245 reviews" "
Rating 2 - Terrible. 7 out of 245 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sehrish, Waukesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Katrine

Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are beautiful panoramic ocean views from throughout the property. The main building containing the lobby and restaurant features a native-inspired yet contemporary design. A variety of local and international dishes are available at the restaurant. Service there is outstanding. Outside the facility there are other good restaurants and shops within easy walking distance. I would not recommend this hotel for frail elderly people or families with small children, since some walkways require navigating irregular steps and diligence in avoiding potential hazards.
Stayed 3 nights in Nov 2023

8/10 Good

widad

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suarga is the perfect place to stay. The staff are friendly and helpful. The facilities are clean, tranquil and comfortable. Great location to places to eat, the beach and shops. Will definitely return. Thank you to the staff for making our stay so enjoyable!
Stayed 6 nights in Oct 2023

8/10 Good

Rory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was beautiful and the staff were very attentive. The food was ok, but I think given how expensive it was compared to the places locally, the quality could have been better. The local restaurants were excellent, so we chose to go out more after an average bbq experience there. The rooms are lovely and in great condition- only comment would be that there is no chair or surfaces in the bedroom areas, so it’s hard to keep the room tidy. Also only a mirror in the outdoor bathroom which has poor lighting in the evening, so getting ready is a bit of a challenge. A full length mirror and a chair in the bedroom would instantly sort those issues out!
Stayed 4 nights in Oct 2023

2/10 Terrible

SARAH

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
The view was to die for but the service was below standard . The staff could not speak English were incompetent. Ridiculously expensive. Look around before booking here
Stayed 2 nights in Oct 2023

10/10 Excellent

Kelsey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is pure magic. My husband and I booked and ocean villa and it did not disappoint. Walking distance to Padang Padang beach and some great places to eat. The staff is really helpful and the view can’t be beat. This is the place to stay

10/10 Excellent

Kirsten, Cranston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Beautiful rooms & views! Delicious food & drink! What an unforgettable experience!
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
Stunning property and lovely stafd
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Stayed 3 nights in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suarga has the best view - unbelievable layout! You can spend the entire day on the pool decks with all the great seating and menu options- you never have to leave, nor do you want to. I extended my stay, but I had to switch rooms- unique rooms, so much character, thoughtful design. Food was really good: healthy mix salad and satay was my go to lunch; everything was good, breakfast assortment too. Deep tissue massage and scrub were amazing (Marta) & they take place overlooking the water! Monkeys are around so keep track of your belongings. Will be recommending to friends and family for sure!
Stayed 4 nights in Sep 2023

6/10 Okay

Serena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are a surfer note you can not bring your board to your room. It’s stays in a locker in the parking lot. Padang Padang surf spot is convenient. The lobby and sea view is incredible. Layout of the rooms bathroom was weird. There is a wall between. Bed was comfy.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gokhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite spot in Uluwatu
From checking to check out everything was so great I would definitely come back
Stayed 2 nights in Sep 2023

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and very relaxing place to stay. Would return on my next visit to Bali.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lavinia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture, fantastic views. Loved watching the sunset from the infinity pool, overlooking Padang Padang beach. Quiet - you can't hear traffic, only the ocean. Stayed in the Ulin area of the hotel and loved the style, the walls turn into shutters and it's a great indoor/outdoor experience. The air/humidity system they have under the mosquito nets above the beds makes a hugely positive difference. The bathroom is less outdoor than the average Balinese hotel. Things to improve: - update the design of the furniture in the bar area and soft furnishings (e.g. cushions) throughout - at the included breakfast more attention needed to make sure the buffet has enough glasses, cutlery and napkins; keep better track and improve the speed of the food orders; consistency in food preparation (same egg dish varied wildly in quality on different days) - cocktails were mostly rum based, perhaps personal taste but I wanted more gin based options - spa Balinese massage was below expectations considering the almost triple price over what we paid in Ubud for a 3x better massage; no privacy in the spa area (outdoors, the gardener or guests sitting on the edge of the pool could see you getting changed); - have a signature scent to be used on the refreshment towels, toiletries, mosquito repellent on offer Surroundings: - very conveniently located next to Padang Padang beach - pharmacy nearby - useful for that surf lesson sun burn... - conveniently located on the main road, yet quiet
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Saurav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Sep 2023

8/10 Good

Sharath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I liked was the friendly staff, pool, bathrooms, and the Suarga Water bottles. Couple of things that can be improved are, hot water unavailability in the morning for shower, and lack of insulation in the room which makes it difficult to sleep after 7am.
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel on the cliffs of Uluwatu overlooking the sea. The quality of the bungalow-style rooms was top-notch. Staff were very friendly and helpful.
Stayed 4 nights in Jun 2023

10/10 Excellent

Danielle, City Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The restaurant staff are great but food is very average - breakfast wasn’t good at all. Plus to be charged extra for a cappuccino ( 65k ) is ridiculous when paying 600 AUD a night. They’d be better off capping it at one per person. If they were to over haul breakfast and restaurant food then it would be a big improvement. It’s a shame as the view is incredible but we went out for every meal as the food was so bad compared to the phenomenal restaurants around.
Stayed 6 nights in May 2023

8/10 Good

Gary

Travelled with partner
Expedia up sold me to a lager room room of 80 sqm with an ocean view On arrival our room was less than half that size and no ocean view. It was nevertheless beautiful and I don’t blame the hotel - Expedia ripped me off! And it’s not the first time. It’s a beautiful place to stay with views that cannot be bettered. Drinks and food are extremely expensive( more like 5 star $) for a 4 star resort So eat and drink out would be my advice
Stayed 2 nights in May 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

KAISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect views and lovely staff
The hotel is beautiful and you really can't beat the views from the pool and restaurant area. The staff were all lovely and helpful. The location is ok, possible to walk to a few places but towards the other direction there are no sidewalks at all so really need to have a scooter or get a taxi. The restaurant at the hotel is only ok, quite over priced though and the breakfast was so average that we ended up not bothering and just went elsewhere for nice coffee and food.
Stayed 5 nights in Apr 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID AT ALL COSTS. They asked for our credit card at check in, took to the back to make copies without asking (no other hotel in bali did this, their excuse was its a bank requirement). The bellhop stares expecting a tip when we didn't request him. Towels were dirty with mud and other's hair. Bed canopy had dirt and suspicious reddish/brown stains (i.e. possibly blood). The walls had gaping holes to the outside (their excuse: its "sustainably engineered"). No air conditioning other than some vent installed on the bed. The safe box is not attached. No screens on the windows. HERE'S WHERE IT GETS BAD. We booked a romantic sunset dinner elsewhere. Upon leaving for it, we found the lock on the door was broken. We spent an hour waiting as the "engineer" fumbled around (it just needed batteries). The sun had set and we missed our dinner. Two separate manager's came by (we were livid), saying they would make it right, we asked them not to do ANYTHING. When we got back from our LATE dinner, we found our room entered and our belongings moved around (the opposite of what we asked). At 5am I wake up to my fiance screaming due to a giant cockroach on her toothbrush. That was the last straw. We called the hotel, no answer (Per manager, theres no 24 hour service!) We spent 6 hours on the phone with expedia, our credit card, and the hotel once they finally answered. Hotel refused to refund us for the miserable 12 hours we survived before leaving! Don't pay for this broken product!
Stayed 2 nights in Apr 2023
Response from Suarga Guardians Management Team on 19 Apr,2023
Dear Joseph, Greetings from Suarga Sustainable Boutique Hotel!We regret we were not able to meet your expectations on your recent visit. Our check in procedures require to have on file guest’s credit card, and once again we are sorry if this caused you any inconvenience. In regards cleanliness allow me to share with you that our HK guardians have been nominated for the last quarter best performer of the season. Our daily service includes morning and turndown service, in case of service not required the sign of not disturb should be placed at the door. In regards our room concept I would like to bring to your attention the fundamental values Our resort was conceived: Most of the Suarga resort’s structures are built on stilts in effort to preserve the indigenous flora and fauna and to promote natural cooling air circulation. A registered applicant of the forest stewardship council (fsc), The resort is predominantly built using recuperated wood from abandoned ironwood pontoons in borneo, broken down thick houses, old factories, other fsc certified materials. The hole was mentioned is the authenticity of recycled materials with a new use. We deeply sorry if our mission was not appreciated. In an effort to explain how we are a sustainable resort and pesticide free, and also in order to make you comprehend the fauna and flora of this very fragile Uluwatu cliffs, our Resort Manager did meet you. An alternative accommodation was also offered, in compensation of your feeling towards our hotel alternatively and exceptionally a 50% refund was also approved for the early check in, Which was also rejected, being your booking handled by a third party we could not do anything else. Best RegardsThe Suarga Padang Padang GuardiansSustainable thinking reflects in caring for the impact of personal actions beyond one’s own lifetime span

10/10 Excellent

KEITH M.

Travelled with group
Liked: Cleanliness
Great hotel and location. The picture you see is a private villa, not open to all. The location is grossly over priced, the food is good but not worth it, drinks are over priced and watered down and dont take one item from the mini bar.. they charge you for the entire bar. Dont eat there, there are great places around to eat.
Stayed 3 nights in Mar 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suarga you were amazing .We had a fabulous stay with you and will definitely return
Stayed 5 nights in Feb 2023
Response from Suarga Guardians Management Team on 20 Apr,2023
Dear Elisabeth, We are delighted to read that we could make your stay with us memorable. Your positive comments have been shared with our entire team. Thank you for taking the time to write a review for us.We look forward to welcoming you back soon. Best RegardsThe Suarga Padang Padang Guardians

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond to ensure you have a great stay in bali.
Stayed 4 nights in Feb 2023

10/10 Excellent

Danielle, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough great things about this place. The staff is amazing , the go out of there way to accommodate everything you need. The rooms are fantastic and so comfortable. The food was great we had breakfast included and so glad we did. We eat dinner there several nights and it was delicious. The location was great walk to many things. If this place isn’t rated as a 5 star resort it should be. When we come back to town we will definitely be staying here again.
Stayed 7 nights in Jan 2023
Response from Suarga Guardians on 11 Feb,2023
Dear Ms.Danielle Thank you so much for your kind words.We look forward to receive you soon again at Suarga Padang Padang.Kind RegardsSafe travels.Suarga Guardians

6/10 Okay

Alice

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this resort is incredible and the view is out of this world, I could never get bored of sitting by the main pool looking out at the 180degree views of the ocean. The pools are also amazing, although there were meant to be 3 but 1 was demolished which you don't find out until you arrive. And the service is very good although many of the employees were trainees, so things were slow. The restaurant food is very overpriced for what it is but the breakfasts are good. The rooms are small and dark and there seems to be an issue with plumbing which makes the rooms damp and mouldy - the stone walls are literally growing thick mould and our bed sheets smelt of mould and had mould on them. The showers and bathroom floors are unhygienic as the water just sits under timber slats, which rot because they have turned soft. Everything falls under the guise of eco-friendly but the prices should reflect this and it needs to be explained on the website and not only during the walk through from front desk.
Response from Suarga Guardians on 17 Jan,2023
Dear Ms. Alice,Thank you for choosing Suarga Padang Padang.Kindly accept our apologies for not meeting your expectations.In regards of our service, allow me to share that our trainees are unprivileged children from Sumba Hospitality Foundation. By hiring them as any other employee, we are given them the opportunity to expand and work overseas. We are just starting with a new group, so we do apologize if something wasn't delivery as our usual service.Thank you for bringing to our attention the third pool. In fact, this was a children pool that will be replaced by a Spa & Wellness area. In total we have two infinite pools and 5 private villas with pool.We do hope to serve you again soon.With our kindest regardsManagementSuarga Guardians

6/10 Okay

Joey

10/10 Excellent

Thomas

Stayed 4 nights in Jan 2023

6/10 Okay

Bhushan

Travelled with family and small children, Travelled with group
We had a mixed experience at Suarga Padang Padang. We were 4 people with one kid and had booked 2 villas. This was our 1st stay in Bali. The day we checked in after a very early flight and wanted to rest the aircons of both the villas were not functioning. We first thought that since we just checked in cooling is taking time however it didnt work and finally we were provided different rooms in the evening. Surprisingly both the room had same issue. I wish the management would have checked the rooms before allocating as you dont want to end up in such situation after your long flight travel. The rooms that were latter allocated to us had lots of noise from vehicle passing by through the nearby road. This kind of experience for the amount we paid for our 3 days stay was unexpected. The place has amazing dining and infinity pool area facing the beach. I think this is the best part of the property. It is very peaceful. The breakfast is good but not elaborative in general what you get at this price. Staff is nice and there to help. There are no phone in the room for room service so that becomes slightl inconvenience but definitely manageable It is may be 100 m away from padang padang beach so thats the plus point. However if you think that beach has a long stretch to take a stroll etc than that is not the case. The place has quite a number of good restaurants near by to explore. We loved visiting "the place has no name" and had great dining experience there.
Response from Suarga Guardians on 27 Jan,2023
Dear Mr.Bhushan KhairnarThank you for choosing Suarga Padang Padang. We are sorry to hear about the aircom inconvenience. Indeed we don't have phone in our rooms but we have do have available a 24h service through whatsapp number.We hope to welcome you again at Suarga Padang Padang anytime soon.Kind regardsSuarga Guardians

4/10 Poor

Simone

Stayed 4 nights in Nov 2022

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a dream! Beautiful ocean views from the two pools of the property. Staff and service was outstanding they go up and beyond to make sure you have the best stay. Be advised that the rooms have no TVs and AC is only in the actual bed but that’s the beauty of this property to be able to disconnect from the outside world. Highly recommend!
Stayed 6 nights in Oct 2022
Response from Ferry on 21 Oct,2022
Dear Ms Carolina,Warmest Greeting from Suarga Padang Padang.We are so grateful for your kind words. Thanks for sharing your review with us.”Kind Regards,Ferryan AdriewinantaReservation Team

6/10 Okay

Christopher

Liked: Cleanliness
Amazing view and restaurant location is incredible. Food options for vegans are limited. The staff were really ancy about bringing in food from outside, I literally need food on me as a type one diabetic so...fun times dealing with that rubbish.
Stayed 3 nights in Oct 2022

8/10 Good

Julia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Aidan

Stayed 2 nights in Oct 2022

10/10 Excellent

Muhammad Nasri

Stayed 3 nights in Jun 2022

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful location very close to Padang Padang beach. Great sized rooms, comfortable beds , amazing pool, views and service - only negative would be some repairs are required around the property, particularly to the deck around the pool.
Stayed 3 nights in Jun 2022

10/10 Excellent

raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing location and breathtaking view. The rooms were gorgeous. We thoroughly enjoyed our stay. Service provided by Sila at the bar and restaurant was just excellent! They could work on their food a little though especially the chicken korma. Nontetheless Overall just amazing!
Stayed 1 night in Mar 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
This place is nothing short of stunning. If you're looking for a hotel with unique architecture, amazing views, delicious food/drinks and the best hospitality staff you could ever find, this is the hotel to stay at. My boyfriend and I stayed here for 2 nights and wished we could've stayed for longer. The hotel is completely sustainable (they have solar power and try to minimize on plastic usage, YAY!) and doesn't have a TV/phones in the room, so it's the perfect place to disconnect and enjoy your surroundings (though there is WiFi if you can't get off your phone). We have nothing negative to say. When we come back to Uluwatu we are definitely going to stay here again.
Stayed 2 nights in Feb 2020
Response from General Manager on 11 Mar,2020
Dear Ms. Jamie, Sunny greetings from Bali! Thank you for your lovely comments about our sustainable resort. The views and settings sure are breathtaking and we still appreciate these surroundings as much as our guests do. Bali is a paradise for us as much as for its visitors and creating this little piece of heaven in a sustainable concept is something we love sharing with our guests. We feel extremely fortunate to have such a fantastic team of staff eager to provide the highest level of customer service to our beloved guests. We are grateful that you loved your stay with us and would happily welcome you back at Suarga Padang Padang during a future trip to beautiful Uluwatu. Always Welcome, Suarga Padang Padang ~The essence satisfies the needs of the heart, luxury gives temporary comfort, superfluity awakens unquenchable desires~

10/10 Excellent

Melinda, Oregon, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at Suarga. The staff was so kind and attentive Kim and Danny were always checking in to make sure our stay was perfect. The food and drinks are delicious and the location and view couldn’t be any better. The team went above and beyond to accommodate us arranging shuttles and taxis and even upgraded our room to a honeymoon suite when we had some noisy neighbors to make sure we had the best stay. We did a private tour through the hotel with August to Ubud and I highly recommend it, he was a great tour guide. We will definitely be back to Suarga and can’t wait for our next trip. This was one of the nicest sustainable hotels we stayed at, 5 stars!
Stayed 5 nights in Feb 2020
Response from General Manager on 5 Mar,2020
Dear Ms. Melinda, First of all, happy honeymoon once again to you and Mr. Richard! We are pleased to hear that you enjoyed your recent stay with us at our sustainable resort. We also agree that the views are priceless and are thankful to have such a fantastic setting surrounding the resort. We are delighted that we were able to set the mood for your Bali adventure with our private tour. Thank you very much for sharing these lovely comments about Suarga Padang Padang with us and the rest of the Expedia community. We look forward to having you and Mr. Richard back during your next visit to Bali. Always Welcome, Suarga Padang Padang ~One experiences harmony in the recognition of beauty~

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely everything is amazing about this place, the staff, property, amenities and customer service. Top quality!
Stayed 2 nights in Jan 2020
Response from General Manager on 12 Feb,2020
Thank you for this review. We are extremely happy to read that you enjoyed your stay at Suarga Padang Padang. We hope to welcome you back during your next visit to Bali. Warm regards. ~Rough luxury meets  natural sophistication with a healthy sense of responsibility~

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven. Best on the Island!
What a perfect resort! The staff is amazing. It's eco. The view is mind blowing. Total comfort. What's not to love? Heaven.
Stayed 2 nights in Jan 2020
Response from General Manager on 12 Feb,2020
Dear Taylor, We sincerely appreciate your comments about your experience at our sustainable resort. Great to read that you appreciate our concept and service this much. Thank you for staying with us. We look forward to welcome you again during your next visit to Padang Padang. Kind regards, ~The essence satisfies the needs of the heart, luxury gives temporary comfort,  superfluity awakens unquenchable desires~

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suarga means heaven in English, and the experience of being there was exact that: heavenly. Vacation for us is to be surrounded by an environment that makes you feel well and relaxed and as well taken care of. Suarga was like a dreamy oasis with its calm vibes and magnificent views over the ocean. The staff were amazing, we felt incredibly well taken care of by everyone, so warm and welcoming! Liz took care of us from our arrival until the day we left, so professional in her approach and so genuinely caring. Thomas was also very welcoming and sincere in his approach to us, and you could really feel his genuine enthusiasm about the hotel’s approach to sustainability and its history when talking to him. The devil is in the details, Mr Silvano the GM always approached us with our names and was also so warm and helpful. You could really feel the familiar vibe amongst the staff, because of their genuine interest in their guests. To summarize, we are so impressed of the service we received during our 5 days at Suarga and felt extremely well taken care of.
Stayed 3 nights in Jan 2020
Response from General Manager on 12 Feb,2020
Thank you for taking the time to share such a kind positive review with us. We are delighted to read that you were pleased with your stay and our staff. Without the team here onsite, creating unforgettable holiday experiences for our guests would not be possible, so we love to hear that you appreciate their efforts as much as we do. Do come back to visit us soon as it has been a pleasure to have you around at the Resort. Warm regards ~Authenticity awakens nostalgia for truthful personal engagement and action~

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Great service. Room layout not that great, mezzanine space that is completely useless. And due to solar panel heating, warm showers in morning not possible.
Stayed 3 nights in Jan 2020
Response from General Manager on 12 Feb,2020
Thank you for the review on our Sustainable resort. We are delighted happy to read that you were pleased with our staffs, and we will make sure to pass the word. Please be informed that we have duly noted your concerns contained therein and will take the necessary action to overcome them for the benefit of our future guests. We would like to welcome you back during your next visit in Padang Padang area. Always Welcome, ~Rough luxury meets  natural sophistication with a healthy sense of responsibility~

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the eco-friendly luxury design (including refillable glass water bottles and solar powered rooms) and gorgeous infinity pool. We enjoyed our very generous and delicious breakfasts with excellent service and beautiful views. The staff are all incredibly friendly and helpful - Liz and Thomas were always around to help with anything you need. You are also steps away from great restaurants and Padang Padang beach, where the staff were kind enough to arrange a surf lesson for us there (would also highly recommend).
Stayed 4 nights in Dec 2019
Response from Sylvain Croise, General Manager on 12 Feb,2020
We sincerely appreciate your comments about your experience at our sustainable resort. Great to read that you appreciate our concept and service this much.. To have our guests recognise how much love we put into every detail of the resort, from architecture and design, to sustainability and service is truly rewarding to read. We will make sure to pass the word to our team. Thank you for staying with us. We look forward to welcome you again during your next visit to Padang Padang. Kind regards ~Rough luxury meets  natural sophistication with a healthy sense of responsibility~

8/10 Good

Maya

Liked: Cleanliness, staff & service
Very nice hotel. Crazy pool! But it's not worth the money. too expensive. Breakfast is poor at the hotel for $ 280. Part of the breakfast menu is extra charge which is weird! If you get an air-conditioned room you will insist on getting one with air conditioner because they also have such rooms and check that this is what you are booking! It is important to know that there is no beach access. Great service but that's not always the most important thing ...
Stayed 1 night in Dec 2019
Response from Hannah Hoad on 19 Dec,2019
Thank you very much for a lovely and detailed review, which is of great importance to us. Sustainability and Eco-friendliness is our priority in order to stay true to our concept. The specialized cooling system, which a lot of our guests love, can reduce your carbon footprint. We will be sure to take your comments and bored and thank you for the time in sharing your experience. ~To care about the earth , is to care about everyone~