Pudong Hotels with Shuttle Services

"I caught cold when I arrived the hotel. The staff there were very kind and efficient. Their robot was very helpful delivering medications I ordered online. Fast and reliable. I like the white congee and pickles there. Nice hotel."

"Big and spacious clean room! Staff replies quite promptly on WeChat.. just that our food deliveries may take some time to reach our room.. otherwise all is good! Excellent service overall!"

"Always stay here in business it's been getting better and better lately. Bar closed for labour day weekend was the only drawback."

"Quiet but close to attractions. The free shuttle within 2 km was extremely helpful. All the staffs were extremely eager to help in anyway. The pool, workout room spa are all excellent. Room was well appointed and the views are amazing. Mr. Chen at the front desk was very knowledgeable and friendly during the check-in process in addition to every time seeing him. Luigi was very friendly during the checkout process. Thank you to everyone at the Mandarin Oriental. Looking forward to visiting again in the near future."

"Amazing value for money. Luxurious room for a very reasonable rate"

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room. All I did was blow around hot air. Breakfast was also disappointing. The coffee machines did not offer simple brewed coffee. The toaster was broken. The bacon was raw, the eggs were cold. Very disappointing experience. I made the manager aware of all of my situations and he said thank you sorry for the inconvenience. No explanation, no discount, just more disappointment.."

"Staff was so helpful and professional! Really took pride in doing their job well! "

"Lovely hotel close to the city? "

"Everything was perfect I was treated like family I felt safe and loved"