Shangri-La Hotels and Resorts, Queenstown hotels

"Yes."

"Easy access to terminals 1 2 and 3 "

"Hotel on top of a Mall, lot of shops (mostly electronics, sport and fashion) a lot of eating options. Staff very friendly and professional. Room was spotless, the bed maybe a little hard (personal preference, not bad in any way). "

"This hotel is very clean and well maintained. Staff are very helpful. Large selection of food available in restaurant. Twin rooms are small and a it cramped compared to other hotel chains. Room servicing is good. A minor disappointment is the complimentary teas coffees etc. Only a few items and for a twin room considerably less than in a single of other chains. Room service will bring more, but it's a pain to have to ask a few times a day. Hotel is well positioned for a metro ride from airport 30 mins and is a good base for local attractions. Evening light show at bay and son et Lumiere in the gardens are a must see. "

"The laundry service was top notch and done with care and delivered at the promised time. We felt the cleanliness of the room went downhill towards the end of our 8 days stay. Hotel room floor was not vacuumed, bath towels left folded on the bed rather than hung up towards end of our stay which felt disappointing. But overall, we had a great time at this hotel! "

"The breakfast was great, lots of things to eat. Ideal for all ages, i recommend."

"Breakfast was excellent, you could order off a menu & there was a wide variety of items on a buffet spread you could also enjoy. Staff was excellent. "

"I requested for my room to be cleaned every other day to remove trash and replace towels. The hotel obliged and all went well. The staff has been excellent. The hotel is very busy because of the great location. Front desk staff Reva was extremely pleasant and helpful. The concierge team, especially Raman and Rajah are excellent!"

"Excellent stay, from the staff to the spa everything was brilliant!"