3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
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Reviews of Hengfeng Haiyue International Hotel

4.5 out of 5
Hengfeng Haiyue International Hotel
Metro Plaza, Eighty Area, Baoan District, Shenzhen, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 111 reviews" "
Rating 8 - Good. 57 out of 111 reviews" "
Rating 6 - Okay. 14 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

HAHYOUNG

Stayed 2 nights in Nov 2023

8/10 Good

ANTIPAS IV

Stayed 1 night in Jun 2023

10/10 Excellent

HIROKAZU

Stayed 2 nights in Apr 2023

10/10 Excellent

Donghyun

Stayed 4 nights in Apr 2023

10/10 Excellent

YANRU

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.. it is my 3rd time staying here.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly Staff
Everything was fine. But I was asked to pay a 500RMB deposit which i had no idea about upon arrival and didn't have cash or credit card on me. They didn't accept Alipay so it was a bit of a hassle. Then the hotel itself feels very "Chinese"... What I had a problem with was the service. I wore the robe (with clothes underneath) from my room to the breakfast buffet because AC was too strong and i didn't have a jacket with me. Upon check-in, no one told me i couldn't wear the robe. Then after getting food, I was looking for a table to sit down. A female staff approached me, took away the plate from my hand, and told me I had to go back to my room and change. Apparently i wasn't allowed to wear the robe. I told her I could just take it off since I had clothes underneath. Then she didn't want to let me sit where I wanted to sit. She took my plates to a darker area (w/ no lights) and wanted me to sit there. I refused but then she still wouldn't let me sit where I wanted to sit initially. It was just a frustrating and negative experience after all. Oh btw, I wanted to check out the swimming pool on the rooftop the evening I arrived (around 8:30PM), but it was already locked up... Another weird thing is that this hotel is inside a larger mall. If you take the wrong elevator, you might end up in the middle of a shady Chinese market...
Stayed 1 night in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here many times and the hotel is quiet and clean with a 24 hour McDonalds attached to the property. The breakfast buffet is good as well as the coffee. The Japanese restaurant is excellent
Stayed 1 night in Jun 2019

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport, excellent service
Hotel room is big and clean, located right next to a mall, with restaurants nearby. Hotel staff provided excellent service, especially 小叶, the concierge. He was exceptionally helpful and very friendly. A big thank you to 小叶 for his help.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was extremely clean and the service was awesome I would definitely stay there again and I would recommend it to anyone traveling
Stayed 4 nights in Mar 2019

8/10 Good

yinong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2018

8/10 Good

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018
Response from Elaine on 10 Jul,2018
Dear Guest,Sincerely thanks for your choice of our hotel! It is our pleasure to know that you enjoy your stay in our hotel. Thanks again and We are looking forward to serving you again！

8/10 Good

Nerisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Elaine on 20 Jun,2018
Dear Guest,Sincerely thanks for your choice of our hotel! It is our pleasure to know that you enjoy your stay in our hotel. Thanks again and We are looking forward to serving you again！

10/10 Excellent

inhwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel
I wanted to use outdoor pool but the weather did not allow to use.
Response from Elaine on 30 Mar,2018
Dear Guest,Sincerely thanks for your choice of our hotel! It is our pleasure to know that you enjoy your stay in our hotel. Welcome to use outdoor swimming pool for your next stay.Thanks again and We are looking forward to serving you again！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best deals in the city. Good staff and nice rooms.
Stayed 4 nights in Aug 2017
Response from Elaine Zhang on 31 Aug,2017
Dear Guest,Sincerely thanks for your choice of our hotel! It is our pleasure to know that you enjoy your stay in our hotel. Thanks again and We are looking forward to serving you again！

8/10 Good

B, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A high-quality Chinese hotel with one problem...
I've been coming to this hotel for almost 7 years now. It is in a great location, close to the airport and convenient for western visitors. There is a Starbucks on site, and McDonald's on site, a KFC on site and Pizza Hut. If you've been traveling through China for a while when you come to this hotel it is refreshing to have some comforts of home. There is only one problem, the Wi-Fi is terrible. When it works it is great but it is so sporadic and difficult to stay connected that it has finally forced me to look to stay elsewhere. I like this hotel and I like the convenience but if I can't do my work efficiently while I am at this hotel then there's no point in staying there.
Response from Elaine Zhang on 2 Sept,2017
Dear Guest, Thank you so much for choosing our hotel and your kind comments.Thank you again for your support and recognition all the time, At the same time, I'm sorry to have failed to give you a perfect experience for this trip. During your stay, Our hotel was testing to enable the telecommunications Wi-Fi internet service, may had some interference to the original installed wireless router equipment, We apologize for any inconvenience this may cause. Currently, the telecommunications Wi-Fi had been officially launched, Wi-Fi signal stable and fast. You can tell us at any time if you encountered any problems during your stay,we will solve for you in time. Sincerely lookig forward to serving you again!

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities, room comfort
Service was ok and friendly but aircon was odd. Water leak from ceiling

8/10 Good

Ozhan

Liked: Room comfort
Good all around hotel
Heng Feng hotel is centrally located in Bao An and it's great for business travelers while it offers lots of other amenities with its convenient location. Room was comfortable and I was especially impressed with the movie selection on my TV. Also impressed with the staff and their English conversation skills which were well beyond average in China. The japanese restaurant in 3rd floor is great and the spa offers good relaxation after a long day of factory meetings. I'd return here.

6/10 Okay

Verified traveller

Wifi is terrible... Cannot get any work done at the hotel.

8/10 Good

Mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again...
One negative which was probably more so a Hotels.com issue, when I booked it said I had breakfast included but when I arrived the hotel wouldn't honour it. Was very embarrassing when you show up for breaky only to be told you don't have it.

8/10 Good

Larry, McHenry, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
Good business hotel. No faults found. Recommended.

8/10 Good

Hon Leung Eric, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Make sure you are fit enough to choose this hotel.
Room was good for value. Reception was friendly and smilely. BUT no attendance at entrance what so ever on arrival and departure. I need to pick up all lugguages for my family, tolled them to check in, tolled them to my room along the dragful carpeted corridor, tolled them to check out, tolled them outside after check out, tolled them to the roadside to catch a taxi by myself!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overrated
I booked a non-smoking suite. Confirmed it was non-smoking at check-in. It was full of smoke (and ash trays). Asked at the front desk to change to another less smoky room, and was told there were no suites but that they would 'upgrade' me to a room in the executive wing. OK. The room was not a suite. All about the room was the same as the suite, except it was not smoky and was not a suite. There is NO Executive 'lounge' or any other amenaties. So, it wasn't an upgrade. I didn't bother to attempt changing again. The temperature control did not work. No matter what I set the room temperature, it stayed the same - although the fan kept blowing. I asked an staff member that happened to be in the hallway, and they said it was OK. (It wasn't). Perhaps they didn't understand me?

10/10 Excellent

Mark, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hengfeng Haiyue International Hotel
Great Location for Foreigners. Everything you need is less than 5 minutes walk away. ATM'S , Supermarket , and good Food can be had at Raindrops Café just opposite. KFC open 24 /7. Don't be scared to talk to the staff they can be very helpful and friendly. They will do anything to help. I was there nearly 4 weeks and would definitely return. Try to pay the extra for a suite , its worthwhile.

10/10 Excellent

Foo, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Pleasantly surprised.
Excellent location if you are choosing to stay in this area. Take note it is not in the city centre but there are shops nearby and a vibrant neighborhood.

6/10 Okay

HSU

Business traveller
Liked: Staff & service
整體住宿品質都不錯，人員服務都有點水準，可惜早餐種類有點偏少ㄡ
Stayed 1 night in Jan 2020
Response from TINA on 10 Apr,2020
感谢您的点评，感恩您一直以来的陪伴，更感激您的推荐。愿您在恒小悦的日子里舒适愉快，愿您在生活中收获更多的惊喜！恒小悦市场营销部 深圳恒丰海悦国际酒店

10/10 Excellent

HaHyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from TINA on 12 Apr,2020
感谢您的点评，感恩您一直以来的陪伴，更感激您的推荐。愿您在恒小悦的日子里舒适愉快，愿您在生活中收获更多的惊喜！恒小悦市场营销部 深圳恒丰海悦国际酒店

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
希望櫃台能夠笑臉迎人
位置很好,隔壁有量販店,星巴克等, 入住時夜班櫃台幾個人毫無笑容,也沒主動招呼, 寄放行李處都沒人看管,請櫃台叫了半天才有人過來, 附近在施工所以車流比較不順,這個我就不怪他們了.
Stayed 3 nights in Nov 2019

8/10 Good

Gai Sik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

mei ping

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
スタンダードルームは窓が無い？
非常に綺麗なホテルでした。スタンダードルームも十分快適でした。でも窓がないのが残念でした
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

kook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다
느낌이 좋고 주위 환경이 좋아요 물론 조식이 중~상^^
Stayed 1 night in Sep 2019

10/10 Excellent

SERIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
It was clean and the staff were all kind. I stayed for a week and it was really comfortable. But the hotel is too big and the structure is difficult. I had a hard time finding a Chinese restaurant. I wish I could just mark it well.
Stayed 7 nights in Aug 2019

8/10 Good

HYEONJOONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
헝펑하이위에국제호텔 후기
출장차 머무는동안 전반적으로 편안하고 안락했습니다.
Stayed 10 nights in Aug 2019

8/10 Good

donghyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's nice hotel.
Stayed 1 night in Jul 2019

8/10 Good

YONG CHEOL

Liked: Cleanliness, staff & service, property conditions & facilities
호텡이용후기 - 공항인근의 가격대비 만족한 호텔
매당 선전 출장시 시내 중심지에서 묶다가 이번에 거래처 소개로 숙박하게 되었습니다. 숙박 비용은 합리적이며, 호텔 규모는 매우 커서 수영장도있고, 일식당에서 신선한 회를 제공하여 쾌적하였습니다. 서비스인원(Marina)의 영어 실력도 유창하며 인상적이었다. 바오안 공항에서 택시로 50위엔 정도로 가까운편이나, 지하철역이 멀리 있어 다소 불편하다. 인근에 노천 음식 바베큐거리와 요시노, 스타벅스등 번화가가있어 저녁식사하는데 불편함이 없다. 총평으로 공항 인근에서는 가격대비 좋은 호텔이며 관광용이 아니고, 비지니스용으로는 만족할만하다.
Stayed 2 nights in Jul 2019

8/10 Good

Changho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Goeun

Stayed 2 nights in May 2019

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht
Valde hotellet pga smidigheten att ta sig till flygplatsen tidigt på morgonen. Tar ca 20min med taxi. Finns gott om restauranger och ett stort köpcentrum bara 100m från hotellet. Känns som att hotellet är nybyggt. En känsla av lyx i lobby och korridorer. Iochmed att jag lämnade tidigt på morgonen, provade jag inte frukosten. Snabb service vid både in och utcheckning.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable standard - except poor breakfast
Acceptable standard based on relatively low price compare to hotels around. Room is clean and acceptable. Breakfast is poor - even it is included in the booking I have to eat somewhere else. Sound proof is so-so, can hear people talking in the corridor clearly.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務親切友善, 附近道路施工, 交通雍塞
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
酒店服務及整潔度都可以，附近有飲食的商鋪，地铁不能直達。近一些景點，不過以這種質素所收取的房價，我認為略貴。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018