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Reviews of Far East Plaza Residences

3.5 out of 5
Far East Plaza Residences
14 Scotts Road, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 121 reviews" "
Rating 8 - Good. 59 out of 121 reviews" "
Rating 6 - Okay. 12 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far East Plaza
Check in & out was very easy. The residence was spacious and had all the mod cons we needed. The residence was very well located on the corner of Orchard Road & Scott’s Road the heart of the shopping district. It is also located within walking distance of Orchard MRT.
Stayed 8 nights in Feb 2020
Response from Rasi on 5 Mar,2020
Dear Mr David, Thank you for taking the time to give us your lovely review in this platform. It's a pleasure having you with us and we are extremely glad to hear that you enjoyed your stay with us. Please take good care and we hope to see you again in Far East Plaza Residences should you plan to revisit Singapore. Best Regards, Rasi Guest Service Executive Far East Plaza Residences

2/10 Terrible

Stéphane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

Kim S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location. Housekeeping staff was efficient and helpful
Stayed 10 nights in Jan 2020
Response from Rasi on 26 Feb,2020
Dear Guest, Thank you so much for your review and description of our location,services and mentioning our Housekeeping staff. Please take care and hope to see you soon. Best Regards, Rasi Guest Service Executive Far East Plaza Residences

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
We loved the location, The room was a good size however was very tired looking and the beds incredibly hard. The pool area was fantastic. A freshen up of the rooms and beds would make our review better. Would come back.
Stayed 8 nights in Jan 2020
Response from Rasi on 26 Feb,2020
Dear Guest, Thank you for your review of our apartment, facility and location. Taken note of your comments, we will review of your suggestions to see how we can improve on our services better while we are making inroads to roll out to renovate our apartments in near future. Thank you once again for the heart-warming and assuring words that you will be back for a return stay. Take care and see you soon. Best Regards, Rasi Guest Service Executive Far East Plaza Residences

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, not far from everything. Everything you need which you can get at the shop down stair.
Stayed 11 nights in Jan 2020
Response from Rasi on 26 Feb,2020
Dear Guest, Appreciate very much for your review, highlighting the location, convenience and easy accessibility. Please take care and hope to see you soon. Best Regards, Rasi Guest Service Executive Far East Plaza Residences

8/10 Good

Mimma, Melbourne

Travelled with family
Liked: Cleanliness, amenities
Location of this property is amazing, so close to Orchard Rd and all it has to offer. We booked a 2 bedroom apartment, but where upgraded to a 3 bedroom, 2 bathrooms. Loads of space for all the family, kitchen and dining facilities meant we could have our own breakfasts.
Stayed 12 nights in Dec 2019
Response from Rasi on 9 Jan,2020
Dear Guest, Our heartfelt thanks to you and your family for your lovely compliments and wonderful description of our location, apartment and services. We shall keep our momentum going, making sure our guests are always happy and comfortable with us. Take good care and hope to see you and your family soon Best Regards, Rasi Guest Service Executive Far East Plaza Residences

10/10 Excellent

Tai, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
Abit run down but it was suffice fpr what we needed for our family. Staff vedy friendly
Stayed 6 nights in Dec 2019
Response from Rasi on 9 Jan,2020
Dear Guest, Thank you for the review. Glad to know that you and your family had a comfortable stay and thank you for recognizing our friendly staff. We will also be making plans to renovate the apartments in due course. Please take care and see you & your family again. Best Regards, Rasi Guest Service Executive Far East Plaza Residences

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected
Old hotel but the photos look very new. Apartments need to renovated.
Stayed 6 nights in Nov 2019
Response from Rener on 25 Nov,2019
We're sorry that we didn't meet up to your expectation and noted of your comments. We're in midst of renovating our apartments in phrases and hope we can welcome back in future after.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything: train station, supermarket, shopping centres and down stair of property got food court.
Stayed 10 nights in Oct 2019
Response from Rener Kay on 21 Nov,2019
Dear Guest, Thank you very much for the review. We are glad to hear that you are happy with our services, location and nearby vicinity. Looking forward to see you soon. Take Care. Best regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the best thing was cooperation from staff
Stayed 7 nights in Jul 2019
Response from Rener on 23 Jul,2019
Thank you so much for your review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and rooms were cleaned regularly but the apartment was tired and the kitchen needs a makeover. The location is great 👍
Stayed 10 nights in Jul 2019
Response from Rener Kay on 23 Jul,2019
We thank you for the review on staff. On this note, we will be undergoing apartment renovations, moving forward.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jun 2019
Response from Rener Kay on 23 Jul,2019
Thank you so much.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Rener Kay on 23 Jul,2019
Appreciate your ratings.

8/10 Good

Joe, Gosford, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The 3 bedroom family apartment is very spacious and includes two bathrooms and a kitchen which was great. It's location is excellent with 5 levels of shops below, including a variety of cheap places to eat, a 711 store, KFC, Dunkin Donuts. There is a also supermarket close-by and Orchard Rd and the ION Centre are less than a 5 minute walk away. Staff were friendly and most helpful. On the not so good side, the hotel decor is a little dated. The kitchen bench had many ants every day. We were unable to cook properly in the kitchen as there was no fry pan or wok, just pots suitable for boiling things. Overall we felt the hotel was value for money.
Stayed 7 nights in May 2019
Response from Rener on 20 Jun,2019
Dear Joe, Thank you for the review. We are appreciative of your narrative description of our vicinity and services offered. Meanwhile, we have noted where we are in midst of making renovation plans for our apartments. Hope you can witness the change. Till then, take good care and see you soon. Best regards, Rener Kay Residence Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for a family stay
Excellent location and value. The building is definitely dated and a bit tired (especially bathrooms) but honestly it cannot be beat in terms of value for money due to it’s location & space. We have a toddler and the playground, pool, living space, and having laundry & cooking facilities were fantastic for our week in Singapore. Easy access to the local shopping and food of Orchard Rd, and also easy access to all the public transport to everywhere else in Singapore.
Stayed 6 nights in May 2019
Response from Rener on 20 Jun,2019
Dear Paul, We appreciate your feedback, giving readers a wide spectrum of our services and useful information. We will be making plans to renovate our apartments and hopefully, you can be our witness of the makeover when this will to happen. Till we meet, take good care and see you around. Best regards, Rener Kay Residence Manager

10/10 Excellent

ImeldaSj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
location is good. staffs are friendly and helpful. I got upgraded which is excellent. the room is old but clean
Stayed 8 nights in May 2019
Response from Rener Kay on 17 May,2019
Dear ImeldaSj, Thank you for the short and concise review. Appreciate very much for your kind comments given on our location and the beautiful words used on us. Noted of the apartment condition, we are in the midst of planning this year to renovate our apartments and hope you will like it when you are back for a return stay. Till then, take good care and we look forward to see you and your beautiful family soon. Best regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Maria, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent, everything is walking distance, shopping, mrt, restaurants and having a mall connected to the property made it easier to grab a bite even with bad weather. You do not need to go out of the building. The building is older but very clean. Susana was outstanding and provided tips on where to go. Awesome service. The only thing is there is no exhaust in the bathroom although there is a window that is slightly opened.
Stayed 8 nights in May 2019
Response from Renerkay on 17 May,2019
Dear Maria, Thank you very much for your compliments and wonderful description of our location, services and mentioning Suzana. We are always delighted to know that our guests, enjoying the space and the accessible location nearby. As for your feedback on the area concern, we will definetly look into the area for improvement. Please take good care and hope to see you soon. Best regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2019
Response from Rener on 14 May,2019
Thank you so much!

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Rener on 2 May,2019
Thank you, Ms Jennifer.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 12 nights in Apr 2019
Response from Rener on 2 May,2019
We thank you for the review.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location of the property and its amenities were perfect for our young family. Management were very friendly and accommodating for us.
Stayed 6 nights in Apr 2019
Response from Rener on 22 Apr,2019
Thank you very much for the kind review. Serves as an encouragement for us. Best regards, Rener Kay Residence Manager Far East Plaza Residences

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 7 nights in Mar 2019
Response from Rener on 3 Apr,2019
Thank you for the review. Take good care and see you.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike everything was at its best.
Stayed 6 nights in Mar 2019
Response from Rener on 25 Mar,2019
Thank you for the review. Take care!

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019
Response from Rener on 25 Mar,2019
Thank u.

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Great location. Apartment has everything you need. Highly recommend. Anniversary gift from management unexpected and very thoughtful.
Stayed 7 nights in Feb 2019
Response from Kay on 6 Mar,2019
Dear Noel, Thanks so much for the review and hope you like the gift. Take good care and see you around. Best regards, Rener Kay Residence Manager

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Right in the heart of orchard road with plenty of bars restaurants shopping malls and train station within walking distance. Housekeeping limited (three times a week only. Friendly staff.
Stayed 7 nights in Feb 2019
Response from Rener Kay on 26 Feb,2019
Dear Mr Nitin, Thank you for your lovely review. Appreciate very much for your kind comments given on our location and services. Please take good care and we look forward to see you soon. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

8/10 Good

SJ

Liked: Cleanliness, staff & service, amenities
An older building but very well maintained. There were some issues initially (door wouldn’t lock, leak in the toilet), most likely due to the age of the building but they were quickly addressed by the excellent staff.
Stayed 6 nights in Jan 2019
Response from Rener Kay on 22 Jan,2019
Dear Guest, Thank you for your review and glad to know that the issues you have mentioned had been rectified. Please be informed that we're moving into phrases of doing upgrading and renovating our apartments. We hope to give our guests a refreshed, rejuvenated look for our residence units in 2019 and beyond. Take care and we look forward for your future stay with us. Best Regards, Rener kay Residence Manager Far East Plaza Residences

6/10 Okay

Verified traveller

Travelled with family
Location to Orchard Road is fantastic with plenty of food options near by. Hotel itself is a little dated and difficult to find the entrance. Some rooms could do with updating
Stayed 8 nights in Dec 2018
Response from Rener Kay on 9 Jan,2019
Dear Guest, Thank you for your concise and short review. Appreciate very much for your kind comments given on our location. Please note that we're moving into phrases of doing upgrading and renovating for our apartments. We hope to give our guests a refreshed, rejuvenated look for our residence units in 2019 and beyond. Please take good care and we look forward to see you soon. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near Orchard road and MRT station.
Stayed 10 nights in Dec 2018
Response from Rener Kay on 9 Jan,2019
Dear Guest, Thank you for your review. You are rightfully correct that we are close to a world class shopping paradise Orchard Road. Please take good care and hope to see you in no time. Best Regards, Rener Kay Residence Manager

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018
Response from Rener Kay on 9 Jan,2019
Dear Guest, Thank you for your review. Please take good care and hope to see you soon. Best Regards, Rener Kay Residence Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable stay
We had a very pleasant and comfortable stay at Far East Plaza. We were travelling as a big family group with 4 adults and 3 children. The apartments are very spacious so we didn’t feel like we were on top of each other. I noticed when we booked a lot of reviews mentioned ants. I was apprehensive but when we arrived my brother (who we were visiting) mentioned to be careful to never leave food out as Singapore ants are very very good at finding food! Apparently it’s a problem when staying in Singapore and not a problem at Far East Plaza. Overall, we loved the location of the apartment as it’s right in the centre of Orchard. It’s very easily accessible to numerous food courts so you’ll never go hungry.
Stayed 7 nights in Oct 2018

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Family Stay
These apartments are perfect for a family stay. Located close to Orchard Road and other shopping areas (the residences are located adjoining a shopping mall which has some great eateries and shops) the apartment we had allocated to us was lovely. We were upgraded to a 3 bedroom property which was enormous, well appointed with full kitchen, lounge area and two bathrooms, all of which were very clean. You do need to keep in mind these are serviced residences, so they are not serviced daily nor come with the usual restock of toiletries and the like. However we found the servicing more than adequate and the domestic staff very helpful when we requested items such as additional tea towels. I had read reviews that some of the apartments required an update, but I feel this is based on personal taste. We were very hapy with our accommodation. The office staff were delightful and helpful in recommending places to shop and dine, and activities to do. They extended our checkout time on the last day until quite late knowing we had an evening flight. We would highly recommend Far East for many reasons. It may not suit some as it's not hotel accommodation, but if you are seeking a larger space, self-catering (including washing facilities which was a definite bonus in the warm weather) plentiful wifi (important with teens) and ideal location, then this is perfect!!
Stayed 11 nights in Sep 2018
Response from Rener Kay on 19 Oct,2018
Dear Ms Jodie, It's our pleasure having you and your family with us and we are extremely happy to hear that you and your family had enjoyed your stay. We've shared the lovely comments with our Team who will be delighted to know that they made a difference in your stay. Believe your recommendation is worthy for many other readers. Please take good care and hope to see you and your beautiful family in no time. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Good location, close to transport. Lots of shopping centre around. Close to everything. Hotel staff is very friendly and professional. Room is big and clean; washing machine works well. Will definitely book here when visit Singapore.
Stayed 7 nights in Sep 2018
Response from Rener Kay on 19 Oct,2018
Dear Guest, Appreciate very much for your kind comments given on our services and location. We are extremely happy to know that you had an excellent stay with us. Thanks once again for the reassuring words that you will be back for a return stay. Please take good care and we look forward to see you soon. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Kiran, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and tidy. The staff was very polite and professional. They were very considerate as I was travelling with my parents and they upgraded my room from 2 bedroom to a 3 bedroom apartment at the same cost. Location is the biggest advantage. You are near to all forms of public transports. You will love the night life. In all you get the best service for the amount you pay. The only thing missing is a good gym.
Stayed 6 nights in Sep 2018
Response from Rener K on 16 Jan,2019
Dear Kiran, Thanks for the feedback. We're happy to know that you like our location accessibility, and citing good value and friendly staff. Besides of our gym facilities, we've currently added in complimentary classes like CrossFit exercises on Wednesdays, free rental of tennis rackets and balls, billiard/snooker game and etc.

8/10 Good

Chew Kian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For People who loves Shopping and Foods
We like the location - easy reach to many things, especially in the night. The Star Rating will be more like 3.5 Star hotels. Our booking was up graded with no extra costs, which is great and suits our family.
Stayed 7 nights in Jul 2018
Response from Rener on 13 Aug,2018
Dear Chew Kian, Thank you so much for the review. Much appreciated mentioning of the easy reach location, with great for families. Take good care and see you.

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 8 days with my family in a 2 Bedroom unit. Room had been recently renovated and was very clean. Staff was responsive to our needs.
Stayed 8 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Family Unit close to Orchard Road
My family stayed in the Far East Plaza Residence for our first overseas holiday and we all really enjoyed it. The renovated two bedroom unit was well appointed, clean and surprisingly quiet with a great pool for kids. All located in Scotts Rd just off the famous Orchard Rd. The building is looking a bit old but the rooms are being renovated and everything worked fine. Great air con in every room.
Stayed 7 nights in Apr 2018
Response from Rener Kay on 31 Oct,2018
Dear Guest, Thank you for the lovely review. We're pleased to hear that you and your family had a wonderful and memorable stay with us. Please take good care and we look forward to welcoming you for more happy stays with us in future. Best Regards, Rener kay Residence Manager Far East Plaza Residences

8/10 Good

Lawrence G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Holiday Singapore
We found the apartments we rented for 10 days clean and comfortable for a family holiday. It was well located with very good supermarket close by and Orchard MRT & buses either just outside or a short walk. Facilities enabled us to cook a few meals - great to eat in when family didn't want to eat out. Staff very friendly and helpful. The reception area is at the rear of the building near the car park so some of our drivers had some difficulty finding it to pick us up - be very clear when you book you car or get the local (security) staff do it for you. I'd stay there again.
Response from Rener Kay on 12 Apr,2018
Dear Mr Lawrence, Thank you for the wonderful review. We're pleased to hear that you and your family had an awesome and memorable stay with us. We appreciate your terrific comments, not forgetting the beautiful words used on us. Please take good care and we look forward to welcoming you for more happy stays with us in future. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Central
We were greeted and welcomed well. Our rooms were ready and aircon going after our long trip. The pool was the highlight. 7am-10pm are great hours for the warm humid climate, and always attended. The decor is dated but comfortable and great for families. Kitchen was adequate for simple cooking and the staff were very helpful and attentive. Close to all the city attractions meant we could walk to many amazing restaurants and retails outlets. Supermarket in Scotts Square meant we were moments from picking up any necessary items.
Stayed 8 nights in Mar 2018
Response from Rener Kay on 12 Apr,2018
Dear Guest, It's our pleasure having you and your family with us and we are extremely happy to hear that your stay has been awesome. Besides having an excellent location and good service, we are currently in phrases of renovating our apartments in order to give a refreshed and rejuvenated makeover. Please take good care and hope to see you and your beautiful family in no time. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Jimmy Lim, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far East Apartment in Singapore
Hotel is in good location near Orchard Road. Food court conveniently located right on the first floor. The lobby security personnel were helpful and friendly. They greet you and you feel welcomed. Room was comfortable and beds were clean. Appliances were clean and in good condition. Air conditioning unit was powerful in the rooms and hall. Quiet and private. Worth the money and would stay there anytime.
Stayed 8 nights in Feb 2018
Response from Rener on 7 Mar,2018
Dear Jimmy, Thank you so much for your compliments. We are delighted to hear from you and appreciate your recognition. Hope to welcome you again. Till then, please take good care and see you around. Best Regards, Rener Kay Residence Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location great but Old +++
Allowed to check in early, staff very helpful. The room was very small (2 bedroom unit)- paint peeling from ceilings, smelt musty, very old decor. Quite a few thing not working well- but excellent response from management. E.g. Cloths washer didnt work- replaced in about 10min! Area is central- however shops under building a bit on the seedy side.
Stayed 7 nights in Feb 2018
Response from Rener on 7 Mar,2018
Dear Sir/Madam, Appreciate your feedback. We shall take your comments and see how we can improve on our existing apartments and amenities. Indeed, we are in midst of renovating our units, despite there are still few residences not done yet. Take care and see you around! Best regards, Rener Kay Residence Manager

8/10 Good

KEVIN

Liked: Staff & service
Stayed 20 nights in Dec 2017
Response from Rener Kay on 24 Jan,2018
Dear Guest, Thank you for your review. We're happy to know that you had a comfortable stay with us and found our location strategic. Please take good care and we look forward to your stay soon. Best regards, Rener Kay Residence Manager Far East Plaza Residences.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cleanliness and house-keeping standards left a bit to be desired
Stayed 10 nights in Dec 2017
Response from Rener kay on 24 Jan,2018
Dear Guest, Thank you for your review. We are concerned over the issues you have raised and will continue to work hard to ensure our cleanliness quality. Nevertheless, hope to welcome you back should you visit Singapore again. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, staff and facilities
We booked a 2 bed appartment for 9 days, we arrived a little early but had the warmest greeting from Suzanne and the security team. We were checked in quickly and shown to our appartment. The appartment was very spacious and imacculately clean. A little welcome basket was left which was a nice unexpected surprise. You also got use of a handy phone for the duration of your stay which gave you data and free local calls which was amazing as you could call a cab or get directions. The appartment is located on the top of the Far East plaza shopping mall, next door to the Hyatt, and a very short walk to Orchard Road and the ION centre. I can safely say the location is second to none, and a fabulous place to base yourself to get easy access to the MRT and therefore the rest of the island. We had a beautiful view from the balcony out over the skyline, and we could keep an eye on the swimming pool. The facilities that the appartment offered were excellent, gym, squash, tennis, swimming pool etc. The pool opening hours were excellent, the staff were polite, and the pool itself had a wonderful outlook. It was lovely swimming up and down taking in the skyline. Overall I would struggle to find any fault with the appartment or staff and my only suggestion for any improvement would be to put a map on hotels.com of how to access the hotel through the plaza as this was a little confusing upon our arrival (however thank you to Suzanne as after a quick call we were given directions.)
Stayed 9 nights in Dec 2017
Response from Rener Kay on 24 Jan,2018
Dear Ms Victoria, Thank you for taking the time to leave us such a wonderful review. We're pleased to hear that you and your family had an excellent stay with us and appreciative of your nice words, commenting on our layout of apartment, amenities, facilites, services and location. We are also flattered by the good words given to our Team, especially Suzana who will be delighted to know that she made a difference in your stay. Please take good care and we look forward to welcoming you for more happy stays with us in future. Best Regards, Rener Kay Residence Manager Far East Plaza Residences

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not to our expectations
Location is great and many choices of food but unit Apartment has many things to be complaints (tv channels not working, smoke detectors suddenly activated with no reasons and happened twice during our stays,smelly bed sheets,old furnitures and sofa cover has many dirty stains,cooking stove not well function,cleaning service only came every two days). Above all,management hospitality is good and nice people. Most probably not going to return to this Residence for my future visit (unless they offer big discount rate)
Stayed 7 nights in Dec 2017
Response from Rener Kay on 10 Jan,2018
Dear Sir/Madam, We're sad to read this review that your stay has not been well received. We are very sorry for any inconvenience caused during your stay experience with us. We will surely take this further to address your issues given here. Not to forget, we are proceeding in phrases to have our apartments new makeover. Hopefully, you can consider us in future. Till then, take good care and stay healthy.

8/10 Good

Dean, NZ

Liked: Cleanliness, staff & service, room comfort
Nice and central - a little hard to find though
Fantastic city - great accommodation option in the heat of the shopping district
Stayed 10 nights in Nov 2017
Response from FEPR -Mgt team on 27 Nov,2017
Dear Mr Dean, Thank you for your time in giving the review. We are glad to know that you had a great accommodation and hope to see again. Wishing you and family the best season greetings!

10/10 Excellent

Destino, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for families to stay.
Great place with room for families if they need separate rooms, kitchen and washing facilities. Good location at the back of the Far East Plaza shops which is quiet but also convenient for food and shopping in the one place.
Stayed 7 nights in Nov 2017
Response from FEPR- MGT TEAM on 27 Nov,2017
Dear Mr Destino, Thank you for time in writing the reviews. We will look into the areas mentioned and will work on for better improvements. We hope to have your stay again with us and so till we see again, wishing you and family ....great happy days ahead!

8/10 Good

FamilyTraveller, Australia

Liked: Cleanliness, staff & service, room comfort
Great family accomodation in excellent location
Excellent location next to all the Orchard road shops. Spacious sized apartment great for a family. We were upgraded to a corner superior suite which was a bonus. Kitchen and laundry facilities in the room were very handy. Staff were extremely helpful especially Suzana who made our stay a great experience! We would go back just based on her service alone!
Stayed 7 nights in Oct 2017
Response from Mgt team on 17 Nov,2017
Dear Family Traveller, Thank you for time for writing the wonderful review. It is truly a plus point to stay with us as we are centrally located with so much shopping & food outlets to explore. We are even more delighted to know that you liked the apartment and that Suzana had assisted you well. We look forward to have your holiday stay with us again!

10/10 Excellent

eitzik, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This excellent apartment hotel close to center
Thank you for the kind and dedicated service you gave us, it was very pleasant and fun to stay in a suite that did not lack anything thank you for everything.
Stayed 11 nights in Oct 2017
Response from Mgt Team on 15 Nov,2017
Dear Eitzik, Thank you for your kind review. We are delighted to know that you had a pleasant stay. We will continue to work hard to ensure that all guests will be as much pleased and enjoyed when staying with us. Wishing you great happy days ahead and hope to see you and family again!

10/10 Excellent

Laurie, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Great Location
We were upgraded to a two bathroom suite and a large corner apartment , thank you management. The apartment was always keep very clean by housekeeping and the staff in the complex were extremely friendly. The location of the apartments are the best in Singapore, we have been to Singapore 6 times and Orchard road/ Scotts road is definitely the prime position . Orchard MRT is 300 meters away and all the shops are within walking distance.
Stayed 7 nights in Oct 2017
Response from FEPR Management Team on 15 Nov,2017
Dear Laurie, Thank you for your time in writing the great review. Yes, we do agree that our location is a great plus point for our guests like you. There are so many shopping /food outlets and wonderfully too, our residence is less that 5 mins to the MRT. We glad that you have a great stay experience with us and we wish to have your stay again. So till we meet again, wishing you great days ahead!