4/10 Poor
Vanessa
Travelled with family and small children
28 May,2023
Disliked: Cleanliness, staff & service
On arrival at 3:15pm (after regular checkin time of 2pm) was told our room type wasn’t available because it had not finished being cleaned. I have two young kids and needed the room to get ready to be at a party at 4pm. I asked if we could get a room to get ready in and then they can swap us to room with the bedding configuration we needed. They said no. Had to check in after 7pm because we couldn’t wait around.
Then next morning, no hot water in our shower. Tried multiple times between 7-8am on a Sunday. Husband has to have a freezing cold shower in the middle on winter. Then I discovered hot water was coming from sink tap and had to use a cup and sink water to shower. Then when my husband opened his towel off the rack a big chunk of hairball fell out of it. Which was disgusting.
Breakfast and bed were the only saving grace. But I would not recommend staying here and will not stay here in the future.
Vanessa
Stayed 1 night in May 2023