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"Check in was busy and confusing. They have a semi self check in but had people there to help as it was not self explanatory with what you should do. We had a twin room which gave my husband and I a bit more space. Rooms were quiet even though there are a lot of people staying at the hotel. Water in the shower was not ideal as it was like warm at best, never hot - maybe this is due to the amount of people using water. Breakfast was also busy but an excellent buffet and well worth the money. This hotel was close-ish to Shinjuku Station which was nice; about 15 minutes. Worth the stay."

"I choose this hotel for two reason: location and five star reviews. So I was so surprised to see very thin dingy yellow old down comforter in the room. Bed was too firm for me to sleep comfortably. After checking taxi was at hotel ready to drive you to airport that was plus."

"This hotel couldn’t be more convenient, beautiful and offered an excellent service. Only a couple very minor downside- I could use a luggage stand to pack/unpack, and the AC unit being too near the beds. I loved their breakfast buffet and onset experience was wonderful. I really appreciate the unlimited access while my stay."

"Great customer service, very clean, breakfast was amazing and the location was great"

"Beautiful hotel, concierge was very helpful. Breakfast buffet was delicious. The restaurants were a bit overpriced. The airport limousine was very convenient."

"The room was spacious and clean. It was great to have a Lawsons on site because accessing either restaurant was very difficult due to the elevator. And only having a $36 breakfast brunch option was not ideal so I ate there once and then Adolf property the whole rest of the time."

"Beautiful hotel with helpful and friendly staff. From the moment you arrive, you feel welcomed and safe. There were plenty of toiletries should you have forgotten anything. There were also pajamas and slippers for everyone in the room. The breakfast package was well worth it and I recommend adding it!"

"Clean, neat, very friendly staffers. Good food"

"Room at the 2nd floor has a very awkward view, facing a narrow stone alley which doesn’t feel comfortable to leave the curtain up. "