Front of property – evening/night

Reviews of APA Hotel Sugamo Ekimae

3 out of 5
APA Hotel Sugamo Ekimae
2-9-7 Sugamo, Toshima, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 487 out of 1003 reviews" "
Rating 8 - Good. 382 out of 1003 reviews" "
Rating 6 - Okay. 81 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the big bath on the top floor, and their hours of operation is just perfect.
Stayed 9 nights in Apr 2024
Response from Receptionist / Nakada on 1 May,2024
Thanks for staying with us this time.I am glad you were pleased with your stay here.The bathrooms are located on the upper floors and are free to use by guests. This facility is very popular among our international guests. We hope you will experience Japanese culture.If you have a chance to come to Japan again, I hope you will stay here. I look forward to seeing you again.

10/10 Excellent

Mohamed Abdeldjalil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great service
Stayed 2 nights in Apr 2024
Response from Reception Yoshizawa on 26 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are glad that you enjoyed your stay at our hotel.We will continue to strive to improve the quality of our hotel to ensure customer satisfaction.We would like to take this opportunity to thank you again for your valuable feedback. We look forward to seeing you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and staff was attentive. Amazing location.
Stayed 8 nights in Mar 2024
Response from Receptionist / Niizuma on 25 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very pleased to hear that you were satisfied with your stay at our hotel. Our hotel is conveniently located a 2-minute walk from JR Sugamo Station and a 1-minute walk from Exit A4 of the Toei Mita Line.There are many sightseeing spots nearby, so we are sure you will enjoy your stay in Japan to the fullest.We will continue to make efforts to improve our services in order to create a hotel that satisfies our guests.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We hope you will visit APA Hotel again when you have a chance to visit Japan.We look forward to seeing you again.

8/10 Good

Jo

Area is very convenient for subway. For hotel itself, the hallway in the morning is very dirty, bags everywhere
Stayed 4 nights in Apr 2024
Response from Receptionist/Shibasaki on 18 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.All of our staff members are very happy to hear that you were satisfied with your stay at our hotel.As our customers have said, our hotel is in a great location, just a 2-minute walk from JR Sugamo Station, and the surrounding environment is very fulfilling.We hope that you will use our hotel again when you are in the area.We look forward to seeing you again.

6/10 Okay

Meilany

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. I accidentally booked a smoking room and they let us move to a non smoking floor for our 4 day stay. The smoking rooms are really strong it was unbearable. Area is okay I like the market that was located across the street to buy goodies. Train station located near the hotel. The rooms are extremely hot even with the mini AC system in the room. English movies available to watch on the TV pretty nice but limited
Stayed 4 nights in Apr 2024
Response from Receptionist EMA on 13 Apr,2024
Thank you for staying with us here at APA HOTEL〈SUGAMOEKIMAE〉.If there is a problem with the room, the room can be changed as soon as it is available.Please visit the front desk if you need anything in the future.The hotel is located near Sugamo station and there are many stores in the area.The air conditioning system in the rooms is centrally controlled. Currently, only air conditioning is available.

10/10 Excellent

Joey

loved it
Stayed 8 nights in Apr 2024
Response from Receptionist EMA on 13 Apr,2024
Thank you for staying with us here at APA HOTEL〈SUGAMOEKIMAE〉.We certainly hope to see you again.Thank you for your kind review.

10/10 Excellent

sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很方便,离地铁站很近,环境也很好,很安全
Stayed 4 nights in Apr 2024
Response from Receptionist / Koizumi on 11 Apr,2024
非常感谢您入住我们的酒店。正如您所提到的,我们酒店距离 JR 菅茂站仅有 2 分钟的步行路程,交通非常便利。 全体员工将一如既往,竭尽全力为客人提供愉快的住宿体验。我们期待您的再次光临。

10/10 Excellent

Kamron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with good hospitality from staff.
Stayed 8 nights in Mar 2024
Response from Receptionist / Yasugahira on 8 Apr,2024
Thank you for staying at APA Hotel SUGAMO-EKIMAE.All the staff are very happy to hear that you were satisfied with your stay at our hotel.Also,I am very happy to receive words of praise regarding the service of our staff.We will continue to improve our services to satisfy our customers, so please use our hotel again.We are looking forward to seeing you again.

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness
The property was nice enough but very small, the bed was tilted from people sitting on it and it was not high enough to put luggage under it, so the cramped room became even smaller. Also the AC was set to heat while it said to keep the bathroom door open while showering. This caused the room to become a swamp and hard to sleep in, the front desk told us we were not Allowed to put the air conditioning on
Stayed 3 nights in Apr 2024
Response from Receptionist / Yasugahira on 8 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very sorry that we made you feel uncomfortable during your stay.The air conditioning in our hotel is centrally controlled and cannot be switched between heating and cooling in each room. Unfortunately, during your stay, the temperature was low and many guests requested to use the heating system, so we operated the system on heating.If you feel hot, please open the window of your room, or the front desk will provide you with a fan.Please feel free to ask.We will make the best use of your opinions in our future hotel management to provide better service.Thank you very much for your valuable feedback.We look forward to welcoming you again.

8/10 Good

Harumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. Location is good, very closed to the Sugamo Station on foot, and Ikebukuro and Shikoku by train. The rooms are very small, okay size for one person, but not for two.
Stayed 4 nights in Mar 2024
Response from Receptionist / Yoshizawa on 4 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.As you mentioned in your post, our hotel is located near Sugamo Station, so it is easily accessible. Please use us again when you come to Sugamo.In addition, the guest rooms are designed to be compact from an eco-friendly perspective, such as to prevent carbon dioxide emissions. We appreciate your understanding.Thank you once again for taking the time to write a review. We look forward to seeing you again.

6/10 Okay

Christopher, Honolulu

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's very clean and accommodating. It's my first siginificant trip to Japan but I don't think I'll stay at an APA hotel again as the rooms are very small. My wife and I were just too squished in the room. But if you don't mind a cramped space the place was clean, safe, and affordable to my mind. But once you opened a suitcase on the floor (there are no dressers or closets to speak of) there is no space to maneuver.
Stayed 2 nights in Mar 2024
Response from Receptionist / Yasugahira on 1 Apr,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.Although APA Hotel rooms are compact, you can enjoy watching a large TV while lying down, and you can control all the switches in the room with the centralized outlet by your bedside.We also provide high quality amenities.Thank you for your valuable feedback.

10/10 Excellent

Anna, Voorhees Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the center of Ikebukuro, Tokyo. The train station is nearby, cute little shops, and convenient stores. The only issue I had was the airflow. Although, it had AC control, it felt stuffy and humid
Stayed 3 nights in Mar 2024
Response from Receptionist shimojima on 23 Mar,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.As our customers have said, our hotel is in a great location, just a 2-minute walk from JR Sugamo Station, and the surrounding environment is very fulfilling.However, we apologize for the inconvenience caused regarding the air conditioning equipment.All rooms have air conditioning, but the heating and cooling are centrally managed, so it is not possible to switch between cooling and heating in each room.We apologize for the inconvenience, but please note that we are changing all at once depending on the season.Reception Shimojima

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Receptionist Shibasaki on 22 Mar,2024
Thank you for staying at APA Hotel SUGAMO-EKIMAE.All the staff are very happy to hear that you were satisfied with your stay at our hotel.We will continue to improve our services to satisfy our customers, so please use our hotel again.We are looking forward to seeing you again.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. It was beautiful, comfortable and the staff were great. Tell the staff to keep doing their best!
Stayed 6 nights in Mar 2024
Response from Koizumi / Receptionist on 17 Mar,2024
We are very happy to receive your compliments. In the future, all of our staff will continue to work hard to operate the hotel even better so that our guests can have a comfortable stay.looking forward to seeing you coming again.

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from 前台工作人员 吉泽 on 15 Mar,2024
非常感谢您入住 APA Hotel Sugamo Ekimae。我们很高兴您对我们酒店的住宿感到满意。我们将继续努力提升酒店品质,让顾客选择我们。我们期待再次见到您。

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Mar 2024
Response from Shi on 12 Mar,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you again for taking time out of your busy schedule to write a review of our hotel.We will continue to do our best to be the hotel of choice for our guests, valuing all the compliments you have given us.We all look forward to seeing you again soon.

8/10 Good

Lina

Travelled with partner
Liked: Staff & service
Stains on the walls. Shower curtain stinks.
Stayed 4 nights in Feb 2024
Response from Receptionist/Shibasaki on 4 Mar,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make efforts to improve our services to satisfy our guests, and we hope you will visit our hotel again.We look forward to welcoming you again.

8/10 Good

Ming-Li, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring is quite nice.
Stayed 4 nights in Jan 2024
Response from Koizumi / Receptionist on 3 Mar,2024
Thank you for your stay.We are very pleased to hear your compliments about our large bathroom.We look forward to welcoming you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to public transport, and lots of dining options around. Staff are very efficient. Rooms and facilities are very neat. I just hope APA hotels and resorts will allow guests with tattoos to use public bath in the future.
Stayed 1 night in Feb 2024
Response from Receptionist / Nakada on 24 Feb,2024
Thank you very much for staying with us this time.Our hotel is located a 2-minute walk from JR Sugamo Station, and there are many restaurants in the area. It is very accessible, so if you have a chance to come to the Sugamo area again, we hope you will stay with us.Also, guests with tattoos can bathe if they use tattoo stickers. Stickers are available at the front desk, so please come to the front desk.We look forward to seeing our guests again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Stay every year when visiting family. Inexpensive, quiet and close to transportation, shops and restaurants. Rooms are small however, so I always book a double for some extra space. Rooms are cleaned every day unlike the US hotels and they do a great job. Rooms are full of amenities and the WiFi is great.
Stayed 6 nights in Jan 2024
Response from Yoshizawa / Receptionist on 5 Feb,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy that you enjoyed your stay at our hotel. As you mentioned in your post, there is a shopping street in Sugamo near our hotel, and you can feel free to use it during your stay.We also have good access to major stations in Tokyo, so please use our hotel again when you come to Sugamo.Thank you very much for your valuable feedback. We look forward to seeing you again.

6/10 Okay

SHINICHI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jan 2024
Response from Receptionist Goto on 31 Jan,2024
Thank you for staying at APA Hotel Sugamo Ekimae.Thank you for your review. We will continue to strive to improve our services to satisfy our guests, and we hope you will visit us when you come to Sugamo.We look forward to welcoming you again.

10/10 Excellent

Ming-Li, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artificial hot spa is quite nice
Stayed 1 night in Jan 2024
Response from Reception Shimojima on 24 Jan,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy to receive your compliments regarding our large public bath.All the staff will do their best to ensure that you are satisfied with your next stay.All of our staff are looking forward to seeing you again.Reception Shimojima

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from フロント 山正 on 14 Feb,2024
フィードバックのご投稿ありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

teiko

Liked: Property conditions & facilities, room comfort
The stuff very helpful and kindness
Stayed 3 nights in Jan 2024
Response from Nakada / Receptionist on 20 Jan,2024
Thanks for staying with us this time.We are very happy to receive compliments from you to us again.If you have a chance to come to Japan again, I hope you will stay here again.We look forward to seeing you again.

10/10 Excellent

tony, Durham

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shibasaki/Receptionist on 8 Jan,2024
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you again for taking the time to write a review of our hotel.We are very happy to receive your compliments about our hotel.Our large public bath, called Genjo no Yu, is rich in minerals and is effective in relieving daily fatigue.We are glad to hear that you had a pleasant stay at our hotel.Based on your feedback, we will continue to work to make our hotel even better.We hope you will have another opportunity to visit our hotel again.All of us at the hotel look forward to welcoming you again.

10/10 Excellent

Hiromi Shiratori

Stayed 14 nights in Dec 2023
Response from フロント on 28 Dec,2023
この度はアパホテル〈巣鴨駅前〉にご宿泊いただき誠にありがとうございます。次回ご宿泊の際もお客様にご満足いただけるよう精進してまいります。

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Receptionist on 22 Dec,2023
Thank you for staying at our hotel.We are looking forward to seeing you soon.

8/10 Good

Iris Lai Kuen

Stayed 1 night in Dec 2023
Response from フロント 江間 on 30 Dec,2023
この度は、アパホテル〈巣鴨駅前〉をご利用いただき、誠にありがとうございます。数ある中から当館を選んでいただけましたこと大変嬉しく思います。またお近くにお越しの際は当館をご利用頂けますと幸いでございます。

8/10 Good

Cathy guoying

Stayed 3 nights in Dec 2023
Response from フロント 江間 on 30 Dec,2023
この度は、アパホテル〈巣鴨駅前〉をご利用いただき、誠にありがとうございます。お忙しい中でのご投稿に関しましても重ねてお礼申し上げます。お客様のまたのご利用スタッフ一同心よりお待ちしております。

8/10 Good

C May

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel located in a convenient area but the room is really small.
Stayed 9 nights in Nov 2023
Response from Goto / Receptionist on 6 Dec,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you for taking the time to post this review. Our hotel is located two minutes on foot from Sugamo Station, which is very accessible. However, we are sorry to hear that you were not satisfied with our rooms. We have a larger room, a deluxe twin room, available at our hotel. If you ever plan to visit Sugamo, please let us know. We would be happy to reserve that room for you.We look forward to seeing you again.

8/10 Good

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 1 night in Dec 2023
Response from Yoshizawa / Receptionist on 5 Dec,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.As you mentioned in your post, our hotel is located about 3 minutes walk from Sugamo Station. You can comfortably use the surrounding restaurants and convenience stores, and it is also recommended for a walk.Thank you for taking the time to write a review. We look forward to seeing you again.

8/10 Good

Hiroshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from フロント 吉澤 on 5 Dec,2023
この度はアパホテル〈巣鴨駅前〉にご宿泊いただきまして誠にありがとうございます。当館で快適にお過ごしいただけたようで嬉しく思います。今後もお客様にご満足いただけるよう、スタッフ一同精進してまいります。この度はお忙しい中、ご意見をお送りいただきありがとうございました。お客様のまたのお越しをお待ちしております。

8/10 Good

Paul Chun Sing

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The price is good.
Stayed 8 nights in Nov 2023
Response from Nakada / Receptionist on 30 Nov,2023
Thanks for staying with us.Glad you enjoyed your stay here.This place is very close to the train station for easy access. If you have a chance to come to Japan again, we would be very happy if you stay here.We look forward to seeing you again.Thank you for your review.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was soooo nice lived it here
Stayed 3 nights in Nov 2023
Response from Receptionist Goto on 27 Nov,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.All of our staff are very happy to hear that you were satisfied with our service. We will continue to strive to provide services that satisfy our customers, so please use our hotel when you visit Sugamo.We look forward to seeing you again.

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located next to Sugamo station on the Yamanote line which is ideal for all sorts of day trips around Tokyo. Located close to convenience stores and other shops.
Stayed 4 nights in Nov 2023
Response from Receptionist Goto on 27 Nov,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.All of our staff are very happy to hear that you were satisfied with our service. As our customers have said, our hotel is easily accessible from Sugamo Station and has many restaurants, so one of the attractions is that you can spend a lot of time at the hotel. We will continue to strive to provide services that satisfy our customers, so please use our hotel when you visit Sugamo.We look forward to seeing you again.

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Nakada / Receptionist on 22 Nov,2023
Thanks for staying with us.We are glad you were pleased with your stay here.If you have a chance to come to Japan again, we hope you will stay here.We are looking forward to seeing you again.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller size room as is the norm in japan, however were still spacious and comfortable enough for 1-2 people. Desk drawer wouldn’t close which was a small annoyance. Bathrooms had a damp smell to them (several of us stayed here and issue was the same in each room). Aircon is centrally controlled and cannot be altered which meant for us the rooms were quite hot, particularly ones which caught the morning or afternoon sun. Limited in room amenities (take away coffee cups and only one sachet of coffee and tea), although bathroom amenities were plentiful. Lower floors to the front of the hotel will unfortunately be able to hear road noise. On site sento (public bath) was very nice. Location is very convenient to all transport, shops, restaurants. Cleanliness could not be faulted. Laundry facilities for a fee although the heat pump driers didn’t work that well and still needed to be air dried on hangers in the room. Overall it was good, not great. It is very reasonable for a budget hotel on the popular and central Yamamoto line.
Stayed 4 nights in Nov 2023
Response from Receptionist / Yasugahira on 21 Nov,2023
Thank you for staying at APA Hotel Sugamo Ekimae.Although APA Hotel rooms are compact in size, they have a central switch on the bed board so that you can operate the controls while relaxing on the bed.The hotel is conveniently located just a 2-minute walk from JR Sugamo Station, and the surrounding area is very convenient.There are many sightseeing spots in the area, so if you have time, please enjoy your stay.We apologize for the inconvenience caused by the coin-operated laundry.We will check the situation and plan to repair it after arranging for a contractor. Thank you for pointing this out.The air conditioning in our hotel is centrally controlled, and guests cannot change the air conditioning/heating by themselves.Please feel free to open the window of your room or ask at the front desk for a circulator.Thank you for taking time out of your busy schedule to give us your valuable feedback.We will make the best use of your feedback to improve our hotel management.We hope you will have the opportunity to stay at APA Hotel again.We look forward to welcoming you again.

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose APA hotels while in Tokyo as they are often near rai lstations, are very affordable, but are consistently clean and efficient. Be perpared for small rooms, but that is part of the experience. We muse that if there are accomodations on space stations, APA will design them. Great spa on the top floor. We chose Sugamo as it is on the main Yamanote line but not one of the expensive neighborhoods. A decent slection fo foood and shopping nearby, but only a few stosp from the main city centers, like Ikebukaro.
Stayed 3 nights in Oct 2023
Response from Receptionist Yoshizawa on 12 Nov,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy to receive so many compliments regarding our hotel.APA hotel rooms are compact from an eco-friendly perspective. The large public bath is a facility reserved for hotel guests only. It is rare to find an APA hotel with a large public bath, so we recommend that you use it when staying at our hotel.Our hotel is located close to major stations, so we are sure you will have a comfortable stay. Please use our hotel again when you come to Sugamo.All of our staff are looking forward to seeing our customers again.Thank you for taking the time to write a review. We will use this as a reference for future hotel development.

10/10 Excellent

Hiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from フロント 安ヶ平 on 6 Nov,2023
この度はアパホテル〈巣鴨駅前〉にご宿泊頂きまして、誠にありがとうございます。当館でのご滞在にご満足いただけたご様子でスタッフ一同大変うれしく思います。今後もお客様にご満足いただけるようサービス向上に努めて参ります。お客様のまたのお越しをお待ちしております。

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
This property had the best location. It was surrounded by reasonable shopping stores.
Stayed 11 nights in Oct 2023
Response from Reception Goto on 5 Nov,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you for your review. As you said, there are many restaurants and supermarkets around Sugamo Station, so you can eat and shop around the hotel.We look forward to seeing you again.

8/10 Good

Bond

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable stay and location
Easy access and new hotel. Room is still a bit small. Spa service is really good in cold weather.
Stayed 2 nights in Oct 2023
Response from Receptionist / Goto on 30 Oct,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.Our hotel is located 2 minutes walk from JR Sugamo Station, making it easy to access. In addition, regarding the size of the rooms, APA hotels purposefully design the beds to be wider instead of making the rooms smaller. There is a central controller at the bedside, allowing you to spend a comfortable time on the bed. I hope you understand. Please use our hotel when you visit Sugamo.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from フロント 柴﨑 on 27 Oct,2023
この度はアパホテル〈巣鴨駅前〉にご宿泊いただき誠にありがとうございます。アパホテルでは高品質・高機能なホテルを目指しております。その為、お客様に快適にお過ごしいただけた様子を伺うことができ、大変嬉しい限りでございます。お客様のご滞在がより快適になるよう今後もサービス向上に努めて参ります。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super affordable hotel with excellent onsen
This hotel was recommended by friends who were also on vacation with me and my husband. There were a total of 4 of us each in 2 separate rooms which I' only review on our hotel room. APA Hotel is a very large chain of business hotels of which this one is located in Sugamo in Toshima City. It's just one block away from the JR Yamanote and the Mita Subway Line is just right in front. JR Sugamo Station also has arte vie Sugamo which has 4 levels of shops, restaurants supermarket and bakeries. Lots of other restaurants, bars and stores are in the surrounding area. I've noticed that APA Hotels are very close to train stations and centrally located to the city centers. There is only one restaurant next to the hotel lobby which none of us visited. There is no Fitness Club. But there is a Spa Onsen on 14F with separate areas for both Men and Women. Me and our traveling friends found ourselves going in the evening after a long day of walking, sightseeing, for night time relaxing. Hotel is very safe and secure. Elevator needs your hotel room key to activate. CCTV is also present all around the hotel grounds. Rooms are very small Japanese style rooms which includes either a twin or double bed(s). Like all Asian Hotels, toiletries and Yukata are included in the bathroom. No In-room safe, but the front desk has a safety deposit box. Self-service laundry room with trouser press is near the elevators on floors 3, 4, 9 & 10.
Stayed 8 nights in Oct 2023
Response from Receptionist Shibasaki on 16 Oct,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you very much for taking your valuable time to write a review.We are also very happy to receive so many compliments.The beds in the guest rooms are APA Hotel's original beds called Cloud Fit, and as the name suggests, it is a bed that we are proud of, allowing you to experience the comfort of sleeping on a cloud.Thank you very much for your kind words regarding our staff.We will continue to pay close attention to detail and work hard to ensure customer satisfaction.We are glad that you enjoyed your stay with us.We will work hard to become an even better hotel based on your feedback.If you have a chance, please use our hotel again.All of our staff are looking forward to seeing you again.

6/10 Okay

Jinwook

Travelled with partner
Liked: Cleanliness, staff & service
Close to the station and convenience stores and supermarkets.
Stayed 5 nights in Oct 2023
Response from Reception on 14 Oct,2023
Thank you for staying our hotel.We are looking forward to see you soon.

10/10 Excellent

ARMANDO AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from フロント 新妻 on 6 Oct,2023
この度はアパホテル〈巣鴨駅前〉にご宿泊いただき、誠にありがとうございます。重ねましてお忙しい中口コミにご寄稿誠にありがとうございます。今後もお客様が快適にお過ごしいただけるようスタッフ一同サービスの向上に努めて参ります。お客様のまたのご宿泊を心よりお待ちしております。フロント 新妻

10/10 Excellent

ALNASIR

Liked: Cleanliness, staff & service, amenities
Hotel rooms were cleaned properly. Bathroom was clean. The carpet in the hotel corridors were stained and looked dirty. Staff were well groomed and provided excellent service
Stayed 5 nights in Sep 2023
Response from Réception Ema on 3 Oct,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.We will continue to strive to improve our services so that you will be more satisfied.Thank you for taking the time out of your busy schedule to post a review.I look forward to meeting again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was not the cleanest when arrived and tap was weird but overall a great stay so thank you
Stayed 7 nights in Sep 2023
Response from Reception Ema on 3 Oct,2023
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you for taking the time out of your busy schedule to post a review.All of our staff will continue to work hard to operate the hotel so that our guests can have a comfortable stay.I look forward to meeting again.

4/10 Poor

NINELA

Stayed 5 nights in Sep 2023
Response from フロント 江間 on 3 Oct,2023
この度は、アパホテル〈巣鴨駅前〉をご利用いただき、誠にありがとうございます。またお忙しい中でのご投稿に関しましても重ねて御礼申し上げます。巣鴨を訪れる機会がございましたら、ぜひまた当館をご利用下さいませ。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from フロント 江間 on 3 Oct,2023
この度は、アパホテル〈巣鴨駅前〉をご利用いただき、誠にありがとうございます。数あるホテルの中から当館を選んで頂けましたこと重ねてお礼申し上げます。お客様より高評価頂けたこと大変嬉しく思います。今後もお客様にご満足頂けるよう精進して参ります。またのご利用心よりお待ちしております。

10/10 Excellent

johana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property rooms are a little small but very comfortable. Great area near train station, McDonald's, 711, and various food choices all in walking distance. Enjoyed my stay here.
Stayed 2 nights in Sep 2023
Response from Reception on 24 Sept,2023
Thank you for staying at APA Hotel Sugamo Ekimae.We're glad you are saying.If you will come to the Tokyo, please come to the our hotel again.We're looking forward to see you soon.