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Reviews of Anon Shibuya

3 out of 5
Anon Shibuya
2-20-5 Higashi, Shibuya, Tokyo, Tokyo

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

8.8/10

Cleanliness

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaniel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Was great. Easy check in. Thank you.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Cozy apartment for a tast of life living in Tokyo. Plenty to do walkable distan es wirh stations close as well
Stayed 4 nights in Oct 2023

10/10 Excellent

Connor

Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 9 nights in Oct 2023

4/10 Poor

Michele

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
I say skip this place!
First, beware that once you book, there is no cancellation. I tried to cancel because our number of travelers changed from 4 to 5 and was unable to switch. Had to rent a second place for our last night. After booking, we were sent an email saying we needed to go to a link to give them our traveler information (which is required by law). Went to the link and it said there was no reservation information. Contacted Hotels and they said I would have to contact the property directly. I sent them an email explaining the issue and was told I needed to talk to Hotels. I responded that Hotels had told me to contact them directly and they never responded. Arrived extremely jetlagged to have no email instructions on how to get into the apartment. There is no one at the property. I had to find a business who would let me use their phone to call the number on the mailbox. They finally sent the email with the check in instructions. This took about an hour - sitting outside on our luggage. "Apartment" was intended for up to 4 people. There was one hard chair (not what is pictured in the photo) and that one chair was broken. The loft sleeping area was up the steepest set of stairs I have ever seen. Literally like going up and down a ladder which is super fun in the middle of the night. The last night, we checked our 5th guest into the place nextdoor which was actually above our apartment up a steep flight of 28 stairs. That apartment had not hot water!
Stayed 1 night in Sep 2023

2/10 Terrible

Herlina

Travelled with family
Disliked: Cleanliness, room comfort
Anon Shibuya
The room was not clean when we came. The floor in front door dirty and sticky. The picture of the layout in hotel.com is not the same. There’s no chairs to sit and no place to put out luggage’s because they put the mattress beds in 1st floor instead of the 2nd floor like the picture in hotel.com. We have 4 people stayed at property but only 2 glasses available. The owner told us to sit in the 2nd floor but the stairs to 2nd floor is not safe. If you have elderly staying with you they won’t be able to go up. The kettle is dirty. Overall this is the worst experience.
Dirty floor where they put the mattress in 1st floor
Dirty floor and sticky
The strain for kettle
Stairs to 2nd floor
Stayed 3 nights in Jun 2023
Response from Anon Shibuya on 1 Aug,2023
Thank you for your understanding. We deeply apologize for any inconvenience we may have caused. We will thoroughly train our cleaning staff once again to ensure that such issues never occur in the future.Regarding the furniture, we were in the process of replacing it due to some damage that occurred prior to your stay. We apologize for not notifying you about this beforehand.As for the staircase, we will make sure to mention in the listing that it is somewhat narrow. The reason for placing the futon on the second floor is to provide it as a bedroom for your use. We hope for your understanding.

10/10 Excellent

David, Grayland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Please notify guests when you have received their completed online guest information form. I submitted mine, then was asked to complete the same form some weeks later. Also, please email the manual (lock box info, etc.) at least several days before the stay and make sure the contact phone number is not one that is out of service. The Expedia platform provided links that did not function. It is better to e-mail directly to guests rather than via the Expedia platform. The manual itself was very thorough and useful. Thank you!
Stayed 1 night in Apr 2023
Response from shibuya on 24 May,2023
Thank you for using

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from H2O Stay Charming Place on 11 Apr,2023
Thank you for writing us a great review! We are very happy to hear that and hope to see you again soon.

10/10 Excellent

seungyong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check-in/check-out is convenient with unmanned service, and the bedroom is comfortable with a duplex structure. I was able to sleep I am very satisfied with the separation of the toilet and bathtub. One suggestion was that it would be better to change to number keys in the future.
Stayed 2 nights in Feb 2023
Response from H2O Stay Charming Place on 13 Feb,2023
Thank you for taking the time to post a review about your stay with us. We hope to see you again soon.

2/10 Terrible

Seia

Stayed 1 night in Dec 2023

10/10 Excellent

Haeun

Travelled with family
Liked: Property conditions & facilities
숙소가 시부야역과 주요 관광지와 가까웠고 아늑해서 좋았습니다.
Stayed 2 nights in Oct 2023

2/10 Terrible

SANGHOON

Disliked: Property conditions & facilities
Response from Anon Shibuya on 28 Aug,2023
We sincerely appreciate your understanding and cooperation in relocating to another room due to the overbooking caused by a system error on this occasion. We deeply apologize for any inconvenience this may have caused you. We will make every effort to ensure that such incidents do not occur in the future.

10/10 Excellent

じゅきや

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from shibuya on 24 May,2023
Thank you for using

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
滞在の際感じた要望事項
基本的なものは設備されており、長期滞在には良いと感じた。一泊滞在としては、アメニティなど、次の2点が欲しかった。 ・部屋での滞在用ガウンなど ・宿泊時の髭剃り
Stayed 1 night in Feb 2023
Response from H2O Stay Charming Place スタッフ on 15 Feb,2023
この度はご滞在に関してのレビューにお時間を頂き、ありがとうございます。ご滞在中のお部屋のアメニティについてご意見を頂き有難うございます。今後のお客様のご滞在がより良いものとなりますよう、社内で検討させていただきます。この度はご宿泊いただき誠に有難うございました。