In-room safe, soundproofing, iron/ironing board, free WiFi

Reviews of FutakoTamagawa Excel Hotel Tokyu

4 out of 5
FutakoTamagawa Excel Hotel Tokyu
1-14-1 Tamagawa Setagaya ku, Office Tower 30 F, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 354 out of 687 reviews" "
Rating 8 - Good. 236 out of 687 reviews" "
Rating 6 - Okay. 57 out of 687 reviews" "
Rating 4 - Poor. 29 out of 687 reviews" "
Rating 2 - Terrible. 11 out of 687 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sabrina Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking structure is underground. There are 2 sides to the building, the hotel side and the work-space side. The hotel side has 3 elevators. 2 elevators get you to the 30th floor where the reception desk is located, however, 1 of those elevators get you to the parking area (so if you come down the left elevator and need to down to the parking area, you need to exit the elevator on the 1st floor, select the down button and enter the elevator on the right). Once you reach the 30th floor and check in, you have access to another elevator that is only accessible to hotel guests. That elevator takes you to either the 28th or 29th floor by access of your hotel room card. The 29th floor houses vending machines, a microwave, 2 washer/dryer combos and an ice machine, as well as, a public bath for men, a separate public bath for women that utilizes a separate key card for. The rooms was a small but decent size. The room lights for the entrance and room side are on the bedside table. There are 2 magnets on the backside of the door what you're supposed to put on the front side of the door if you want the cleaning staff to come in and throw the trash, change the towels, or both. We didn't realize those were magnets until day 4 as they look like they're fixed to the door. The restroom light is located outside of the bathroom door. The room does have blackout shades that you have to pull down which was great. The headboard has lights on both sides and outlets in them as well.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel, it within walking distance to Futakotamagawa parkrun, if thats something your interested in. I loved how close the train station was and it was easy to head out from there. Its not Really close to main heart of Tokyo.
Stayed 3 nights in Apr 2024

8/10 Good

Sangram

Stayed 5 nights in Mar 2024

10/10 Excellent

Lucas Kai Gee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Lots of shopping options nearby, has a park nearby for recreation and can view Mount Fuji on a good day. Location wise it isn't Central Tokyo but it is 15 minutes away from Shibuya. Do note that the Tokyu Den En Toshi Line towards Shibuya can be rather crowded during weekday mornings.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nobuo

Liked: Cleanliness
Nothing to complain
Stayed 3 nights in Feb 2024

8/10 Good

DaleJeffery

Travelled with partner
Liked: Cleanliness, staff & service
We had difficulty finding the entrance to the hotel as well as realising that the reception was on the 30th floor! The breakfasts were excellent. The beds are great for people who suffer from chronic intense back pain. The was only one chair in the two-person room, and this chair was too low to use the table for writing/computer work.
Stayed 3 nights in Feb 2024

6/10 Okay

Anand

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
What I liked: It is convenient if you are there for business in the building the hotel is located in or somewhere nearby. It is very close to the train station and there is a direct bus to Haneda Airport. What I did not like: This is a basic hotel with few amenities. The rooms are tiny. The restaurant is okay (not great). There is no gym. There is also no sitting area in the lobby to sit and chat with colleagues or friends.
Stayed 4 nights in Jan 2024

6/10 Okay

Fumiyo

Stayed 13 nights in Jan 2024

10/10 Excellent

Naum

Stayed 5 nights in Dec 2023

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very convenient place and lots of shops and restaurants around here. They have a really nice view from the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping, bus station, english friendly, nice breakfast, great views
Stayed 9 nights in Nov 2023

6/10 Okay

Noriko

Stayed 10 nights in Nov 2023

8/10 Good

Enrico Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, there’s a lot to do in the area like shopping, eating going to the park. I would have given this hotel a 5-star if they provided more pillows upon request. Overall, great place and definitely recommend this hotel!

6/10 Okay

HIROYUKI

Stayed 1 night in Nov 2023

10/10 Excellent

Sari

Stayed 2 nights in Nov 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Alica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and the staff was polite and very helpful.
Stayed 5 nights in Oct 2023

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the hot tub. Will definitely stay here again.
Stayed 13 nights in Sep 2023

10/10 Excellent

Shaurya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, welcoming staff. Breakfast was the same everyday but overall accommodations were nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Veronica, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredibly convinient location, reasonable price, very clean facility. Airport limo bus is right in front of hotel. Lots restaurant choices around hotel, Takashimaya Department store is 3-5 mins walking distance and endless other shops. Hotel staffs are very kind and helpful.
Stayed 8 nights in Aug 2023

10/10 Excellent

Fangzhou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Hongyuan

Stayed 6 nights in Aug 2023

8/10 Good

Michael

Stayed 5 nights in Jun 2023

8/10 Good

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal but……
Service was phenomenal— location even better. Would rate the highest if they had proved a chest of drawers so that we could unpack.
Stayed 7 nights in Jun 2023

10/10 Excellent

peter, pittsburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay at Futako Tamagawa hotel, May 12 to the 24th. We enjoy the beautiful views from the 28 floors, looking down at the train station and catching a glimpse at the Fuji mountain. The public hot that was spectacular. The only drawback was the rooms were just a little bit too small for 12 days day. overall i will give this place a five star. The staff was excellent and helpful.
Stayed 11 nights in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
A great location. Very convenient to get a ride to the airport. Many shops and restaurants in the area.
Stayed 1 night in May 2023
Response from Futakotamagawa excel hotel tokyu on 12 Jun,2023
Thank you for staying at Futakotamagawa excel hotel tokyu during your recent visit to Tokyo.Thank you for your comments.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.We're delighted to learn that you enjoyed your stay and We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent base for activities as we have family in the area. Easy access to city via Shibuya
Stayed 10 nights in Apr 2023
Response from Futakotamagawa excel hotel tokyu on 5 May,2023
Thank you for your comments.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.Thank you for the high score.We're delighted to learn that you enjoyed your stay and We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
We had an excellent stay. The hotel is very clean and well maintained. Staff is friendly and very helpful. Will stay here again if we go back to Tokyo. Highly recommend!
Stayed 15 nights in Apr 2023

10/10 Excellent

Julie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Futakotamagawa excel hotel tokyu on 11 May,2023
Thank you for staying at Futakotamagawa excel hotel tokyu during your recent visit to Tokyo.Thank you for your comments.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.Thank you for the high score.We're delighted to learn that you enjoyed your stay and We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and great city view! Love to see the day and night city views from our room every day during our stay! Clean and nice size room. Lots of dining choices downstairs. Parking is easy as well.
Stayed 7 nights in Apr 2023
Response from Futakotamagawa excel hotel tokyu on 13 Apr,2023
Thank you for staying at Futakotamagawa excel hotel tokyu during your recent visit to Tokyo. Thank you for your comments.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.We're delighted to learn that you enjoyed your stay and We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Futako Tamagawa - it is a nice neighborhood, and the hotel is easy to find, and close to the subway station. The hotel is nice with a nice view of the city.
Stayed 1 night in Mar 2023
Response from Futakotamagawa excel hotel tokyu on 7 Apr,2023
Thank you for your staying at Futakotamagawa excel hotel tokyu.We are so pleased to learn from your review that you had an enjoyable and comfortable stay at our hotel. We shall definitely share your praise and opinion with our team. We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Emiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Mar 2023

10/10 Excellent

Yun-Hsia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It's a very good location the front desk staff are very helpful.also the room is very clean ,the bed is comfortable with beautiful city view.
Stayed 3 nights in Mar 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
While rooms were small and hotelservices limited ( no foyer and only one eating area as part of hotel)the cleanliness and condition was very good Well located and convenient by subway; located as part of shopping complex and close to other very good shopping and restaurant areas of Futako Tamagawa
Stayed 8 nights in Mar 2023
Response from Futakotamagawa Excel Hotel Tokyu on 6 Apr,2023
Thank you for staying at Futakotamagawa excel hotel tokyu.Thank you for your comments.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.There are several room types in our hotel, from standard double rooms (16) to corner twin rooms (37). We have also posted the examples of the room types on the hotel website, so we would appreciate it if you could take a look at that when you use it next time.We very much look forward to the immense pleasure of welcoming you back.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to the station and is super convenient. There's also a bookstore and convenience store right beneath it, and several more within short walking distance as well. The view from the room was amazing.
Stayed 13 nights in Feb 2023
Response from Futakotamagawa Excel Hotel Tokyu on 5 Apr,2023
We are so pleased to learn from your review that you had an enjoyable and comfortable stay at our hotel. We shall definitely share your praise with our team. We thank you for staying at Futakotamagawa Excel Hotel Tokyu and hope you will choose to return to stay with us again in near future.Sincerely

10/10 Excellent

SATOMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

SATOMI

Stayed 2 nights in Jan 2023

8/10 Good

Randall B

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, set menu for breakfast (no menu to custom order
Stayed 2 nights in Dec 2022

8/10 Good

Janelle

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s located at very convenient place.
Stayed 9 nights in Oct 2022

2/10 Terrible

Alfa

Stayed 1 night in Sep 2022

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay at this venue. But just as any other hotels in Japan, the room was quite compact and had limited space to open my luggages. Amenities was a bit disappointing. Didn’t offer a lot of choices and kept to the basic. I liked their choice of soap, shampoo, and shower gel. The tub was made out of pure plastic and it made me feel a bit nervous to use it. The hotel is surrounded with shopping malls and was convenient to get food. I would recommend this hotel!
Stayed 3 nights in Aug 2022
Response from Futakotamagawa Excel Hotel Tokyu on 4 Sept,2022
Thank you for staying at Futakotamagawa excel hotel tokyu during your recent visit to Tokyo.Thank you for your feedback.We greatly appreciate the time you have taken to complete our guest questionnaire, which is a very important instrument in ascertaining our guest perception of our hotel.We're delighted to learn that you enjoyed your stay and We very much look forward to the immense pleasure of welcoming you back.Yours sincerely

10/10 Excellent

Hanyu

Stayed 1 night in Aug 2022

10/10 Excellent

Andra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Perfect location that is near eateries, coffee and transportation systems. Just the perfect place to stay.
Stayed 2 nights in Jul 2022

8/10 Good

Patrick

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and room was comfortable. But the room shall be clean by the hotel housekeeping every day as long as we stay there within those days. I was surprise that they will clean only once on the 3rd day. Please improve on that to align with other hotel arrangement on daily cleaning room is crucial to keep clean.
Stayed 6 nights in Jun 2022
Response from Futakotamagawa Excel Hotel Tokyu on 6 Jul,2022
We are so pleased to learn from your review that you had an enjoyable and comfortable stay at our hotel. We shall definitely share your praise and valuable opinion with our Housekeeping & Front Office team. We thank you for staying at Futakotamagawa Excel Hotel Tokyu and hope you will choose to return to stay with us again in near future.

10/10 Excellent

Ju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Keishi

Stayed 1 night in May 2022