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Reviews of Hotel Hillarys Akasaka

3 out of 5
Hotel Hillarys Akasaka
3-12-5 Akasaka, Minato-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 755 reviews" "
Rating 8 - Good. 277 out of 755 reviews" "
Rating 6 - Okay. 77 out of 755 reviews" "
Rating 4 - Poor. 20 out of 755 reviews" "
Rating 2 - Terrible. 9 out of 755 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dana

Travelled with partner
Nice property, but rooms very small
Stayed 3 nights in Apr 2024
Response from ホテルヒラリーズ赤坂 ジェネラルマネージャー カマル on 1 May,2024
Dear Dana,Thank you for your feedback.We apologize for the defects during your stay.Although, we will continue our effort to provide the best service for our guests.We awaits for your return;)Best,Hotel Hillarys Akasaka

8/10 Good

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Clean but small room. The staff are nice. Overall this hotel is very nice!
Stayed 3 nights in Apr 2024
Response from ホテルヒラリーズ赤坂 ジェネラルマネージャー カマル on 14 Apr,2024
Dear Hyun,Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.We all are looking forward to seeing you again!Best regards,Hotel Hillarys Akasaka

10/10 Excellent

Kenia

Liked: Property conditions & facilities
Easy access to few stations, good ammenities offered and staff was very friendly and helpful!
Stayed 4 nights in Mar 2024
Response from ホテルヒラリーズ赤坂 ジェネラルマネージャー カマル on 14 Apr,2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.Please take care,Hotel Hillarys Akasaka

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room as expected...cute and clean..excellent front desk people...great location..train station was walkable..
Stayed 3 nights in Mar 2024
Response from ホテルヒラリーズ赤坂 ジェネラルマネージャー カマル on 15 Apr,2024
Dear Mrs. KarenThank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.Best regards,Hotel Hillarys Akasaka

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lit hallways and fun rooms were cute. Sink in the bedroom was a bit odd but still enjoyed the stay. Great little cafe across the street for my Oat milk latte.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. It’s between three train stations and very central. Staff was friendly and helpful. Rooms are small, but clean and beautiful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ka Suen, Davis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and very helpful. The rooms were immaculate and the spa was nice to have. So many dining options around the area.
Stayed 4 nights in Feb 2024

8/10 Good

Patrick

Stayed 3 nights in Mar 2024

10/10 Excellent

Germaine Goon Seng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cute neighborhood. convenient to shopping and good eats. transportation was close by too.
Stayed 6 nights in Feb 2024

4/10 Poor

Sheng, San Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved how close this hotel was to all of the food in the area. Could have something new for every meal and everything around the area was fantastic. Did not like how extra small the rooms were. There was hardly any space for the beds let alone average sized suitcases.
Stayed 4 nights in Dec 2023

10/10 Excellent

Maria de la Luz, San Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved location, but rooms are so small.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms, but great hotel.
The hotel itself is amazing, very modern and stylish. The staff was super friendly. However, the rooms are very small, so make sure to choose a room that fits your needs.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hector

Stayed 2 nights in Nov 2023

10/10 Excellent

ALEXANDER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior and design. Even with small rooms, it’s pretty much everything you need.
Stayed 8 nights in Oct 2023

10/10 Excellent

Yu-Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Oct 2023

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only qualm I truly have is that there are only 2 laundry machines for each half of the hotel. Getting it done was a pain since so many people had only 2 machines to use.
Stayed 13 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Modern
Excellent. Room no smaller than you'd expect for a Tokyo business style hotel. Efficient. Comfort Modern. 9th floor Sento is a highlight. Breakfast buffet simple but full for either Japanese or Western tastes. Good neighborhood, easy access to Metro. Would stay again and again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Brenda

Business traveller
Liked: Amenities
Very cute and cozy. Convenient location near many good restaurants and very close to two different train lines.
Stayed 5 nights in Oct 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in Tokyo traveling on a budget.
Might be the best budget friendly hotel for what it offers in most of inner Tokyo. Rooms are cleaned daily. They aren’t the biggest rooms but in spots like Shibuya you’ll get less for more. The train lines are close. And there is every type of restaurant right within walking distance of the hotel, from Pizza to Sushi to Ramen. Can’t complain here. Just accept that you may or may not get a room with a window view.
Stayed 3 nights in Oct 2023

10/10 Excellent

Scott, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean rooms. Being 6 feet 2 inches tall, I was able to fit under the shower head.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location. Close to train stations, food options, and bars. The room was a normal size for a Japanese hotel and was very clean. The staff were friendly and helpful as well!
Stayed 3 nights in Sep 2023

6/10 Okay

Rhiane

Travelled with group
Liked: Cleanliness, staff & service
We booked a superior room and it was super tiny. But otherwise the hotel was good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Rachel

Stayed 13 nights in Sep 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Samson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and accomodating
Stayed 6 nights in Sep 2023

8/10 Good

Glen, Port Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are extremely small. Our initial room was so small we couldn’t sleep in the tiny double bed. They eventually gave us a twin room which was still small but much better. But if you travel as a couple don’t book the double bed room, it’s not going to be a stay you’ll enjoy. The public hot bath and sauna are excellent. Breakfast is good. Aircon is good. No natural light in the rooms and the lighting is quite dim. The area is interesting, busy and convenient. Reasonable value overall.
Stayed 7 nights in Aug 2023

8/10 Good

Tyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The streets had a weird smell coming up to the hotel that was a little nauseous. Inside smelled great! The hotel itself was great and would stay there again.
Stayed 6 nights in Jul 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Zenobia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and the staff was great. It was a little small, but we expected that traveling to Tokyo. NO complaints about the hotel, and it is in a neighborhood where we were able walk around and explore.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mingxiu

Travelled with family
Liked: Cleanliness, staff & service
It’s a nice place to stay.
Stayed 7 nights in May 2023

10/10 Excellent

Ciji

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay - Convenient access to many locations in Tokyo and plenty to explore even within the neighbourhood. The sento is the perfect way to start or end your day.
Stayed 5 nights in Jun 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from reception when they organised and early morning taxi to airport, great onsen, room small so be prepared but u get what u pay for, great location.
Stayed 2 nights in May 2023

10/10 Excellent

Sully

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upstairs outdoors breakfast area was very nice.
Stayed 3 nights in May 2023

10/10 Excellent

Yoo Shin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kimball

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Serhad

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel staff is very polite and service is good. Rooms are very small. No lobby sitting area at the hotel.
Stayed 6 nights in Apr 2023

6/10 Okay

Michael Kent, Sendai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

6/10 Okay

Zoe

Liked: Cleanliness

10/10 Excellent

Musa

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No mattress!
There’s unbelievably no mattress on the beds in the room but the mattress bases! I moved away from the reserved room after all.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing space, had a nice time with my girlfriend
Stayed 1 night in Apr 2021
Response from Hotel Hillarys Akasaka on 4 May,2021
Thank you for selecting us out of the many possible locations here. We are very pleased that you were satisfied with the room . Thank you for your quick follow-up and kind comments. We eagerly anticipate your next visit and look forward to serving you again. Thank you.

6/10 Okay

Verified traveller

Stayed 11 nights in Apr 2021
Response from ホテルヒラリーズ赤坂　フロント渡邉 on 4 May,2021
この度は、数あるホテルの中からホテルヒラリーズ赤坂にご宿泊頂きまして誠にありがとうございます。 この度のご滞在はいかかでしたでしょうか。快適にお過ごし頂けてましたら幸いでございます。 今後も、お客様にご満足頂けるようスタッフ一同日々精進して参ります。 またのご利用お待ちしております。お忙しい中、口コミのご投稿ありがとうございました。

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from ホテルヒラリーズ赤坂　フロント渡邉 on 4 May,2021
この度は、数あるホテルの中からホテルヒラリーズ赤坂にご宿泊頂きまして誠にありがとうございます。 このような評価を頂けて大変嬉しく存じます。 今後も、お客様にご満足頂けるようスタッフ一同日々精進して参ります。 またのご利用お待ちしております。お忙しい中、口コミのご投稿ありがとうございました。