Balcony
Check availability

Reviews of Hotel SAILS

2.5 out of 5
Hotel SAILS
Minowa1-2-7, Taito, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 91 reviews" "
Rating 8 - Good. 26 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but also amazing staff! Great amenities in the hotel and the room. Beautiful rooms and super clean with even a washing machine and stove top. Additionally, they were incredibly helpful, going more than above and beyond to help us with luggage delivery. He helped us with filling out the form and even walked us (and carried our suitcase!) to the 711! He helped translate for us and provided so much help! Everything is above and beyond, super highly recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 4 night stay in HOTEL SAILS! Had all the right amenities for our stay; We took advantage of the washing machine and dryer, table, and fridge. Very friendly and knowledgeable staff. Umbrellas available to use free of charge during the day. Was a 5 minute walk away from Minowa Train station; with the Hibiya Line.
Stayed 4 nights in Mar 2024

10/10 Excellent

alexis, Waipaphu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this property. We absolutely love the area. The train station is near, convenient store near, a park, and food options. The best part is the service. The staff speaks English which is a plus for foreigners. We always have excellent service here; this is why we will always return when we go to Japan. Staff helped us when we had issues with our baggage delivery. The service is top notch each time we return. The property is always clean and comfortable. We travel with our family and the rooms are big enough to accommodate everyone. They have two-bedroom apartments for bigger parties. Highly recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel with great staff. We thoroughly enjoyed our stay.
Stayed 3 nights in Jun 2023

8/10 Good

LAI TIK

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice~~~~~ I’ve come back twice! This is the best way tell you the truth.
Stayed 2 nights in Apr 2023

8/10 Good

Munib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

alexis, Waipaphu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are spacious. There is plenty room for a family to stay comfortable. The staff is friendly and helpful. They helped find solutions for our travel arrangements back to the airport. The hotel is situated by the trains and convenient stores. Lots of options to eat as well. Staff also speaks English.
Stayed 2 nights in Mar 2023

4/10 Poor

Pui Khoon

Travelled with family
Stayed 4 nights in Mar 2020
Response from Hotel SAILS on 16 Apr,2020
Dear Pui Khoon Thank you for staying with us and writing a review. We hope to see you again!

10/10 Excellent

Jiraporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 3 nights in Feb 2020
Response from Hotel SAILS on 23 Feb,2020
Thank you for staying with us! We are glad to hear that you liked our hotel. We hope to see you again! Best Regards, Hotel SAILS

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Hotel SAILS on 20 Dec,2019
Thank you for staying with us and good review about us! We look forward to meeting you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and well maintained. Staff at the reception are friendly and helpful.
Stayed 4 nights in Nov 2019
Response from Hotel SAILS on 28 Nov,2019
Thanks for the feedbacks! We are happy to hear that, and we are looking forward to see you again :) Best regards Hotel SAILS

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in a quiet area but 5 minutes away from Minowa metro so easy to access all areas to visit. 7/11 and Mc Donald’s also close by. Appartment was very clean but a little small for 5 people. Thankfully, the toilet area is separate from the sink and shower area. Used laundry machine and clothes dryer in shower but did not use the kitchen other than use fridge. Cleaning is every 2 days. If I can make a suggestion, there should be hooks behind doors to hang towels to dry. Reception area has somebody available until midnight if needed and free coffee served at reception which was a nice touch. Would recommend this appart/hotel.
Stayed 1 night in Sep 2019
Response from Hotel SAILS on 24 Sept,2019
Thank you for staying with us. We are glad to hear that you enjoyed your stay in Hotel SAILS. We hope to see you again! Best Regards, Hotel SAILS

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Hotel SAILS on 31 Jul,2019
Thank you so much for staying with us! We are glad you had a great stay. We really look forward to seeing you again! Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious for a place in Japan, bell desk people very helpful and always smiling
Stayed 5 nights in Jul 2019
Response from Hotel SAILS on 27 Jul,2019
Thank you for staying with us. We are glad to hear that you liked our Hotel. We hope to see you again! Best Regards, Hotel SAILS

10/10 Excellent

Giao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfy and convenient hotel. beautiful staff
Clean comfortable hotel. Very friendly and helpful staff. Good location, 5 minutes walk to nearest subway.
Stayed 11 nights in Jun 2019
Response from Hotel SAILS on 6 Jul,2019
Thank you for staying with us. We really hope to see you again at the hotel Best regards

10/10 Excellent

Kat, Whitehorse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay! The neighbourhood is calm and convenient to access other parts of Tokyo. We enjoyed the easy access to subway and small restaurants. Hotel room had everything we needed, very clean and kind reception staff.
Stayed 4 nights in Jun 2019
Response from Hotel SAILS on 1 Jul,2019
Thank you for staying with us. We are happy to hear that you liked our room and service. We are sorry for the pillow. We hope to see you again. Best Regards,

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Hotel SAILS on 12 Jun,2019
Thank you so much for staying with us. We're looking forward to seeing you again Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Hotel SAILS on 19 Apr,2019
Thank you very much for staying with us and reviewing us this time. We hope you had a great stay and great time in here and hope to see you again. Hotel SAILS

2/10 Terrible

OMAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piss over the mattress
The worst case place ever.
Stayed 3 nights in Mar 2019
Response from Hotel SAILS on 28 Mar,2019
Thank you very much for staying with us. We sincerely apologize for the inconvenience which you had during your stay. However we would appreciate if you could tell us more details which made your stay not great to improve our service. Once again, thank you very much and we hope to see you again soon.

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Receptionist on 21 Jan,2019
Thank you very much for staying with us and giving us perfect score this time. We hope we could make your stay happier and funnier:) Looking forward to seeing you again. Thank you, Hotel SAILS

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, location and service. Truly recommended!
Stayed 4 nights in Dec 2018
Response from tsubashi on 24 Dec,2018
Thank you for staying with us and taking time to write a review! We are really glad that you enjoyed our accommodation. If you have any chance of coming to Tokyo, we are ready to welcoming you back here. Best Regards, HOTEL SAILS

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spotlessly clean, with everything you need!
Super spotlessly clean, with everything you need and friendly, helpful front desk staff. Hotel was a little bit out of the way, but good, quiet, safe area that was 10 min walk from train station.
Stayed 3 nights in Nov 2018
Response from Hotel SAILS on 6 Dec,2018
Thank you so much for staying with us and giving perfect score! It is so sweet of you giving our staff warm-hearted comments. Glad to hear you liked the location of our hotel in quiet residential area, Minowa. We hope you had great days here and hope to see you again. Thank you, Hotel SAILS

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very nice and in quite neighborhood. It was very clean and new. The front desk was very helpful with recommending places to eat and how to get around. We had two bedrooms with a kitchen and even a washing machine (which we did not use) for clothing. It is not the place to stay if you want to be in the middle of nightlife, however, it is within a short walk to the metro so getting around it not hard.
Stayed 2 nights in Nov 2018
Response from Receptionist on 4 Dec,2018
Thank you so much for staying us this time and giving us perfect score. We are happy you liked your rooms with all the facilities eqquipped. It is so nice of you to give our staffs good comments. We will work harder to get those comments and to make future guests to feel at home in our hotel. We hope you made a lot of unforgettable memories in here Tokyo and hope to see you again:) Thank you, Hotel SAILS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Receptionist on 26 Nov,2018
Thank you for your review and staying with us this time. We hope to see you again. Thank you, Hotel SAILS

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cloae to metro, clean, spacious, staffs are friendly and helpfull. Def will stay again nexr time
Stayed 4 nights in Dec 2023

8/10 Good

サユリ

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルがシャワーのみでしたので、近くの銭湯♨️に行きました。そこがとても良かったです♪ フロントの、コーヒーを飲める時間が夜まであったら良いなと思いました。 施設の方は到着した時の方とても対応良かったです。
Stayed 1 night in Nov 2023

8/10 Good

Sum Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very clean hotel, the only downside is a bit far and beds are small. Staff are very nice
Stayed 1 night in Jul 2023

10/10 Excellent

あずさ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Hotel SAILS on 16 Mar,2023
この度は当ホテルにご宿泊して頂き、誠にありがとうぞざいます。またのご予約をお待ちしております。

10/10 Excellent

Chloe

Stayed 6 nights in Jan 2023

10/10 Excellent

sehui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

ちはる

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗ですごく良かったです。　　
Stayed 1 night in Apr 2022
Response from Hotel SAILS on 6 Jul,2022
ちはる様　この度はHotel SAILSにご宿泊いただき誠にありがとうございます。 当施設の清潔面を評価していただいたこと、そしてご滞在に満足して頂けたようで大変うれしく思います。 またご利用 スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

YUJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hotel SAILS on 20 Jul,2022
YUJI様　この度はHotel SAILSにご宿泊いただき誠にありがとうございます。 当施設でのご滞在に満足して頂けたようで大変嬉しく思います。 またご利用をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Alejandro Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Hotel SAILS on 6 Jul,2022
Thank you for staying our hotel. We're looking forward to see you again.

8/10 Good

真由美

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kazuma

Travelled with group
Liked: Cleanliness, room comfort
おすすめです
フロントの方がとても親切かつ部屋まで同伴の上細かいところまで説明していただいたので利用しやすかった。また機会があれば使わせていただきたいと思います。
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
外見も部屋もとても綺麗で良かったです。 フロントの方とLINEで分からないことを聞けるのもとても便利でした。
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Hotel SAILS on 4 Oct,2020
この度はHotel SAILSをご利用頂き、誠にありがとうございます。 ご滞在に満足頂けて大変うれしく思います。 またご利用 スタッフ一同、心よりお待ち申し上げております。

8/10 Good

MASAHIRO

Stayed 15 nights in Jul 2020
Response from Hotel SAILS on 8 Aug,2020
この度はHotel SAILSをご利用頂き、誠にありがとうございます。ご滞在に満足頂けて幸いです。またご利用 スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感が溢れていて立地もよく大満足です。
Stayed 1 night in Mar 2020
Response from Hotel SAILS on 27 Mar,2020
ゲスト様 この度は、Hotel SAILSにご滞在いただき誠にありがとうございます！当施設を気に入って頂いたようで大変嬉しく思います。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
とてもきれいで使いやすかったです！ 次の機会があったらぜひまたお邪魔したいです。 ありがとうございました！
Stayed 1 night in Mar 2020
Response from Hotel SAILS on 22 Mar,2020
ゲスト様 この度は、Hotel SAILSにご滞在いただき誠にありがとうございます！当施設を気に入って頂いたようで大変嬉しく思います。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

CHANSUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스러운 호텔
일단 방이 넓고 깨끗해요 세탁기 건조기 간이주방등 여러가지 편의시설들도 많아서 더 좋은 여행이 되는 것 같아요 역까지 엄청 가까운건 아니지만 5분내로 갈 수 있어요 호텔 주변에 여러가지 시설들이 많지는 않지만 반대로 생각하면 조용하다라는 점이 좋아요
Stayed 4 nights in Feb 2020
Response from Hotel SAILS on 29 Feb,2020
Thank you so much for staying with us and such a great review about the facilities! We are so pleased you had a greta stay! We really hope to see you again.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Hotel SAILS on 13 Feb,2020
Thank you for staying and reviewing our hotel. We're looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Hotel SAILS on 11 Feb,2020
Thank you so much for staying with us and such a great review about the facilities! We are so pleased you had a greta stay! We really hope to see you again. Best Regards,

10/10 Excellent

YU nung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Hotel SAILS on 31 Jan,2020
Thank you so much for staying with us. We really hope to see you again. Best Regards

8/10 Good

Rikke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Hotel SAILS on 28 Nov,2019
Thank you so much for staying with us. Hope you enjoyed Tokyo. We look forward to meeting you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Hotel SAILS on 26 Nov,2019
Thank you for staying with us and good review about us! We look forward to meeting you again. Hotel SAILS

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Hotel SAILS on 17 Nov,2019
Thank you very much for staying with us! We sincerely apologize for what made you uncomfortable. We'll try to make it better. We look forward to seeing you again. Best Regards. Hotel SAILS

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel SALS on 13 Nov,2019
Thank you for staying with us! We are really glad to hear that you liked our hotel. We will look forward to seeing you again! Best Regards,