Desk, free WiFi, bed sheets

Reviews of Karaksa Hotel Colors Tokyo Yaesu

3 out of 5
Karaksa Hotel Colors Tokyo Yaesu
3-5-13 Nihonbashi, Chuo, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 206 reviews" "
Rating 8 - Good. 50 out of 206 reviews" "
Rating 6 - Okay. 6 out of 206 reviews" "
Rating 4 - Poor. 2 out of 206 reviews" "
Rating 2 - Terrible. 3 out of 206 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities
During our eight-day stay, we found several aspects of the accommodation noteworthy: The convenient location near Tokyo train station. The inviting lounge area on the second floor and the complimentary snacks available between 13:00 and 22:00. The option to purchase breakfast, although availability was limited on certain days due to high demand. The quality of the pillows. However, there were some aspects that we found less satisfactory: The limited space in the room, which could be optimized by replacing the washing machine in the large cabinet with additional space for clothes storage. Despite staying in a room intended for four people, there was insufficient space for our belongings. On occasion, the bed was left unmade with a note stating, "I have personal items on my bed and prefer not to have them disturbed," which was disappointing
Stayed 8 nights in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 2 May,2024
Dear Sabina, Thank you for taking the time to share your detailed feedback about your recent eight-day stay at karaksa hotel colors Tokyo Yaesu. We are delighted to hear that you enjoyed the convenient location near Tokyo train station and the inviting lounge area on the second floor with complimentary snacks. It is wonderful to know that you appreciated the quality of the pillows and the option to purchase breakfast during your stay. We sincerely apologize for any inconvenience caused by the limited space in your room and the presence of a washing machine affecting the storage availability. We will take your comments into consideration for future improvements. Regarding the issue with the unmade bed and the note left, we apologize for the oversight and any disappointment it may have caused. Rest assured that we will address this with our housekeeping team to ensure such incidents do not recur. At karaksa hotel colors Tokyo Yaesu, we strive to provide a comfortable and pleasant stay for all our guests, and your feedback is invaluable in helping us achieve this goal. Should you decide to stay with us again, please feel free to contact us in advance so we can assist you in choosing a room that better suits your preferences. Best regards, karaksa hotel colors Tokyo Yaesu Front desk

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Polite staff. Room was small but OK. Couple of hairs around the bathroom but otherwise clean. Not the quietest - could hear the people moving around in the next room.
Stayed 2 nights in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 1 May,2024
Dear Sharon, thank you for your feedback. We are glad to hear you found our location convenient and our staff polite. We apologize for any noise disturbances you experienced during your stay. We strive to maintain cleanliness and comfort in our rooms, and we appreciate your understanding. In the future, please feel free to contact our front desk for any concerns during your stay. Best regards, karaksa hotel colors Tokyo Yaesu Front desk

10/10 Excellent

Mawen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 29 Apr,2024
Mr./Ms. Mawen, Thank you for choosing to stay at karaksa hotel colors Tokyo Yaesu. Also, we would like to offer our gratitude for sharing your stay experience here. We would be happy to have you stay with us again for your next Tokyo trip. Our team is dully waiting to greet you.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the access to the second floor as a place to hang out outside of our room. The PJs were also a great touch!
Stayed 3 nights in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 27 Apr,2024
Dear Mr./Ms. Christine Thank you so much for choosing our hotel for your latest trip. We are very happy that you had a great time at our hotel.We are glad you enjoyed our lounge. Also, we are delighted to hear that you were able to spend a comfortable stay with our original pajamas.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Front desk on 25 Apr,2024
Dear Mr./Ms. RezaThank you so much for choosing our hotel for your latest trip. We are very happy to learn that you enjoyed your stay.We are pleased to know that our hotel location could help make your stay more comfortable and your exploring the city more convenient. Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel colors Tokyo Yaesu

8/10 Good

Miguel

Liked: Amenities
All
Stayed 5 nights in Mar 2024
Response from Front desk on 25 Apr,2024
Dear Mr./Ms. MiguelThank you very much for staying at karaksa hotel colors Tokyo Yaesu. And thank you for your kind review. We are very happy that you had a great time at our hotel.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo Yaesu

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu on 23 Apr,2024
Mr./Ms. Jonathan, Thank you for choosing to stay at karaksa hotel colors Tokyo Yaesu. Also, we would like to offer our gratitude for sharing your stay experience here. We would be happy to have you stay with us again for your next Tokyo trip. Our team is dully waiting to greet you. karaksa hotel colors Tokyo YaesuFront staff

10/10 Excellent

maricar, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front staff on 19 Apr,2024
Mr./Ms. maricar Thank you for choosing to stay at karaksa hotel colors Tokyo Yaesu for your trip.We are very happy to see your high score of your stay experience. We will continue to strive to have our guests happy with our hotel. We would be happy to greet you as our guest again for your next Tokyo trip.Our team is dully waiting to welcome you back. karaksa hotel colors Tokyo Yaesu

10/10 Excellent

Houman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, so everything is fresh, modern, and clean. Daily cleaning is very limited and could be improved. Hotel breakfast is not worth 1800 yen per person, so skip this and go to a coffee shop near the hotel. Room had a projector, but instructions as to the purpose of the projector, no projector screen, and no wires to connect anything to the projector. Room also included a TV.
Stayed 3 nights in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 15 Apr,2024
Dear Mr./Ms. HoumanThank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.The hotel is new. We try our best to take care of daily cleaning and maintenance, so our guests can always feel comfortable. However, We have introduced an environmentally friendly eco-cleaning system for our regular daily cleaning. If necessary, other cleaning services can be added free of charge by making a request to the front desk by 9:00 a.m. on the same day. We apologize for the inadequate explanation of our cleaning service.We are very sorry that your experience with our breakfast did not meet your expectations. We appreciate your feedback and will strive to improve our services in the future.Also, Thank you for your feedback regarding the projector provided in your room. It will be considered to improve our services.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was amazing. Aesthetic was cool.
Stayed 1 night in Apr 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 15 Apr,2024
Dear Mr./Ms. Tyler,It was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.We are so happy to learn that you enjoyed your stay much with our comfortable facilities.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very quiet but no view from the bedrooms.
Stayed 3 nights in Apr 2024
Response from Front desk on 9 Apr,2024
Dear Mr./Ms. Isabelle,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu.It is always a pleasure to know that you had a very enjoyable stay.However, We are sorry to hear your disappointment with the view from your room. Please kindly understand that our hotel is in an area with a lot of tall buildings, so it is difficult for us to arrange a room with a view.We hope we will have the opportunity of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Yanping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyday from 1pm to 10pm, the hotel has happy hours. And the food/snacks provided are really good!
Stayed 2 nights in Apr 2024
Response from Front desk on 8 Apr,2024
Dear Mr./Ms. YanpingThank you very much for staying at karaksa hotel colors Tokyo Yaesu and taking the time and giving us such a positive review regarding your stay with us.We are very pleased to know that you enjoyed our lounge service. We pride ourselves in providing the drink and snack at the lounge. Thank you for your praise.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo Yaesu

10/10 Excellent

Heidi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! This hotel also offers a wonderful variety of snacks and drinks from 2-10pm everyday. We loved this hotel!
Stayed 4 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 7 Apr,2024
Dear Mr./Ms. HeidiThank you so much for choosing our hotel for your latest trip. We do not have enough words to thank you for your very kind comments.Our hotel is new, having only been open for about a year. We will continue to make every effort to provide clean rooms for all of our guests.Also,We are so glad that you are satisfied with the complimentary service offered in our lounge on the second floor of our hotel.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Safe. Quiet. Room very spacious.
Stayed 2 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 6 Apr,2024
Dear Mr./Ms. Catherine,Thank you very much for taking the time and giving us such a positive review regarding your stay with us.The entire team have received your encouraging feedback with much gratitude.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront staff

10/10 Excellent

Fady, Riverside

Stayed 3 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 23 Apr,2024
Dear Mr./Ms.FadyThank you very much for staying at karaksa hotel colors Tokyo Yaesu for your trip to Tokyo.We are very pleased to hear that you had a pleasant stay at our hotel.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Tokyo Station. Rest and snack area is much appreciated. They held our luggage after checkout which was nice. There is an underground mall from Tokyo station that goes all the way to the hotel. Great for avoiding rain and bad weather.
Stayed 2 nights in Mar 2024
Response from Front desk on 2 Apr,2024
Dear Mr./Ms. Adam,Thank you very much for choosing to stay at karaksa hotel colors Tokyo Yaesu and thank you for taking your valuable time to give us such a good review.Our hotel's location is extremely blessed with this area because a 5 minutes walk can go to Tokyo Station and Nihombashi Station on the subway.Also the guests can go shopping and have some meals nearby.We are offering complimentary refreshment including drinks, donuts, salad and Japanese snacks. We are so glad to hear from you that you enjoyed the lounge service.We help our guests to keep their luggage on the check-out day until evening.Lucky for you, there was no bad weather and rainy season when you came to Japan.If you are considering coming to Tokyo next time, we hope we have an opportunity to welcome you again at our hotel.karaksa hotel colors Tokyo YaesuFront desk

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service
Was expecting better considering the price I paid. Room felt smaller than 30sqm.
Stayed 2 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 31 Mar,2024
Dear Mr./Ms. Christopher,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.This time your reservations rooms, over 30 in area, with 180 cm wide king size beds, providing a comfortable space.We sincerely apologize for not being able to provide you with comfort regarding the room and we could not answer your expectations regarding the accommodation fee. Your feedback is very important to us as this assists us in continually improving the services we offer to our guests.We hope we will have the opportunity of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.

10/10 Excellent

Zerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, conveniently located
Stayed 3 nights in Mar 2024
Response from Front desk on 30 Mar,2024
Dear Mr./Ms.Zerin,Thank you so much for choosing our hotel for your latest trip.It is always a pleasure to know that you had a very enjoyable stay.Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

RANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel and the amenities it provides. Great area, great room with plenty of space which is rare for Tokyo; will definitely book again.
Stayed 1 night in Mar 2024
Response from Front desk on 2 Apr,2024
Dear Mr./Ms. RANA,It was our honor to welcome you recently at our hotel.Thankful to receive your good feedback.The hotel has already been open for 1 year and everything is still fresh and clean. We are very happy to know that you stayed with us and feel comfortabley and satisfied.Actually, our hotel is a really located good place as all of the guests who stayed with us are saying the same thing.Your warm words that you will stay here again encourage us to continue doing our best to serve more and more guests feel comfortable.We are waiting to welcome you again to Tokyo!karaksa hotel colors Tokyo YaesuFront desk

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly staff. Separate toilet and shower is convenient when travelling with family.
Stayed 4 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 23 Mar,2024
Dear Mr./Ms. Terence,Thank you so much for choosing our hotel for your latest trip.The entire team have received your encouraging feedback with much gratitude.Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.It is very kind of you to praise our staff. You can not imagine how motivating it is for our front desk team to know they have helped make your stay more enjoyable.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic! Exit the station at Yaesu Central Exit, cross the road and in less than five minutes you're there. Able to store luggage before checkin and they took the bags up to the room when it was ready. Beds and pillows were super comfy - and the supplied pyjamas were a nice surprise. (We had organised for our luggage to be tranferred to Osaka accommodation so minimal change of clothes.) Loved the lounge - free Japanese sweets and candy and sake tasting.
Stayed 1 night in Mar 2024
Response from Front desk on 22 Mar,2024
Dear Mr./Ms.Nadine It was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.Thank you for your kind review. We are very happy that you had a great time at our hotel.We are very glad that you found our location convenient for your trip.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.We are very pleased that our facility has met our customers' expectations.We pride ourselves in providing the drink and snack at the exclusive lounge. Thank you for your praise.We hope we will have the opportunity of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.karaksa hotel colors Tokyo YaesuFront desk

8/10 Good

Emiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and kind. Beds were very comfortable - firm. Close to Tokyo Station and subway lines.
Stayed 2 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 18 Mar,2024
Dear Mr./Ms.Emiko,It was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.We are so happy to learn that you enjoyed your stay much with our comfortable facilities.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.We hope we will have the opportunity of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and was right in front of tokyo station!! super clean and spacious definitely recommend the 4 bedroom room for parties of 4!!
Stayed 1 night in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 16 Mar,2024
Dear Mr./Ms.Melissa,Thank you very much for taking the time and giving us such a positive review regarding your stay with us.The hotel is located near Tokyo Station and Nihonbashi Subway Station, so it is a convenient choice of accommodation for both traveling/sightseeing and business.We are pleased to know that you had a comfortable stay at our spacious room.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 15 Mar,2024
Dear Mr./Ms. Christopher, It was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.We are very happy to learn that you enjoyed your stay.We are waiting to see you again at karaksa hotel colors Tokyo Yaesu.

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here as a family of four. They also had free snacks (Japanese candies/snacks and a few different type of sides) and tasting sake which was available from 1300-2200. Love the sakura decorations they had as well. And they had free hand warmers, which my dad really appreciated for the cold walks!
Stayed 1 night in Mar 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 12 Mar,2024
Dear Mai,Thank you very much for giving us such a good review and we were thankful to welcome you recently.If you are family would like to stay here we will say you really chose correct, because we have two room types one is for Comfort wide twin another one is for Comfort quadruple which does have a washing machine and projector etc. to make your family trip feel convenient and satisfied.We are so happy you enjoyed the lounge service, as you know we are offering various refreshment such as donuts, bread and Japanese snacks, and also provide drinks including Japanese sake which adults can have a taste of.March to April is the sakura blossoms season, to match this atmosphere our B&F team made these decorations to make our guests who are staying with us feel more happy. We have already shared your feedback to our staff and we are so glad to hear from you.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located close to Tokyo station. It was a great homebase for our time in Tokyo.
Stayed 2 nights in Feb 2024
Response from Front desk on 2 Mar,2024
Dear Mr./Ms. Cristina,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu.It is always a pleasure to know that you had a very enjoyable stay.Our hotel is located near Tokyo Station (Yaesu exit) where the surrounding transportation network is well developed. Therefore, it is easy to go to sightseeing spots, both inside the city and all around Japan, not to mention you have a wide variety of options for shopping and dining. There also are direct shuttle buses to the airport, so this area is popular with different kinds of customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and free snacks for customers
Stayed 1 night in Feb 2024
Response from Front desk on 27 Feb,2024
Dear Mr./Ms.PeterThank you very much for staying at karaksa hotel colors Tokyo Yaesu.We are very glad that you found our location convenient for your trip.Also we pride ourselves in providing the drink and snack at the exclusive lounge. Thank you for your praise.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel colors Tokyo Yaesu

8/10 Good

Lai Wah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access from JR station and/or Yaesu underground exit 23, will visit again.
Stayed 4 nights in Feb 2024
Response from Front desk on 27 Feb,2024
Dear Mr./Ms.Lai WahThank you very much for staying at karaksa hotel colors Tokyo Yaesu.We are very glad that you found our location convenient for your trip.Your words of "I would like to stay here again" will keep us on our toes. We will continue providing our best hospitality while thinking of all our guests' needs, so we look forward to your continuous patronage.We are waiting to see you again at karaksa hotel colors Tokyo Yaesu.karaksa hotel colors Tokyo Yaesu

8/10 Good

TaiJung, Shoreline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but still can fit 2 adults, 1 teenager and 1 toddler. The front desk is friendly and the hotel is so close to the Yaechika shopping mall which is an underground mall that is connected to the Tokyo station. Super convenient and would recommend if you plan to take bullet train from the Tokyo station.
Stayed 1 night in Feb 2024
Response from Front desk on 25 Feb,2024
Dear Mr./Ms. TaiJung,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.We are very glad that you found our location convenient for your trip.However,we apologize for the inconvenience regarding your room.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

6/10 Okay

yi

Liked: Cleanliness, amenities, property conditions & facilities
You don’t feel like welcomed by their staffs.
Stayed 1 night in Feb 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 23 Feb,2024
Dear Mr./Ms. yi,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu.Please accept our sincere apologies for the discomfort caused by our staff. We will make sure to enforce staff's thorough hospitality training one more time.We deeply regret and sincerely apologize for not being able to provide sufficient support for your issues and causing you discomfort.We would be most grateful if you choose to give us one more chance to gain back your trust and patronage.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and the staff were very helpful.
Stayed 1 night in Feb 2024
Response from karaksa hotel colors Tokyo Yaesu on 21 Feb,2024
Dear Mr./Ms. DougThank you so much for choosing our hotel for your latest trip and thank you for your kind review. We are very happy that you had a great time at our hotel.It is very kind of you to praise our staff. You can not imagine how motivating it is for our front desk team to know they have helped make your stay more enjoyable.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Chitrung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A few blocks from Tokyo station an, many other nearby train stations, and a bus stop right in front of the hotel. Comfortable, clean room. 2nd floor lounge was great for many refreshment stops. One complimentary sake tasting for each guest was a nice touch. Convenience store right on the corner of the block.
Stayed 3 nights in Feb 2024
Response from Front desk on 20 Feb,2024
Dear Mr./Ms,ChitrungThank you very much for choosing to stay at karaksa hotel colors Tokyo Yaesu and we are thankful for your positive feedback.Obviously the hotel is located in a good location only 5 minutes walk from Tokyo Station and also near Nihonbashi subway station. It's extremely convenient to go sightseeing or business.The hotel has been open for almost 1 year so all the facilities are still new and clean.We are happy to hear from you about the lounge service, we provide western-buffet style food and drinks for free each day. We hope we have an opportunity to welcome you again to make you feel still comfortable and satisfied.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Somer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The staff is great.
Stayed 1 night in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 4 Feb,2024
Dear Mr./Ms. Somer,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu.We are so glad you enjoyed your stay at our hotel. As you know our hotel grand opened last year, so everything is still new, we will continue to do our best to let our guests who are staying with us feel comfortable and satisfied.Regarding the staff service, we are thankful you gave us a positive review. We will share this with our staff and strive to work harder.We hope we have an opportunity to greet you again at our hotel.

10/10 Excellent

Ka chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 30 Jan,2024
Dear Mr./Ms. Ka chi Thank you for choosing to stay at karaksa hotel colors Tokyo Yaesu for your trip. We are very happy to see your high score of your stay experience. We will continue to strive to have our guests happy with our hotel. We would be happy to greet you as our guest again for your next Tokyo trip. Our team is dully waiting to welcome you back. karaksa hotel colors Tokyo Yaesu Front staff

10/10 Excellent

Judy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, and helpful. The setting is child-friendly as well. They had a little play house for the children to play while you finish your breakfast. Child size slipper and toothbrush are also available. Toys are available for rent. Trial size skin care also provideD. Laundry in the room with detergent supply once per day.
Stayed 4 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 25 Jan,2024
Dear Judy,Thank you for taking the time to share your experience at karaksa hotel colors Tokyo Yaesu. We are delighted to hear that you found our staff friendly and helpful, and that our child-friendly amenities, such as the playhouse, child-size slippers and toothbrushes, and toy rental, added to your enjoyment. We also appreciate your positive feedback on the in-room laundry facilities and the provision of trial-size skin care products. We strive to provide a comfortable and convenient stay for all our guests, and we are glad to know that we met your expectations.Best regards,karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for our family of four vacation. In-room laundry is a great bonus with young kids. Very walkable to Ginza (15 minutes) and there is a great underground mall across the road under Tokyo Station for rainy days (kids love Character Street!). My only gripe, and it’s minor, is that the room can do with more drawers, which would have been handy, since there is so little space already. Seems like a wasted opportunity not to have any drawers under the couch and beds.
Stayed 4 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 25 Jan,2024
Dear Cliff,Thank you for choosing karaksa hotel colors Tokyo Yaesu for your family vacation. We are glad to hear that you enjoyed our in-room laundry facilities, which are indeed convenient for families with young children. We are also delighted that you found our hotel's location convenient, with easy access to Ginza and the underground mall near Tokyo Station.We appreciate your feedback regarding the lack of drawers in the room. We understand that additional storage space would have been useful, especially for families. We will take this into account for future improvements and room enhancements.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to our hotel in the future.Best regards,karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very new building. It has a very modern, no fuss feel about the place.
Stayed 4 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu  Front desk on 23 Jan,2024
Dear Valued Guest,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu. We are very glad that you found our location convenient for your trip. Thank you very much for your compliments on the newness and modernity of our hotel, as well as its quietness. We hope we will have the opportunity of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
excellent 100%
Stayed 4 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 23 Jan,2024
Dear Mr./Ms. Daniel,Thank you very much for staying at karaksa hotel colors Tokyo Yaesu. We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. The staff was extremely helpful and kind. The rooms are small but we found it very pleasant. Location is great, with easy subway access and walking distance to Tokyo station and Ginza shopping.
Stayed 3 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu Front desk on 22 Jan,2024
Dear Guest,Thank you for choosing karaksa hotel colors Tokyo Yaesu for your recent stay and for taking the time to share your positive feedback. We are delighted to hear that you found our hotel clean and comfortable, and that our staff was extremely helpful and kind. It is also great to hear that you enjoyed our convenient location with easy subway access and walking distance to Tokyo station and Ginza shopping. Your kind words are greatly appreciated. Best regards,

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well-located, clean, and has great amenities. Staff were very friendly and helpful.
Stayed 3 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear John,Thank you very much for taking the time to share your positive experience at karaksa hotel colors Tokyo Yaesu. We are delighted to hear that you found our hotel well-located, clean, and with great amenities. It is also wonderful to know that our staff were able to provide you with friendly and helpful service. We look forward to welcoming you back in the future.Best regards,karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, vet clean and love pyjamas
Stayed 1 night in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Tomasz,Thank you very much for taking the time to leave us a review. We are delighted to hear that you found our staff to be friendly and that you appreciated the cleanliness of our hotel. We strive to ensure that our guests have a comfortable and enjoyable stay. We are also glad to hear that you enjoyed our complimentary pajamas. Your feedback is greatly appreciated.We hope to have the pleasure of welcoming you back to karaksa hotel colors Tokyo Yaesu in the future.Best regards,karaksa hotel colors Tokyo Yaesu Front desk

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Mr./Ms.Peter ,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We will continue to strive to satisfy all our customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Ka Wing Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room for families. The staff at reception are very helpful, especially when we don't speak much Japanese. We were there right after the New Year and the hotel gave us complementary New Year charms and a beautiful box of cookies as a gift! That was certainly a surprise to us. We would definitely choose this hotel and other branches in the rest of Japan on our next travel.
Stayed 2 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Ka Wing Carrie,Thank you for choosing karaksa hotel colors Tokyo Yaesu and for taking the time to share your feedback with us. We are delighted to hear that you found our rooms spacious and suitable for families. We are also pleased to know that our friendly and helpful staff made your stay more enjoyable, especially with their multilingual assistance. It is wonderful to hear that you appreciated the complementary New Year charms and the beautiful box of cookies. We strive to provide a memorable experience for our guests, and we are glad that we could surprise you with these small gifts. We look forward to welcoming you back to our hotel or any of our branches in Japan on your next travel.Warm regards,karaksa hotel colors Tokyo Yaesu Front desk

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Mr./Ms.Mikhail,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We will continue to strive to satisfy all our customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

thi le

Stayed 5 nights in Dec 2023
Response from Front staff on 26 Jan,2024
Dear Guest, Thank you for choosing to stay at karaksa hotel colors Tokyo Yaesu. Also, we would like to offer our gratitude for sharing your stay experience here. We would be happy to have you stay with us again for your next Tokyo trip. Our team is dully waiting to greet you. karaksa hotel colors Tokyo YaesuFront staff

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the little things
I’m amazed. This is a place that does all the little things right, from a warm greeting at check-in to a clean room to the reception lounge with snacks and beverages. It is refreshing to see a place where management and staff are all aligned in the delivery of a perfect guest experience. Bravo. Centrally located too, a hop skip and a jump from Tokyo station.
Stayed 1 night in Dec 2023

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Mr./Ms.Joe,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We will continue to strive to satisfy all our customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

8/10 Good

Johnson Ming Kit

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Mr./Ms.Johnson Ming Kit,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We will continue to strive to satisfy all our customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk

10/10 Excellent

Pei-Hsun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from karaksa hotel colors Tokyo Yaesu on 16 Jan,2024
Dear Mr./Ms.Pei-Hsun,Thank you for staying at karaksa hotel colors Tokyo Yaesu and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We will continue to strive to satisfy all our customers.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel colors Tokyo Yaesu one more time. We are waiting for your next visit.karaksa hotel colors Tokyo YaesuFront desk