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Reviews of Mimaru Tokyo Shinjuku West

3 out of 5
Mimaru Tokyo Shinjuku West
3-3-11 Nishishinjuku, Shinjuku-ku, Tokyo, Tokyo Prefecture

Reviews

9.6

Exceptional

Rating 10 - Excellent. 184 out of 225 reviews" "
Rating 8 - Good. 33 out of 225 reviews" "
Rating 6 - Okay. 7 out of 225 reviews" "
Rating 4 - Poor. 1 out of 225 reviews" "
Rating 2 - Terrible. 0 out of 225 reviews" "

9.6/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Convenient location, clean rooms.
Stayed 4 nights in Apr 2024
Response from MIMARU SHINJUKU WEST Frontdesk-I on 3 May,2024
Dear Mary, thank you for taking your time to share the impression of your stay. As you have noticed, our hotel is in the heart of Tokyo and gives you an easy access to any place you would like to visit. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home.We are hoping to see you again soon. Front desk team

10/10 Excellent

Krystel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at this location for 5 days and we were thoroughly pleased. Every staff we met and spoke with were professional, kind, and helpful. They took the time to answer any questions/concerns we had concerning transportation options, luggage delivery service to the airport, etc. My family and I are highly satisfied with our stays with Mimaru (Tokyo Shinjuku & Osaka).
Stayed 5 nights in Apr 2024
Response from The front desk team -D on 1 May,2024
Dear KrystelThank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.We are here to make sure that our guests will have enjoyable and memorable stay. And we all of the staff are glad to hear your compliments about our service.Hope to see you here in MIMARU again.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Great stay with family with kids. Bunk bed good for two kids. Shower pressure is great. Forgot to check the roof terrace. Too bad it closes early at 8pm. Get some breakfast food the night or grab them from Lawson or 7 eleven.
Stayed 4 nights in Apr 2024
Response from The front desk team-T on 24 Apr,2024
Thank you very much for choosing MIMARU Tokyo Shinjuku WEST. We thank you very much for taking the time to share your impressions of your stay with us. We are delighted to hear that you were satisfied with our hotel's facilities and location. Our hotel rooms are spacious and comfortable so that you can feel at home. The hotel is only a 10-minute walk from Shinjuku Station, making it a comfortable place to stay away from the hustle and bustle of Shinjuku. There is a lot of restaurants and convenience store in the surrounding area. In addition, the entire front desk staff will be happy to provide you with information on sightseeing spots in and around Shinjuku. We are very sorry to hear that you were unable to use the terrace, Terrace is opened from 9AM to 8PM on the sunny day, Also we are flexible about opening the terrace, so please do not hesitate to ask at the front desk. We look forward to seeing you again at our hotel. Best regards, The front desk team. T

10/10 Excellent

Dmytro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Late checkout was unnecessarily complicated to figure out but otherwise this is an excellent hotel.
Stayed 1 night in Apr 2024
Response from Mimaru Tokyo Shinjuku West Front Desk Team on 19 Apr,2024
We appreciate your warm comments. Due to April is our busiest season, it is complicated to know soon if a Late Check Out is avilable or not. Please do not hesitate contact us any other time.Kind Regards

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot for families. Our room had a king bed and a bunkbed for our two kids. Great walking distance to Shinjuku station, Shinjuku center gai and Gyoen Park.
Stayed 3 nights in Mar 2024
Response from Front Desk Team-HA on 31 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.Rooms are spacious and 2 single beds placed side by side. As you mentioned, bank beds are very popular with children. We are glad you enjoyed it!Our hotel is a 10-minute walk to Shinjuku Station, and you can also walk to various downtown areas, but in a relatively quiet environment.There are some parks in the surrounding area, which we hope you enjoyed.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku West

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room is clean and the area is close to train station and shopping. The coin laundry is a good addition. But the dryer is not efficient at all. It took 2 hours to dry a small load.
Stayed 7 nights in Mar 2024
Response from The front desk team-HN on 30 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. We are sorry that we did not meet your expectations regarding laundry. We will do our best to create a comfortable environment by taking on board what you have kindly told us.We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Staff is nice and friendly. Very green hotel, just take what you need from the lobby.
Stayed 2 nights in Mar 2024
Response from The front desk team-HN on 29 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Guests are able to enjoy the green visiting the park around our hotel. We would like to thank you again for taking the time to share your experience with us. We are glad to hear that you are satisfied with our hotel and hope to have you as our guest again!

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The front desk-H on 26 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Randall, Honolulu

Liked: Cleanliness, property conditions & facilities
Our room was fantastic!
Stayed 7 nights in Mar 2024
Response from The front desk-H on 25 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. The whole staff were glad to hear your compliments about our qualities and were satisfied with our service. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Maili

Liked: Cleanliness, property conditions & facilities
Great location and lovely room for a family of 4.
Stayed 5 nights in Mar 2024
Response from The front desk-H on 22 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

8/10 Good

Serene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Did not like the toilet and shower room are separated. Other than that, all else were great!
Stayed 4 nights in Mar 2024
Response from MIMARU Tokyo Shinjuku West Front Desk Team on 19 Mar,2024
Dear SereneThank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. At MIMARU you can relax as if you were at home.The shower and toilet are separated to create the most hygienic and comfortable environment possible. We appreciate that this is different around the world.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku WestFront Desk Team

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay! The hotel staff members were super friendly and helpful. The property was perfectly located with many shopping and dining options nearby. The area was safe and extremely clean. We loved that the hotel provided robes and slippers! Highly recommend!
Stayed 4 nights in Feb 2024
Response from The front desk team HN on 9 Mar,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. The whole staff are delighted to hear your compliments about our service. We are always happy to be part of our guests trip memory. Our hotel is about 10 minutes walk from shinjuku station, which has plemty of shops and restaurants. Plastic amenities such as slippers, tooth bruch and stuff are providable at the front desk. We thank you again for your precious comments and looking forward to seeing you again in the future!

10/10 Excellent

Julie

Travelled with family
Liked: Amenities, property conditions & facilities
Great place. Super staff. Spacious apartment. Very clean.
Stayed 3 nights in Feb 2024
Response from MIMARU SHINJUKU WEST Frontdesk-N on 5 Mar,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. Our staffs were glad to hear the compliments about our service. We really hope that you could enjoy your days in Tokyo. We are looking forward to seeing you again!

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Mimaru Tokyo Shinjuku West is a nicely located hotel. It is close to various metro stations and walkable to many attractions around the city. We chose this hotel as it is close to the start of the Tokyo Marathon. Our room had enough space for 6 people and a full kitchen. We made an excellent choice and would choose to stay again on a return trip.
Stayed 7 nights in Feb 2024
Response from MIMARU SHINJUKU WEST Frontdesk-K on 4 Mar,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.The rooms of the hotel are spacious, about 40 m2 or bigger, so that you can relax as if you were at home.Our hotel is close to JR Shinjuku Station, Metro Shinjuku Station and Tochomae Station, making it very convenient for travelling in Tokyo.It is also located a 5-minute walk from the Tokyo Marathon start point, providing the best environment for marathon runners every year.We look forward to having you again.

10/10 Excellent

Richard

Stayed 4 nights in Feb 2024
Response from The front desk-H on 21 Mar,2024
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Team-HA on 23 Feb,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.We are glad you are satisfied with your stay.We look forward to having you again.

10/10 Excellent

Eileen, Whitestone

Travelled with family
Liked: Property conditions & facilities
Space was good for traveling with 2 teens. Bunk bed provided much needed privacy. Good lay out of the room and full kitchen was very useful. 7eleven close by and staff was very friendly and helpful. Highly recommend.
Stayed 3 nights in Feb 2024
Response from The Front Desk Team-K on 21 Feb,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home.The whole staff was glad to hear your compliments about our service.We look forward to serving you again. MIMARU TOKYO SHINJUKU WEST

10/10 Excellent

Manas Protim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MIMARU SHINJUKU WEST Team-H on 15 Feb,2024
Dear valued guest,Thank you for choosing MIMARU SHINJUKU WEST.We would like to sincerely thank you for taking the time to share your impression of your stay. Our rooms are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time.At MIMARU you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. This enables us to make your stay with family and friends more comfortable.We are glad that you gave us a good review!We look forward to hosting you again in your future travels here in Japan.Best regards,

10/10 Excellent

Cong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of 4 had a wonderful and pleasing stay at Mimaru Nishi-Shinjuku. The room was clean and quite eventhough it was facing the main road. The staff were friendly and attentive. They helped arrange our taxi booking for early morning departure, which saved us tons of hassles and time. Mimaru is close to the Tochomae and Shinjuku stations so transport is easy to plan. I'd highly recommend this hotel.
Stayed 7 nights in Jan 2024
Response from The front desk team on 8 Feb,2024
Thank you very much for choosing MIMARU SHINJUKU WEST. We would also like to thank you for taking the time to share your impressions of your stay with us. We are delighted to hear that you were satisfied with our hospitality. Your comfort is our highest priority. We are very happy to hear that you were satisfied with our hospitality and we will do our best to make your stay as pleasant and comfortable as possible. In order to provide our guests with a quiet environment, our hotel is located just a 10-minute walk from the train station, making it a relatively easy access to the city and a good base for your trip. We all look forward to welcoming you back to our hotel again.

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a decent size and clean. Staff were helpful and spoke English quite well. About a 10 minute walk to Shinjuku station. Location a little bit out of the main area of Shinjuku so most places required a bit of a walk, but did have a 7-11 and Lawsons close by.
Stayed 3 nights in Jan 2024
Response from Front Desk S on 22 Jan,2024
Thank you very much for choosing MIMARU SHINJUKU WEST. All of us at MIMARU SHINJUKU WEST would also like to thank you for taking the time to share your impressions of your stay with us. All of our staff is very pleased to receive your compliments. Regarding the location of the hotel, it is just a 10-minute walk from Shinjuku Station, which can be used as a base for your trip, but if you have a lot of luggage, we can arrange a taxi service, so please feel free to contact the front desk if you need help. We will take your valuable feedback into consideration and strive to further improve our room service. We sincerely look forward to welcoming you again.

10/10 Excellent

Divini

Stayed 5 nights in Dec 2023
Response from Front Desk S on 22 Jan,2024
Thank you very much for choosing MIMARU SHINJUKU WEST. All of us at MIMARU SHINJUKU WEST would also like to thank you for taking the time to provide us with your feedback during your stay with us. We will take your valuable evaluation into consideration and strive to further improve our room service. We sincerely look forward to welcoming you again.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location for family. Walkable from shinjuku. Room size is big for a family of 4. Property is well maintained and staffs are friendly.
Stayed 6 nights in Dec 2023
Response from The front desk team-H on 1 Jan,2024
Thank you very much for choosing our hotel during your stay in Tokyo. We appreciate that you are taking your precious time to share your impressions of your stay with us. We are delighted to hear that you were satisfied with our hospitality. Your comfort is everything to us. Our hotel rooms are about 40 m2 or bigger. To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station.The Tokyo Metropolitan Government Observatory is also close by and easy to get to. You can take the bus from Shinjuku Station to the hotel that takes about 7 minutes. To the airport, you can also take the bus from Washinton Hotel which is 1 minutes’ walk away. We look forward to welcoming you again at our hotel. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good stay overall
Stay was great, staff were very friendly and helpful. Short walk to train station, with a few convenience stores nearby. Kids enjoyed the bunk bed. Kitchenette was very useful. Cleanliness was average - we found leftover rubbish from tge previous tenant underneath the tables. Pillows were too soft for our liking.
Stayed 5 nights in Dec 2023
Response from The front desk team-H on 29 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. The whole staff were glad to hear your were satisfied with our service. We appreciate your positive note regarding our great location.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. The Tokyo Metropolitan Government Observatory is also close by and easy to get to. We take your concerns about hygiene seriously and would like to assure you that we are addressing this matter with our cleaning staff. Your feedback helps us maintain the high standards we strive for, and we will reinforce our protocols to ensure a more thorough and hygienic experience for our guests. We apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future with an improved and seamless stay. Best Regards.

10/10 Excellent

Dorothy

Stayed 5 nights in Dec 2023
Response from The front desk-H on 27 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. Our rooms are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at your second home. To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. This enables us to make your stay with family and friends more comfortable. We are glad that you gave us a good review! We look forward to have you again in your future travels here in Japan.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The front desk team-H on 23 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. Our rooms are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at your second home. To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. This enables us to make your stay with family and friends more comfortable. We are glad that you gave us a good review! We look forward to have you again in your future travels here in Japan.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Team-TM on 23 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.We hope you had a pleasant time.We look forward to seeng you again.

8/10 Good

Li

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A bit far from the train station but still walkable. 2 things to feedback. The staff wearing gloves to clear the rubbish and using same gloves to hand me new towels! on the 4th day supposed to change bedsheet and vacuum the floor but only bedsheet changed but the floor still dirty.
Stayed 6 nights in Dec 2023
Response from The front desk team-H on 23 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. We appreciate your positive note regarding our great location.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants are around our hotel. The Tokyo Metropolitan Government Observatory is also close by and easy to get to. We take your concerns about hygiene seriously and would like to assure you that we are addressing this matter with our cleaning staff. Your feedback helps us maintain the high standards we strive for, and we will reinforce our protocols to ensure a more thorough and hygienic experience for our guests. We apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future with an improved and seamless stay. Best Regards.

10/10 Excellent

Michelle

Stayed 5 nights in Dec 2023
Response from MIMARU SHINJUKU WEST Frontdesk-T on 5 Jan,2024
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. Our rooms are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at your second home. To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. This enables us to make your stay with family and friends more comfortable. We are glad that you gave us a good review! We look forward to have you again in your future travels here in Japan.

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from The front desk team-H on 17 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. The rooms of the hotel are designed spaciously so that you can relax as if you were at home. The rooms are about 40 m2 or bigger and equipped with a dining space and a kitchen. The bathroom and toilet are separated as well. To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants are around our hotel. The Tokyo Metropolitan Government Observatory is also close by and easy to get to. We look forward to having you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious and good for family.
Stayed 2 nights in Dec 2023
Response from The front desk team-NM on 10 Dec,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.The rooms of the hotel are spacious, about 40 m2 or bigger, so that you can relax as if you were at home. We are glad that you were able to spend comfortably with your family.We look forward to having you again.

10/10 Excellent

Ronald, Hidden Hills

Stayed 4 nights in Nov 2023
Response from The front desk team on 19 Dec,2023
Thank you for choosing MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impressions of your stay. We are glad to know that you could have a good stay during your travel in Japan.We are looking forward to having you again.

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Transport is a little bit of a walk if you had young kids. Convenient location with shops and food around you. We loved the room we had in our hotel room. After a few weeks in Japan, often sharing beds, we all loved the space the Mimaru gave us. All had a bed, which cant be undervalued after long days travelling. And we had a table we could sit at for tea. Little kitchenette is amazing too with kids
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 1 Dec,2023
Thank you for taking time to share with us your stay at our hotel. We are pleased to hear that you were satisfied with our hospitality and facilities. As you have experienced, the hotel rooms are spacious, about 40 square meters or larger, and are equipped with a living/dining space and a kitchen. The bathrooms and toilets are separate so that you can spend a relaxing time. At MIMARU, you can relax as if you were at home. It is a 10-minute walk from Shinjuku Main Station. There are many restaurants and convenience stores nearby, but it is quieter at night. Once again, thank you very much for staying at our hotel. we look forward to serving you again. Best regards. The front desk team. T

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a great place to stay with a family. Convenience stores close by, grocery store walking distance and Shinjuku station close by. It was nice to stay close to the station but a little out of the chaos that is the station hub. Laundry on site, there was always machines free and detergent is included. Dryers take a long time to dry but the rooms include hangers for drying so we used that often. Staff was amazing and so very helpful during our 11 day stay. Kitchen was stocked with the basics and there were more appliances to borrow in the lobby as needed. We stayed as a family of 4 with 2 teenagers and we will always look to stay at Mimaru hotels when we visit Japan.
Stayed 9 nights in Nov 2023
Response from Front Desk Team-HA on 25 Nov,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.The hotel is surrounded by many convenience stores and restaurants. It is also a 10-minute walk from Shinjuku Station, and the surrounding environment is relatively quiet. We hope you had a relaxing stay at our hotel.The whole staff was glad to hear your compliments about our service.Rooms are fully equipped with a variety of furnishings, including hangers and kitchen utensils. We also have a variety of equipment available for rent at the front desk, so you can relax as if you were at home. We are very happy to help you enjoy your trip to Japan.We look forward to having you again.

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023
Response from The front desk team-H on 25 Nov,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.We are glad that you had a great stay during your travel here in Japan.We look forward to having you again.

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff when checking in and out, let us know everything we needed about the hotel. Large laundry room with a lot of washing machines and driers that are coin operated. The room we had was huge! We really liked having the kitchen, able to have light meals there while sat at the table on the tatami or the western style table and chairs. We were on the second floor (first floor if you’re British), we were facing the busy main road and we couldn’t hear the road noise which we were surprised about! Not a 5 star review as the beds were a little bit too firm for our liking and we could hear the automatic voice in lift. It would be nice if the floor announcements on the lift could be turned off, or be made quieter after 10pm. The location is great, took us around 10 minutes to walk to Shinjuku station and it was around a half hour walk from Harajuku.
Stayed 2 nights in Nov 2023
Response from Front Desk Team-M on 20 Nov,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.We're delighted to hear that you found our staff friendly and accommodating, and that the information provided during check-in and check-out met your needs.It's wonderful that you enjoyed the spaciousness of your room,as you have been able to experience, the rooms of the hotel are about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. We take note of your comments regarding the firmness of the beds and the volume of the lift announcements. Your comfort is our priority, and we appreciate your insights on how we can enhance your experience.We're thrilled that the central location proved convenient for your exploration, with easy access to Shinjuku station and a manageable walk to Harajuku. Tokyo has so much to offer, and we're pleased you had the opportunity to explore the vibrant neighborhoods.We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from MIMARU SHINJUKU WEST Frontdesk on 16 Nov,2023
Thank you for choosing to stay with MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression of your stay. We hope that you could enjoy your days in Tokyo. We hope to have you as our guest again! The front desk-N

10/10 Excellent

Reda, Campbell

Liked: Cleanliness, property conditions & facilities
Great location and super clean. Staff are friendly and professional. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Front Desk Team-TH on 11 Nov,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.The hotel is located 10-minutes walk from the station. There is a dining area between the station and the hotel where you can enjoy dinner, and there is a convenience store next to the hotel.The front desk team and cleaning team are glad to hear you liked our sevices.We look forward to having you again.

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2023
Response from MIMARU SHINJUKU WEST Frontdesk-H on 19 Nov,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. Of course, kitchenware is fully equipped in the rooms, and the front desk also offers toasters and other items for rent. Our hotel is a 10-minute walk from Shinjuku Station and is in a quiet environment, and surrounded by restaurants and convenience stores. It would have been a convenient location for both sightseeing and living. We look forward to having you again.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from MIMARU SHINJUKU WEST Frontdesk-S on 31 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.As you experienced, you can relax in a quiet environment about 10 minutes walk from Shinjuku Station.We are glad that you were satisfied with the customer service of our staff. If you come to the front desk, we can help you with various travel plans such as recommended spots in Tokyo.We look forward to having you again.

10/10 Excellent

Ivette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is a place in a good area near the train station, clean, friendly staff, thank you very much
Stayed 8 nights in Oct 2023
Response from Front Desk Team-HA on 15 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.As you experienced, you can relax in a quiet environment about 10 minutes walk from Shinjuku Station.We are glad that you were satisfied with the customer service of our staff. If you come to the front desk, we can help you with various travel plans such as recommended spots in Tokyo.We look forward to having you again.

10/10 Excellent

Zhen Feng

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Front Desk Team-HA on 15 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.We are glad that you were satisfied with your stay.The rooms of the hotel are designed spaciously so that you can relax as if you were at home. The rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen. The bathroom and toilet are separated as well.Our hotel is in a quiet environment about 10 minutes from Shinjuku Station.We look forward to having you again.

10/10 Excellent

Eric

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful. Thank you for the great stay!
Stayed 11 nights in Sep 2023
Response from The front desk team, R on 10 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home.We are glad that you were satisfied with our staff's service. Again, thank you for giving us a review. We still look forward to seeing you on your future travels here in Japan.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, room comfort
A beautiful place to stay.
Our stay was excellent. We really loved how comfortable we were and how helpful the staff were. Thank you for such wonderful service!
Stayed 3 nights in Oct 2023
Response from Front Desk Team-D on 9 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.The whole staff was glad to hear your compliments about our service. We look forward to having you again.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from The front desk team, R on 10 Oct,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay.As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home. Again, thank you for giving us a review. We still look forward to seeing you on your future travels here in Japan. The front desk, R

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great option for apartment stay. Amenities are excellent and great price. Great for families. English speaking reception
Stayed 3 nights in Sep 2023
Response from The front desk team-H on 4 Oct,2023
Thank you for choosing to stay with MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression about your stay. The front desk team were glad to hear your compliments about our hotel, since our aim is to make this place comfortable as it is a home. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. The rooms of the hotel are designed spaciously and equipped with some common appliances used in daily life, so that you can relax as if you were at home. With a dining space and a kitchen, our hotel rooms are about 40 m2 or bigger. Also, we are able to give some rental items for free. Since our hotel is apartment style, is appropriate for the group stay. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from MIMARU SHINJUKU WEST Frontdesk-H on 29 Sept,2023
Thank you for choosing to stay with MIMARU Tokyo Shinjuku WEST. We would like to sincerely thank you for taking your time to share the impression about your stay. The front desk team were glad to hear your compliments about our hotel, since our aim is to make this place comfortable as it is a home. We would like to thank you again for taking the time to share your experience with us. We hope to have you as our guest again!

10/10 Excellent

Nerina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was comfortable enough for a family of 4. The family room had a kitchenette and we each had our own single bed. Shower and toilet were separate which was great. The area was nice and quiet and about a 15min walk to the JR station and the shopping district. Some lovely restaurants and a 7 eleven were within 5mins walk. The staff were friendly and helpful. When i realised i left my shopping in a taxi, they assisted me in tracking it down. Love this country and highly rate this hotel. Only downside was that the week we were there it was extremely hot so even a 15min walk felt like a lifetime when you are hot and exhausted.
Stayed 7 nights in Sep 2023
Response from The front desk team, R on 28 Sept,2023
Thank you for choosing MIMARU SHINJUKU WEST. We would like to sincerely thank you for taking the time to share your impression of your stay. As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at your second home. We are located a little distant to the station so that our guests can stay far from busy and crowded area of Shinjuku. We are glad that you loved our service. In hot or cold days, we recommend the guests to either use the underpass that is connected to the station or you can use the bus that is near our premises. Thank you again for taking the time to write us a review. We would love to serve you again on your future travels here in Japan.

10/10 Excellent

Nancy C

Liked: Cleanliness, amenities, property conditions & facilities
Prime location. Easy access to everything. Staff was courteous. Highly recommend!
Stayed 5 nights in Jun 2023
Response from Front Desk Team. B on 18 Sept,2023
Thank you very much for taking your valuable time to share your experience during your stay at our hotel. We are delighted to hear that you had a pleasant stay with us. We will continue to make every effort to provide our guests the best service. We sincerely look forward to welcoming you again. Warm regard.

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Excellent apartment hotels
Lovely little apartment hotel, good facilities, comfortable, good value, a large room for Tokyo and well maintained. Desk staff were consistently helpful, and would absolutely look at a Mimaru again. Particularly worth considering if a family, which the rooms are well set up for. Very mild negatives - it’s a little bit of a walk from Shinjuku station (about 10 mins, but not unreasonable for a city hotel) and the laundry was not the best.
Stayed 8 nights in Sep 2023
Response from Front Desk Team on 12 Sept,2023
Thank you very much for choosing MIMARU SHINJUKU WEST. Thank you very much for taking the time to share your impressions of your stay with us. Our rooms are spacious, over 40 square meters, and are equipped with a living/dining room and kitchen. As you said, it is ideal for a family stay. It takes about 10 minutes on foot from Shinjuku station, but there are many restaurants and stores nearby, so we hope you will enjoy your stay with us. We also have a laundromat with 5 washing machines and 5 dryers. If you have any inconvenience, such as unavailability, please come to the front desk and we will do our best to accommodate you. We will take your opinions seriously and make the most of them in the future. We look forward to welcoming you again.Best regards The front desk team-S

10/10 Excellent

Jil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were new and we took a bedroom for 4 and had a wonderful stay here. Located on the quieter side of Shinjuku, this place is suited for families, JR line is a bit of a walk like 800m away but works for us as I was travelling with 2 teenage girls. The beds were comfy and we had good space in the room. Modern setting - has everything you need really. The shared washers and dryers on level 2 makes clean laundry a breeze 24/7. Makes for a great base if you are travelling to other parts of Japan and wanting to come back to Shinjuku. The hotel can store your luggage for you at 5,000 yen per day per piece. This is also an excellent location as there is direct airport limousine at the Washington Hotel just behind this apartment - 3 mins walk away so zero hassle making your way to either airport. Overall, superb stay. Will be back again for sure!
Stayed 3 nights in Sep 2023
Response from The front desk team on 10 Sept,2023
Thank you very much for choosing MIMARU SHINJUKU WEST. We thank you very much for taking the time to share your impressions of your stay with us. All of us at MIMARU SHINJUKU WEST are very happy to hear that you had a wonderful stay with us. Our hotel is located in a relatively quiet area, about a 10-minute walk from Shinjuku Station. In addition, our rooms are large, approximately 40 square meters or more, and are equipped with a living/dining room and kitchen. Bathrooms and toilets are separated so that you can spend a relaxing time.With easy access to transportation, we are sure that we can be of service to you in various situations such as travel and business. We look forward to welcoming you again.Best regards The front desk team-S