Front of property

Reviews of Mimaru Tokyo Ueno East

3 out of 5
Mimaru Tokyo Ueno East
4-26-3, Higashiueno, Taito-ku, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 335 out of 477 reviews" "
Rating 8 - Good. 121 out of 477 reviews" "
Rating 6 - Okay. 15 out of 477 reviews" "
Rating 4 - Poor. 4 out of 477 reviews" "
Rating 2 - Terrible. 2 out of 477 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John, VALLEJO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This apartment will change towels and empty trash every day, unlike the last apartment in Osaka that I booked. The front desk staff are very helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 15 Apr,2024
Dear John,Warm greetings from MIMARU Ueno East.We would like to sincerely thank you for taking the time to share your impression of your stay.About our cleaning, as stated on our official website and all affiliated sites, we are an Apartment style hotel which means, that we have miminal daily room cleaning services. As explained at check in, our daily cleaning includes changing towels, trash, and toilet paper, and after three days we also do bed cleaning and vacuuming. We understand that this is different than most hotels, but as it is our hotel style and listed on our affiliated websites we thank you for your understanding.We once again thank you for your kind words and will keep doing our best to provide our best service that we can. We hope you will choose MIMARU again in the future.Best regards,MIMARU Tokyo Ueno EastFront Desk Team

8/10 Good

Tomoko

Travelled with family
Liked: Property conditions & facilities
Our room faced the railroad crossing, which was noisy, even though we’re on the 8th floor. The room size was decent for a family of 4. The upholstery could use some deep cleaning. The bath faucet was weak-took awhile to fill the tub.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 7 Apr,2024
Dear Tomoko,Warm greetings from MIMARU Tokyo Ueno East.We would like to sincerely thank you for taking the time to share your impression of your stay! We sincerely apologize if you were not satisfied with your stay. If you could have informed us that the bath faucet was weak, we could have assisted you in any way. Also, for the railroad noise, we sincerely apolgize if we couldn't help it. Lastly, we will increase our quality of the cleaning system, thank you for your advice! Once again, thank you for choosing to stay with us and we hope to host you again.MIMARU TOKYO UENO EAST. Front Desk Team

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The family room is very nice, comfortable and clean. Easy and smooth check-in.
Stayed 1 night in Mar 2024
Response from フロントスタッフ MIMARU東京上野EAST on 3 Apr,2024
Dear Jenny,Greetings from MIMARU TOKYO UENO EAST.Tahnk you very much for taking your time to write such a lovely review for us.We are all so grateful to hear that you liked our room and the service.We hope to see you again.Regards,MIMARU TOKYO UENO EASTFront Desk Team

10/10 Excellent

Chi Man

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good for a family stay
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 18 Mar,2024
Dear Guest, Thank you for staying with us and leaving us a great review. We are so glad to know that you are satisfied with hotel room.We hope you enjoyed your stay during your trip in Japan with us. Once again, thank you for choosing to stay with us and we hope to host you again at MIMARU TOKYO UENO EAST. Front Desk Team

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were well eqiupped, spacios and clean. If you travel with young children, this would be the ideal accommodation. Lack of restaurants within the vicinity. Approximately 15minute walk to central where restaurants and cafes are located.
Stayed 5 nights in Jan 2024
Response from MIMARU TOKYO UENO EAST Front Desk Team on 20 Jan,2024
Greetings from MIMARU Tokyo Ueno East, thank you for staying with us and thank you for taking time to leave us a review. It is great to hear that our rooms were for your liking and that you find us an ideal accommodation for families with young children. Of course, we feel sorry that the area did not meet all your requirements this time, but we hope to welcome you back again in the future! Best Regards, MIMARU Tokyo Ueno East Front Desk Team

10/10 Excellent

Nathanial

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 8 Jan,2024
Dear guest,Thank you so much for awarding us a perfect 5/5 rating! We are thrilled to hear that you had a fantastic experience at our hotel. It's our pleasure to provide excellent service, and we're delighted that you enjoyed your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful experience.

6/10 Okay

Danny

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
ROOM: It is considered spacious in Tokyo. The aircon/heater is quite loud. Anyway it is functioning, just that a bit annoying. iHaving said that, t has a humidifier, so it is quite good, just that no instruction on how to use it SERVICE: Average room service. They only clean the bed and vacuum every 3 days. Something I didn't expect. Having said that, I left my Polo shirt in the room after I check out but the Hotel said they cannot find. I guess it is a Christmas present for the housekeeper. So, you probably need to take care of your belonging and don't take it for granted. There are several washing machine and dryer at level 1, but you don't have a chance to use it.. it is always occupied until midnight. You probably shouldn't expect you will be able to wsh your clothes during the stay. LOCATION: it takes about 30 mins to Shibuya by train. Not a very convenient location. Although there is a nearby Ueno station, it also take about 10 mins walk. There are Lawson and 7-11 nearby though. CONCLUSION: it is an average hotel apartment in my opinion. The rate is not very cheap either. I would think this is an overrated hotel and woukd suggest explore somewhere else instead
Stayed 4 nights in Dec 2023
Response from Front Desk Team on 3 Jan,2024
Dear Guest,Thank you for staying with us and leaving us a great review.Regarding to the air conditioner, you can just adjust the air pressure level by the remote, according to your wish.Our cleaning policy is: Everyday we do the regular cleaning which includes(change the toilet paper, towels and trash)Every 4th day we will do the stay cleaning which includes (reguler cleaning+ bed making and vaccuming) Every 10 days we will dofull cleaning which inclues everything.And it is also mentioned in our websites.And for the T-shirt,we are sorry that we cound not found it from your room, as we have searched in your room, we have not found it and also we have confirmed with our cleaning staff and they also didnt found it in your room.And in case if we found any items from the guests room then we will keep it in the front office and our cleaning teams have not those types of bad records regarding to the left or forgetton items of the guest.And we would like to mention you that our hotel is just 4-5min walk from the ueno station if you take the Iriya exit so that you should not have to walked for the long time.Lastly, we have several hotels in Tokyo so that you can choose the best one which is helpful for you to make the movement to your next destination, Hope this will help you.Once again, thank you for choosing to stay with us and we hope to host you again at MIMARU TOKYO UENO EAST.

10/10 Excellent

Ruifen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, within walking distance to Ueno station and food street. Check in was super efficient, with helpful and friendly receptionist. Would definitely consider this accommodation for my next visit to Tokyo
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 19 Dec,2023
Dear guest, Thank you for staying with us and leaving this nice review!.We are happy to hear that you were having a great time in MIMARU and Ueno!We hope we can see you again in the future!Best Regards,MIMARU TOKYO UENO EAST Front Desk Team

8/10 Good

Serine

Travelled with family
Liked: Cleanliness, room comfort
We really enjoy Mimaru Hotels
This is our second stay in a Mimaru and I highly recommend them for families: large comfortable rooms, friendly English-Speaking staff, laundry, clean, well-appointed. This location was fine, but a little far from things. Still a very pleasant stay. The train is right by it but didn’t bother us one bit.
Stayed 7 nights in Nov 2023

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Many of the staff speak English and were able to provide the service and advice required. Great for families with a small kitchen and dining area to eat the stuff you buy back from the fantastic convenience stores in Japan.
Response from Front desk team. on 7 Feb,2024
Dear Guest ,Thank you so much for staying at our hotel, and for your review. We're happy to hear that our staff could help make your stay a pleasant one. Our front desk staff are always available to help our guests with anything they may need. and we hope to see you again! Best RegardsMimaru Tokyo Ueno East

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2023
Response from Front Desk Team on 5 Dec,2023
Dear Guest, Thank you for staying with us and leaving us a great review. We are so glad to know that you are satisfied with our hotel. We hope you enjoyed your stay during your trip in Japan with us.Once again, thank you for choosing to stay with us and we hope to host you again at MIMARU TOKYO UENO EAST.

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023
Response from Front Desk Team on 11 Oct,2023
Dear Valued GuestThank you for taking your time to rate your stay with us.We are thrilled to know you enjoyed your stay, and we ar elooking forward to welcoming you again.MIMARU Tokyo Ueno East

10/10 Excellent

Kelli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property with plenty of space for families. The staff were all very nice and accommodating. Short walk to the station and a couple convenience stores.
Response from MIMARU Tokyo Ueno EAST on 5 Oct,2023
Dear Guest,Thank you for sharing your experience with us. We're thrilled to hear that you had a pleasant stay at our hotel. It's fantastic that you found our staff friendly and helpful, and that our accommodations met your standards of cleanliness and comfort. We're also glad to know that our convenient location near Ueno Station and convenience stores added to your overall convenience. We appreciate your feedback and look forward to serving you again on your next visit. Warm regards,

10/10 Excellent

Clement

Liked: Property conditions & facilities
Like: - Room is spacious. I love they have a small kitchen, and I like the bathroom, sink and toilet are all separated. - Location is great. Less than 10 mins walk to JR station, and lots of restaurants and shops nearby.
Stayed 6 nights in Aug 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 6 Sept,2023
Dear Guest,Thank you for staying with us and leaving this kind review.We are happy to hear that you like our room and location.We hope we can see you again in the future!

10/10 Excellent

Lai Shuen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 4 beds room, it’s good for family
Stayed 3 nights in Aug 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 22 Aug,2023
Dear guest, Thank you for staying with us and leaving us this nice review.We are so happy to hear that you were having a good time in MIMARU! We hope we can see you again in the future!Best Regards,MIMARU TOKYO UENO EAST Front Desk Team

10/10 Excellent

Lai Shuen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient & nice hotel
Stayed 2 nights in Aug 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 2 Sept,2023
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive recommendation and are glad to hear that you found the hotel convenient and nice! We are looking forward to welcoming you back in the future.

10/10 Excellent

Dominic

Travelled with family
Liked: Room comfort
Stayed 5 nights in Jul 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 1 Aug,2023
Dear guest, Thank you for staying with us and leaving us this nice review. We are so happy to hear you like our hotel! We hope we can see you again in the future!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a Pokémon room and the kids loved it! Friendly staff and a great location.
Response from MIMARU TOKYO UENO EAST Front Desk Team on 18 Jul,2023
Thank you for taking your time to write this review! It's great to know that you and your kids enjoyed the Pokemon-themed room. We appreciate your feedback about our staff and location as well!We hope to welcome you back in the future! MIMARU Tokyo Ueno East

10/10 Excellent

Sheri

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Front Desk Team on 12 Jul,2023
Dear guest, thank you so much for choosing to stay with us here at MIMARU Tokyo Ueno EAST, and for taking the time to share your feedback with us about your stay! Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo, Kyoto, and Osaka when you visit Japan next time. MIMARU TOKYO UENO EAST Front Desk Team

10/10 Excellent

jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and attentive. They were very polite as well. We enjoyed our room and found the location very convenient for our travels across Tokyo.
Stayed 6 nights in Jun 2023
Response from Front Desk Team on 26 Jun,2023
Dear Valued GuestThank you for staying with us and thank you for taking your time to leave us this kind review.We are glad to hear that you enjoyed your stay and our staff are more than happy if they have been of any help.We are looking forward to meeting you.Best regards,MIMARU Tokyo Ueno East

6/10 Okay

Evan

Travelled with family
Liked: Amenities
Way overpriced for what you get. Smells of cigarette smoke throughout because the central hallway is a shaft with smokers on the bottom.
Stayed 1 night in Jun 2023
Response from Front Desk Team on 26 Jun,2023
Dear Valued GuestThank you for staying with us and thank you for taking your time to review your stay.We apologized that for any inconvenience you felt during your stay.Our rooms are non-smoking and the smoking room is outside of the building, however, we take your opinion in to serious consideration and will conduct a thorough investigation for the smoking smell in the hall.We try our best to provide a better experience next time you stay with us.Best regards,MIMARU Tokyo Ueno East

10/10 Excellent

Wynnyee

Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2023
Response from Front Desk Team on 24 Jun,2023
Dear Valued GuestThank you for staying with us.Thank you for taking your time and rating your stay.We are glad to hear you enjoyed your stay.We are looking forward to seeing you again.Best regards,MIMARU Tokyo Ueno East

10/10 Excellent

Katesuphot

Liked: Cleanliness, amenities, property conditions & facilities
Very good staff, walk about 7 mins to transport, 2 blocks to supermarket and open 24hrs.
Stayed 1 night in May 2023
Response from Front Desk Team on 23 May,2023
Dear GuestThank you so much for taking your time to leave us your kind review.We are honored to know you enjoyed your stay.Our staff are thrilled to hear they have been oif any help.We are looking forward to meeting you again.Best regards,MIMARU Tokyo Ueno East

8/10 Good

Maria Rowena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was big, amenities provided were sufficient. They had a mini kitchen and a big dining area.
Stayed 2 nights in Apr 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 15 Apr,2023
Dear Maria Rowena, Thank you so much for choosing to stay with us here at MIMARU Tokyo Ueno EAST, and for taking the time to share your feedback with us about your stay! We are happy to hear that you enjoyed your experience with us. As you mentioned, our hotel is apartment style hotel with spacious rooms which have a fully equipped kitchen so our guest would feel like home staying with us. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo and Kyoto and Osaka when you visit Japan next time. MIMARU TOKYO UENO EAST Front Desk Team

10/10 Excellent

Marc

Stayed 21 nights in Mar 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 3 Apr,2023
Dear Marc, Thank you so much for choosing to stay with us here at MIMARU Tokyo Ueno EAST, and for taking the time to share your feedback with us about your stay! Our hotel is apartment hotel which has spacious room included kitchen and we hope our guest would feel at home when staying with us. The hotel location is near UENO JR&Keisei Line Station, and has a close distance to convenience stores and supermarkets. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo and Kyoto and Osaka when you visit Japan next time.

10/10 Excellent

keith

Stayed 6 nights in Mar 2023
Response from Front Desk Team MIMARU Tokyo Ueno EAST on 22 Apr,2023
Dear Keith,Thank you for staying with MIMARU TOKYO UENO EAST.We are glad to hear that you had a pleasant stay and appreciate for taking your time to share experience of your stay with us. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo, Kyoto and Osaka when you visit Japan next time.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, room comfort
Great for family
Excellent location and rooms. Convenient with microwave and kitchenette
Stayed 4 nights in Mar 2023
Response from MIMARU TOKYO UENO EAST Front Desk Team on 28 Mar,2023
Dear Jesse,Thank you so much for choosing to stay with us, and taking your precious time to share your feedback of your stay. We're grateful for your compliment about our room. Our hotel is apartment hotel which has spacious room included kitchen and we hope our guest would feel at home when staying with us. As you mentioned, our hotel is near UENO JR&Keisei Line Station, and has a close distance to convenience stores and supermarkets. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo and Kyoto and Osaka when you visit Japan next time.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Great staff. Location was within walking distance to train stations and several convenience stores. We absolutely loved our stay at Mimaru. The 2 twin and bunk bed room was spacious and perfect for our needs. We loved having the kitchen, kettle, and microwave. We booked 4 separate hotels during our travels through Japan. We have left Mimaru and are at our next stop and a different hotel and we already wish we would’ve booked Mimaru chains the whole time…oh well, next trip we can do that. We highly recommend Mimaru!
Stayed 2 nights in Mar 2023

10/10 Excellent

Azlina

Stayed 4 nights in Mar 2023
Response from Front desk on 7 Apr,2023
Dear guestThank you for staying with us.We are happy to recieve your review.Thank you again we look forward to seeing you when you come to Tokyo in next time !MIMARU TOKYO UENO EAST

10/10 Excellent

Im

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Front desk on 31 Mar,2023
Dear Guest,Greetings from MIMARU TOKYO UENO EAST.Thank you for choosing to stay with us and leaving a valuable review.We hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo and Kyoto when you visit Japan next time.MIMARU TOKYO UENO EAST

10/10 Excellent

Juri

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my best friend and my 2 teenagers. This hotel has a bank bed that big enough, kitchen area, bath and toilet was separated. Great amenities selections. Very clean and amazing place!! Defiantly highly recommend!!!
Response from Masaki, Front Desk Team, MIMARU TOKYO UENO EAST on 5 Jan,2023
Thank you so much for staying at our hotel, and for your review.We are glad to hear that you enjoyed our hotel room facilities and services, and had a great time here!We hope you could make lots of good memories in Tokyo, and we hope to see you again in the future!Masaki Front DeskMIMARU Tokyo Ueno EAST

10/10 Excellent

Amy

Travelled with family and small children
Liked: Amenities, property conditions & facilities
All the front desk staff were friendly and helpful. Family apartment room size was great for 4 people. The bunk bed was divided for privacy. The kitchenette had all the utensils to cook, microwave to warm up food and kettle to make coffee/tea. It's a 5 mins walk to Ueno Station and 2 short blocks behind hotel for unique local restaurants and 24 hours Supermarket. Behind the hotel is a quiet residential neighbourhood. Definitely would stay at this property and other Mimaru property again.
Response from MIMARU TOKYO UENO EAST Front Desk Team on 8 Dec,2022
Dear Amy,Greetings from MIMARU TOKYO UENO EAST. We're happy to hear that you found our staff helpful and friendly. To make all our guest feel at home is our concept. And we sincerely appreciate the high comments of our service. We are also glad to hear that the location of the hotel made it easy for you to get around and enjoy the wonderful nearby sights and restaurantsOnce again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo and Kyoto when you visit Japan next time.

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space for our family. Communication was excellent. We had two rooms and needed them on the same floor. They made sure this happened.
Response from MIMARU TOKYO UENO EAST Front Desk Team on 30 Nov,2022
Dear guest, thank you for staying at MIMARU TOKYO UENO EAST and for writting this precious review for us!We feel honored that you are satisified for the rooms we arranged for you. And also, we sincerely appreciate that your compliment of our rooms and staff. We are looking forward to seeing you again in Tokyo!

10/10 Excellent

brian

Stayed 7 nights in Nov 2022

10/10 Excellent

Zhao Yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, pleasant stay.
It's close the train station and is walking distance to Asakusa and Ueno Zoo.The room is generally clean, and both kitchen and bathroom areas are in perfect condition.
Stayed 7 nights in Feb 2020
Response from Front Desk Team MIMARU Tokyo Ueno East on 8 Mar,2020
Dear Zhao Yi, Greetings from MIMARU TOKYO UENO EAST. We are delighted to know you had a pleasant stay. We did our best to choose a convenient location when building our hotel. As you have kindly mentioned, train stations, shops, supermarket and tourist attraction are located within 5-15 minutes of walking distance. We will make sure to let our housekeeping staff know that you were impressed with the cleanliness of our facilities. Even though we do not think we will ever reach perfection, it is still a good to target to focus on. While productive criticism helps to polish ourselves, high evaluation of our guest gives us a huge amount positive energy. Thank you for taking time to write us this valuable review. We hope to see you again next time you are in Japan, either here or at one of our other locations throughout Tokyo and Kyoto.

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It have been great to stay here n quite enjoy
Stayed 6 nights in Jan 2020
Response from Front Desk MIMARU TOKYO UENO EAST on 4 Feb,2020
Dear Iris, Thank you for choosing to stay with us during your trip in Tokyo and for your feedback. We are very delighted to know that you satisfied staying at MIMARUs.If you have any other opinion or feedback regarding our hotel, please do not feel hesitate to leave us a message at any time of your convenience. Once again thank you for leaving us a rating and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo and Kyoto when you visit Japan next time.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Recommend to say. I like that the toilet and the bathroom were separated in the same area so that my member could use it at the same time. The room was very clean. The kitchen was filled with many utensils, even wrapping, dish washing liquid with sponge, towel, dishes, spoons, seafood cracker.
Stayed 2 nights in Jan 2020
Response from Front Desk Team MIMARU Tokyo East on 20 Jan,2020
Dear customer, Greeting from Mimaru Tokyo Ueno East. Thank you for choosing our hotel during your trip to Japan and leaving good comments on our comfortable room.We hope to see you again the next time you are in Japan, either here or at one of our other locations throughout Tokyo and Kyoto.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 (2 ad, 2ch [8 and 10]) stayed here early January. The hotel is in a great location not too far from Ueno station with an easy station exit within a few hundred metres (Iriya Gate). We found the hotel to be very quiet, had great facilities and easy walk to the sights of Ueno for food and shopping (as well as a 7-Eleven close by). The staff were really friendly and helpful and the hotel has a coin op laundry on site too. We really enjoyed this hotel and would definitely return to stay here in Tokyo.
Stayed 4 nights in Jan 2020
Response from Front Desk Team MIMARU Tokyo East on 19 Jan,2020
Dear Sir or Madam, Thank you for choosing to stay with us and leaving such a wonderful review. We are so pleasant to know that you seem enjoyed our hotel facilities and service. As you mentioned, we provide facilities for family or friends travelers group. Besides, we are located in near Ueno station that's why easy to get supermarkets/convenience stores and such a great restaurants. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo and Kyoto when you visit Japan next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, but if stay for longtime they don’t vacuum the floor and could get a little dirtt
Stayed 3 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East. on 23 Dec,2019
Dear Guest, Thank you for your feedback about your stay at our Hotel. We apologize for the inconvenience that you have encountered due to the room cleaning. We will take your feedback to improve our service in the future. Once again, thank you very much for taking time to write us a review. We hope that we could be able to welcoming you again at our Hotel, during your next trip to Japan. Front Desk Team MIMARU TOKYO UENO EAST

10/10 Excellent

Andrew, Hong Kong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and we had a 4-bed room which was pretty spacious by Tokyo standard, and location was fairly convenient in Ueno, especially for those planning on taking the Shinkansen
Stayed 7 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East. on 22 Dec,2019
Thank you for staying with us and leaving us a great review. We are so glad to know that you are satisfied with our hotel. As you have mentioned, we are evaluated with good location. it is located near Ueno station, just a walking distance from the hotel. Once again, thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs on Tokyo or Kyoto when you visit Japan next time.

10/10 Excellent

jh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
apartment hotel, good for family travel room is big, with living area separate bath room and toilet smartphone is provided for walking around, very handy
Stayed 4 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East. on 17 Dec,2019
Dear jh, Thank you for staying with us and leaving a great review. As you mentioned, we aimed for a group travelers especially family and friends groups. That's why we provide spacious rooms and kitchens in each room. We are very glad to know that you satisfied with our hotel. We are looking forward to seeing you again in here or other MIMARUs in Tokyo and Kyoto. Once again, Thank you very much! Front Desk Team MIMARU TOKYO UENO EAST

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East on 16 Dec,2019
Dear Guest, Thank you for your high evaluation. We will do our best to keep the bar high, strive for an even better performance. Once again, thank you for your valuable review. We hope to see you again next time you are in Japan, either here or at one of our other locations throughout Tokyo and Kyoto.

8/10 Good

HIEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good
Overall good
Stayed 2 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East. on 10 Dec,2019
Dear HIEW, Thank you for choosing to stay with us and leaving us a good review. We hope you enjoyed staying at our hotel. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo and Kyoto when you visit Japan next time. Front Desk MIMARU TOKYO UENO EAST

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is perfect!! Perfect for family !! love this place
Stayed 4 nights in Dec 2019
Response from Front Desk Team MIMARU Tokyo East. on 9 Dec,2019
Dear Guest, Thank you very much for giving us a kind feedback to our Hotel. We are glad to know that you have had a pleasant stay at our Hotel. It is always gratifying to receive such a positive feedback from our Guest. We hope that we will be able to welcome you back at our Hotel, during your next trip to Tokyo. Front Desk Team MIMARU TOKYO UENO EAST

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Front Desk Team MIMARU Tokyo East. on 8 Dec,2019
Dear Sir/Madam, Greetings from MIMARU TOKYO UENO EAST. Thank you for choosing to stay with us and leaving a review. We hope you enjoyed staying at our hotel. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo and Kyoto when you visit Japan next time. Front Desk MIMARU TOKYO UENO EAST

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Desk Team MIMARU Tokyo East. on 7 Dec,2019
Dear Sir/Madam, Greetings from MIMARU TOKYO UENO EAST. Thank you for choosing to stay with us and leaving us a good review. We hope you enjoyed staying at our hotel. Once again thank you for your review and hope we could host you again either at MIMARU TOKYO UENO EAST or at other MIMARUs in Tokyo and Kyoto when you visit Japan next time. Front Desk MIMARU TOKYO UENO EAST

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 9 nights in Nov 2019
Response from Front Desk Team MIMARU Tokyo East. on 6 Dec,2019
Dear Customer, Thank you very much for your feedback towards our Hotel. We hope to see you again next time you are in Japan, either here or at one of our other locations throughout Tokyo and Kyoto. Front Desk Team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. It had a phone inside to get info on the local activities and was very helpful. Also if you have questions you can ask on the device. Location was near the subway and was very convenient.
Stayed 5 nights in Nov 2019
Response from Front Desk Team MIMARU Tokyo East. on 28 Nov,2019
Dear Anonymous, Greetings from MIMARU Ueno East. Thank you very much for staying with us and leaving a good review. We are so happy that you are satisfied with our hotel's facilities and location. As you mentioned we highly evaluated with spacious rooms. Once again, Thank you for your high evaluation. We are looking forward to seeing you again!

10/10 Excellent

Ms Sida

Stayed 4 nights in Nov 2019

8/10 Good

LU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Front Desk Team MIMARU Tokyo East on 15 Nov,2019
Dear Lu, Greetings from MIMARU TOKYO UENO EAST. Thank you for choosing to stay with us and leaving a review. We hope we could host you again either at MIMARUs TOKYO UENO EAST or at other MIMARUs in Tokyo an d Kyoto when you visit Japan next time.