Property entrance

Reviews of Mitsui Garden Hotel Otemachi Tokyo

4 out of 5
Mitsui Garden Hotel Otemachi Tokyo
2-1-2 Uchi-Kanda, Chiyoda-ku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 567 out of 941 reviews" "
Rating 8 - Good. 307 out of 941 reviews" "
Rating 6 - Okay. 49 out of 941 reviews" "
Rating 4 - Poor. 15 out of 941 reviews" "
Rating 2 - Terrible. 3 out of 941 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ho-lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in May 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 5 May,2024
Thank you for staying at Mitsui Garden Hotel Otemachi.It is our pleasure to hear that you were satisfied with your stay. We will continue to do our best to provide our guests with personalized service.We look forward to serving you again.Mitsui Garden Hotel OtemachiManager

10/10 Excellent

JOSE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and hotel!
Stayed 1 night in May 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 3 May,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi. We would also like to thank you again for taking time out of your busy schedule to provide us with your feedback. We are delighted to hear that you enjoyed your stay at our hotel. Thank you very much for your compliments about our staff and the hotel. Again, thank you very much for your valuable feedback. We look forward to your continued patronage of Mitsui Garden Hotel Otemachi. Front Desk Manager, Mitsui Garden Hotel Otemachi

10/10 Excellent

BUNNALA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and professional. Friendly to non english speakers.
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 29 Apr,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.Most importantly, thank you for acknowledging our hardworking staff. We are glad that our team left you with a positive impression. Please feel free to let us know the next time you have the opportunity to stay with us.We look forward to welcoming you again.

10/10 Excellent

Huda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really good and close to Tokyo station l.
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 29 Apr,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi. We are very happy to hear that you had a pleasant stay with us. We hope to see you again in the near future.

8/10 Good

HIROYUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 23 Apr,2024
Thank you for staying with us and taking the time to write about your experience. Your favorable comments has warmed our hearts and we will strive for excellence in our service.We look forward to your next visit.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, with a lot of space and comfortable beds. The hotel was clean and quiet, and the staff were all helpful. I was most impressed with the smooth check, definitely an excellent experience and somewhere I would stay again .
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 13 Apr,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi .We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us.We are relieved to hear that you had a pleasant stay with us.We hope you will visit us again when you come to Tokyo.We sincerely look forward to your next visit.

10/10 Excellent

Phuong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful and nice. The hotel room is kind of small but it is normal for Tokyo. The Jr station is within walking distance.
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 12 Apr,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi.We are very pleased to hear that you were satisfied with the hospitality of our staff.All of us at Mitsui Garden Hotel Otemachi will do our best to provide you with even more satisfactory services.We look forward to seeing you again at Mitsui Garden Hotel Otemachi.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service
Area we felt was a bit quiet
Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 10 Apr,2024
Thank you for staying at Mitsui Garden Hotel Otemachi.We are pleased to know that you like our hotel calm and silence. As you said, even if it is near a highway, the rooms are provide with double windows to avoid the noise from the street. Thanks to that, our guest can enjoy a pleasant stay with us. Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Tokyo.

10/10 Excellent

Ivy Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 10 Apr,2024
Thank you for staying with us and taking the time to write about your experience. We are pleased to know that you appreciate your room and our hotel facilities. We are very happy to read the many compliments we have received.We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.

10/10 Excellent

David Jeffrey, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very friendly staff. Good location and close to metro stations.
Stayed 5 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 3 Apr,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very happy to read the many compliments we have received. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are lovely. The room was good but I don’t like the set up of the bathroom, it is tiny bathroom and there is a curtain for the shower and the bathtub is really high to get into to get into the shower. Only reason it gets a 4 star rather than 5.
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 30 Mar,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.Thank you again for taking time out of your precious time to write to us.We are very pleased to hear that you had a pleasant stay with us.Most of all, thank you for your compliments on our hardworking staff.We are glad that our team has left you with a positive impression.We are very sorry but we do not have separeted toilet bathrooms in our hotel. Please accept our apologies for the inconvenience.Should you have the opportunity to stay with us again, please do not hesitate to contact us.We all look forward to welcoming you again.

6/10 Okay

Levelle

Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 30 Mar,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Excellent

Winnie, Los Angeles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 29 Mar,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.If you have a chance to stay with us again, please do not hesitate to contact us.We all look forward to welcoming you again.

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel in the heart of the business district around the Tokyo Station area. My wife and I based ourselves here for 13 nights around the Tokyo Marathon which finishes nearby that I was competing in. The staff were very helpful and accommodating. The facilities are well appointed, modern and in good condition. There are a lot of dining options nearby and the inhouse coin operated washing machines were very helpful. Well done to all at Mitsui Garden Hotel Otemachi Tokyo!
Stayed 13 nights in Feb 2024
Response from 三井ガーデンホテル大手町 宿泊支配人 on 27 Mar,2024
Thank you for staying with us again.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We will do our best to have an even better customer service."Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the main areas of the city
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 23 Mar,2024
Thank you for choosing to stay with us at the Mitsui Garden Hotel Otemachi.We are very pleased to hear your compliments about our hotel location.There is also the JR Kanda and JR Tokyo station at 8 and 10 minutes walking each. It can be a good location to reach the famous sightseeing place.We are not satisfied with the status quo and will continue to pursue services that will allow our customers to spend their time comfortably.We hope that you will use our hotel again when you come to Tokyo.Once again, thank you very much for your valuable feedback.We look forward to serving you at Mitsui Garden Hotel Otemachi in the future.

6/10 Okay

Judy

Travelled with family, Travelled with group
Disliked: Cleanliness
The bathroom smells really bad. The whole time we stayed there the bathroom smell3d like mold and sewer.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 16 Mar,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi this time.Moreover, I would like to express my sincere gratitude to those who have given us feedback and feedback on our stay.However, we are very sorry that we could not meet your expectations in any way for this stay.We will aim for hotel that we can use comfortably for our guests, we will continue to pursue every day, so if you have any concerns etc, we would be pleased if we could inform you even a trivial matter.Since we will continue to pursue even more so that we can meet your expectations,We are looking forward to seeing you again in the future.Thank you very much for staying at Mitsui Garden Hotel Otemachi this time.Moreover, I would like to express my sincere gratitude to those who have given us feedback and feedback on our stay.However, we are very sorry that we could not meet your expectations in any way for this stay.We will aim for hotel that we can use comfortably for our guests, we will continue to pursue every day, so if you have any concerns etc, we would be pleased if we could inform you even a trivial matter.Since we will continue to pursue even more so that we can meet your expectations,We are looking forward to seeing you again in the future.

10/10 Excellent

Raymond, Niantic

Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 5 Apr,2024
Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail.We are very pleased to receive a high evaluation of your stay with us.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and lovely staff
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 16 Mar,2024
Thank you for staying at Mitsui Garden Hotel Otemachi.We look forward to welcoming you again. Thank you very much for your contribution.

10/10 Excellent

Raymond, Niantic

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to Tokyo Station and a few other metro stations, making travel and sightseeing very convenient. There are excellent choices of authentic Japan food selections from many small Japanese restaurants in walking distance.
Stayed 4 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Rooms Manager on 8 Mar,2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi. We are delighted to hear that you were satisfied with your stay. We are sure there are still things we can improve on, but we would be grateful if you would continue to patronize our hotel in the future. We look forward to welcoming you again.

10/10 Excellent

Cheuk Ying Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to office area
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 8 Mar,2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel OtemachiFront Office Manager

10/10 Excellent

Kirk, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 5 Mar,2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

8/10 Good

Francisco A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 1 Mar,2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

8/10 Good

ALEXANDER G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right between two train stations for easy access to the rest of the city!
Stayed 7 nights in Jan 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 27 Jan,2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

10/10 Excellent

Shota

Business traveller
Liked: Cleanliness, amenities
very good hotel and location
Stayed 2 nights in Dec 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 24 Jan,2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us.We think that our Hotel location is convenient since it is at about 3 minutes walking from the Otemachi station.There are also the JR Kanda and JR Tokyo station at 8 to 10 minutes of walking each. It can be a good location to reach the famous sightseeing place.We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 4 nights in Jan 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 14 Jan,2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
very nice and helpful staff. Breakfast is good and tasty. very clean. amazingly the hotel has toiletries such as toothbrush, towel etc for guests which is very thoughtful
Stayed 4 nights in Jan 2024
Response from Mitsui Garden Hotel Otemachi Front Manager on 14 Jan,2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very pleased to read your compliments.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

8/10 Good

Vincent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated and great location. Quiet room that was overheated, even when I shut off the heat and windows that don’t open. Few electrical outlets despite the modern appearance. Comfortable bed and modern bath but no drawer storage for clothes though there were hangers to hang clothes.
Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 9 Jan,2024
Thank you for staying with us and taking the time to write about your experience.However, we apologize for any inconvenience caused by the in-room furnishings."We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. Your review will be used to consider necessary improvements.""Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."

10/10 Excellent

Norihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 三井ガーデンホテル大手町 宿泊支配人 on 9 Jan,2024
この度は三井ガーデンホテル大手町にご宿泊下さいまして、誠にありがとうございます。お客様のご満足いただけたご様子をお伺いすることができ、私共も喜ばしい限りでございます。またお会いできる事を楽しみにお待ち申し上げております。

8/10 Good

Hua Jung

Travelled with family
Liked: Cleanliness, staff & service
The surrounding area seems not very easy to walk after 8 PM
Stayed 1 night in Dec 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 31 Dec,2023
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us.We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel OtemachiFront Office Manager

8/10 Good

ahmed, Orpington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All five stars but nothing so special to stuck on my mind !
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 31 Dec,2023
Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay. Your valuable feedback is highly appreciated and helps us to improve our customer service. Your words toward our staff and our hotel is very much appreciated. We will do our best to keep our high standard of service. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel OtemachiFront Office Manager

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 28 Dec,2023
Thank you very much for having stayed at Mitsui Garden Hotel Otemachi, and very much for taking your time to evaluate about your previous stay with us. We will make further efforts to provide much better services for all guests. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from 三井ガーデンホテル大手町 宿泊支配人 on 20 Dec,2023
この度は三井ガーデンホテル大手町にご宿泊いただきまして誠にありがとうございます。ご多忙中にも関わらず、ご宿泊についてのご感想をお寄せいただきましたこと、重ねて御礼申し上げます。ご宿泊は概ね快適にお過ごしいただけたご様子で安堵いたしました。また都内で用事が出来た際はご利用いただければ幸いでございます。次回のご来館をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Reggie, Euless

Stayed 5 nights in Dec 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 14 Dec,2023
Thank you for selecting us out of the many possible places here.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We look forward to your next visit. Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Good

Tim

Stayed 5 nights in Dec 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 28 Dec,2023
Thank you very much for choosing Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us.Your words are an honor and make us very pleased. We will do our best to have an even better customer service.We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Enjoyed our stay here, rooms are small but it’s all you need for exploring and coming back to sleep. Pyjamas are provided.
Stayed 2 nights in Nov 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 5 Dec,2023
Thank you very much for choosing Mitsui Garden Hotel Otemachi .We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us.We are relieved to hear that you had a pleasant stay with us.We hope you will visit us again when you come to Tokyo.We sincerely look forward to your next visit.

10/10 Excellent

ayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from 三井ガーデンホテル大手町 宿泊支配人 on 5 Dec,2023
この度は三井ガーデンホテル大手町にご宿泊下さいまして、誠にありがとうございます。また、貴重なお時間を割いてのご投稿重ねて御礼申し上げます。これからもお客様に快適にお過ごし頂けるよう、より一層サービス向上に努めて参ります。 今後も変わらぬご愛顧承りますようよろしくお願い申し上げます。 またのご来館をスタッフ一同、心よりお待ち申し上げております。

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit away 10-15 minutes walk from the Tokyo train station, but reachable via taxi 5 minutes. The hotel room is small but comfortable and extremely quiet. The staff is helpful and accommodating. There is a restaurant in the hotel, but only open until 11am. Otherwise not much dining options nearby, best may be Tokyo station lots of restaurants and shops there.
Stayed 6 nights in Nov 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 29 Nov,2023
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very pleased to read your compliments.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

8/10 Good

SOICHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mitsui Garden Hotels in general are very poor on elevators. Considering the number of rooms and floors, there are less elevators so waiting time is long.
Stayed 1 night in Nov 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 28 Nov,2023
Thank you very much for choosing Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are very sorry for the trouble regarding the long waiting time for the elevators.Since there is only 2 elevators inside our hotel, it might take some time to wait for them.We arve very sorry about that and hope that you will understand. We will share your valuable comment to our staff, and do our best to have a better staff cooperation. We will do our best to have an even better customer service. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

10/10 Excellent

Yoon Jin, Coquitlam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my parents anniversary, and the staff at the hotel treated them so well during their stay. The property was impeccably clean and well-maintained, and the rooms were large. Highly recommend Mitsui Garden Hotel!
Stayed 2 nights in Nov 2023
Response from Mitsui Garden Hotel Otemachi Rooms Manager on 28 Nov,2023
Thank you very much for staying at Mitsui Garden Hotel Otemachi.We thank you again for taking time out of your busy schedule to send us your comments.We are glad to hear that you were very satisfied with your stay with us.We are delighted that you chose our hotel for your parents' anniversary and that you have given us such a positive feedback.Congratulations again.We will continue to make every effort to provide you with even greater satisfaction in the future.We hope you will visit us again when you come to Tokyo.All of our staff look forward to serving you.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting location
Stayed 1 night in Nov 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 15 Nov,2023
Thank you for staying at Mitsui Garden Hotel Otemachi.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Office Manager

4/10 Poor

Alexandre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 12 Nov,2023
Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay.We are sorry to hear that you were not satisfied with your stay.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.Mitsui Garden Hotel Otemachi Front Manager

8/10 Good

Salome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the business district and is very quiet on the weekend. We were unable to find any restaurants in the immediate area but, admittedly, we did not look very hard. The buffet breakfast was fine and reasonably priced. The restaurant staff were efficient but could use help. The reception staff were courteous (we had a minor communication issue, but we came to learn that this was not unusual in Japan). The hotel is just a five-minute walk from the Metro, which is very convenient. We'd requested a higher floor prior to our arrival and appreciated their accommodation. Our room was clean and had everything we needed. Our large window overlooked the highway and a construction site, but that was to be expected being in a business district - we cared more about having natural light in the room. Overall, it's a nice and reasonably-priced hotel.
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 7 Nov,2023
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very pleased to read your compliments.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

8/10 Good

Sang

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a place with good accessibility and good value for money.
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 1 Nov,2023
Thank you for staying with us and taking the time to write about your experience.Your valuable feedback is highly appreciated and helps us to improve our customer service.We will do our best to have an even better customer service."Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 1 Nov,2023
Thank you for choosing to stay with us at the Mitsui Garden Hotel Otemachi.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We will do our best to have an even better customer service.We look forward to your next visit. Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Ronald, Crescent City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the subway/train station. Area was clean and safe and staff was VERY helpful. Not sure of the "garden" as we did not see any but none the less it was a good stay and would be happy to return anytime in Tokyo.
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 31 Oct,2023
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, 250m from subway line and 600m from train station. 7/11 and family mart 100m away also. Great and helpful staff always attentive and good amenities available for guests. Only feedback would be that the carpets in the rooms could use a proper professional clean, otherwise rooms were great!
Stayed 4 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 31 Oct,2023
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Excellent

Jorge

Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 27 Oct,2023
Thank you for staying with us and taking the time to write about your experience.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy. Your favorable comments has warmed our hearts and we will strive for excellence in our service.We will do our best to have an even better customer service."Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

Barb

Stayed 6 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 16 Nov,2023
Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, room and staff! Incredibly clean and spacious by Japanese hotel standards.
Stayed 3 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Office Manager on 23 Oct,2023
Thank you for staying at Mitsui Garden Hotel Otemachi.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Office Manager

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best
fantastic hotel great position great staff and good food, the cleanliness, was second to none, just an all round great hotel.
Stayed 4 nights in Oct 2023
Response from Mitsui Garden Hotel Otemachi Front Manager on 22 Oct,2023
Thank you for staying with us and taking the time to write about your experience.We are delighted to learn that you enjoyed many aspects of your stay including our staff, restaurant and cleanliness.Your valuable feedback is highly appreciated and helps us to improve our customer service.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.