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We spent 5 days at the hotel, everything was just perfect! From friendly staff, clean room, great transportation options, and especially the Ueno park just a few minutes walking distance.
Yan
Stayed 5 nights in Apr 2024
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 14 Apr,2024
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would like to thank you again for taking time out of your precious time to give us your feedback after your stay.We are very happy to hear that you were satisfied with your stay at our hotel. We would also like to thank you for your compliments regarding our staff and cleaning.We are pleased to see that you are satisfied with the accessibility of our hotel. Our hotel is close to JR Ueno Station, Subway Ueno Station, and Keisei Ueno Station, and has received favorable reviews for its convenient transportation. Our staff will continue to make every effort to ensure that your stay with us is a pleasant one.We look forward to welcoming you again.
Response from Accommodation Manager on 23 Mar,2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for your high evaluation of our staff service.As a hotel staff member, we are very honored to receive such kind words.All of our staff will continue to strive to provide warm hospitality.We look forward to seeing you again soon.Mitsui Garden Hotel UenoAccommodation Manager
Response from Accommodation Manager on 26 Feb,2024
Thank you very much for having stayed at Mitsui Garden Hotel Ueno.Also we appreciate your feedback.Did you have a comfortable stay at our hotel?We will continue to strive to provide better service.We look forward to serving you again.
Daily breakfast is a bit boring for long stay and the room is small for the price.
David
Stayed 8 nights in Feb 2024
Response from Accommodation Manager on 18 Feb,2024
Thank you very much for choosing Mitsui Garden Hotel Ueno.We would like to thank you again for taking the time to provide us with your valuable feedback after your stay.We are sorry that the breakfast did not meet your expectations.Your feedback is very valuable to us. We will take your feedback into consideration and consider ways to improve our breakfast offerings.Thank you very much for your comments regarding the size of the room. We have another 25 square meter room called Superior Twin Bed Room. This room has a sofa that can be converted into a bed and can accommodate up to three guests.Please consider this room the next time you stay with us.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno
8/10 Good
cindy
17 Jan,2024
Liked: Amenities
Very convenient location, pretty much walking distance to all I needed. The room was tiny but clean, friendly staff. Purchased breakfast, however, the selection was kind of limited.
cindy
Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 17 Jan,2024
Thank you very much for using Mitsui Garden Hotel Ueno.And thank you for your review.We are very happy to hear that you were satisfied with our hotel's location and services.However, we are very sorry that you were not satisfied with the breakfast.We will share your valuable opinions with all of our staff.We will continue to strive to provide services that satisfy our customers.I look forward to meeting again.
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 17 Jan,2024
Thank you for staying at Mitsui Garden Hotel Ueno.We are honored to receive such high praise.We would appreciate it if you could give us your specific impressions on your next stay.We will continue to strive to satisfy everyone.We look forward to your next stay with us.
Response from Accommodation Manager on 15 Jan,2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for taking your valuable time to write a review.We hope you enjoyed your stay this time.Please let us know what you think on your next stay.We will do our best to make your stay comfortable.We hope that you will stay at our hotel again if you have the opportunity.We look forward to creating an environment where you can relax and enjoy your stay.Mitsui Garden Hotel UenoAccommodation Manager
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 13 Jan,2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.Did you have a comfortable stay at our hotel.We will continue to strive to provide better service.We are looking forward to seeing you again.
10/10 Excellent
Yun Ji
23 Dec,2023
Yun Ji
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 7 Feb,2024
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.Did you have a comfortable stay at our hotel.We will continue to strive to provide better service.We are looking forward to seeing you again.
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 11 Dec,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We hope you enjoyed your stay with us.We will continue to strive to provide better service.We are looking forward to seeing you again.
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also, thank you for taking the time out of your busy schedule to write a review about your stay.Did you have a comfortable stay at our hotel.We will continue to strive to provide better service.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would also like to thank you for taking your valuable time to share your thoughts with us. We are very happy to receive your compliments about our hotel's location and staff. We are encouraged by the warm words of our customers towards our staff.Our hotel is located near Ueno Station, and is popular for its convenient location for sightseeing and business.We will continue to do our best to make your stay comfortable.We look forward to seeing you again.Mitsui Garden Hotel Ueno Accommodation Manager
Excellent hotel all around. Japanese style Breakfast was great!
Blake
Stayed 1 night in Dec 2023
Response from Accommodation Manager on 7 Dec,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would also like to thank you for taking your valuable time to share your impressions after your stay. We are very happy to hear that you enjoyed our breakfast. We will continue to strive to provide our guests with peace of mind during their stay.Thank you for your kind words and we look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
10/10 Excellent
Chien Hua
28 Nov,2023
Chien Hua
Stayed 4 nights in Nov 2023
Response from Accommodation Manager on 18 Dec,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We hope you enjoyed your stay with us.We will continue to strive to provide better service.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno
Nice and clean property. Close by the Ameyoka market and just across train station. Happening and busy area. Close to skyliner train to airport also. Very convenient. Clean. Great staff.
George
Stayed 3 nights in Nov 2023
Response from Accommodation Manager on 18 Nov,2023
Thank you for staying at Mitsui Garden Hotel Ueno and taking your time to provide the review for your previous stay. We are very lucky to have such a great location in Ueno and we are within 1 minute walk to the closest subway station and you could find the other various lines in 3 minutes walking distasnce. It would allow you to get around the whole of Tokyo very easily and easy to go to Narita airport directly.We were happy to read that you found the location, service and cleanliness of the hotel to be of a high standard. We are always trying to deliver a high standard of service to all of our guests.We are flattered and honored to receive your kind words and hope that you would come back and stay with us. We shall indeed keep on delivering on your expectations and we look forward to welcoming you back soon.Mitsui Garden Hotel Ueno
Response from Accommodation Manager on 13 Nov,2023
Thank you for staying at Mitsui Garden Hotel Ueno.We are very honored that you chose our hotel for your wedding anniversary stay.Did you have a comfortable hotel stay this time?If you have any questions, please feel free to let us know.All of our staff will continue to strive to create a hotel that is loved by everyone.We look forward to your continued patronage of Mitsui Garden Hotel Ueno.Mitsui Garden Hotel UenoAccommodation Manager
Great location, right next to Ueno train station. Very clean and quiet.
Tracey
Stayed 4 nights in Oct 2023
Response from Accommodation Manager on 1 Nov,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno. We would like to thank you again for taking time out of your precious time to give us your impressions after your stay.We are very pleased to see that you are satisfied with the location of our hotel. Our hotel is located approximately 2 minutes on foot from the Asakusa Exit of JR Ueno Station and 1 minute on foot from Tokyo Metro Ueno Station, and we have received favorable reviews for its convenient accessibility.We are very pleased to see that you had a pleasant stay at our hotel.We will continue to strive to make our hotel even more satisfactory in the future.We sincerely look forward to welcoming you again.
Overall a fantastic hotel. Breakfast was a bit lackluster.
Diego
Stayed 4 nights in Oct 2023
Response from Accommodation Manager on 15 Oct,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for your generally positive reviews.However, we apologize for making you feel disappointed about the breakfast.We will share your valuable feedback with the restaurant staff.All the staff will do their best to provide a more comfortable environment next time.We look forward to serving you again.Mitsui Garden Hotel UenoAccommodation Manager
Beds were nice, big and comfy. Rooms were fairly large by japanese standard. My only complaint was the air from the air duct hitting my face while lying on my bed. I couldn’t find a way to deflect it
Dennis
Stayed 1 night in Oct 2023
Response from Accommodation Manager on 15 Oct,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We are glad to stay our room comfortable.The superior twin room you stayed in has a size of 25 square meters and is a popular room where you can spend a relaxing time.However, we apologize to inconvinience regarding air duct.We share to our hotel staff received opinion and we will try to improve in the future.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
6/10 Okay
Oksana
13 Oct,2023
Liked: Cleanliness, staff & service
Seemed dated especially the bathroom
Oksana
Stayed 1 night in Sep 2023
Response from Accommodation Manager on 13 Oct,2023
Thank you for having stayed at Mitsui Garden Hotel Ueno.However, we are disappointed that we could not meet your expectations regarding the bathroom facilities.We will share your feedback with our staff and strive to make your stay more comfortable.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback after your stay.We sincerely look forward to welcoming you again.
Response from Accommodation Manager on 21 Sept,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We are honored by your compliments for our staff.We will share your kind words with our cleaning staff and will do our best to make your room even better in the future.Thank you for taking the time to provide us with your feedback after your stay.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Mitsui Garden Hotel was the perfect location for our Tokyo adventure!
The hotel was comfortable for being small. The blackout shades made sleeping great. The accomodations were just right, as we did not spend much time in our room.
The service by the staff was exemplary!!!
The breakfast was very satisfying.
The overall quality of the property was very good.
Thank you for making our first Tokyo experience fantastic.
Rhonda
Stayed 4 nights in Sep 2023
Response from Accommodation Manager on 19 Sept,2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. We are happy to read that you had a good time to spend with us, you had a great sleep because of the blackout shades in the room.We were most pleased to read that you liked overall service we provided. We strive to make your stay as comfortable as possible.We are flattered and honored to receive your kind words and hope that you would come back and stay with us. We shall indeed keep on delivering on your expectations and we look forward to welcoming you back soon.Mitsui Garden Hotel Ueno Accommodation Manager
Convenient hotel that is close to the train station.
Yi-Lin
Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 18 Sept,2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. We do have a very enviable location. We are within 1 minute walk to the closest subway station and you could find the other various lines in 3 minutes walking distasnce. It would allow you to get around the whole of Tokyo very easily.We are very lucky to have such a great location in Ueno from which to explore all of the main tourist attractions, whilst being tucked away in a quiet space.Thank you for your great comment. We hope to see you again at Mitsui Garden Hotel Ueno with the best service ever.
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 29 Aug,2023
Thank you for staying at Mitsui Garden Hotel Ueno.We hope you had a comfortable stay at our hotel.If you have any questions, please let us know.We looking forward to seeing you coming again.Thank you for posting your review.
Response from Accommodation Manager on 16 Aug,2023
Thank you for staying at Mitsui Garden Hotel Ueno.Did you have a relaxing stay this time?If you have any concerns, please feel free to contact us.We would be happy if you could stay at our hotel when you come to Ueno next time.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno
6/10 Okay
Michael
3 Aug,2023
Disliked: Cleanliness
Hotel located in a construction area. Noisy and dirty.
Michael
Stayed 2 nights in Jul 2023
Response from Accommodation Manager" on 5 Aug,2023
"Thank you very much for staying at Mitsui Garden Hotel Ueno.We apologize about noisy and dirty.We will do our best to make our guests feel comfortable.Thank you for your valuable opinion.Mitsui Garden Hotel Ueno
Thank you very much for your staying at Mitsui Garden Hotel Ueno. We are delighted to hear that you were satisfied with your stay at our hotel. Our hotel is located just a 2-minute walk from Ueno Station on the JR and subway lines, providing convenient access to the airport, the Shinkansen bullet train, and sightseeing spots. We are happy to hear that you liked our hotel's location. We look forward to seeing you again at Mitsui Garden Hotel Ueno. Thank you very much for taking the time to provide us with your valuable feedback.Mitsui Garden Hotel UenoAccommodation Manager
Very convenient location at a very busy intersection near a major rail station. Well-kept property, courteous staff.
Laurence
Stayed 1 night in May 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 1 Jun,2023
Thank you for staying at Mitsui Garden Hotel Ueno and sharing your wonderful experience with us. Thank you for the precious feedback again. There are JR Ueno station, subway Ueno station and keisei Ueno station near our hotel on foot.It has been well received by everyone.We are very happy to hear that our clients are satisfied with the service.We hope to see you again at Mitsui Garden Hotel Ueno with the best service ever. Mitsui Garden Hotel Ueno Accommodation Manager
Lift waiting time was too long, and the dining area was too small
PO MAN PAULMAN
Stayed 3 nights in May 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager" on 24 May,2023
"Thank you for staying at Mitsui Garden Hotel Ueno.I apologize for keeping you waiting regarding the elevator issue.Depending on the time of day, it may be crowded and we may have kept you waiting.We apologize for the inconvenience.We are sorry that the size of the restaurant did not meet your expectations.We would like to encourage you to improve our services to meet your expectations.Thank you for your valuable opinion.
6/10 Okay
Aaron, New York
19 May,2023
Aaron
Stayed 1 night in May 2023
Response from Mitsui Garden Hotel Ueno accommodation manager on 11 Jul,2023
Thank you for staying at Mitsui Garden Hotel Ueno.We hope you had a comfortable stay at our hotel.If you have any questions, please let us know.We looking forward to seeing you coming again.Thank you for posting your review while you are busy.Mitsui Garden Hotel Uenoaccommodation manager
Perfect spot next to Ueno park and good restaurant.
Douglas
Stayed 3 nights in May 2023
Response from 三井ガーデンホテル上野 on 19 May,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.There are many restaurants and the Ueno park near our hotel.Ueno Park is often used by many visitors.Thank you for posting your review.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 13 May,2023
Thank you for staying at Mitsui Garden Ueno. We are glad to see that you were satisfied with your stay in the room. Our hotel is scheduled to be renovated in June to July this year. We would be very happy if you could come to the renewed Mitsui Garden Ueno again. Thank you for taking time out of your busy schedule to post your valuable opinion.Mitsui Garden UenoAccommodation manager
Response from Accommodation Manager on 24 May,2023
Thank you for staying at Mitsui Garden Hotel Ueno.We are glad to hear that you were satisfied with your stay.We would be happy to hear your feedback the next time you stay with us.We will do our best to make your stay as comfortable as possible. We look forward to welcoming you again. Mitsui Garden Hotel UenoAccommodation Manager
Good for one night as hotel is close to the train. Staff friendly and helpful.
Kind of bare bones in services. Room was a little worn. Bathroom had a sewer smell.
Nancy
Stayed 1 night in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 24 Mar,2023
Thank you for staying at Mitsui Garden Hotel Ueno. We are very happy to receive your compliments regarding the location of our hotel and the service of our staff.If you have a chance to come to Ueno again, please consider using our hotel.We are looking forward to seeing you again.
Excellent position for Ueno railway station, park and museums. Friendly and helpful staff. Good breakfast.
Martin
Stayed 4 nights in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 21 Mar,2023
Thank you for staying at Mitsui Garden Hotel Ueno.Also, thank you again for taking the time to post this while you are busy.We are very happy to see that you were satisfied with your stay at our hotel.We hope that you will consider using us again.Thank you very much for your valuable feedback.
10/10 Excellent
Keith
15 Mar,2023
Liked: Cleanliness, staff & service, room comfort
Great hotel
Hotel is conviently located, however traffic patterns are difficult. We found going underground was easire to get around with out all tha t traffic. There are elevators that make it easily accessible.
Keith
Stayed 6 nights in Mar 2023
Response from Mitsui Garden Hotel Ueno Accommodation Manager. on 15 Mar,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would like to thank you again for taking time out of your busy schedule to post your comments.Our hotel is a 7-minute walk from JR Ueno Station and a 3-minute walk from Tokyo Metro Ueno Station.In addition, there are tourist facilities such as Ueno Park and the Museum of Western Art in the surrounding area, and it has been well received as a base for sightseeing as it is very convenient to access.We are very happy to hear that you were satisfied with our services.We are looking forward to seeing you again.Mitsui Garden Hotel Ueno Accommodation Manager.
10/10 Excellent
Nikolay V
27 Feb,2023
Nikolay V
Stayed 1 night in Feb 2023
Response from Front Office Manager on 20 Mar,2023
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 31 Jan,2023
Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for your submission during your busy schedule.We are delighted to see that you are satisfied with your stay at our hotel.We hope you will consider using it again.Thank you very much for your valuable feedback.
the staff is very helpful and the room is comfortable (although a little bit old)
WAI YEE
Response from Mitsui Garden Hotel Ueno Accommodation Manager on 16 Jan,2023
Thank you for staying at Mitsui Garden Hotel Ueno.Also, thank you again for your compliments on the staff's response.We are very happy to see that you were satisfied with your stay at our hotel.We hope that you will consider using us again.Thank you very much for your valuable feedback.
6/10 Okay
Puay sen
14 Jan,2023
Puay sen
Stayed 4 nights in Jan 2023
Response from Mitsui Garden Hotel Ueno accommodation manager on 16 Jan,2023
Thank you for staying at Mitsui Garden Hotel Ueno.We would like to thank you again for taking time out of your busy schedule to post your comments.We hope you had a comfortable stay.Please let us know if you have any concerns.We are looking forward to seeing you again.Mitsui Garden Hotel Uenoaccommodation manager
Thank you for your stay at Mitsui Garden Hotel Ueno and taking a time for sharing your comment. We are very glad to read that you enjoyed our convenient location. our location is very convenient from JR station (2 minutes' walk). So,it's expand your choices to go other cities near Tokyo. We are glad to hear that you were satisfied with our service, and looking forward to welcoming you back again in near future.
super convenient location. Room is very comfortable and clean. Like to stay again.
Kiyomi
Stayed 1 night in Oct 2022
Response from Front Office Manager on 26 Oct,2022
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.
Thank you for your stay at Mitsui Garden Hotel Ueno and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Ueno once again.
Response from Mitsui Garden Hotel Ueno Manager on 13 Nov,2021
Thank you for staying at MItsui gardenhotels,ueno.
We appreciate you taking the time to give us feedback.
Your insight helps us to serve you better.
We keep putting effort to improve to a more satisfactory.
We look forward to your visit again.
Best regards,
Mitsui Garden Hotel Ueno
Manager