Blackout curtains, soundproofing, iron/ironing board, free WiFi
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Reviews of Randor Residence Tokyo Classic

2.5 out of 5
Randor Residence Tokyo Classic
1-3-2 Nishinippori, Arakawa, Tokyo

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 173 reviews" "
Rating 8 - Good. 66 out of 173 reviews" "
Rating 6 - Okay. 19 out of 173 reviews" "
Rating 4 - Poor. 7 out of 173 reviews" "
Rating 2 - Terrible. 9 out of 173 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an affordable accommodation ideal for those looking for a quiet and quick place to stay. The checkin is done electronically and without staff: it may be a little confusing at first but their instruction guide is clear and helpful. They also have umbrellas at the entrance for you to freely rent. You simply take an umbrella and they trust you to return it. For taking a hot shower, make sure the boiler is turned on (there are instructions). You might have to wait a little to use hot water if you just turned it on. Even once the boiler has been on for a while, when turning the knob for hot water, we had to let it run for 10-15 seconds before hot water came out. Overall, if you looking to save money on accommodations, i think it’s a good place!
Stayed 4 nights in Apr 2024
Response from Randor Residence Tokyo on 25 Apr,2024
Thank you very much for staying with us.We are honored that you praised the location of our facility, our prices, and our staff's service.We will continue to do our best to help make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again!

8/10 Good

joselito

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from ランドーホテル　伊藤 on 6 Apr,2024
Thank you for choosing our hotel for your recent stay and for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience overall. Your kind words about our staff and facilities mean a lot to us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

K

Stayed 6 nights in Feb 2024
Response from Randor Residence Tokyo on 1 Apr,2024
Thank you very much for using our facility. We look forward to seeing you again.

10/10 Excellent

ROSARIO MILAGROS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from ランドーホテル　伊藤 on 24 Feb,2024
Thank you for choosing our hotel, and we are glad to hear that you were satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

Minh

Stayed 6 nights in Dec 2023

10/10 Excellent

Abagail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities with a good price. The neighborhood is not loud, and feels safe at night. We had a small problem in our unit, but ot was quickly fixed within the day. I appreciate how hard the staff work, and quickly too.
Stayed 4 nights in Nov 2023

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and safe
Stayed 9 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you very much for using our service.I hope you have a wonderful day.

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
1. Street noise was too loud - windows were not double glazed. Made sleeping in the early hours of the morning hard. 2. Small double bed with an even smaller duvet. Woke up several few times each night either cold or over the bed edge. Only the one small duvet supplied. 3. No chairs in any room - only a small bench and two small footstools for the table in the kitchen.
Stayed 7 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you for using our service.We will strive to improve.

6/10 Okay

Reiko

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Travelled with group
Liked: Staff & service
I liked the style of the apartments and it was close by the train station. I really liked how quiet the place was and the service was great from the staff.
Stayed 3 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you very much for using our service.I hope you have a wonderful day.

8/10 Good

MAN YU

Stayed 4 nights in Nov 2023
Response from Randor Residence on 23 Nov,2023
Thank you for using our hotel this time.

4/10 Poor

Quang

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No wifi in any room. Only the front lobby has it
It claimed guest will have free wifi. The fact is that we dont get wifi in our room on 2nd floor. I have to come to the front desk to get good signal for wifi. They must upgrade wifi router to mesh wifi6 with multiple satellites to provide good wifi access to every room on any floors
Stayed 1 night in Nov 2023
Response from Randor Residence on 19 Nov,2023
Thank you for using our hotel this time.Sorry for the lack of points.We will try our best to improve.

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly, there was an apparent lack of staff available to assist guests. Throughout my stay, I found myself in need of basic hotel services, yet there was no one available to provide assistance. Repeated attempts to call the front desk resulted in no response, leaving me feeling neglected and frustrated. Furthermore, the checkout experience was particularly distressing. On the morning of my departure, scheduled for 10:00 AM as per hotel policy, I was shocked when the cleaning staff entered my room at 10:20 AM without prior notice or consent. This intrusion was not only a breach of privacy but also caused considerable discomfort and inconvenience as I was still preparing to vacate the room. Compounding this issue was the language barrier with the cleaning staff, who did not speak English. This made communication impossible and led to a misunderstanding wherein the staff member insisted on payment before leaving the room, despite the room charges being settled previously. This demand for payment was unwarranted and highly unprofessional, contributing to an already stressful situation.
Stayed 4 nights in Nov 2023
Response from Randor Residence on 13 Nov,2023
We apologize for any inconvenience this may have caused you. We will improve based on your comments.

2/10 Terrible

Tachinee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staying here was a bad experience that ruin our trip. Don't ask for the cleanliness, there is a dust everywhere especially the air filter and the bedroom carpet. If you are allergic or sensitive to dust, this place is your nightmare. There is no soundproof in your room and since the hotel is located beside street, you will hear the sound coming through your room all night. Although it is a renovated hotel, but it just a partial renovated. Almost the facilities are in old shape such as microwave, refrigerator, air-condition, stove. You can see the all the scratch everywhere in the room. What the worse is how unprofessional of the staff for solving guest's problem. We unfortunately get the room that the door lock was not function. During our stay, it was so so hard to contact the hotel. No one answer any phone numbers they provided, No staff at the hotel. As for the e-mail, there is no respond from the address the hotel provided, I have to find others hotel address and send to all of them so, I can get a response back. Well, the reason that we chose this hotel from the first is the location that within walking range and the bus nearby with the local supermarket located beside. For my foreigner friends, I warn you with care, it will be a fine place if you lucky enough to get a clean room without any broken facilities (like those positive comments) but if you think your are an unlucky person like me. Don't trade your experience just for saving some budget. It's not worth.
Stayed 3 nights in Oct 2023
Response from Randor Residence Tokyo Suites YOSHINO on 6 Nov,2023
Thank you very much for choosing our hotel among many others.We are very sorry for the discomfort you experienced while enjoying your stay with us.We are working hard to improve the quality of our cleaning and to communicate with our guests as soon as possible.We will try to continue to replace the furniture so that our guests can enjoy their stay in our hotel comfortably. We also contact our customers frequently. Please let us know if you have any concerns or if there is anything we can do to improve the quality of our services.We will make every effort to accommodate you again.

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from RANDOR HOTEL Yoshino on 13 Oct,2023
Dear. DannyThank you for choosing our hotel and staying with us among many hotels.Thank you also for leaving us a high rating.We look forward to having you stay with us again.

2/10 Terrible

Richard

Stayed 4 nights in Sep 2023
Response from RANDOR HOTEL Yoshino on 28 Oct,2023
Thank you for staying with us.I'm looking forward to see you again.

2/10 Terrible

WATARU

Stayed 1 night in Sep 2023
Response from Randor Hotel Mitsukuni on 10 Oct,2023
WATARU 様この度は当ホテルをお選びいただき、ありがとうございます。WATARU様の評価を真摯に受け止め、またの機会にご利用いただくことがあれば、満足して頂けるようスタッフ一同サービス向上に励みます。

8/10 Good

Frankie

Travelled with family, Business traveller
Liked: Staff & service
The hotel is located 10 mins walk to Machiya subway station or 5 mins walk to JR Mikawashima station or KS (Keisi) Shim-Mikawashima station and is also easy access to/from Narita airport via Skyliner. The unit is a bit old and has musty smell especially in the closet and cabinet The front desk staff is only available upon call or message in advance and the staff is helpful and accommodatable.
Stayed 3 nights in Sep 2023
Response from Randor Residence Tokyo Suites on 22 Sept,2023
Thank you for your kind words.We look forward to your next stay.

6/10 Okay

Sang

Liked: Cleanliness, amenities
Disliked: Staff & service
This property is basically an apartment that someone is not using and is renting it out. Pros: 1) Clean. 2) It has things that are in a typical apartment, including a smart TV, except the iron for ironing cloth. Talked to the service person, and the person basically gave an empty promise of letting me borrowing an iron next day 3) Easy checkin. Cons: 1) Not easy to get serviced. Not sure how you even get new towels, etc. 2) Booked for three people, but the bed is for TWO and is only two pillows given! 3) A bit run down of a place.
Response from ランドーホテル　伊藤 on 19 Aug,2023
Thank you for choosing us. We are very sorry for the iron and the new towels. As for the towels, we ask the customers to leave the old towels in front of their door by 10am for exchange. We are sorry that the instructions were not clear enough. The call center is open 24/7, so please consider calling us when you have requests or questions. We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops and quiet, good for our family of 5
Stayed 1 night in Aug 2023
Response from ランドーホテル　伊藤 on 19 Aug,2023
Thank you for choosing us, and we are glad to hear that you were satisfied with your stay. We hope to see you again!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. We hope to see you again!

6/10 Okay

Jaeyong

Stayed 2 nights in Jul 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us. If you have any concerns requests regarding your stay, please let us know.

10/10 Excellent

Lourena

Stayed 2 nights in Jun 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. We hope to see you again!

10/10 Excellent

Røger, Silverdale

Stayed 5 nights in Jun 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. We hope to see you again!

8/10 Good

CHRISTOPHE

Stayed 5 nights in Jun 2023
Response from ランドーホテル　伊藤 on 2 Jul,2023
Thank you for choosing Randor Hotel, and we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023
Response from ランドーホテル　伊藤 on 2 Jul,2023
Thank you for choosing Randor Hotel, and we are glad to hear that you were satisfied with your stay.

10/10 Excellent

Hwa Ling

Travelled with family and small children
Liked: Cleanliness, staff & service
There are a few supermarkets nearby, one behind the Mikawashima train station and another next building away, make it very convenient. There are food options available too. It is a little out of the touristy areas so need to do transfer at the bigger train stations to get back to the hotel.
Stayed 7 nights in Jun 2023
Response from ランドーホテル　伊藤 on 2 Jul,2023
Thank you for choosing Randor Hotel, and we are glad to know that you were satisfied with the stay. We hope to see you again.

8/10 Good

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price, clean and comfy room. The one problem was that we booked a room with a sofa bed but there was no sofa. There was an extra futon but the sheets were very dirty, but they gave us clean linens upon request within no time. Good facilities and nice area.
Response from ランドーホテル　伊藤 on 18 Jun,2023
We are sorry about the sheets. Please feel free to ask us anytime if you have further requests.

10/10 Excellent

You cyuan

Stayed 2 nights in Jun 2023
Response from ランドーホテル　伊藤 on 18 Jun,2023
We are glad to hear that you were satisfied with the stay. Thank you for choosing Randor Hotel, and we hope to see you again.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place Near downtown
Response from ランドーホテル　伊藤 on 4 Jun,2023
Thank you for staying with us. We are glad to hear that you were satisfied with the stay. We hope to see you again.

8/10 Good

Masako

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
It is located at really convenient area.
Stayed 6 nights in May 2023
Response from ランドーホテル　山本 on 23 May,2023
Dear,MasakoThank you for your review.We look forward to welcoming you again.

10/10 Excellent

Nympha

Stayed 1 night in May 2023
Response from ランドーホテル　テイリ on 14 May,2023
ご利用いただきありがとうございました。ご満足頂き幸いです。またのご利用をお待ちしております。

10/10 Excellent

Hyokyung

Stayed 4 nights in Apr 2023
Response from ランドーホテル　伊藤 on 29 Apr,2023
Thank you for staying with us, and we are glad to know that you were satisfied with the stay. We hope to see you again.

10/10 Excellent

gabriel

Stayed 1 night in Apr 2023
Response from ランドーホテル　伊藤 on 29 Apr,2023
Thank you for staying with us, and we are glad to know that you were satisfied with the stay. We hope to see you again.

8/10 Good

Nooruddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from STAFF on 19 Feb,2020
ご利用ありがとうございます。ご意見ありがとうございました

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible run down hotel
It was a rundown place. Far from all the sight seeing places . The toilet bowl was the conventional one,without proper heating bowl and no bidet available. The toilet was super cold and the room itself was dusty. The towels provided smell bad. Overall, we were very upset with the stay.
Stayed 2 nights in Dec 2019
Response from STAFF on 20 Dec,2019
Dear customer I am very sorry. Please be careful not to happen this in the future.

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019
Response from Randor Residence Tokyo Classic .Yamamoyo on 1 Nov,2019
Dear our customer. Thank you for staying at our hotel. We appreciate for your favorable feedback. We look forward to serving you again.

8/10 Good

WISON

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
nice location, reasonable price. dust in room
+ Nice Location and Close to supermarket. + Close to JR Train Station + Reasonable Price - a lot of dust. unclean air when turn on the air conditioner. - Difficult to contact to the property for asking the check-in process. - the check-in process need to be provided as the fundamental without required to contact to the hotel directly.
Stayed 1 night in Oct 2019
Response from Randor Residence Tokyo Classic on 19 Oct,2019
Hello, this time was Thank you very much using this hotel. We are honored to have you stay. And thanks for the review. It will be a nice help for us. We look forward to seeing you again. Thank you very much.

10/10 Excellent

Seth

Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the mattress. It was uncomfortable. Bathroom is very cold during our stay.
Stayed 2 nights in Mar 2019
Response from Grand Nishi-Nippori First on 3 Jun,2019
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to Subway station. Full furnishings. A little bit old but clean and comfortable.
Stayed 1 night in May 2019
Response from machiya on 10 May,2019
Thank you for staying at our hotel. We are appreciate to hear your review. We hope you enjoyed your staying. Thank you so much.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family stay
Easy check in. Just few steps away from a train station, grocery store and so many nearby places to eat . I love the storage luggage. The glass door going to the terrace is however not helpful as its get too bright in the morning
Stayed 4 nights in Apr 2019
Response from Machiya on 10 May,2019
Thank you for staying at our hotel. I am grad to hear your comments. I am sorry for the glass door was too bright in the morning. However, I hope you had good time in here. We are looking forward to serving you again.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Japan
We had an excellent stay, great apartment
Stayed 2 nights in Jan 2019
Response from Akira on 10 Mar,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from SOI on 4 Jan,2019
Thank you for the 5 stars! I really feel happy to get a good feedback from you!

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from SOI on 4 Jan,2019
Thank you so much for being with us!

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was ok, except for the bathroom , there was a big leak and bathroom flooded, had to to shower really quick!
Stayed 1 night in Nov 2018
Response from GNNF on 25 Nov,2018
Thank you for staying at our hotel. We deeply apologize your inconvenient during your stay. We take your review seriously to reconsider service as reform our hospitality. We take all efforts to improve our hospitality.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018
Response from GNNF on 17 Nov,2018
Thank you for your review!

8/10 Good

Verified traveller

Stayed 15 nights in Oct 2018
Response from GNNF on 17 Nov,2018
Thank you for your review. We are looking forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enough space for family
Overall it is a nice space for family stay but the kitchen is out dated.
Stayed 2 nights in Oct 2018
Response from GNNF on 17 Nov,2018
Thank you for choosing to stay our apartment. Sorry for inconvenience during you stay.

10/10 Excellent

Rach, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Grand Nishi Nippori First! The apartment was comfortably sized for a family of 4. It is well located between two train stations, a nice stroll to Nippori, and has a 7/11 and a little supermarket either side of it. The lift is teeny tiny, so if you have a few large suitcases you need to do a couple of trips but that’s not a big deal. The air conditioners really needed a clean but otherwise the apartment was clean. There are the basic cooking utensils and things like that which allow you to make a simple meal in the room. The staff were friendly and helpful. The area itself was great - away from the hustle and bustle of central Tokyo, you get to see more of city suburbia, but still close enough that you can easily catch a train wherever you want. We would definitely stay here again!
Stayed 4 nights in Sep 2018
Response from GNNF on 17 Nov,2018
Thank you for staying at our hotel. If your stay in Japan was useful to you, it’s the most happiness for us. The next time you stay, we make you different impression. We all are looking forward to serving you again soon.