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Reviews of Randor Residence Tokyo Suites

3 out of 5
Randor Residence Tokyo Suites
4-37-1 Arakawa, Tokyo, Tokyo Prefecture

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 134 reviews" "
Rating 8 - Good. 37 out of 134 reviews" "
Rating 6 - Okay. 16 out of 134 reviews" "
Rating 4 - Poor. 5 out of 134 reviews" "
Rating 2 - Terrible. 5 out of 134 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Bunyola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very big space, confortable beds, nice big dinning table, clean.
Stayed 1 night in Apr 2024
Response from Randor Residence Tokyo on 22 Apr,2024
Thank you very much for staying with us this time.We are very honored that you complimented the interior design and the condition of our room during your stay with us.We will continue to do our best to help our customers have a memorable stay.We hope that you will continue to use our hotel in the future.We look forward to seeing you again.

6/10 Okay

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from ランドーホテル中村 on 6 Apr,2024
この度は当館をご利用頂きまして誠に有難うございました。ご宿泊に際しまして何かご不便な点等ございましたでしょうか。何かございましたらお気軽にお問い合わせくださいませ。また、東京での観光案内等もご相談いただけましたら対応させて頂きます。気兼ねなくご利用ください。

6/10 Okay

CHERRY

Travelled with family
Disliked: Amenities
Stayed for five nights and the place is close to train stations and have convenient store just infront of the hotel.. the only thing I didn't like was the futons have blood stains and the room is not cleaned up enough. It's dusty on top of the air conditioner and they didn't have enough towels for the people I included in the reservation.. I would be nice if they have house keeping service at least every other and add more towels and kitchen towels too.
Stayed 6 nights in Mar 2024
Response from Randor Residence Tokyo Suites on 1 Apr,2024
Thank you for using our service. All of our staff will work hard to make the hotel even better by taking advantage of your valuable opinions. We look forward to seeing you again.

6/10 Okay

Larissa, University Place

Travelled with family
Disliked: Property conditions & facilities
Staff were friendly. The room was very large completed to other locations we stayed but there was a distinct smell like sewage in one area that was very strong. We liked that it was close to the subway and 7-11. It would have been helpful to have a few more towels or a standing mirror somewhere. Our flight was delayed 20 hours and the hotel said they do not refund even though we couldn’t arrive on time.
Stayed 3 nights in Mar 2024
Response from Randor Residence Tokyo Suites on 1 Apr,2024
Thank you very much for using Landor Hotel. Thank you for your valuable opinion. All of our staff will work hard to provide better service based on your feedback. We look forward to seeing you again.

8/10 Good

KAY MENG

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stay 3 nights in this apartment hotel. Front desk open only normal hours and staff was friendly to guide us on self-check-in. Room size was ok for 5 adults, it's clean and beddings are comfortable. The room comes with a pantry well-equipped with 2-in-1 oven, fridge, stove, sink, cups, plates & cutlery and washer. Minor drawback is that there is no complimentary drinking water, coffee/tea, and there is no daily cleaning services nor amenities which is typical for apartment type hotel, but it's ok as we're staying only 3 nights. There is limited eateries/restaurant in the vicinity but there are a couple of of 24hr convenience stores nearby. As we're driving, we are able to park our car in the small pay car park beside the hotel, so it's quite convenient though the parking fee is a little expensive as in the case of most part of Tokyo, especially in the city area. Overall, we're happy with our stays and will consider the hotel for our future trip.
Response from Randor Residence Tokyo Suites on 1 Apr,2024
Thank you very much for using Landor Hotel. Thank you for your valuable opinion. We look forward to seeing you again.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
We chose this because they had a room that would fit the 5 of us. It wasn't fancy, but it was convenient, clean and well run.
Stayed 3 nights in Jan 2024
Response from Randor Residence Tokyo Suites on 8 Mar,2024
Thanks for your reply.We appreciate your valuable feedback.We are very happy to hear that you are satisfied with our services.We will take your valuable feedback seriously and strive to improve and enhance our services in the future.Thank you very much for your stay at our hotel.All of us at the hotel look forward to welcoming you again.

8/10 Good

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
A room that was spacious yet cozy. Amazing bath amenities. Excellent for a first time stay in Tokyo, I would come back again!!
Stayed 6 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you very much for using our service.I hope you have a wonderful day.

10/10 Excellent

Charleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right across 7-11, great place for a family. Spacious and provides the basic amenities. It’s about a 10-15min walk to mikawashima station and Machiya station about 5-7 min walk from apartment.
Stayed 6 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you very much for using our service.I hope you have a wonderful day.

8/10 Good

Naomi

Stayed 2 nights in Nov 2023
Response from Randor Residence on 30 Nov,2023
Thank you very much for using our service.I hope you have a wonderful day.

10/10 Excellent

Saar

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are big, with all you need in them
Stayed 3 nights in Oct 2023
Response from RANDOR HOTEL Yoshino on 28 Oct,2023
Thank you for staying with us.We're so glad to hear that/I'm looking forward to see you again.

8/10 Good

Thanh

Travelled with family and small children
Liked: Property conditions & facilities
Place was fine, decent stay for 4 nights in Tokyo. The unit was a bit dirty (lots of dust in certain areas, stains on walls), and noise was a problem (can hear people talking and chairs scraping in adjacent units; party going on our first night, can hear lots of people running up and down the stairs, singing, and being rowdy until past 2 AM). Other than that, reception was helpful, no issues checking in or out, and unit is updated with good amenities.
Response from Randor Hotel Taniwaki on 21 Oct,2023
Dear ThanhThank you for using our hotel.Regarding the unit and the noise, we apologize for any inconvenience caused. I sincerely apologize.We will share your comments with all staff and work to prevent recurrence.

10/10 Excellent

Masaaki

Stayed 1 night in Oct 2023
Response from Randor Hotel 谷脇 on 21 Oct,2023
この度は当ホテルをお選びいただき誠にありがとうございました。スタッフ一同、尚一層のサービス向上に努めてまいりますので、引き続きご愛顧のほど何卒宜しくお願い致します。

2/10 Terrible

Ali

Travelled with family
Disliked: Property conditions & facilities
Some of Beds and Towels already used by previous guests. . The flooring carpet too dirty to walk on without slippers or shoes. Booking was for 3 days but could not stay more than 30 minutes only to use the WIFI to make a new booking in another hotel before getting out and forgetting about the money, as it had been booked on non-refundable basis.
Stayed 3 nights in Oct 2023
Response from Randor Hotel　Taniwaki on 21 Oct,2023
Dear AliThank you very much for using our hotel this time.We apologize for any inconvenience this may have caused to our customers. I sincerely apologize.We will share your comments with all staff and work to prevent recurrence.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great large rooms! Staff was very friendly
Stayed 2 nights in Aug 2023
Response from Randor Residence Tokyo Suites okamura on 2 Sept,2023
Thank you for your kind word.We look forward to your next visit.

10/10 Excellent

Debbie

Liked: Property conditions & facilities
Great place for a large room too! Front desk is super friendly! Would stay again!
Stayed 1 night in Aug 2023
Response from Randor Residence Tokyo Suites okamura on 2 Sept,2023
Thank you for your gratitude.I am very happy to be satisfied with you.I'm waiting for you to use it again.

10/10 Excellent

ann gee

Stayed 6 nights in Jul 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. We hope to see you again!

8/10 Good

REINA

Stayed 1 night in Jul 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. Please let us know if you have any concerns regarding your stay.

2/10 Terrible

Vel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not maintained well. The sheets and sofas were stained. Heavy smell to point where we could not stay there any longer. I cancelled and moved it without staying. It is not a 8.8 rated. It should be rated 5 or 6. For the price point we could get very good places to stay in Tokyo
Stayed 1 night in Jul 2023
Response from Randor Residence on 16 Jul,2023
Thank you for taking the time to provide your feedback regarding your recent experience in our hotel.We sincerely appologize for your inconvinience and frustration you encountered with the sheets and sofa.Please be assured that we take this problem very seriously.We are commited to improving our processes to prevent such occurance in the future.Thank you for giving us opportunity to address your concerns.

10/10 Excellent

Wai Fong

Stayed 1 night in Jun 2023
Response from ランドーホテル　伊藤 on 6 Aug,2023
Thank you for choosing us, and we are glad to know that you were satisfied with the stay. We hope to see you again!

10/10 Excellent

Ryan

Stayed 3 nights in Jun 2023
Response from ランドーホテル　伊藤 on 2 Jul,2023
Thank you for choosing Randor Hotel, and we are glad to hear that you were satisfied with the stay.

6/10 Okay

RICHARD

Stayed 3 nights in Jun 2023
Response from ランドーホテル　伊藤 on 2 Jul,2023
Thank you for choosing Randor Hotel. We are open to requests anytime, so please feel free to call us when you stay with us again.

8/10 Good

ITSUE

Stayed 1 night in Jun 2023
Response from ランドーホテル　伊藤 on 18 Jun,2023
Thank you for choosing Randor Hotel. We are glad to hear that you were mostly satisfied with your stay. We would keep doing our best to imrpove our quality.

10/10 Excellent

Richard

Stayed 3 nights in Apr 2023
Response from ランドーホテル　伊藤 on 4 May,2023
Thank you for staying with us. We are glad to hear that you were satisfied with the stay. We hope to see you again.

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice and well-cleaned apartment with a very easy check-in process
Stayed 1 night in Mar 2023
Response from ランドーホテル　伊藤 on 11 Mar,2023
We are happy to hear that you are satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

SEUNGHYUN

Stayed 3 nights in Feb 2023
Response from ランドーホテル　伊藤 on 9 Mar,2023
ご満足して頂きありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Dinesh Kumar, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location Also good space. And near by good amentied
Stayed 5 nights in Jan 2023
Response from ランドーホテル　伊藤 on 9 Mar,2023
Thank you for your high evaluation. We are glad to hear that you were satisfied with your stay.

10/10 Excellent

Chiheng

Stayed 3 nights in Dec 2022

10/10 Excellent

kevin

Stayed 2 nights in Nov 2022

10/10 Excellent

Yui

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Highly recomended!!
Stayed 1 night in Sep 2021

10/10 Excellent

Hsueh-Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Spacious and comfortable apartment with full equipped appliances. Pretty nice family friendly area for families with all ages. Will recommend people who want to explore the different feel of Tokyo.
Stayed 2 nights in Jan 2020
Response from STAFF on 17 Feb,2020
Thank you for using our hotel. Thank you for your valuable feedback.

6/10 Okay

Jeffrey, Gold Coast

Travelled with family and small children
Disliked: Cleanliness
The hotel was walking distance from the train station, opposite to a 7/11 convenience store and reception was open till 10pm. The fridge and cooking microwave worked well, but we couldn’t figure out the stove. We couldn’t find a plug, so we hand washed all dishes with running water. There is no wall safe to store any valuables. The bath/shower room was alright. It had multiple lighting settings and the water temperature was set using an electronic system. At one point the shower floor did start to flood and we discovered a dirty wipe that was covering the drain. Really gross. It looked like someone had, at one stage, thrown up in the toilet as there were splatter stains on the bottom of the walls around the toilet. The reception staff were limited with their English, but friendly. We had 5 beds. The linen was reasonably clean but probably needed an upgrade. The washing machine, air conditioner TV and clothes drying rack worked well. The door was locked using a pin system and there were slippers provided for the week. If you needed to dispose of garbage, it could be placed outside the door before 10am. Same with any towels. Our view was a car park out the back of the building. It didn’t bother us as we kept the blinds down and were out touring most of the time.
Stayed 7 nights in Jan 2020
Response from Randor Residence Tokyo Suites on 20 Jan,2020
Thank you very much for staying this time. We apologize for any unpleasant thoughts during your stay. Your feedback will help improve cleaning. Thank you for your valuable feedback. We look forward to your stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel is the last 7 days and found we have a very pleasant experience. It is very closed to train station and got a convenience store just opposite the hotel. Definitely will come back for our next trip to Tokyo.
Stayed 7 nights in Jan 2020
Response from K.nanako on 17 Jan,2020
Dear,Anonymous We are glad you are satisfied with your stay at this hotel. Please use our hotel again when traveling to Tokyo. We look forward to seeing you again. Randor Residence Tokyo Sweets

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and toilet is clean and spacious. Was a little upset when given a room at 2nd storey without lift. No seats at lobby for guests waiting for our transport.
Stayed 2 nights in Dec 2019
Response from Randor Residence Tokyo Suites staff yamamoto on 26 Dec,2019
Thank you for staying at our hotel. We are sorry for your inconvenient. We will improve the problem as soon as possible. Thank you for sharing your experience. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was spacious and clean.and the best is the location of the hotel where 7-11 is just right opposite.
Stayed 2 nights in Dec 2019
Response from Randor Residence Tokyo Suites Staff yamamoto on 26 Dec,2019
Thank you for staying at our hotel. We appreciate for your favorable feedback. We look forward to serving you again. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Randor Residence Tokyo Suites on 12 Dec,2019
Thank you for staying with us,we look forward to seeing you again.

8/10 Good

Roy, Modesto, CA

Travelled with family, Travelled with group
Liked: Staff & service
For Japan the room was good. Hard to find address on Google and the street address was not accepted by taxi or shuttle service. Had to use the 7 and 11 address across the street.
Stayed 7 nights in Oct 2019
Response from Randor Residence Tokyo Suites Yamamoto on 2 Nov,2019
Dear our customer Thank you for staying at our hotel. We appreciate for your favorable feedback. We look forward to serving you again. Best regards.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Close to subway station. Front desk on site.
Stayed 3 nights in Oct 2019
Response from Randor Residence Tokyo Suite on 27 Oct,2019
Thank you for staying with us. As you know,our hotel is about 5 minutes from Machiya Station.We look forward to seeing you again .Thank you so much.

10/10 Excellent

CarlaM, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice quiet neighborhood with subway close by. There was a 7-11 across the street that was open 24 hrs. The hotel was nice, clean and staff were nice. would recommend this for families visiting Tokyo.
Stayed 3 nights in Oct 2019
Response from Randor Residence on 16 Oct,2019
Dear Caria Thank you for using our hotel! We hope to see you again! Randor Residence

2/10 Terrible

Dan

Travelled with family
Couldn’t check in. Electronic check in didn’t work. Despite ringing 6 different phone numbers had to wait in the reception for over 4 hours. Not impressed after 16 hour flight to get here.
Stayed 1 night in Sep 2019
Response from Tokyo suites on 23 Sept,2019
We apologize for the system error and would appreciate if you allow us another opportunity to make it right. Thank you so much for give us honest feedback.

8/10 Good

Dianne

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Machiya on 3 Sept,2019
Thank you for staying at our hotel. We are appreciate for your evaluation.

10/10 Excellent

Vynson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Machiya on 29 Aug,2019
Thank you for staying at our hotel. We are really appreciate for your evaluation. Thank you.

8/10 Good

gamze sinem

Liked: Cleanliness, property conditions & facilities, room comfort
Good price for the service. Far from city center.
Stayed 5 nights in Jul 2019
Response from Randor Residence Tokyo Suites on 24 Jul,2019
Thank you!

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean but property is older. Male front desk manager was surprisingly abrupt.
Stayed 2 nights in Jun 2019
Response from Randor Residence Tokyo Suites on 19 Jun,2019
Thank you for your patronage and positive feedback.

10/10 Excellent

Irma Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend Place
The place is near the Machiya Train station and conveniently located were all restaurants and grocery stores are nearby. The staff were very accommodating and helpful special shoutout to Yasu and Tahei. The room is right for a family of 5 with complete kitchen aids at the kitchen, laundry machine and nice comfort room. The price is cheap for the level of service they provided is totally high class👍
Stayed 5 nights in May 2019
Response from Grand Machiya Second on 29 May,2019
Thank you so much for your kind review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
價錢合理，近鐵路出口，十分鐘內就到。地方很大，有廚房，客廳，好乾淨，對面有便利店。下次一定會再入住。
Stayed 1 night in Apr 2019
Response from Machiya on 10 May,2019
Thank you for staying at our hotel. We are appreciate for your high evaluation. We are looking forward to serving you again. Thank you so much.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and valuable to stay. The room is very clean. The bathroom is awesome! The room is not too big and not too small. Staffs are very helpful.
Stayed 2 nights in Apr 2019
Response from Machiya on 10 May,2019
Thank you for staying at our hotel. We are appreciate for your high evaluation. We hope you enjoyed your staying. We are looking forward to serving you again.

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019
Response from Grand Machiya Second on 4 Apr,2019
Thank you for staying at our hotel and thank you for the review! We are waiting to see you again!

10/10 Excellent

kada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2019
Response from Grand Machiya Second on 4 Apr,2019
Thank you for staying at our hotel and thank you the review! We are waiting to see you again!

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018