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Reviews of Rona Hotel

2.5 out of 5
Rona Hotel
7-24-4 Shinjuku, Tokyo, Tokyo Prefecture

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 53 reviews" "
Rating 8 - Good. 4 out of 53 reviews" "
Rating 6 - Okay. 3 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuen Sai

Travelled with family
Very clean
Stayed 5 nights in May 2024

10/10 Excellent

Gabriel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I felt cozy and close to everything. A walk to the station was no hassle.
Stayed 4 nights in Apr 2024
Response from Yui on 17 Apr,2024
Thank you for choosing to stay with us RoNa Hotel.I'm glad that you had a pleasant stay.

6/10 Okay

Wai Hong, Singapore

Stayed 3 nights in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Charming spot at a great price close to all the action but tucked away in a quiet neighborhood. Perfect spot for our first few days in Tokyo
Stayed 3 nights in Dec 2023

8/10 Good

My, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay at RoNa
Great stay for small group. Close to the Oedo line and other convenient stores. No elevator, tight staircase, and small room posed a challenge with luggage, but otherwise a good experience.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a small kitchen, that was nice for sharing fruits and making late night dinners
Stayed 7 nights in Nov 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Yanjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

steve

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness
Stayed 7 nights in Aug 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and has everything you need. The kids loved the bunk beds. Amazing coffee shop next door. 15 min walk to an array of restaurants and not close to subway.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sitara

Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice location. Clean. Big room. But beds are hard and so are the pillows.
Stayed 3 nights in May 2023

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the plugs and lights for all beds . The shoe rack at the entry
Stayed 4 nights in Apr 2023

10/10 Excellent

glenn

Convenient
Stayed 3 nights in Mar 2023

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Very clean and easy to find and to check in. The location is also excellent as it is located close to several rail stations. Quiet street, with several restaurants and convenient stores nearby. Plenty of towels and even a washing machine was in the room. Pajamas were provided. Linens were comfortable and clean. The hotel is unmanned so we could not ship or store our luggage there earlier than our check in but they did provide a link to a third party storage service and our luggage was stored for cheap at another hotel down the street.
Stayed 3 nights in Feb 2023

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent sized room that is very quiet. In the centre of the city and convenient to subway. Nice to have a table and chairs and little kitchen. Very comfortable in a small apartment building with 3-4 rooms. Check-in is all done on an ipad. There is no staff or front desk.

6/10 Okay

PoHao

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not book it again.
First, even they mention this in Accessibility section, but they should list out "Access to upper floors only by the stairs" in the summary since this is really important to the people. If I've knew this, I wouldn't book it. Second, they should have more wall-mounted coat/towel racks and more clothes hanger since if you're going to dry your wet clothes and hang your coat/towel at same time, you simply can't. They should also consider to put a wall-mounted hook on the door of bathroom so people can hand their towel there. Third, the amenity rack is too high to reach to the top layer, they should provide a stand stool.
Stayed 3 nights in Dec 2022

2/10 Terrible

Julie

Travelled with family
Disliked: Staff & service
I booked this hotel for dates in December '22 instead of November '22 (an honest mistake and not a whimsical change of mind) and notified the hotel WEEKS IN ADVANCE to request either a change of dates or refund, and was denied both. In my request, I explained that I was already back home (that is, not in Japan) and that I would not be able to stay in the hotel in December. It would make MUCH MORE SENSE if my booking was cancelled and the room was made available to another traveller. Due to a hotel policy, RoNa hotel refused to cancel my booking, refused to change the dates of my stay and refused to provide any sort of refund. The room stayed EMPTY during what must be a very busy period over Xmas, the hotel kept my money and I am out of pocket for a 3 night stay that I did not stay. I visited Japan for 10 days in November, travelling to 7 different cities. RoNa Hotel has left a very sour taste in my mouth for a holiday which was otherwise excellent due to the hospitality of the Japanese people and their culture. The next time I travel toTokyo, I will stay clear away from this place.

10/10 Excellent

Yongyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Richard A

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay in central location
Close to the subway, large, clean and comfy! Would be helpful to leave extra trash bags since no service, but a very comfy place to book!
Stayed 4 nights in Dec 2022

10/10 Excellent

Mar

Stayed 3 nights in Dec 2022

10/10 Excellent

Firuz

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2022

10/10 Excellent

Jonas Ong, Ginowan City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from RoNa Hotel on 5 Jan,2022
Ryan 様 この度は当ホテルをご利用いただき、誠にありがとうございます。またの機会にご利用をいただけることを 楽しみにお待ちしております。

2/10 Terrible

Kam Tong

Disliked: Cleanliness, staff & service, property conditions & facilities
沒有升降機上落！樓梯很窄！很難上落！睡床不安全！發出聲響！燈光暗！暖氣不足！空間亦很小！同落定時看的圖片有很大的落差！感覺中伏了！！！！！
Stayed 6 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4인 가족이라 숙소잡기 애매했는데 가격과 2층침대, 방넓이 좋았고 세탁기와 테이블 등도 있어요. 신주쿠 역에서 캐리어 끌고가긴 힘든 거리니 택시 1,100엔 쓰거나 갈색지하철선 이용하세요. 근처 로컬 작는빵집있고 10분거리 큰 슈퍼도 있어요. 구글에 슈퍼마켓으로 검색하면 나와요. 왓. 파이 비. 번 적힌걸 못찾았는데. 스테이(영어) , 로난(영어)입니다.
Stayed 3 nights in Jan 2024

10/10 Excellent

Yan Kei

Stayed 1 night in Dec 2023

8/10 Good

SUJEONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lilian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 6 nights in Sep 2023

6/10 Okay

SUNGTAEK

Travelled with family
4인 가족여행
신주쿠에서도 약간 외곽에 있으며(히가시신주쿠역에서는 5분 거리), 주변에 한국마트, 한국식당이 많고 면세인 돈기호테도 있음. 숙소는 주택가 지역에 위치하고 있으며 사진보다 협소하고 청결하다는 느낌은 부족함. 재방문 의사는 없음
Stayed 4 nights in Aug 2023

10/10 Excellent

Marie-Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très propre, l’espace est optimisé et l’emplacement est parfait, près du métro, petit café voisin a l’hôtel. Le check in se fait facilement.

10/10 Excellent

Ho Jeong

10/10 Excellent

Yuchi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
沒有電梯，沒有丟置使用過毛巾的地方，其餘都很好
Stayed 8 nights in Mar 2023

10/10 Excellent

JunHun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
숙소 매우 좋아요! 친구 셋이가서 지냈는데 공간도 넓고 좋았어요
Stayed 4 nights in Jan 2023

10/10 Excellent

JINEUN

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

りょうた

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです！またお願いします
Stayed 1 night in Aug 2022

10/10 Excellent

TAKAKO

Stayed 1 night in Aug 2022

10/10 Excellent

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティ(例えばシェーバーなど)がもう少し充実してると、より良かったかと思います。
Stayed 1 night in Aug 2022

8/10 Good

SHOYA

Stayed 1 night in Aug 2022

10/10 Excellent

HIROKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地も良く便利で最幸❗️
立地も良く、周辺もとても便利で快適な滞在でした。 エレベーターがなく階段のみですので、車椅子の方が知らないで予約すると困ったことになります。
Stayed 2 nights in May 2022

10/10 Excellent

RIEKO

Stayed 1 night in Mar 2022

10/10 Excellent

AI

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインは不安でしたが全く無駄がなく驚きました。とにかく快適です。また利用します。
Stayed 1 night in Jan 2022

10/10 Excellent

hao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

TOMOHIKO

Stayed 1 night in Dec 2021

10/10 Excellent

Risako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

CHRIS JA NOI AWNG, SUGINAMIKU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
机が大きいのがよかった
Stayed 1 night in Dec 2021
Response from RoNa Hotel　川又 on 4 Dec,2021
CHRIS JA NOI AWNG　様 この度は当ホテルをご利用いただき、誠にありがとうございます。 「机が大きくのがよかった」とお伺いし、 お客様が快適に過ごされたことを大変嬉しく思います。 また機会にご利用をいただけることを 楽しみにお待ちしております。