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Reviews of Shinjuku Urban Hotel

2.5 out of 5
Shinjuku Urban Hotel
2-8-12 Kabukicho, Shinjuku-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 387 reviews" "
Rating 8 - Good. 135 out of 387 reviews" "
Rating 6 - Okay. 39 out of 387 reviews" "
Rating 4 - Poor. 11 out of 387 reviews" "
Rating 2 - Terrible. 6 out of 387 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kazuko, Woodside

Liked: Cleanliness, staff & service, amenities
The property is a bit old, but the staff is personable, and the amenity is great. It is conveniently located by Shinjuku Sanchome station and many shops and restaurants. I was out all day so needed a place to sleep and shower. The only unfortunate thing was that I could hear people laughing or running, I believe, in the next building. Fortunately, it wasn't all the time and didn't go on late into the night. (I was on the 9th floor. )
Stayed 3 nights in Apr 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

10/10 Excellent

David Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 3 nights in Apr 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度ご宿泊頂き誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

8/10 Good

lee

Travelled with family
Liked: Cleanliness, staff & service
An older property absolutely. Decent sized rooms with a small bathroom. Very pleasant staff.
Stayed 3 nights in Apr 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No laundry within the hotel. However, there is one nearby 5 minutes walking. Very simple to use even for foreigners. Had options to wash and dry at the same time. Property details didn’t state hair dryer but it did include one.
Stayed 9 nights in Mar 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

8/10 Good

narisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite.Considering the area I felt safe.The staff was very respectful.They greeted us every day . Next to a 7-elevan very convenient.
Stayed 5 nights in Mar 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

6/10 Okay

Tzi ian

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly and helpful but the property is in dire need of renovation. Plenty of amenities provided which is nice, however the old rooms and ancient televisions, peeling wallpaper and Moulding bathrooms makes it a last resort stay. Tolerable for one night, perhaps two at a stretch.
Stayed 1 night in Mar 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

8/10 Good

Chao

Liked: Cleanliness, staff & service, amenities
clean hotel
Stayed 1 night in Mar 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

8/10 Good

Andrew

Stayed 1 night in Mar 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing! They helped me when I mistakenly booked the wrong room at no cost and they made me feel safe all the time. Thanks!
Stayed 6 nights in Feb 2024
Response from 新宿アーバンホテル on 22 Apr,2024
この度はご宿泊頂き誠に誠にありがとうございました。また、東京にいらした際にはぜひお立ち寄りください。スタッフ一同　心よりお待ちしております。

8/10 Good

Yasushi, Toyohashi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old fashioned business hotel, almost retro feel to it.But it is kept very clean and my single room was roomier than newer hotels. The mattress was a bit saggy and I hope it will be replaced soon. The bathroom was very compact, but very clean and I loved the retro tile on the wall. Overall, it is located in a very convenient location with good dining, izakaya and bar options. If you are looking for a good value for a price, this is it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Christina Ma.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent and clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and facilities are very competent for the price offered. The room is clean and staff are easy to approach. I had no troubles during my stay and happy to use the hotel as a base. In terms of convenience, it is a bit of a walk from Shinjuku station and depending on the path you take you may pass through Kabukicho, where you might run into many touts on your way to the hotel. This is not the fault of the hotel, but something to be aware of. Overall am happy with the accommodation and would recommend.
Stayed 2 nights in Dec 2023

8/10 Good

AMALIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
+ Staff were very helpful + Good location for nightlife - Rooms are small, but I guess that's standard in Tokyo - Water pressure is too weak - Not sure why, but have to give reception staff my room key card whenever I exited
Stayed 9 nights in Nov 2023

10/10 Excellent

Kek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel..good service and staff try hard with their limited English. Only thing is you can't have guests over.
Stayed 8 nights in Nov 2023

8/10 Good

FILIPE

Liked: Cleanliness, staff & service, room comfort
A decent stay in a slightly tired but obviously loved property. Very pleasant staff, so helpful even if not able to communicate easily in English. A place to sleep and not much else.
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Karim

Liked: Cleanliness, staff & service
The location is very strategic close to a very busy street yet quite and close to JR also 7/11 market is just next to the hotel
Stayed 5 nights in Sep 2023

10/10 Excellent

Brian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beyond excellent service, nice spatious rooms with amenities.
Stayed 9 nights in Aug 2023
Response from Shinjuku Urban Hotel Manager on 28 Aug,2023
Thank you for staying with us. I look forward to seeing you again.

2/10 Terrible

NHAN

Stayed 6 nights in Mar 2023
Response from 新宿アーバンホテル　支配人 on 9 Apr,2023
ご宿泊ありがとうございます。新宿に来た時はまた寄って下さい。お待ちしております。

10/10 Excellent

Katrine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Stayed 4 nights in Mar 2023
Response from Shinjuku Urban Hotel Manager on 21 Mar,2023
Thank you for staying with us. We are waiting for you again.

10/10 Excellent

Shantanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place for stay
Stayed 5 nights in Mar 2023
Response from Shinjuku Urban Hotel Manager on 21 Mar,2023
Please come again.

10/10 Excellent

Sam

Stayed 1 night in Mar 2023
Response from Shinjuku Urban Hotel Manager on 21 Mar,2023
またお待ちしております。

10/10 Excellent

CHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Naci, San Jose

Liked: Cleanliness, staff & service
It is very old but not far from train station and we had the huge room relatively cheap.
Stayed 1 night in Jan 2023

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In between two subway station, easy to walk to even with a luggage, safe area, staff very helpful and nice, clean room
Response from Shinjuku Urban Hotel Manager on 9 Jan,2023
Thank you for staying with us. We are looking forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mixed Experience
Borders a nightlife / red light district so late night/ early morning can have loud street noise. Late checkout requires additional payment. An older property that shows it's age. Good, attentive staff. Clean room.
Stayed 3 nights in Dec 2022
Response from Shinjuku Urban Hotel Manager on 4 Jan,2023
Thank you for staying with us.Please come again when you come to Japan.

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Convenient, comfortable, cozy.
Stayed 1 night in Jul 2022
Response from Shinjuku Urban Hotel Manager on 3 Aug,2022
Thank you for your stay. When you come to Shinjuku, please stop by. We look forward to seeing you.

10/10 Excellent

Joe Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and a cozy place to stay, I highly recommend it.
Stayed 2 nights in May 2022
Response from 新宿アーバンホテル　支配人　 on 20 Jun,2022
Thank you for your stay. Please drop in when you come to Shinjuku.

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about this property. But I will try. First and foremost the staff are amazing. They went out of their way to accommodate me despite the language barrier. The location is really unbelievable, right in kabukicho, with lots of great food nearby. There's also a 24-hour laundromat nearby. And if you need it there are dry cleaning services nearby as well. It's also really close to a beautiful shrine that is often visited by locals. There's also a variety of convenience stores nearby, alcohol shops, a cinema, lots of nightlife options, and of course Shinjuku station is only a short walk away. I had no trouble getting there from Narita Airport on my first day in Japan. I highly recommend this place.
Stayed 7 nights in Apr 2022
Response from 新宿アーバンホテル　 on 27 Apr,2022
Thank you for staying with us. We hope you are enjoying your stay in Japan. We apologize for the inconvenience caused by the lack of staff who speak English well. We look forward to seeing you again. shinjuku uebanhotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
It was a place to stay for the night
Stayed 1 night in Jan 2022
Response from 新宿アーバンホテル　支配人　 on 16 Jan,2022
ご宿泊頂きありがとうございました。 新宿近辺にお越しの際にはぜひお立ち寄り下さい。 またのご利用をお待ちしております。 寒い日が続きますのでお身体にはお気を付け下さい。

10/10 Excellent

Goki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family stay, excellent location
The hotel may be a bit old and some of the rooms may look rundown, but the room is actually pretty clean and spacious. The location is excellent, easy access to both Shinjuku and Shinjuku sanchome station. In addition, the service is amazing. The staff are all friendly and they will provide you with your requests as much as possible. There was an issue with one of the ACs but the hotel fixed it quickly (there are many ACs so even if one is broken it doesn’t really matter). We needed to extend our stay at this hotel, but the same room we already booked wasn't available on the extended day. So we booked a different room, which meant we would have to pack up and checkout once to move to the other room. Without our knowledge, the hotel actually negotiated with the other guest if we can switch rooms so we don't have to move out of our original room anymore. Talk about hospitality at its finest. There is a bit of noise at night (mostly police cars and ambulances) perhaps because it is right at the edge of an entertainment district. But overall the friendly staff, the nice room, and the great location outweighs the downside unless you would have sleep issues with noise at night.
Stayed 7 nights in Sep 2021
Response from 新宿アーバンホテル　副支配人　村田 on 30 Sept,2021
この度は、新宿アーバンホテルにご宿泊頂きまして誠ににありがとうございます。スタッフ一同お客様のご要望に出来る限りお応えできるよう日々努めております。この度、このようなお言葉を頂き、スタッフ一同大変励みになりました。 今後も新宿アーバンホテルをご利用いただけますよう一層の努力をしてまいりたい所存でございます。

2/10 Terrible

Simon

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from 新宿アーバンホテル　支配人　坂本英勝 on 17 May,2021
ご利用ありがとうございます。ご意見ありがとうございました。

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from 新宿アーバンホテル　支配人　坂本英勝 on 19 Feb,2021
Thank you for using. We are looking forward to seeing you again. have a nice trip! !!

8/10 Good

SeHun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very good place for me to stay
Stayed 1 night in Dec 2020
Response from 新宿アーバンホテル　支配人　坂本英勝 on 13 Dec,2020
この度は数あるホテルの中から新宿アーバンホテルに ご宿泊頂きまして誠にありがとうございます。 またご多忙の折ご投稿頂きました事、重ねてお礼を申し上げます。 当ホテルを気に入っていただけたようで、大変うれしく思います。 これからも全てのお客様が安心かつ安全にご利用頂ける様に努めて参ります。 今後とも新宿アーバンホテルをよろしくお願い致します。 またお客様にご来館いただける日を、心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2020
Response from 各務　雅憲 on 4 Oct,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします すっかり秋らしくなってきましたね 花園神社ではもう11月のお酉様の枠組み準備がはじまっています その後お変わりないでしょうか 次回も新宿にお越しの時はぜひお立ち寄りくださいね 今年は新型コロナウイルスのことで日本中が大変な状態ですが 当ホテルもお客様の安心安全のためにできることスタッフの安心安全のためにできること 出来うる限りの対策に努めております （おもてなし隊長のアヒル君もマスクをしてフロントで頑張っています） これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います これからもどうぞよろしくお願い致します お身体たいせつに・・・。 　　　　　　　　　　　　　　　　　　 ☆テナントご紹介☆ 2階　「羊一」　ジンギスカン料理がリーズナブルな料金で楽しめて若い人からご年配まで 　　　　　　　　大人気です！ 1階　　博多豚骨「ラーメン貴太郎」新宿本店　定番の博多ラーメンが女性にも大人気です！ 　　　「佐藤製麺所」しょっぱいラーメン？ごっつりがっつり派に大人気！

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2020
Response from 各務　雅憲 on 4 Oct,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします すっかり秋らしくなってきましたね 花園神社ではもう11月のお酉様の枠組み準備がはじまっています その後お変わりないでしょうか 次回も新宿にお越しの時はぜひお立ち寄りくださいね 今年は新型コロナウイルスのことで日本中が大変な状態ですが 当ホテルもお客様の安心安全のためにできることスタッフの安心安全のためにできること 出来うる限りの対策に努めております （おもてなし隊長のアヒル君もマスクをしてフロントで頑張っています） これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います これからもどうぞよろしくお願い致します お身体たいせつに・・・。 　　　　　　　　　　　　　　　　　　 ☆テナントご紹介☆ 2階　「羊一」　ジンギスカン料理がリーズナブルな料金で楽しめて若い人からご年配まで 　　　　　　　　大人気です！ 1階　　博多豚骨「ラーメン貴太郎」新宿本店　定番の博多ラーメンが女性にも大人気です！ 　　　「佐藤製麺所」しょっぱいラーメン？ごっつりがっつり派に大人気！

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very close to Kabukicho and Golden Gai. The staff here were truly amazing. Everyone was very professional, helpful and friendly.
Stayed 1 night in Mar 2020
Response from Shinjuku Urban Hotel on 17 Mar,2020
I would like to express my sincere gratitude and deep appreciation for staying with us and for your affirmation. I hope you are doing well and had a comfortable journey going back home. We pride ourselves on our service and our aim is to offer a home away from home where Guests can relax and enjoy their time. Spring is finally here and the cherry trees at the Hanazono-jinja Shrine is blooming early this year. If you are visiting our area again soon, please do not hesitate to visit us. Our entire staff are looking forward to seeing you again. Until then, please take care. Masanori Kakumu | Manager

10/10 Excellent

Nazeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Acceptible cheap accomodations
Stayed 1 night in Dec 2019
Response from 各務　雅憲 on 8 Feb,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします 毎日寒い日が続いていますがその後お変わりないでしょうか 近くの花園神社の境内ではもう白梅が満開でとてもきれいです…紅梅もちらほらとほころび始めています 春が待ち遠しいですね これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います 東京にお越しの時は是非またお立ち寄りくださいね スタッフ一同心よりお待ち致しております どうぞお身体たいせつに・・・。

6/10 Okay

Stephine

Travelled with family
Liked: Staff & service
Full service apartment hotel.
Did 5 nights stay with family (7 of us, 4 adults and 3 children). Location is about 15 mins walk from main Shinjuku station, at the rowdier Kabukicho district, but it also has a lot of food options and also 24 hours eateries within walking distance. Room layout seems to be converted from an old office unit, but is well equipped with dining area, kitchen, washer and dryer. Everything is comfortable but a touch old and age is showing in everything in the room. Free WiFi is strong and stable. Best thing about the hotel is the excellent and friendly service of the staff. Do not forget to try the wonderful ramen just beside the hotel (the one with the black and white sign)
Stayed 5 nights in Dec 2019
Response from 各務　雅憲 on 8 Feb,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします 毎日寒い日が続いていますがその後お変わりないでしょうか 近くの花園神社の境内ではもう白梅が満開でとてもきれいです…紅梅もちらほらとほころび始めています 春が待ち遠しいですね これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います 東京にお越しの時は是非またお立ち寄りくださいね スタッフ一同心よりお待ち致しております どうぞお身体たいせつに・・・。

6/10 Okay

Miss

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Spacious and good for family of 4. Staff was friendly and helpful. Free coffee at lobby throughout the day was nice. However, room had stale cigarette smell and the futon beds smelled off cigarettes which made the stay unpleasant. Building sound proofing is not good, can hear ambulance sirens from nearby hospital every night.
Stayed 2 nights in Dec 2019
Response from 各務　雅憲 on 8 Feb,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします 毎日寒い日が続いていますがその後お変わりないでしょうか 室内の煙草臭の件につきましては大変申し訳ありませんでした　点検確認清掃　厳重に注意致します 近くの花園神社の境内ではもう白梅が満開でとてもきれいです…紅梅もちらほらとほころび始めています 春が待ち遠しいですね これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います 東京にお越しの時は是非またお立ち寄りくださいね スタッフ一同心よりお待ち致しております どうぞお身体たいせつに・・・。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from 各務　雅憲 on 8 Feb,2020
このたびのご利用まことに有難うございます たくさんのホテルの中より新宿アーバンホテルを お選びいただきましたこと深く感謝いたします 毎日寒い日が続いていますがその後お変わりないでしょうか 近くの花園神社の境内ではもう白梅が満開でとてもきれいです…紅梅もちらほらとほころび始めています 春が待ち遠しいですね これからも温かいアットホームな居心地の良いホテル作りをモットーにして スタッフ全員で力を合わせて頑張って行きたいと思います 東京にお越しの時は是非またお立ち寄りくださいね スタッフ一同心よりお待ち致しております どうぞお身体たいせつに・・・。

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from TOKYO WEST HOTEL GROUP on 17 Oct,2019
Thank you very much for staying with us and highly rating our hotel! It was delight to have you as our guest and hope you had a wonderful time at Shinjuku. Our entire team looks forward to welcoming you back to Shinjuku Urban Hotel in the near future.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Shinjuku Urban Hotel on 30 Aug,2019
Thank you very for choosing to stay at Shinjuku Urban Hotel and taking the time to rate us. We hope you had a comfortable stay and a memorable time in Tokyo. Our entire team looks forward to welcoming you back to Shinjuku Urban Hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loony and nice for family group. Good location and value.
Stayed 1 night in Jul 2019
Response from Shinjuku Urban Hotel on 31 Jul,2019
Thank you very much for staying at Shinjuku Urban Hotel and taking the time to share your feedback! We are delighted to hear that you had a nice family stay and the accommodation met your expectations. Japan goes through phenomenal seasonal changes and the best time to see autumn leaves in Tokyo is from November to early December, when the cities and parks are colored in crimson and gold. Shinjuku Gyoen is a garden which spreads 58.3 hectare. The garden showcases variety of styles including French, English, and Japanese-style gardens. The autumn foliage will present differently in each garden. We hope you will return to enjoy the seasonal changes in Tokyo. Thank you again for giving us a great feedback! We look forward to welcoming you and your family for a next visit to Shinjuku.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Shinjuku Urban Hotel on 3 Jul,2019
Thank you very much for staying with us! We hope your stay was pleasant. Our entire staff looks forward to welcoming you back to Shinjuku Urban Hotel soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very simple but spacious. Some of the most friendly staff I've ever had the pleasure of dealing with! Would stay again!
Stayed 2 nights in Jun 2019
Response from TOKYO WEST HOTEL GROUP on 2 Jul,2019
Thank you so much for staying with us and your wonderful remarks!! It was also a pleasure to have you as our guest. Our entire staff will be very happy and look forward to welcoming you back to Shinjuku Urban Hotel in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super spacious!! Can't believe such a hotel exists in Tokyo! I enjoyed the stay.
Stayed 2 nights in May 2019
Response from All Staff of Shinjuku Urban Hotel on 13 Jun,2019
Thank you very much for staying at Shinjuku Urban Hotel! I am delighted to hear that you enjoyed your stay. It was a pleasure to have you as our guest. Our suites accommodates kitchen and large rooms so guests can feel like they are at home. I'll be sure to share your comments with the rest of the staff. We look forward to welcoming back to Shinjuku Urban Hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from All Staff of Shinjuku Urban Hotel on 7 May,2019
Thank you very much for staying with us and rating us a perfect 5! We hope your stay was pleasant. We look forward to serving you again.