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Reviews of Tokyo Guest House Itabashijuku - Hostel

1.5 out of 5
Tokyo Guest House Itabashijuku - Hostel
15-10 Nakaitabashi, Itabashi-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 231 reviews" "
Rating 8 - Good. 91 out of 231 reviews" "
Rating 6 - Okay. 17 out of 231 reviews" "
Rating 4 - Poor. 3 out of 231 reviews" "
Rating 2 - Terrible. 6 out of 231 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
It was wondering
Stayed 7 nights in Sep 2023
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 13 Nov,2023
ご宿泊誠にありがとうございました。非常に高い評価を賜りました事、重ねて御礼申し上げます。今回頂戴した評価に恥じぬよう、スタッフ一同更なるサービスの向上に努めて参ります。次回、東京にお越しの際も是非、東京ゲストハウス板橋宿にご宿泊頂けますと幸いに存じます。またのご利用心よりお待ちしております。

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good
Stayed 4 nights in Sep 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2023

8/10 Good

Abhinav

Liked: Staff & service, property conditions & facilities
convenient location. Nice atmosphere.
Stayed 2 nights in May 2023
Response from Tokyo guesthouse Itabashi-juku on 26 May,2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

yajairo geovanni

8/10 Good

Naoko

Stayed 5 nights in Aug 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 22 Aug,2022
先日は板橋宿にご宿泊頂きまして誠にありがとうございました。設備面などで至らない点があるかと存じますが次回、東京にお越しの際は再度、板橋宿をご利用頂きご意見、ご感想をお伺いできれば幸いです。またのご利用心よりお待ちしております。

10/10 Excellent

Clementine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service. It was perfect.
Stayed 6 nights in Apr 2022
Response from Tokyo Guesthouse Itabashi-juku Manager on 28 Apr,2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Staff Ever.
Awful. The staff came and woke me up about a check out time that didn’t apply to my situation. Also the toilets had stains on them and weren’t clean. Terrible experience and will defiantly not be going back.
Stayed 3 nights in Feb 2021
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 15 Feb,2021
この度は板橋宿にご宿泊頂きまして誠にありがとうございました。お手洗いが汚れていた件に関しましてはご不快な思いをさせてしまいました事、心よりお詫び申し上げます。早速スタッフによる点検の回数を増やしてこまめにチェックし皆様により快適にご利用頂ける様、改善致しました。スタッフがお休み中にお客様を起こしたとご指摘されている件ですが、当初のチェックアウト日に追加のご予約がなく翌日の予約が新規で入ったきた為、一度チェックアウトされて翌日お越しになるのかご予約された日を間違えたのかを確認する為にチェックアウト時間から約2時間後にスタッフ2名でお客様のベッドに参り、確認させて頂きました。追加のご予約は翌日ではなくチェックアウト日当日のご予約との事でしたので振り替えさせて頂きました。

10/10 Excellent

Gensuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 29 Mar,2020
この度は板橋宿にご宿泊頂きまして誠にありがとうございました。大変高い評価を賜りました事、合わせて御礼申し上げます。今回、頂戴致しました評価に恥じぬ様、スタッフ一同更なるサービス向上に努めて参ります。次回、東京にお越しの際も是非、板橋宿をご利用下さいませ。またのご利用お待ちしております。

8/10 Good

M, Manhattan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice lounge with coffee as you wish. A bit away from sightseeing. Roomy sleeping space.
Stayed 4 nights in Dec 2019
Response from Tokyo Guesthouse Itabashi-juku on 12 Jan,2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Tokyo Guesthouse Itabashi-juku on 16 Nov,2019
We appreciate your valuable feedback and all the feedback will be used to improve our services.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Check in good. Very clean, if you’ve got a JR pass you’ll need an extra 150 yen pp to get to the station from ikebukuro. Very quiet hostel only problems are banging of doors and plastic bag rustlers!
Stayed 3 nights in Sep 2019
Response from Tokyo Guesthouse Itabashi-juku on 18 Oct,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Tokyo Guesthouse Itabashi-juku on 14 Aug,2019
We appreciate your valuable feedback and all the feedback will be used to improve our services.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Tokyo Guesthouse Itabashi-juku on 15 Jul,2019
We appreciate your valuable feedback and all the feedback will be used to improve our services.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Tokyo Guesthouse Itabashi-juku on 9 Jul,2019
We appreciate your valuable feedback and all the feedback will be used to improve our services.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hostel. With all you need. Really clean.
Stayed 1 night in Apr 2019
Response from Tokyo Guesthouse Itabashi-juku on 25 Apr,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Gabs, Fujiyoshida, jp

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, with all the amenities. Cute neighborhood!
Stayed 3 nights in Apr 2019
Response from Tokyo guesthouse Itabashi-juku on 12 Apr,2019
Thank you for your staying with us. We appreciate your valuable feedback and all the feedback will be used to improve our services.

8/10 Good

Darlyne, Kuching

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The guesthouse is easily accessible from the train station. Had a pleasant stay here.
Stayed 5 nights in Feb 2019
Response from tran thi thuy on 11 Mar,2019
Thank you for staying in Itabashijuku. We are so happy for your comment. We are aplogise.We will se try to be more customer friendly. We hope you come back to stay here again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff's are very accommodating, the hostel location is accessible to train and bus, although a little bit far from IKEBUKURO.
Stayed 2 nights in Feb 2019
Response from tran thi thuy on 1 Mar,2019
Thank you for staying in Itabashijuku. We are so happy for your comment. We are aplogise.We will se try to be more customer friendly. We hope you come back to stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, affordable place to stay. In terms of price, you're probably not going to find another place in Tokyo this nice AND this inexpensive. Plus, it's only a few minutes to the train station, and there's a nice little bakery on the walk over (it's called Antendo). We were late for check-in, but luckily someone at the front was able to let us in. Be warned that after midnight, there won't be any staff at the front desk and the doors will be locked, so make sure you call in advance to make arrangements, otherwise it could get sticky if you have an evening flight in to the airport. However, check-in itself was quick, and he still took the time to thoroughly explain what we needed to know. It is slightly chilly inside, but the beds were cozy & warm. They even had a night lamp and USB plugins. The common room is a good place to relax. They had some manga, various books, some games, a TV, and shelves of helpful travel guides (in multiple languages too). The other guests were courteous of quiet hours, and we hit it off pretty well with a couple. There are safes available for small valuables, although the safes are in plain view of the ground floor window. Anyone peering in could easily see your combo. I had no concerns about things getting stolen, at least in this place, but make sure to be aware of your surroundings. My personal suggestion to the hotel would be to add a curtain to the window or something. I would definitely stay here again.
Stayed 6 nights in Feb 2019
Response from Tokyo　Guesthouse Itabashi-juku on 31 Mar,2019
We appreciate your valuable feedback and all the feedback will be used to improve our services.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo on a budget
Beat hostel I’ve experienced so far! The location was close to a bakery, 7/11 and the train station. It was always clean and the beds were private, the staff were friendly I would definitely recommend!
Stayed 5 nights in Dec 2018
Response from Tokyo Guesthouse Itabashi-juku on 31 Dec,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Chun Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hostel in Tokyo
great
Stayed 1 night in Aug 2018
Response from Tokyo Guesthouse Itabashijuku on 12 Dec,2018
Thank you for your staying with us. We appreciate your valuable feedback and all the feedback will be used to improve our services. We would like to see you again at Itabashi-juku!!!

8/10 Good

Rebecca, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel, noisey guests
You are staying outside of the main action of Tokyo, but it is a nice neighborhood and an easy enough commute into the city centre. There are lots of convenience stores close by and a few restaurants. The hostel and bathrooms were always kept super clean. The only downside to our stay was the noise from other guests. The hostel bedroom does not have a door, and the walls do not completely reach the ceiling. That means you hear everyone thumping down the hallway and using the bathroom, or slamming doors. If the room was properly sealed, it probably wouldn't be too bad. However the design of the building means all the noise amplifies and echoes. The lounge area is great, it is downstairs away from the rooms and has plenty of space.
Stayed 3 nights in Nov 2018
Response from Tokyo Guesthouse Itabashi-juku on 12 Jan,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local neighborhood. Trains 5 min. Very clean
Stayed 9 nights in Oct 2018
Response from Tokyo Guesthouse Itabashijuku on 29 Oct,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Nick, Daytona Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The common area was quite excellent. Loved the closeness to the subway line and enjoyed the more residential feel of where it was located. Greatly enjoyed it and highly recommended!
Stayed 4 nights in Sep 2018
Response from Tokyo guesthouse Itabashijuku on 17 Oct,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Chun Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Aug 2018
Response from tran thi thuy on 14 Aug,2018
Thank you for staying in Itabashijuku. We are so happy for your comment. We hope you come back to stay here again.

8/10 Good

Victoria, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Friendly Staff
Very near to metro station, and there are a few restaurant that opens till late night as well as convenient store. Inside your own bed, they had USB port to charge your devices. Been to a few hostel and only a few provide USB port. Aside, they had mini safe in the lobby which you may lock your valuable inside. There's also washing machine and dryer too! But do take note, you need to pay to use and buy detergent from them as well. Aside, the staff speaks English and were really friendly and helpful. I was traveling from Fuji side to Tokyo and was gonna missed the check-in time. Called and the staff was kind enough to extend their check-in time for me, greatly appreciate that. One thing was their female bathroom, there's only a few female bathroom in the hostel. Hence, sometimes you might need to wait for your turn to take bath. But otherwise, it's a great place and would be nice to stay there.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, easy train ride to get to the nearby station, and only a few minutes walk from the train station. the building is clean and safe, and nearby is plenty of food choices.
Stayed 3 nights in May 2018
Response from Daisuke on 3 Jun,2018
Thank you for staying in Itabashijuku. We are so happy for your comment. We hope you come back to stay here again.

6/10 Okay

linda , atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break
The place was nice and clean. I left after 6hrs bc you can smell smoke on the third floor. I was told smoking was on the second floor. Woke up at 1am, paid $60 for a taxi and left to go to an actually hotel.
Stayed 5 nights in Apr 2018

8/10 Good

jaruwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very clean
Stayed 3 nights in Dec 2017
Response from Masaya Koshinuma on 11 Jan,2018
Thank you for choosing Itabashijuku. We try hard to keep our facility clean. We all hope you come back here to stay someday. See you around.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere
My experience here was great. It’s a bit outside of Tokyo but it’s a quick walk to the station to get anywhere you wanna go. Nice clean bed. Friendly staff and great atmosphere. Head up to the roof and chill out or relax downstairs and drink, eat, converse with fellow travelers. It was a great experience.
Stayed 3 nights in Dec 2017
Thank you for staying at Itabashijuku. We are so glad to have you such a big compliment. We are really want you come back and stay here again. Catch you later!!!

10/10 Excellent

Pali Aha, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST HOSTEL. THE BEST.
(1) 4 stations from Ikebukuro. (2) NEW Building. (3) SOLiD BEDs. No creaking from neighbors's beds. (4) Huge LIVING AREA. (5) Strong WATER PRESSURE in showers; soap, shampoo, conditioner. (6) LOCKERS for shoes; lockers for personal items. (7) Two 7-ELEVENS & supermarkets nearby.
Stayed 2 nights in Sep 2017
Response from yasushi on 20 Oct,2017
Thanks for staying at Itbashijuku and we are glad you enjoyed staying here with us. please come back here anytime. we are looking forward to seeing you once again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not really connivence of traffic. Too many transfer and take really long time to arrive. The shower room is bad compared with another hostel.
Stayed 1 night in Sep 2017
Response from Ｔｒａｎ　Ｔｈｉ　ｔｈｕｙ on 19 Sept,2017
Ｔｈａｎｋ　ｙｏｕ　ｆｏｒ　ｓｔａｙｉｎｇ． We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. ｈａｖｅ　ａ ｇｏｏｄ　ｄａｙ！

10/10 Excellent

Aslom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
I have had a comfortable stay here. it's very clean and the staff are friendly enough. 5he shower facilities are good albeit that you need to go to the basement for them. My only complaint would be that fitted sheets would be better for the mattress because the sheets just come away making it uncomfortable to sleep. The location is pretty good because Naka-Itabashi station is only 2minutes away. It's nice and quiet too...I extended an extra five nights.
Stayed 4 nights in Jun 2017
Thank you for your comment. We will try to solve the problem which you pointed out. Hopefully, you'll come to stay here again.

8/10 Good

Mélody37, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hostel, good value!
The room is excellent, the beds are comfy and the common area is large enough with some kitchen amenities (can't cook but there's a microwave and free coffee). One thing missing : personal big lockers for suitcases in rooms. I put 4* only because the toilets and bathroom were outside the bedroom but that was fine as it's only 1 room per floor. Also, it is a bit far from the city Centre as you have to take the train + metro or walk 15mn to the closest metro station. As a backpacker, this hostel is one of my top ones in Japan.

8/10 Good

Aiden's mom, MC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stafd and great area
Everything was great except the location. It is located little bit far from the centre of the Tokyo so u need to take a local train to get here. However, very quiet and peaceful in the area. Staff are so friendly and helpful.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Pros: the staff is amazing, super friendly and easy to talk to, most are pretty capable of English conversation. The other guests that come and stay are also super friendly I made quiet a few friends on my stay here. The hostel is super clean and well organized. Cons: The bed is obviously small and the karoke bar next door gets pretty loud on Thursdays :p

8/10 Good

Carmen, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hostel.
Boutique like hostel, clean and very comfortable. A bit far from the center of the city but close to the station.
Response from makoto on 12 Apr,2017
Thank you Carmen for you review and staying with us. We are glad that you felt comfortable and liked our atomospher. We will strive to improve and get 5 rating next time if you stayed here!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your review and staying with us. It seems like you had really nice stay in our hostel. Thank you so much for your feedback and we are looking forward to seeing you again!!

8/10 Good

Misato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Nomura

Stayed 8 nights in Feb 2023

8/10 Good

YAMING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
爬三樓有些不方便其餘不錯
Stayed 1 night in Jan 2023
Response from Tokyo Guesthouse Itabashi-juku on 23 Jan,2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Tae yeom

Stayed 4 nights in Dec 2022
Response from Tokyo Guesthouse Itabashi-juku on 21 Jan,2023
We appreciate your valuable feedback and all the feedback will be used to improve our services.

8/10 Good

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段に対してサービスの質が高く、非常に満足できました。 唯一疑問点があるとすれば、特定の長期滞在していると思われる日本人が、共有部をフル活用してしました( 自分用に炊飯するなど )。利用規約に違反するようなことでは無いと思いますが、見ていて気持ちの良いモノではありませんでした。 日本のゲストハウスにおいて、我々日本人は主役では無いと思うので、海外の旅行客が萎縮しかねかい振る舞いは、遠慮または運営者が諌める部分と感じました。
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 17 Dec,2022
先日は板橋宿にご宿泊頂きまして誠にありがとうございました。お褒めのお言葉、大変ありがとう拝読致しました。ご指摘頂きましたお客様ご自身での炊飯に関しては現状、お断りはしておりません。今回頂戴致しましたご意見は今後、共有スペース利用のルールを改正する機会の参考と致します。今後もお客様からの貴重なご意見に耳を傾けより快適にお過ごし頂けるゲストハウスにして参ります。またのご利用お待ちしております。

10/10 Excellent

Nahoko

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Nobumasa

Stayed 1 night in Jul 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 29 Jul,2022
この度は板橋宿をご利用頂きまして誠にありがとうございました。大変高い評価を頂戴致しました事、重ねて御礼申し上げます。大変励みになります。設備面等で至らない点も多々あるかと存じますが、今回頂戴致しました評価に恥じぬよう、スタッフ一同更なるサービス向上に努めて参ります。またのご来館、スタッフ一同心よりお待ちしております。

8/10 Good

Moemi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが親切。食器はスタッフが洗ってくれる。目の前に激安スーパーがある。加熱は電子レンジのみだから軽い自炊ができるのがとてもよかった
Stayed 4 nights in May 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 17 Jul,2022
先日は板橋宿にご宿泊頂きまして誠にありがとうございました。返信が遅くなり申し訳ございません。スタッフに対するお褒めのお言葉を拝読し大変嬉しく存じます。設備面で至らない点もございますが今回頂戴致しましたお褒めのお言葉に恥じぬよう、今後もスタッフ一同、更なるサービス向上に努めて参ります。またのご利用お待ちしております。

8/10 Good

CHIE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
目の前のスーパーが良い
Stayed 1 night in May 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 17 Jul,2022
先日は板橋宿をご利用頂きまして誠にありがとうございました。返信が遅くなり申し訳ございません。板橋宿は中板橋商店街の真ん中に位置している為、向かいのスーパーを始め、コンビニ、飲食店、100円ショップなど宿泊中お気軽に利用頂けるお店が多くございます。他のお客様からも便利だったとのご意見を多く頂戴しております。次回、東京にお越しの際も是非、板橋宿をご利用くださいませ。またのご利用、スタッフ一同心よりお待ちしております。

6/10 Okay

TAKASHI

Liked: Cleanliness
Stayed 2 nights in Apr 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 23 May,2022
先日は板橋宿にご宿泊頂きまして誠にありがとうございました。至らない点があったかと存じますが次回東京にお越しになる際は再度、板橋宿をご用命頂きご意見、ご感想をお伺い出来れば幸いに存じます。またのご利用心よりお待ちしております。

8/10 Good

yasuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 東京ゲストハウス板橋宿　支配人　藤本 on 10 Feb,2022
先日は板橋宿にご宿泊頂きまして誠にありがとうございました。至らない点はございませんでしたでしょうか？今後も可能な限りの感染症対策を講じながら皆様に少しでも安心してお過ごし頂ける様、スタッフ一同日々の業務に邁進して参ります。再度板橋宿にご宿泊頂き、ご意見ご感想をお伺い出来れば幸いに存じます。またのご利用お待ちしております。