Mexico and Central America All inclusive Holidays

It was clean and the customer service was outstanding

Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.

very nice vibe at this hotel, staff are very polite and help you in a timely manner. the hotel is very clean and comfortable

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

We had a family vacation here to celebrate our daughter’s 1st birthday. We were treated so well from the moment we arrived at the VIP Lounge, and our daughter was spoiled on her birthday! The staff are so kind and tentative! Delicious food and beautiful property. We had a plunge pool room in the Luna tower and it was great. Overall, a fantastic stay! Of course there are a few things that we have to comment that needs improvement. First and foremost, my husband and mother sustained injuries while we were there. My husband slipped and fractured his toe when he walked into the upper pool, the tile was slippery and had not been scrubbed properly. My mother slipped and hurt her ankle and knee walking around her room with the provided slippers because of the humidity and the tile was super smooth, they definitely need to invest in tile that has some sort of texture. Service at the Italian restaurant was not great on our last which was disappointment because we had a fantastic experience a few nights prior. A few areas were not made for strollers or wheel chairs. There are a lot of stairs and steps to the restaurants which was a little annoying but we luckily had help. Some of the public restrooms did not have AC which was super uncomfortable when you’re just stepping out from dinner to use the facilities and come back drenched in sweat! My parents said the spa was amazing! Property itself was beautiful, but dated. Can definitely benefit from a renovation.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.

Great hotel staff was excellent food excellent 10 stars..

this place is amazing

Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.